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Esurance Home Insurance Ratings

Ranked No. 3 Overall
Customer Satisfaction Ratings (based on 100 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Home
88.64
out of 100
92.57
87.00
87.40
87.07
92%
95%
A+
October 31, 2019
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Reasons for Buying from Esurance

Customers of Esurance originally decided to purchase from the company for these reasons:
Reputation24%
Offered best price20%
Recommended by friend or family member16%
Was the company my parents had9%
Saw online ad8%
Saw TV commercial8%
The company website and mobile apps are easy to use and helpful8%
Financial Strength rating6%
I had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member

I probably would recommend this company. 49%
I would definitely recommend this company. 43%
Neutral 7%
I would not recommend this company. 1%
I probably would not recommend this company. 0%

Would you renew?

Yes 95%
No 5%

Website and Apps

How easy to use and how helpful they are
48%Satisfied - Fulfills my needs okay
44%Completely satisfied - Gives me what I want and more
5%Neutral - No good or bad feelings on this
2%Not Satisfied - Is not a good website or app
1%Never visited or used website or mobile app
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

38%Phone
14%Interactive website
26%In person
5%Email
17%Mobile App
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About Esurance

Homeowners policies offered

  • Homeowners
  • Renters
  • Condo
  • Umbrella
  • Flood
  • Liability

Additional policies offered

  • Car and motorcycle insurance
  • RV insurance
  • Golf cart insurance
  • Segway insurance
  • Life insurance
  • Pet insurance
  • Health insurance

Best Home Insurance Companies 2020: How Esurance Home Insurance Compares

Like the last few years, Esurance came in the top five for all rating factors in the 2020 Best Home Insurance Companies. Overall, Esurance placed 3rd with a score 88.64. Erie also ranked 3rd for claims servicing and ease of use for website and apps. Erie’s highest ranking was 2nd for value for price and lowest was 4th place for customer service. A high majority, 95%, said they would renew and 92% said they would recommend Esurance to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Esurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Esurance (NAIC# 25712) had a complaint ratio of 2.10 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Esurance homeowners programs

Water backup coverage -- This isn't flood insurance, but it is important, as you know if you've ever experienced the thrill of realizing your sump pump is broken, after a good, long hard rain. It varies by state, but you can get anywhere from $5,000 to $25,000 in coverage.

Evolving the world of insurance

Esurance Insurance Services, Inc. started way back in 1999… Ok, so perhaps that isn't all that long ago, and the company has even come up with a tagline, to turn what could be seen as a deficit into a positive: Insurance for the Modern World.

Indeed, it is. Esurance started as an online car insurance company, with the idea that they would sell insurance online and make life easier for everyone. It was kind of a radical idea at the time. In 1999, the internet had been embraced by households across the world, but nonetheless, selling products online was a concept that was only a handful years old.

The company was modern in other ways, too. In 2004, Esurance started offering multi-car discount packages to same-sex couples, one of the first insurance companies to do so.

In 2011, Allstate purchased Esurance, and so for anyone who is worried about aligning themselves with a still-young company, Allstate has been around since 1931. Esurance is now, arguably, as solid and strong as any insurance company out there.

Consider Esurance if you're comfortable with technology and like fast claims

Esurance tends to get claims wrapped up within 10 days, but of course, what it's known for is being very modern insurance. If you spend a lot of time on your mobile phone, and you don't mind buying insurance online without talking to anyone, this is for you. That said, they have 24/7 customer service, and so it isn't as if they've completely forgone the old-fashioned touches.

Contact information

Esurance
650 Davis Street
San Francisco, CA 94111

Customer service/Claims: (800) 378-7262

Types of special coverage

Building codes. If your home is damaged and city ordinances or newer building codes require more expensive rebuilding than your homeowners insurance covers, you pay the difference in cost up to the limit you purchase.

Increased building structure. Extra dwelling protection for when your original coverage limits aren't enough.

Identity theft expense. Coverage if you're a victim of identity theft.

Fair rental income. Reimburses lost revenue at market value if your property is uninhabitable because of a covered loss.

Home daycare. Helps cover liability and other people's medical bills if there's an accident in your in-home daycare.

Extended premises. Protects your liability if a tenant is injured if your two-, three- or four-unit building.

Discounts

New home. Discount if you buy a new home.

DIY home inspection. Discount if you use the DIY home inspection app.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

Claims-free. Discount if you haven't filed claims during a certain amount of time.

Storm shutter and hail-resistant roof. Discounts if your home has special features to protect it against major storms.

Smoke-free home. Discount if no one smokes in your house.

New customer. Discount for new customers for the first two years.

Paying on time. Discount for making your payments on time.

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Future effective date. Discount for setting effective date to start your policy at least seven days after you buy the policy.

Loyal customer. Discount for customers who stay with the company.

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