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Esurance Home Insurance Ratings

   Effective Date: April 07, 2016
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Customer Satisfaction Ratings

(127 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    April 07, 2016

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Reason for buying from Esurance
Customers of Esurance originally decided to purchase from the company for these reasons:
26%The insurer was recommended by a friend.
25%Financial stability.
16%The insurer offered the best price.
15%Was the company their parents had.
11%The insurer's reputation.
4%Ease of use.
2%Saw a commercial.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 44%
  • 38%
  • 16%
  • 2%
  • 0%

Would you renew?
  • yes
  • no
  • 72%
  • 28%

About Esurance

Best Insurance Companies 2017

Esurance was granted an admirable overall score of 85.9 in this year's survey, and there is a lot of admire here. Members clearly like their value for price, giving them a 4.5 (out of 5), and Esurance received a 4.25 for both customer service and claims processing. No wonder 85 percent said that they would recommend the company to others; a little more surprising were those who said they would renew (not quite as high at 72 percent).


Evolving the world of insurance

Esurance Insurance Services, Inc. started way back in 1999… Ok, so perhaps that isn't all that long ago, and the company has even come up with a tagline, to turn what could be seen as a deficit into a positive: Insurance for the Modern World.

Indeed, it is. Esurance started as an online car insurance company, with the idea that they would sell insurance online and make life easier for everyone. It was kind of a radical idea at the time. In 1999, the internet had been embraced by households across the world, but nonetheless, selling products online was a concept that was only a handful years old.

The company was modern in other ways, too. In 2004, Esurance started offering multi-car discount packages to same-sex couples, one of the first insurance companies to do so.

In 2011, Allstate purchased Esurance, and so for anyone who is worried about aligning themselves with a still-young company, Allstate has been around since 1931. Esurance is now, arguably, as solid and strong as any insurance company out there.


Homeowners policies offered

  • Homeowners
  • Renters
  • Condo
  • Umbrella
  • Flood
  • Liability

    Esurance homeowners programs

    Water backup coverage -- This isn't flood insurance, but it is important, as you know if you've ever experienced the thrill of realizing your sump pump is broken, after a good, long hard rain. It varies by state, but you can get anywhere from $5,000 to $25,000 in coverage.

    Additional policies offered

    • Car and motorcycle insurance
    • RV insurance
    • Golf cart insurance
    • Segway insurance
    • Life insurance
    • Pet insurance
    • Health insurance

      Consider Esurance if you're comfortable with technology and like fast claims

      Esurance tends to get claims wrapped up within 10 days, but of course, what it's known for is being very modern insurance. If you spend a lot of time on your mobile phone, and you don't mind buying insurance online without talking to anyone, this is for you. That said, they have 24/7 customer service, and so it isn't as if they've completely forgone the old-fashioned touches.

      Contact Information

      650 Davis Street
      San Francisco, CA 94111

      Customer service/Claims: (800) 378-7262

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