Travelers Car Insurance Ratings

   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(114 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    November 20, 2015

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Reason for buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
32%Saw a commercial.
26%The insurer offered the best price.
14%The insurer's reputation.
11%Other reason.
8%The insurer was recommended by a friend.
6%Was the company their parents had.
3%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 20%
  • 54%
  • 20%
  • 3%
  • 3%

Would you renew?
  • yes
  • no
  • 84%
  • 16%

About Travelers

Travelers car insurance keeps customers coming back, as our best car insurance companies annual survey found 84 prcent of their surveyed policyholders say they will renew their auto policy.  Seventy-four of all Travelers’ policyholders said they would recommend the auto insurer or already have recommended it to others as a car insurance provider.  Travelers is the 10th-largest auto insurance provider in the nation and offers a pay-as-you-drive program named IntelliDrive.

Travelers background:

Travelers has been formed from two separate companies -- St. Paul Fire and Marine Insurance Co. in 1853 and Travelers Insurance Co. in 1864.

The St. Paul Fire and Marine Insurance Co. was founded in St. Paul, Minn., by Alexander Wilkin to protect the public from fire.

Travelers was founded in Hartford, Conn., by J.G. Batterson to insure people who were traveling by train or steamboat at a time when such travel was risky. Hence its name. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The two companies grew and expanded. They merged into one in 2004. Its original name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

Travelers Insurance is a publicly held company and listed on the New York Stock Exchange under the symbol TRV.

Travelers offers a number of discounts including for safe driving records, low mileage, paying your policy in full, good students and driver training. You may be eligible for discounts if your car has safety features including airbags, anti-lock brakes and anti-theft devices. You also can get up to 10 percent off your insurance for owning a hybrid vehicle.

Travelers is known for its red umbrella logo. The logo came when it was acquired by Citigroup in 1998. Travelers kept the umbrella logo even though it was later spun off from Citigroup.

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.