Nationwide Car Insurance Ratings
Customer Satisfaction Ratings
AUTO
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
Customer Reviews
- They treated me fairly when I had a claim.
- Reliable, process accident claims quickly, and are always there to answer any questions.
- I have no complaints.
- Very good insurance company. I have had a good working relationship with them.
- It's a great price and value.
- Great customer service that is always willing to answer questions. Cheap and willing to work with you to help lower your payment.
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.
Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.
Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
Reason for buying from Nationwide
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 31%
- 48%
- 18%
- 3%
- 0%
Would you renew?
- yes
- no
- 89%
- 11%
