Travelers Car Insurance Ratings

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Customer Satisfaction Ratings

(177 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
84.40
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
75%
% of Customers
Who Plan to Renew
90%
Financial
Strength
Ratings

A+    May 10, 2012


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Reason for buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
7% Saw a commercial.
15% The insurer's reputation.
33% The insurer offered the best price.
20% The insurer was recommended by a friend.
10% Was the company their parents had.
10% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 32%
  • 43%
  • 21%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 90%
  • 10%



About Travelers

Travelers has been formed from two separate companies -- St. Paul Fire and Marine Insurance Co. in 1853 and Travelers Insurance Co. in 1864.

The St. Paul Fire and Marine Insurance Co. was founded in St. Paul, Minn., by Alexander Wilkin to protect the public from fire.

Travelers was founded in Hartford, Conn., by J.G. Batterson to insure people who were traveling by train or steamboat at a time when such travel was risky. Hence its name. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The two companies grew and expanded. They merged into one in 2004. Its original name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

Travelers Insurance is a publicly held company and listed on the New York Stock Exchange under the symbol TRV.

Travelers offers a number of discounts including for safe driving records, low mileage, paying your policy in full, good students and driver training. You may be eligible for discounts if your car has safety features including airbags, anti-lock brakes and anti-theft devices. You also can get up to 10 percent off your insurance for owning a hybrid vehicle.

Travelers is known for its red umbrella logo. The logo came when it was acquired by Citigroup in 1998. Travelers kept the umbrella logo even though it was later spun off from Citigroup.

Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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Homeowner?
  • Yes
  • No
Married?
  • Yes
  • No
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