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State Farm Car Insurance Ratings

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Customer Satisfaction Ratings

(543 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
92.70
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
81%
% of Customers
Who Plan to Renew
93%
Financial
Strength
Ratings

A++    March 20, 2015


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Reason for buying from State Farm
Customers of State Farm originally decided to purchase from the company for these reasons:
10% Saw a commercial.
19% The insurer's reputation.
25% The insurer offered the best price.
17% The insurer was recommended by a friend.
18% Was the company their parents had.
4% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 34%
  • 47%
  • 16%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 93%
  • 7%



About State Farm

State Farm is the nation’s largest car insurance company, holding more than 18 percent market share, according to A.M. Best. It scored the No. 2 spot in our customer satisfaction rankings, including scoring five stars for “value for price.”

Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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Homeowner?
  • Yes
  • No
Married?
  • Yes
  • No
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