Allstate Car Insurance Ratings

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Customer Satisfaction Ratings

(494 reviews)

Overall +
Processing +
Service +
For Price +
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
% of Customers
Who Plan to Renew

A+    March 20, 2015

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Reason for buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
17% Saw a commercial.
24% The insurer's reputation.
23% The insurer offered the best price.
16% The insurer was recommended by a friend.
10% Was the company their parents had.
4% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 35%
  • 43%
  • 16%
  • 4%
  • 2%

Would you renew?
  • yes
  • no
  • 89%
  • 11%

About Allstate

Corporate headquarters for Allstate Insurance are in Northbrook, Ill. Consumers can buy Allstate automobile insurance through Allstate independent agencies and Allstate exclusive financial representatives. Allstate has more than 12,000 exclusive Allstate agencies and financial representatives in the U.S. and Canada.

The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.

Allstate was founded in 1931. More than 60 years later, in 1993, it became a publicly traded company. Today, The Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S.

Allstate is listed on the New York Stock Exchange under the trading symbol ALL and is widely known through its slogan, "You're In Good Hands With Allstate."

Allstate offers discounts depending on your age, driving record, where you live and the safety features of your vehicle.

Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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