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Allstate Car Insurance Ratings

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Allstate
A+
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(478 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
83.0
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
85%
Financial
Strength
Ratings

A+    June 10, 2016


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Reason for buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
30%The insurer offered the best price.
25%The insurer's reputation.
20%The insurer was recommended by a friend.
9%Saw a commercial.
9%Was the company their parents had.
5%Had other insurance with this company.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 38%
  • 46%
  • 12%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 85%
  • 15%



About Allstate

Allstate auto insurance received high marks with 4.5 stars for both value for price and customer service categories in our annual best insurance companies survey. The customer satisfaction study found 85 percent of those Allstate policyholders surveyed say they will renew their current policy. The third-largest car insurance carrier in the nation was given an overall satisfaction rate of 82.6.

 

‘You’re in good hands’

Founded in 1931, the Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S. The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.

Types of auto coverage

Personal auto/Business auto

Ridesharing endorsement

Pay-as-you-drive plan

Motorcycle

Boat/RV

 

Additional policies offered

Homeowners

Renters

Condominium

Manufactured home

Umbrella liability

Life insurance

 

Consider Allstate for handshakes, teens or conservative drivers  

Allstate has more than 12,000 exclusive Allstate agencies and financial representatives across the U.S. and Canada, making it highly accessible for anyone who prefers to deal with an agent in person.

Parents with newly-licensed teens might benefit from taking teen drivers with them to meet with agents in person to discuss rates and coverages. The Allstate Foundation has created a number of resources geared toward helping teens become safe and responsible drivers. Pair these online resources and live agents with Allstate’s DriveWise app for monitoring of safe driving, and you’ve got a thoughtful plan for your teen driver.

The DriveWise program is a pay-as-you-drive plan that uses telematics to monitor your driving behavior. Conservative drivers should see a discount for consistently safe driving behaviors such as moderate breaking, staying below 80 mph and a low number of miles driven daily.

 

Contact Information

Corporate information

2775 Sanders Road
Northbrook, IL 60062
Customer service and claims: 800-255-7828

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.