Allstate
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This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 28%
- 44%
- 22%
- 3%
- 3%
- yes
- no
- 90%
- 10%
- The agent has been with us since we first started and has been a great resouce to us. - Florida
- I am pleased with Allstate. I have been with them for a little while now and they give me explanations on my insurance. I look forward to staying with them in the future as well. - South Carolina
- It appears to be a stable company and they have agents who want to make sure I am fully covered without giving me coverage I don't need. - Missouri
- They have great customer service and use new, not after-market parts for repairs in the case of an accident. - Ohio
- Great customer service but the coverage is a little overpriced. - Illinois
- Have had Allstate for many years but every time I look for so-called lower rates, i.e. Geico, Progressive and so on, they all seem to be much higher not lower. - California
- I believe they are overcharging for insurance coverage. Also, I have asked them in the past to correct some things and they have not. - New York
- I did competitive pricing the past couple of years and Allstate saved me quite a bit of money. I get tremendous service from my agent. - Texas
- I have been with them forever and have had several claims, both house and auto. Until recently, premiums were reasonable and claims were handled fairly. However, the premiums have really increased over the last 2 years. - Illinois
- I've had this policy for over 12 years and they have treated me very well. The two times I've filed claims, both for broken truck windshields, have been handled quickly and fairly. - West Virginia
- It has always provided good service. The few times we have had issues with corporate trying to cancel the insurance for no specific reason our local agent took care of things quickly. - Michigan
- Our local agent employs a nice personal touch during my time with them. It's hard to rate when I've never had a claim, but overall when I've had a problem (due to lost checks) they've worked with me to try to figure out the problem and seem very interested in making sure the relationship is working for both of us. - Tennessee
- Their website is not user-friendly at all, and it takes forever to make updates. I had a better experience with Progressive on a whole, but switched to Allstate because the rate was slightly cheaper. - Florida
- They offered me a better rate and coverage than the so-called "bargain insurers" that give state-minimum coverage. It actually costs me less for more insurance. However, my agent disappeared right after I began my policy and I never know who I'm going to be dealing with when I do anything so I can't say how their customer service really is or would be if I needed to file a claim. - Ohio
- Premium is high but I've been with Allstate for years. Agents have been helpful. Can't find another company with lower premium that I can trust to change. I wish Allstate offered a cheaper price for long-term clients. - Washington
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