Geico auto insurance review and ratings 2024

Geico is No. 7 in the 2024 Insure.com Best Car Insurance Companies survey with 4.20 stars out of 5. Customers give it high marks for claims handling and most say they plan to renew their policies.

Reviewed by: Laura Longeroquality verified
Laura Longero
Laura Longero

Laura Longero is a content strategist and communications leader with more than 15 years of experience in content development in journalism, marketing and communications for start-ups to global companies. She started her career as a reporter and editor and honed her journalistic skills at the USA Today Network, working in several roles, as well as managing content and writing at MoneyGeek and XYZ Media.

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Our take

Geico is No. 7 in the 2024 Insure.com Best Insurance Companies survey for auto insurance with 4.20 stars out of 5.

Geico is the third-largest auto insurance company by market share in the U.S. The company is known for cheap auto insurance rates; our rate analysis shows that Geico is cheaper than top competitors, State Farm and Progressive. Insure.com’s survey of insurance consumers scored Geico well for claims handling, digital/online experience and renewals. The company also has the highest possible AM Best score of A++, signifying financial stability, 

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Geico
Geico Ratings
Overall Rating: 4.2
Average Premium: 4.0
NAIC: 0.91
Customer Satisfaction: 4.1
AM Best Rating: A++

Pros and Cons

Pros:
  • Auto insurance rates are affordable
  • Rated high for claims handling
  • Good digital experience
Cons:
  • Didn’t score well for auto-home bundling
  • Customers gave it average scores for its policy offerings.

How much Geico insurance costs

Geico is known for low premiums, and based on Insure.com’s analysis of average auto insurance rates, it lives up to that reputation. Geico’s rates are lower than the other companies that round out the nation’s three biggest auto insurers, State Farm ($165 monthly) and Progressive ($166 monthly).

Company Monthly premium
Erie $123
Auto-Owners $129
Nationwide $129
Travelers $132
Auto Club Group (ACG) – AAA $135
Nationwide $129
American Family $142
Geico $147
State Farm $165
Progressive $166
Amica $185
Auto Club of Southern California (Auto Club Enterprise Insurance Group) $192
Mercury $193
Farmers $199
Allstate $209
CSAA Insurance Group $217

How Geico scores for customer satisfaction

Insure.com’s survey found that 75% of Geico customers are satisfied with the level of customer service they receive, which puts the company in the middle for this category. Erie and American Family had higher percentages of customers giving them high marks for satisfaction. 

Company Percent of customers who are satisfied
Geico 75%
Erie 90%
American Family 89%

How Geico scores on ease of service

For ease of service, Geico again ranked well but wasn’t the top pick. Seventy-nine percent of Geico customers are satisfied with the ease of getting the service they need. Most companies scored in the 70th and 80th percentile for this metric. Erie led this category followed by State Farm.

Company Percent of customers satisfied with the company’s ease of service
Geico 79%
Erie 90%
State Farm 86%

How Geico scores on policy offerings

Erie topped this category, but Geico earned a respectable 77% score for policy offerings. Erie earned the top score at 88%. State Farm had a score of 84% and Allstate had a score of 80%.

Company Percent of customers satisfied with the company’s policy offerings
Geico 77%
State Farm 84%
Allstate 80%

Would current customers recommend Geico to others?

Of the Geico customers in our survey, 87% would recommend the company to others. That’s solidly in the middle of the pack among its competitors.

Company Percent of customers who would recommend the company to others
Geico 87%
State Farm 92%
Progressive 91%

How trustworthy is Geico?

Seventy-three percent of customers surveyed said they believed Geico to be a trustworthy company. State Farm and Progressive outranked Geico here, but other companies were rated lower.

Company Percent of customers who say they trust the company
Geico 73%
State Farm 82%
Progressive 75%

Do Geico customers plan to renew?

Of the Geico customers surveyed, 91% plan to renew with the company. That’s a good number, but some competitors got even better responses for customer loyalty, including Erie, Mercury, State Farm, Progressive and Amica.

Company Percent of customers who plan to renew with the company
Geico 91%
State Farm 92%
Allstate 85%

How Geico scores on claims handling

Geico scores well for claims handling in the survey. In this category, only Allstate and State Farm scored higher and Geico was tied with Erie for third.

