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American Family Home Insurance Ratings

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Customer Satisfaction Ratings

(110 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
85.30
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
67%
% of Customers
Who Plan to Renew
79%
Financial
Strength
Ratings

A    April 29, 2014


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Reason for buying from American Family
Customers of American Family originally decided to purchase from the company for these reasons:
8% Saw a commercial.
15% The insurer's reputation.
26% The insurer offered the best price.
15% The insurer was recommended by a friend.
7% Was the company their parents had.
8% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 30%
  • 37%
  • 25%
  • 5%
  • 2%

Would you renew?
  • yes
  • no
  • 79%
  • 21%




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