Nationwide
Learn more and get a free quote from top carriers
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 22%
- 43%
- 24%
- 7%
- 4%
- yes
- no
- 84%
- 16%
- I like the extra coverages that are included by having multiple policies with the company. - Iowa
- They always look out for me, checking my policy so I get all the benefits due to me. They keep me informed whenever a change will take place and the reason why so I can understand it. - Delaware
- They gave me the best rate for the coverage I chose and didn't hold a couple of bad marks on my driving history against me as every other company has! - Georgia
- I have been with this company for over 20 years, and when I had to file a claim, it was taken care of. - Washington
- I am very happy with the service. But, I am very unhappy that they raised our rates significantly after a very minor claim. - Georgia
- I have to check prices this year to see if I'm going to stay with the company, but the customer service is very good. Since we have an office close by, we will sometimes hand deliver the payment and the personnel are always friendly and available to answer any questions we may have. - Pennsylvania
- Insurance seems to be going up every year. I've been a loyal customer with all my services through them. - Texas
- My local agent is very unprofessional in the way he handles the business. The main company is no help either. They play with the figures and refuse to give you the discounts that you are entitled to. They also under quote so that your final cost is much higher than stated. - Mississippi
- The agent makes all the difference. We have multiple policies and he makes it easy. Pricing is good. - Indiana
- Their rates seem a bit high and our premiums have gone up consistently. - Colorado
- They have helped me keep my rates under control and are always there to assist me with any questions or concerns. - Pennsylvania
- They meet the requirements for insurance but do not seem to go out of their way to do anything for the customer. - Washington
and other great companies:
