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Travelers Car Insurance Ratings

X
Travelers
A++
   Effective Date: July 22, 2016
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Customer Satisfaction Ratings

(125 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
91.2
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
91%
Financial
Strength
Ratings

A++    July 22, 2016


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Reason for buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
34%The insurer offered the best price.
18%The insurer was recommended by a friend.
12%Was the company their parents had.
10%Financial stability.
10%The insurer's reputation.
6%Had other insurance with this company.
6%Other reason.
2%Ease of use.
2%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 50%
  • 29%
  • 20%
  • 0%
  • 1%

Would you renew?
  • yes
  • no
  • 91%
  • 9%



About Travelers

Best Auto Insurance Companies 2017

Receiving a perfect 5-star rating for claims processing ensured Travelers insurance received a strong overall score of 91.2. The insurer received 4.5 stars for customer service and value for price, and 91 percent of surveyed policyholders said they plan to renew. However, 84 percent said they would recommend the company.  Travelers is the 10th-largest auto insurance provider in the nation.

 

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

 

Types of auto coverage

Offerings can vary by state.

  • Personal and commercial auto
  • Pay-as-you-drive program: Intellidrive
  • Boat

 

Other types of coverage

  • Homeowners
  • Renters
  • Condo
  • Flood
  • Umbrella
  • Business
  • Wedding

 

Consider Travelers for an experienced company around the globe   

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

 

Contact information

Corporate offices

385 Washington St

St Paul, MN 55102

Customer service: 1-800-842-5075

Claims: 1-800-252-4633

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.