American Family

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Customer Satisfaction Ratings

 
Product
HOME
 
Overall +
77.10

Claims
Processing +
Customer
Service +
Value
For Price +
Additional Factors:

% of Customers Who Would
Recommend This Company to
a Friend
64%
 
% of Customers
Who Plan to Renew
84%

+ See methodology & disclaimer
Customer Reviews

Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 25%
  • 39%
  • 25%
  • 7%
  • 4%

Would you renew?
  • yes
  • no
  • 84%
  • 16%

  • Exceptionally positive experience in bundling home and auto. - New Jersey
  • I have never had an issue with my insurance company. They have proactively called me for opportunities to save money, update my insurance and to check on my satisfaction. The personal touch makes a big difference in my buying decisions. - Washington
  • My agent is always availble to completely answer my questions, without making me feel uninformed or less than intelligent. - Washington
  • They have been my insurance company for over 30 years. My agent of over 20 years left and I do not know my new agent. Believe the rates could be lower, but hate to change after all these years. Years ago had a claim on roof which did not go through, was not happy with it but they have been good with my auto. - Minnesota
  • I have had a very good relationship with this company for a long time and do not want to change. - California
  • The only complaint with the company was that I thought they should of allowed me more for a claim regarding hail and wind damage on my property three years ago. - Kansas
  • They have good insurance at a slightly lower rate. - Missouri
  • They have handled my claim in a quick and professional manner with no hassle and less stress for me. - Georgia
  • We had to get this coverage - we were in a hurry and they already knew us. But when the coverage period is up, I will be looking elsewhere for coverage. They charge too much (I think) and they are rude and they send too many things through the mail. I think I get something from them every week! - Illinois

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