Chubb home insurance ratings

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Overall Rating info icon info icon
3.0 ratings
Claims Processing
3.0 ratings
Customer Service
3.5 ratings
Value for Price
3.0 ratings
Website and Apps
3.0 ratings
% Who Would Recommend to a Friend
81%
% Who Plan to Renew
86%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A++

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Best home insurance companies 2021: Chubb

It’s the one investment you should get emotional about.

How Chubb compares

Chubb secured a three-star out of five-star InsureScore in our annual review of Best Home Insurance Companies. Their highest InsureScore of three and a half stars was earned in the customer service category, while in claims, price and website & apps they earned three-star scores.

One way to determine overall customer satisfaction is to ask customers if they plan to renew their policies and if they’d recommend the company to a friend. When we asked this question to Chubb customers, 86% said they plan to renew their policies and 81% said they’d recommend Chubb insurance to a friend.

Types of coverage offered by Chubb home insurance

  • Dwelling
  • Liability
  • Personal property
  • Medical payments to others
  • Additional living expenses
  • Extended replacement cost

Discounts offered by Chubb home insurance

    • Multi-policy
    • Alarm systems and safety devices
    • New or renovated house
    • Gated community patrol service
    • Masonry construction
    • Claims-free
    • Storm shutter
    • Suburban rating

Additional coverage offered by Chubb home insurance

  • Auto insurance
  • Valuables
  • Boats & Yacht insurance
  • Cyber insurance
  • Travel insurance
  • Natural disaster insurance
  • Lock replacement
  • Personal Wildlife Defense Services
  • Home Scan

In which states is Chubb home insurance available?

States in which Chubb home insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Reasons for Buying

Customers of Chubb originally decided to purchase from the company for these reasons:
  • 21% Reputation
  • 19% Offered best price
  • 18% Saw TV commercial
  • 16% Saw online ad
  • 12% Financial strength rating
  • 5% Recommended by friend or family member
  • 4% I had other insurance with this company
  • 4% Was the company my parents had
  • 1% The company website and mobile apps are easy to use and helpful

Customer Complaint Ratio

info icon
( Chubb’s customer complaint ratio for Homeowners insurance is 0.17 )
0.17
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about Chubb homeowners insurance

How likely to recommend?

  • 51%I would definitely recommend this company
  • 30%I would probably recommend this company
  • 13%Neutral
  • 4%I would probably not recommend this company
  • 2%I would not recommend this company

Would you renew?

86% Yes
14% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 33%
  • Fairly satisfied / Fulfills my needs OK 23%
  • Very unsatisfied / digital offering is severely lacking 16%
  • Unsatisfied / website and/or apps are not fulfilling my needs 15%
  • Average website and apps 10%

How do you prefer to deal with insurer and policy?

  • Phone 37%
  • In person 25%
  • Email 17%
  • Interactive website 12%
  • Mobile App 9%

About Chubb home Insurance

In 1882, Thomas Caldecot Chubb and his son, Percy, opened their insurance business in New York City, focusing on the seaport district, insuring ships and their cargos. The business initially was called Chubb & Son, and its first policy covered a shipment of grain.

The company evolved and expanded over the years, but Chubb Corporation really expanded into global growth in the 1980s after a manufacturer in New York said to the chairman that he had manufacturing plants in Germany and Asia and would like to use Chubb to insure them. That fateful conversation is at least in part why Chubb is now in 54 countries, offering a wide variety of both commercial and personal insurance products.

Chubbs homeowners programs to note:

  • Extended Replacement Cost - Chubb will pay to have your home repaired or rebuilt to its original standards, even if the cost is more than your policy limit. They'll also pay for necessary upgrades due to modern building codes.
  • Cash Settlement - If you don't want to rebuild, Chubb will offer a cash settlement up to your policy limit.

There are certainly a lot of competing insurers that are good for the upper class, but Chubb does have a lot of features that you might want to consider if you have wealth you want to protect. 

They have insurance policies that really drill deep into the details that you might be concerned about, if you're, for example, often buying extremely expensive artwork or jewelry or breakables.

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