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Allstate Car Insurance Ratings

X
Allstate
A+
   Effective Date: November 20, 2015
Consult now with a licensed agent
100

Customer Satisfaction Ratings

(478 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
82.6
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
85%
Financial
Strength
Ratings

A+    November 20, 2015


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Reason for buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
30%The insurer offered the best price.
25%The insurer's reputation.
20%The insurer was recommended by a friend.
9%Saw a commercial.
9%Was the company their parents had.
5%Had other insurance with this company.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 38%
  • 46%
  • 12%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 85%
  • 15%



About Allstate

Allstate auto insurance received high marks, 4.5 stars, for its policies’ “value for price” and customer service in our annual best insurance companies survey.  The customer satisfaction study found 85 percent of those Allstate policyholders surveyed say they will renew their current policy. An overall satisfaction rate of 82.6 was given to Allstate, the third-largest car insurance carrier in the nation.  Allstate offers savings to drivers with DriveWise, its pay-as-you-drive plan that uses telematics to monitor your driving behavior.

Allstate background:

Corporate headquarters for Allstate Insurance are in Northbrook, Ill. Consumers can buy Allstate automobile insurance through Allstate independent agencies and Allstate exclusive financial representatives. Allstate has more than 12,000 exclusive Allstate agencies and financial representatives in the U.S. and Canada.

The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.

Allstate was founded in 1931. More than 60 years later, in 1993, it became a publicly traded company. Today, The Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S.

Allstate is listed on the New York Stock Exchange under the trading symbol ALL and is widely known through its slogan, "You're In Good Hands With Allstate."

Allstate offers discounts depending on your age, driving record, where you live and the safety features of your vehicle.

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.