American Family
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 25%
- 39%
- 25%
- 7%
- 4%
- yes
- no
- 84%
- 16%
- Exceptionally positive experience in bundling home and auto. - New Jersey
- I have never had an issue with my insurance company. They have proactively called me for opportunities to save money, update my insurance and to check on my satisfaction. The personal touch makes a big difference in my buying decisions. - Washington
- My agent is always availble to completely answer my questions, without making me feel uninformed or less than intelligent. - Washington
- They have been my insurance company for over 30 years. My agent of over 20 years left and I do not know my new agent. Believe the rates could be lower, but hate to change after all these years. Years ago had a claim on roof which did not go through, was not happy with it but they have been good with my auto. - Minnesota
- I have had a very good relationship with this company for a long time and do not want to change. - California
- The only complaint with the company was that I thought they should of allowed me more for a claim regarding hail and wind damage on my property three years ago. - Kansas
- They have good insurance at a slightly lower rate. - Missouri
- They have handled my claim in a quick and professional manner with no hassle and less stress for me. - Georgia
- We had to get this coverage - we were in a hurry and they already knew us. But when the coverage period is up, I will be looking elsewhere for coverage. They charge too much (I think) and they are rude and they send too many things through the mail. I think I get something from them every week! - Illinois
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