Company Percent of customers who are satisfied with the company’s claims handling
Geico 78%
Allstate 86%
State Farm 85%

How Geico scores on digital experience

Geico was the top company for digital experience, which isn’t surprising given that it was one of the pioneers in the insurance digital landscape. It earned the top score of 64% in the survey, followed by Progressive and CSAA.

Company Percent of customers satisfied with the company’s digital experience
Geico 64%
Progressive, CSAA 60%
Allstate 57%

How Geico scores for discounts

Geico’s website offers a good list of available discounts, and the company ranked well with customers in that category. The top company in this category was the Auto Club of Southern California at 70%.

Company Percent of customers satisfied with the company’s discounts
Geico 63%
Auto Club of Southern California 70%
Auto Club Group, Erie, Progressive 69%

How Geico scores for bundling home and auto policies

Geico doesn’t write home insurance but offers bundling discounts through a partnership with other companies if you buy home insurance through the Geico Insurance Agency. Erie led this category.

Company Percent of customers satisfied with the company’s home and auto bundling
Geico 37%
Erie 69%
Allstate 59%

Geico car insurance coverages

  • Personal and commercial auto
  • Motorcycle
  • ATV
  • RV
  • Boat/PWC
  • Collector auto
  • Mexico auto

Geico additional insurance policies

  • Homeowners 
  • Renters 
  • Condo/co-op
  • Mobile home 
  • Flood 
  • Landlord 
  • Business 
  • Commercial auto
  • Life
  • Pet
  • Travel
  • Umbrella
  • Earthquake 
  • Identity protection
  • Jewelry 
  • Bicycle
  • Event
  • Overseas

Note: Not all policies are underwritten directly; some are offered through Geico Insurance Agency and underwritten by other companies.

Geico coverage options

  • Liability
  • Medical (PIP and MedPay)
  • Uninsured/Underinsured motorist
  • Comprehensive
  • Collision
  • Emergency road service
  • Rental reimbursement
  • Mechanical breakdown insurance

Geico car insurance discounts

  • Airbag
  • Anti-lock brakes
  • Anti-theft system
  • Daytime running lights
  • New vehicle discount
  • Good driver
  • Seat belt use
  • Defensive driving 
  • Driver’s education course
  • Good student
  • Emergency deployment
  • Federal employee (Eagle)
  • Membership and employee
  • Military
  • Multi-vehicle
  • Multi-policy

States where Geico offers coverage

Graph
Table
States where Geico offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Company background

Geico

Government Employees Insurance Company, now known as Geico, was founded in 1936. Originally serving only government employees, today coverage is available to everyone. In 1996, Geico became a subsidiary of Berkshire Hathaway. The company has created two very memorable mascots, the Geico Caveman and the Geico Gecko.

Resources & Methodology

Sources:

Geico “Types of auto insurance coverage” Accessed February 2024.

Geico “Car insurance discounts – savings on auto insurance.”Accessed February 2024.

Geico “Car insurance coverage: Auto coverage types and more.“Accessed February 2024.

Methodology

Insure.com in the fall of 2023 surveyed more than 1,750 insurance consumers (1,459 people with auto insurance). Online market research company Slice MR conducted the survey. Respondents were asked to name their auto insurer and then grade it in the following categories – customer satisfaction, ease of service and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Respondents were then asked to pick their insurer’s top three attributes out of more than a dozen presented – trustworthiness, claims satisfaction, digital experience, discounts and best for auto/home bundling. The responses for each attribute were totaled and then divided by the number of each company’s customers who responded to that survey question to create a percentage.

Respondents were then asked if they would recommend their auto insurer to someone else and whether they would renew with their company. The percentage who said yes is presented in the results.

Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measures financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC company code or codes that were the primary underwriting companies for each carrier and line of business using total annual premiums. The associated NAIC complaint index score was used in the calculations. If more than one underwriting company was identified for a line, the editors used a weighted average of the NAIC complaint index scores.

In addition, we also created star rankings for each company. Respondents were asked to pick their insurer’s top three attributes out of the more than the dozen presented, again including customer satisfaction and policy offerings. The number of responses for each attribute was totaled and then divided by the number of each company’s customers who responded to that survey question to create the star ranking.

The editors also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.

  • Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
  • Annual premium: 20% of the total score
  • AM Best: 25% of the total score
  • NAIC: 15% of the total score

Each insurer was awarded from half a star to 5 stars. No insurer in our star ranking received less than half a star and 5 stars was the most any insurer could receive.

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