GEICO
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This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 31%
- 40%
- 19%
- 6%
- 4%
- yes
- no
- 87%
- 13%
- Geico Insurance company is there for you when you need them. When my car was stolen they took exellent care of me. I could not thank them enough. - Maryland
- Customer Service is awesome everytime I call and payments are automatically taken out of my account which is very convienent. I can change my plan at anytime online. I was dealing with a company before that required everything to be done over the phone. - Virginia
- I was able to save 40% on my car insurance coverage by switching to Geico, nobody else has even come close to such a great deal as they have for me. - Texas
- Almost three years of perfect driving and my rates never get lower. - New Jersey
- I think the price is fair and I can manage my policy easily online. - Florida
- I have four vehicles as well as a motorcycle. Geico was half the price for better coverage than I had with Travelers. - Tennessee
- I pay very high insurance but have only made one claim and had one ticket in twenty years and am considered a risk! - North Carolina
- Comparing prices, they are the cheapest, but when I actually had to deal with them, it was simple and easy. - Connecticut
- Cost is reasonable, and they are easy to reach for questions. - New Jersey
- Easy online tools, fast competent customer service, so far no rate increase. I have only had the policy for seven months. Competitive pricing. - California
- Geico has always been responsive and priced lower than other companies for identical coverage. - Texas
- Geico has the best price of any insurance companies that I have researched. They keep me informed of changes in price and coverage. - Texas
- Geico is okay but their customer service could be better. When I call on the claims I never get follow-up so I don't know where it is in the process. - California
- Have been with Geico for over six years with no problems whatsoever. I had a small claim and they took care of it in a timely manner. I didn't have to pay a deductible. - Tennessee
- I am very happy with Geico's rates and customer service. I have been their customer for two years and haven't had any problems with them. - California
- I have always had positive customer service experiences. They are so friendly and eager to make me happy. - California
- I have had insurance with Geico for 42 years, and they have never disappointed me. - North Carolina
- The premiums for coverage are affordable and the company has a good reputation. - Florida
- Their rates are the lowest overall. I checked around and no one could beat their rates. - New Mexico
- When another car hit my car, I had only to call GEICO and everything was taken care of. They called the police, the towing service, picked me up and took me to the replacement rental place. Afterwards, they had my check to me promptly. - New York
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