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4. Watch out for the shoulder shrug

Sometimes “yes” can mean “no,” Sometimes "yes" can mean "no"depending on your agent’s gestures. As an example, Driver cites the shoulder shrug.

"A shoulder shrug is uncertainty,” she says. “When I say, ‘Will the product do what it promises to do?’ and the person says, ‘Yes,’ if they do a shoulder shrug, you have problems in paradise. They are saying ‘yes’ but they do not believe their answer. It means there is something they are not telling you.”

If this happens, carefully go over the auto, life, health, or home insurance policy you are discussing with your agent. Make sure there is nothing about it that you will regret.

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