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Allstate Car Insurance Ratings

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Customer Satisfaction Ratings

(494 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
90.00
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
78%
% of Customers
Who Plan to Renew
89%
Financial
Strength
Ratings

A+    March 20, 2015


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Reason for buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
17% Saw a commercial.
24% The insurer's reputation.
23% The insurer offered the best price.
16% The insurer was recommended by a friend.
10% Was the company their parents had.
4% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 35%
  • 43%
  • 16%
  • 4%
  • 2%

Would you renew?
  • yes
  • no
  • 89%
  • 11%



About Allstate

Allstate Insurance Group is the third-largest private passenger auto insurer in the United States, holding about 10 percent of the market share, according to A.M. Best. Notably, 24 percent of customers we surveyed say they chose Allstate because of its reputation.

Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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Homeowner?
  • Yes
  • No
Married?
  • Yes
  • No
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