State Farm
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 33%
- 39%
- 20%
- 5%
- 3%
- yes
- no
- 91%
- 9%
- Have been with this company for 10 years, and have had my insurance compared and quoted by other companies. They cannot even get into the same ball park. I also like our agent and his staff. - Minnesota
- I have been with them for almost ten years and past claims have been handled in a wonderful, easy manner. I have many discounts with them and have pretty good rates locked in. - Tennessee
- My agent calls personally from time to time to see how we're doing. Very friendly. They go out of their way to accommodate me. - Illinois
- Anytime I have made a claim they have raised my insurance rates. Claims process is cumbersome. I no longer know my agent and they don't seem to care about me as a customer. - Oregon
- Good rates, good service and convenient office. - New Mexico
- I am not happy with the settlement I received in an accident, but this is no different from any other company. State Farm has a very high rating and my agent is responsive. - California
- I feel that their customer service is very good and efficient. - Michigan
- I get flawless service, and price comparisons in past years has resulted in other companies telling me that they can't meet the price. This is probably because I both have other policies with State Farm and have been with them since 1968. - California
- I have a great agent who works to keep premiums low, but is clear about what coverage I need. - Colorado
- I have been a customer for decades and there is no loyalty reward of any kind. The last time I filed a claim I had to work with a team of people and it was impossible to get anything done. The cost is pretty reasonable though, and I like my agent. - Nebraska
- I have been with this company for 46 years and would have changed had I not been satisfied. - Washington
- I have never had a problem, my agent is always available, and everything is always handled accordingly. - Pennsylvania
- I never got a claim or ticket but they raised my premium three times in a period of 24 months. - Florida
- I was not completely satisfied with my claim because they went with the quote to fix it with used parts. - Michigan
- My insurance on my house and car had lapsed due to a divorce, even though the insurance is higher than previously, the customer service was awesome. For that reason only, I would renew my insurance through them. - Georgia
- They cover both auto and home insurance for me, and have been very supportive and efficient when I have had claims or questions. I've had them for 35 years! - Idaho
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