Progressive
Learn more and get a free quote from top carriers
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 40%
- 25%
- 6%
- 3%
- yes
- no
- 85%
- 15%
- I get great "loyalty" discounts. - Florida
- I have been with Progressive for long time. Never had any problem. I believe Progressive offers fair insurance prices. I also like Progressive's customer service. Representatives are polite and very knowledgable. - Ohio
- Looking to package our homeowners and auto at time of home insurance renewal. Better rate and coverage. Progressive served us well when we needed coverage after my husband couldn't get auto insurance. Great insurance for a high risk client! - Wisconsin
- At this point, I am satisfied with my company but I am not thrilled with them. I would like for the company to be more responsive to calls made to them. - California
- They have good service and good rates. I have both my car and bike on the policy with it. - Oklahoma
- They keep going up on your rate for no apparent reason and they don't give you any reason for going up on your policy. - Minnesota
- Good prices and they take the money out of the checking account automatically. - Louisiana
- Great rates and easy to pay online. - Georgia
- I am on a 6 month policy and every 6 months the rate goes down without me calling to adjust the rate. - New Jersey
- I have completed several insurance quotes online as well with insurance agency companies and Progressive has always been the best rate. Also, any time I have had questions, their customer services has been very helpful. - Georgia
- I have had a claim in the past, and they have been great with the handling of it. Plus rates and website assistance are very good. - California
- In the past 3 months I shopped again to see if I could get a better rate and so far no. I was completely satisfied when I had damage to my vehicle and was compensated very fairly. I have only research through my own insurance company who carries multiple insurance. The one time I tried to get a quote online I got so many calls it just ended up ticking me off. - Colorado
- I'm not as impressed as I thought I would be. They aren't bad, but not exceptional. Just in the middle. - Ohio
- I've been with them for almost 10 years now and they've always been great and their rates have been great. The only issue I have with the rates is how much they went up after he wrecked his pickup. But, I am confident if he will not wreck again anytime soon, they will go down again. - Texas
- Our one complaint with Progressive is that they recently raised our rates by what we feel is an unreasonable amount. When we contacted customer service, the gentleman we spoke with was very polite but wouldn't budge on the rates. - New York
- When I needed to finally file a claim after being with them for 3 years, it took an extremely long time for them to get the company their money to do repairs, and then instead of using manufacturer parts, they put used parts (after market) on my vehicle. Very unsatisfied with the company. Also, they said my insurance would go down after being with them year after year, and I have not seen that decrease as of yet. - Arizona
- They were very helpful when we set up our policies and proactive when it came to additional discounts. - Nebraska
and other great companies:
