Travelers Car Insurance Ratings
Customer Satisfaction Ratings
AUTO
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
66%
% of Customers
Who Plan to Renew
Who Plan to Renew
74%
Financial
Strength
Ratings
Strength
Ratings
A+
May 10, 2012
Customer Reviews
- Reliable and good price.
- I have had no problems or questions with them and their price is comparable.
- Cheap and fast.
- The rates very seldom go up, and if they do, not by much, as long as you have no claims.
- Great value for the price.
- Premimums increase all the time even though we have never had a claim.
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Mobile app. The insurer offers an app for smartphones.
Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.
Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
Reason for buying from Travelers
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 25%
- 41%
- 27%
- 7%
- 0%
Would you renew?
- yes
- no
- 74%
- 26%
