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EmblemHealth Health Insurance Ratings

Ranked No. 2 Overall
Customer Satisfaction Ratings (based on 106 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from EmblemHealth

Customers of EmblemHealth originally decided to purchase from the company for these reasons:
Saw TV commercial26%
It's a health plan my employer offers16%
Offered best price16%
Recommended by friend or family member9%
Saw online ad8%
I have/had other insurance with this company1%
The company website and mobile apps are easy to use and helpful1%
Was the company my parents had0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 50%
I probably would recommend this company. 47%
Neutral 2%
I would not recommend this company. 1%
I probably would not recommend this company. 0%

Would you renew?

Yes 89%
No 11%

What was most important when choosing your current health plan

Low premiums 32%
Breadth of services 25%
Preferred providers available 24%
Low deductibles 13%
Not needing a referral (such as a PPO) 4%
I didn?t have a choice 2%
Other 0%

Website and Apps

How easy to use and how helpful they are
51%Excellent - Gives me what I need and more
45%Good - Fulfills my needs
4%Just okay - Fulfills some but not all of my needs
0%Never visited/used website or mobile app
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

37%In person
25%Interactive website
4%Smartphone app
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About EmblemHealth

Best Health Insurance Companies: How EmblemHealth Stacks Up

Emblemhealth did quite well in the Best Health Insurance Company survey placing snd overall with a score of 89.29. EmblemHealth topped the rankings for both customer service, 5 stars, plus ease of use of website and apps. A whopping 97% said they would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, EmblemHealth (NAIC# 55247) had a complaint ratio of 0.00 for individual health and 0.00 for group health for 2018. 2019 complaint numbers will be available in 2020.

Company Background

An history of firsts

EmblemHealth was created when two successful companies, Group Health Incorporated and Health Insurance Plan of Greater New York came together with complementary fortes.

GHI was the first in the country to offer dental coverage as well as the first insurer to cover preventative medicine, such as annual exams and well-baby care.

The success of HIP is largely attributed to New York’s City mayor at the time, Fiorello LaGuardia.

This New York-based provider serves approximately 3.4 million New Yorkers, making it the largest health insurer in the state. Groups and individuals can select from many levels of PPO, EPO and HMO coverage plans, as well as the ability to choose prescription drug, dental and vision insurance.

Contact information

Corporate headquarters
55 Water Street
New York, NY 10041
(646) 447-5000

Member services: (800) 624-2414

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