American Family Home Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
85.81
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
70%
% of Customers
Who Plan to Renew
93%
Financial
Strength
Ratings

A    June 15, 2012


Customer Reviews

  • Good service, contract terms are clear.
  • Pretty good, but the price is pushing me away.
  • Reasonably priced. Serviced by local agent.
  • They don't want to pay claims, they say the problem was caused by something that is not covered even though it was really caused by a covered event.
  • They are not easy to deal with. You are just a monthly bill. They want to upsell you on this and that.
  • There are great agents to work with that explained everything so I can understand.
  • Our agent is great.
  • They are fast and local.
  • Good comprehensive insurance.
  • Very patient and informative, price is competitive.



Reason for buying from American Family
Customers of American Family originally decided to purchase from the company for these reasons:
3% Saw a commercial.
17% The insurer's reputation.
34% Ther insurer offered the best price.
12% The insurer was recommended by a friend.
15% Was the company their parents had.
18% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 22%
  • 48%
  • 27%
  • 2%
  • 2%

Would you renew?
  • yes
  • no
  • 93%
  • 7%





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