Farmers Group Incorporated
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 28%
- 40%
- 21%
- 5%
- 6%
- yes
- no
- 87%
- 13%
- I have been with Farmers for 14 years and have had no issues. - California
- I love my agent! They're always available to help with whatever I need, even weekends. - Arkansas
- Our agent takes his time getting back to us, but he is very knowledgeable and we have never had any problems with the company in general. - Minnesota
- After confirming the discounts and premium and paying the bill in full, they reneged on a multiple policy discount of auto/home and billed me for the increase. After reporting it to the agency to rectify, I received additional fines. - Nevada
- Although local, they are not quite as quick to respond as I would like. Also, though a small matter, they are still not paperless. - Texas
- Best price, no pressure, and I choose my coverage. - Illinois
- Comparable to others companies I have explored and responsive when I have had questions. - Utah
- I feel that Farmers is the only company that will insure me. I have a horrible driving record, but 2 of my tickets are so minor that I don't feel they should be counted against me. I still may search for another insurance company as I am paying $248 per month on my SUV. - Utah
- I felt that after I had sold my car and bought another which was older, my insurance should have gone down. It did for one month, and then went back up again. So, I have been sort of looking around for other estimates. - Minnesota
- I have had my questions answered promptly and any claims handles in an expedient manner. - Illinois
- I usually get the same insurance agent. They take care of me with no hassle and things get done quickly and accurately. - California
- I would really like a lower premium, but it's fairly good for 3 vehicles. The agents are very helpful, and worked to find the lowest I could pay. - California
- The filed the claim as my fault, when it was act of nature...and never told me or gave me a copy of report. That has resulted in expensive insurance quotes. - Texas
- The rep at Farmers is very personable and helpful. Makes me feel like a person, not a number. - Texas
- They have provided excellent service. - Michigan
- They make it convenient to have insurance with them. - Texas
- Who wouldn't want insurance to be cheaper? Service is excellent. - Texas
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