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Nationwide Car Insurance Ratings

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Nationwide
A+
   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(161 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
84.5
% Who Would
Recommend to
a Friend
79%
% Who Plan
to Renew
93%
Financial
Strength
Ratings

A+    November 20, 2015


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Reason for buying from Nationwide
Customers of Nationwide originally decided to purchase from the company for these reasons:
33%The insurer offered the best price.
21%Was the company their parents had.
17%The insurer was recommended by a friend.
17%The insurer's reputation.
6%Saw a commercial.
3%Had other insurance with this company.
3%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 32%
  • 47%
  • 16%
  • 5%
  • 0%

Would you renew?
  • yes
  • no
  • 93%
  • 7%



About Nationwide

Nationwide car insurance received 5 stars for pricing and 4.5 stars for customer service in our best car insurance companies survey. Overall, the company scored 4.5 stars, and a noteworthy 93 percent of surveyed customers say they will renew their Nationwide auto insurance policy.

Roots in farming

Since its beginning providing policies to farmers in 1925, Nationwide has grown to become the 8th largest auto insurance carrier in the nation, writing auto coverage in all states except Alaska, Hawaii, Louisiana and Massachusetts. The famous “Nationwide is on your side” marketing slogan has been in use since 1966.

Nationwide has grown to offer far more than insurance. In 1997, Nationwide Financial went public and has grown to become a Fortune 100 company offering retirement plans, mutual funds and annuities.

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan
  • Motorcycle
  • Scooter
  • Classic car
  • Boat/Personal water craft
  • RV
  • ATV/Snowmobile

 

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Flood
  • Umbrella liability
  • Life
  • Farm
  • Wedding
  • Dental
  • Legal

 

Consider Nationwide for families or personal assessments

Under the Nationwide Family Plan, anyone living with you can receive the same discounts and benefits you’re entitled to. Parents, children, aunts, cousins – anyone who lives under your roof can enjoy the same insurance discounts you do, such as multi-car and multi-policy discounts. Teen drivers are still eligible for their own discount such as Good Student.

Nationwide’s On Your Side review is a personal assessment of your insurance needs with an agent. The agents can help you better understand your current coverage and help you understand how various life changes will change your coverage needs.

As a member, Nationwide will complete a free personal assessment annually – or any time you have a major life event, such as a wedding or buying a home. By completing an On Your Side review, agents are better equipped with the knowledge about your life to help find discounts for which you might be eligible.

 

Contact information

One Nationwide Plaza,

Columbus, OH 43215 

Customer service: 877-669-6877

Claims: 800-421-3535

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.