Travelers
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 28%
- 37%
- 27%
- 6%
- 2%
- yes
- no
- 88%
- 12%
- Although I have not had a claim, their customer service has been excellent at answering any questions I have had and their rates are very competitive. - Florida
- Customer service is always terrific. Price may not be rock bottom, but I know I'll be taken care of. - Connecticut
- I have called a number of times for questions about policy and requotes to meet my current needs. I always had friendly, polite, quick service. Plus, they have been in business since 1958 with a great record of customer satisfaction. - Georgia
- I have checked around with other insurance companies and find that this company values those customers who do not have any claims filed. - Oklahoma
- It is the best price and best coverage I have been able to find, but I would like it to be better if possible. I receive a lower rate each year, so I am hopeful it will get better with time. - Arizona
- The rates remain low. Any time I have questions or need help, the representatives are always up to the task. - Pennsylvania
- Travelers increased my yearly dues by almost 20%! I have had no claims with them or any other insurance company in almost 15 years of driving. Travelers has yet to justify the rate hike. - Florida
- They are fine, but like most people would like a lower price. I've been with them over 15 years. - Florida
- Very satisfied with travelers. They even allow payroll deductions which makes it easier to pay the premium. - Florida
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