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State Farm Car Insurance Ratings

X
State Farm
A++
   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(474 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
87.2
% Who Would
Recommend to
a Friend
81%
% Who Plan
to Renew
90%
Financial
Strength
Ratings

A++    November 20, 2015


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Reason for buying from State Farm
Customers of State Farm originally decided to purchase from the company for these reasons:
27%Was the company their parents had.
24%The insurer offered the best price.
18%The insurer was recommended by a friend.
18%The insurer's reputation.
7%Had other insurance with this company.
5%Other reason.
1%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 41%
  • 40%
  • 16%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%



About State Farm

State Farm car insurance received five out of five stars for “value for price” in our best car insurance companies survey. It scored the third highest ranking with an overall customer satisfaction score of 87.2. These impressive marks make it one of our “People’s Choice” winners. A remarkable 90 percent of surveyed consumers said they would renew their auto policies with State Farm.

 

Like a good neighbor

State Farm is a private company that has been handling insurance claims since 1922. During that time, it has grown to offer a myriad of additional financial products, such as loans, banking and retirement accounts, investment accounts and estate planning.

Did you know its well-known slogan, "Like a good neighbor, State Farm is there," was written by singer/songwriter Barry Manilow in 1971?

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan: Safe & Save with In-Drive
  • Antique autos
  • Motorcycles
  • Boat
  • Off-road vehicles
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Condominium
  • Renters
  • Umbrella liability
  • Health
  • Long-term care
  • Disability

 

Consider State Farm for in-person agents or the tech savvy

State Farm is the nation’s largest private passenger car insurance company in the U.S., with more than 18,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you’ll have an agent available in your area ready to meet with you at your convenience.

Consider State Farm if you prefer having a brick-and-mortar location to visit with an actual agent in front of you. But don’t be fooled into thinking this approach is old-fashioned, the company also offers many services via mobile devices, as well as dedicated team to social media communication.   

Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is specially geared toward drivers under 25, and a third helps you organize you next residential move. Customers who enjoy the resources and benefits found in the apps will appreciate the constant innovation that State Farm emphasizes.  

Contact Information

Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Customer care/Claims: 800-782-8332

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.