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6. Pay attention to the voice

Last updated: April 11, 2012

By , Insure.com

focus on how they say thingsIn addition to hearing what your agent is saying, you need to focus on how they say it, advises Driver. A sudden rise or drop in volume could mean they are hiding something.

"Over 90 percent of people, when they are being deceptive, have a change in their voice," she says. "All of a sudden they are being inaudible.”

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