Nationwide Car Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

AUTO

83.81

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

79%

% of Customers
Who Plan to Renew

89%

Financial
Strength
Ratings

A+ March 27, 2012

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

They treated me fairly when I had a claim.
Reliable, process accident claims quickly, and are always there to answer any questions.
I have no complaints.
Very good insurance company. I have had a good working relationship with them.
It's a great price and value.
Great customer service that is always willing to answer questions. Cheap and willing to work with you to help lower your payment.
The initial process of getting my claim assigned took a while, but once I had a processor it was very smooth.
Any time I call with a question, they are always very helpful and professional. I have never had a bad experience with them, but I do not contact them very often.
They always answers my question qucikly and hassle free.
We like our agent.
They raise premiums every year.
Good so far.
They're awesome and very helpful.
Decent service.
They're great to deal with.
They are there if you have any concerns about your insurance and the price is right.
You get a lot of insurance for the price you pay.
Local agent, good customer service, easy to file claims.
The agent is good, the prices are reasonable, and I like the customer service.
Great customer service.
They are worth what you pay, and the longer you have them the better it is.
If they don't have an answer to a question right away, they are very prompt at getting back to you and don't leave you hanging. They know you by name and REMEMBER who you are. They deliver fast, expert, reliable service for whatever problem you may have. I've had them for over 20 years for auto, life and homeowners and am very happy with their company.
Good rates, friendly staff.
They are very personable and helpful with answering all my questions.
You actually get an agent that you can call and speak with.

Coverage Options

Usage-based. Rates can be based on your mileage and how you drive.

Accident forgiveness. Your rates won't increase after your first accident.

Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.

New car replacement. If you total your car the insurer will pay for a new car.

Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.

Defensive driver. Discount for an approved defensive driving or driver improvement class.

Academic achievement. Discount for full-time students who meet certain academic criteria.

Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

Reason for buying from Nationwide

Customers of Nationwide originally decided to purchase from the company for these reasons:

9% Saw a commercial.
22% The insurer's reputation.
28% Ther insurer offered the best price.
12% The insurer was recommended by a friend.
19% Was the company their parents had.
10% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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