State Farm Car Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

AUTO

82.29

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

70%

% of Customers
Who Plan to Renew

88%

Financial
Strength
Ratings

A++ May 29, 2012

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

Excellent representative locally who listens to you and doesn't oversell. If you do have a claim, they are wonderful.
I'm satisfied with customer service.
Seems a little expensive but I've never had a problem with claims.
Dependable.
Be very specific when adding a vehicle and double check.
Customer service is exceptional and knowledgeable. The money we pay to insure our vehicle and home is fair. I have never filed a claim for my home or vehicle, so I cannot comment on how State Farm processes the situation.
Great value and good customer service.
Always available and helpful.
Reliable.
Never had any problems, you can talk to an actual person who is friendly, knowledgeable, and willing to take the time to explain to you what you are getting/need from your policy, and no issues when you move to find a new agent and switching over.
They offer discounts for multiple policies and good behavior. Great agents.
They are lower cost than competitors and offer great bundle packages.
Reliable, takes action quickly.
Good company, very resonable rates.
They have good customer service, are reasonable in price, and care about the customer.
Very responsive. Good rates.
Quality claims service.
Very fair and easy to get in contact with.
Staff are very helpful and friendly.
Cheaper than other companies, excellent service, and local offices so you do not have to deal with them over the phone. You can deal face to face.
They are very easy to work with when you call them with any questions.
Good value for the money.
They are dependable.
I never had any issues with them.
Pays quickly.Seems reasonably priced, more discounts as you've been with the company longer and easy to work with.

Coverage Options

Usage-based. Rates can be based on your mileage and how you drive.

Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.

Defensive driver. Discount for an approved defensive driving or driver improvement class.

Academic achievement. Discount for full-time students who meet certain academic criteria.

Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

Reason for buying from State Farm

Customers of State Farm originally decided to purchase from the company for these reasons:

3% Saw a commercial.
15% The insurer's reputation.
34% Ther insurer offered the best price.
18% The insurer was recommended by a friend.
17% Was the company their parents had.
14% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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