Farmers Group Incorporated
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 16%
- 42%
- 31%
- 8%
- 3%
- yes
- no
- 89%
- 11%
- I have no problems at this time. I have never needed to make a claim, but have had excellent customer service. - Illinois
- They have found every way to give me the most favorable rates. - Michigan
- They were excellent when we made a claim about five years ago after a hailstorm. - Texas
- Been with them for 14 years and no problems. - Texas
- Good plan, high coverage liability and a lower price. - California
- I need a new roof and they did not have to pay as much as they did, it was due to wind damage, but I got enough to buy the materials and frends put up a whole new roof. - Utah
- Mobile homeowners insurance is hard to come by sometimes. Not really had any customer service issues but have not had to contact them for anything. - Texas
- No customer service and the local office has closed. - Missouri
- The agent was extremely helpful and informative when I was shopping insurance. - Texas
- No changes in my property or family, but my insurance keeps going up each year. - Arizona
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