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Esurance was granted an admirable overall score of 85.9 in this year’s survey, and there is a lot of admire here. Members clearly like their value for price, giving them a 4.5 (out of 5), and Esurance received a 4.25 for both customer service and claims processing. No wonder 85 percent said that they would recommend the company to others; a little more surprising were those who said they would renew (not quite as high at 72 percent).
Esurance Insurance Services, Inc. started way back in 1999… Ok, so perhaps that isn’t all that long ago, and the company has even come up with a tagline, to turn what could be seen as a deficit into a positive: Insurance for the Modern World.
Indeed, it is. Esurance started as an online car insurance company, with the idea that they would sell insurance online and make life easier for everyone. It was kind of a radical idea at the time. In 1999, the internet had been embraced by households across the world, but nonetheless, selling products online was a concept that was only a handful years old.
The company was modern in other ways, too. In 2004, Esurance started offering multi-car discount packages to same-sex couples, one of the first insurance companies to do so.
In 2011, Allstate purchased Esurance, and so for anyone who is worried about aligning themselves with a still-young company, Allstate has been around since 1931. Esurance is now, arguably, as solid and strong as any insurance company out there.
Water backup coverage — This isn’t flood insurance, but it is important, as you know if you’ve ever experienced the thrill of realizing your sump pump is broken, after a good, long hard rain. It varies by state, but you can get anywhere from $5,000 to $25,000 in coverage.
Esurance tends to get claims wrapped up within 10 days, but of course, what it’s known for is being very modern insurance. If you spend a lot of time on your mobile phone, and you don’t mind buying insurance online without talking to anyone, this is for you. That said, they have 24/7 customer service, and so it isn’t as if they’ve completely forgone the old-fashioned touches.
Esurance650 Davis StreetSan Francisco, CA 94111
Customer service/Claims: (800) 378-7262