Allstate Car Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

AUTO

81.63

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

67%

% of Customers
Who Plan to Renew

85%

Financial
Strength
Ratings

A+ January 26, 2012

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

We've had a great agent that's been with us for 20 years and always taken care of us.
Their customer service is phenomenal. It's very easy to complete most tasks on the internet.
If you don't have accident within 6 months, they send you a check for being accident free and it's less expensive if you have home insurance.
Great customer support and great cost for what you get.
They have great coverage and service.
Fair and just.
The individual agents give good service but sometimes it is a little bit difficult to get detailed rate information.
Fast claim service.
They are easy to deal with and have some good parts to the insurance policy.
Very good auto insurance.
I have always used Allstate - my problem is with the local agent. The insurance company has always been good.
They know their customers and they help try to help with everything.
They are consistent.
This company offers flexible payment plans and excellent customer service.
I've had no problems with it.
It's a good company, I just don't know why their prices are so high.
Customer service is amazing. Prices seem to be competitive.
The price is right.
They give discounts to safe drivers.
They have really good customer service.
They are so easy to work with.
They are concerned about you.

Coverage Options

Accident forgiveness. Your rates won't increase after your first accident.

Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.

New car replacement. If you total your car the insurer will pay for a new car.

Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.

Defensive driver. Discount for an approved defensive driving or driver improvement class.

Academic achievement. Discount for full-time students who meet certain academic criteria.

Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

Reason for buying from Allstate

Customers of Allstate originally decided to purchase from the company for these reasons:

9% Saw a commercial.
24% The insurer's reputation.
32% Ther insurer offered the best price.
13% The insurer was recommended by a friend.
12% Was the company their parents had.
9% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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