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Progressive Car Insurance Ratings

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Progressive
A+
   Effective Date: February 11, 2016
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Customer Satisfaction Ratings

(193 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
89.6
% Who Would
Recommend to
a Friend
88%
% Who Plan
to Renew
94%
Financial
Strength
Ratings

A+    February 11, 2016


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Reason for buying from Progressive
Customers of Progressive originally decided to purchase from the company for these reasons:
32%The insurer offered the best price.
21%The insurer was recommended by a friend.
16%The insurer's reputation.
11%Financial stability.
6%Saw a commercial.
5%Ease of use.
5%Was the company their parents had.
3%Other reason.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 51%
  • 37%
  • 10%
  • 1%
  • 1%

Would you renew?
  • yes
  • no
  • 94%
  • 6%



About Progressive

Best Auto Insurance Companies 2017

With 94 percent, Progressive received one of the highest renewal scores of the survey. The universal insurer also received an outstanding 4.75 stars for claim processing. Customer service received 4.5 stars, and value for price earned 4.25. Eighty-eight percent of surveyed policyholders said they would recommend Progressive to another.

Pioneers in the industry

Progressive is known for a number of firsts in the auto insurance industry including writing insurance for high-risk drivers, concierge service to help customers find a replacement vehicle, and in-person service and support after a claim report. Specially marked vehicles bring claims professionals to wherever customers need them, including the site of an accident.  

Progressive is the 4th-largest personal auto insurance provider and is known for its pay-as-you-drive program, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices.

Types of auto coverage

  • Personal Auto/Business Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Boats and Personal watercraft (PWC)
  • RV
  • Other forms of transportation such as snowmobiles, Segways, and ATVs
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life

Consider Progressive for bundling, budgets, or not the best record

Since Progressive offers a wide array of coverage types within auto, home, life, and travel, consider Progressive when looking to bundle multiple types of insurance coverages. Not only can the company provide one-stop shopping, but there are several discounts of which customers can take advantage with multiple policies and multiple vehicles.

The company’s “Name Your Price” tool allows users to find coverage that will fit within a budget. Customers may be able to find a limited policy at an affordable price that other insurers might not provide. Customers can save even more by registering in the Snapshot program, receiving additional discounts based on monitored and safe driving.

Progressive writes coverages for a wide range of customers, including high-risk drivers. Above-average credit and driving history are needed to get the best available rates, but drivers with violations, accidents, and even DUIs can get a policy with Progressive.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.