American Family Home Insurance Ratings
Customer Satisfaction Ratings
HOME
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
70%
% of Customers
Who Plan to Renew
Who Plan to Renew
93%
Financial
Strength
Ratings
Strength
Ratings
A
June 15, 2012
Customer Reviews
- Good service, contract terms are clear.
- Pretty good, but the price is pushing me away.
- Reasonably priced. Serviced by local agent.
- They don't want to pay claims, they say the problem was caused by something that is not covered even though it was really caused by a covered event.
- They are not easy to deal with. You are just a monthly bill. They want to upsell you on this and that.
- There are great agents to work with that explained everything so I can understand.
Reason for buying from American Family
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 22%
- 48%
- 27%
- 2%
- 2%
Would you renew?
- yes
- no
- 93%
- 7%
Other Companies to Consider
Compare free quotes from these
and other great companies:
and other great companies:
