Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
81%
% Who Plan to Renew
86%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Chubb originally decided to purchase from the company for these reasons:
21%
Reputation
19%
Offered best price
18%
Saw TV commercial
16%
Saw online ad
12%
Financial strength rating
5%
Recommended by friend or family member
4%
I had other insurance with this company
4%
Was the company my parents had
1%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

51%
I would definitely recommend this company
30%
I would probably recommend this company
13%
Neutral
4%
I would probably not recommend this company
2%
I would not recommend this company

Would you renew?

86% Yes
14% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
33%
Fairly satisfied / Fulfills my needs OK
23%
Very unsatisfied / digital offering is severely lacking
16%
Unsatisfied / website and/or apps are not fulfilling my needs
15%
Average website and apps
10%

How do you prefer to deal with insurer and policy?

Phone
37%
In person
25%
Email
17%
Interactive website
12%
Mobile App
9%
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Customer Complaint Ratio

info icon
Homeowners
0.17
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Chubb

Homeowners policies offered

  • Home
  • Condo
  • Renters
  • Family protection

Additional policies offered

  • Car insurance
  • Valuable articles
  • Boat & Yacht
  • Cyber insurance
  • Natural disaster insurance
  • Personal Wildlife Defense Services
  • Excess liability
  • Supplemental insurance, such as supplemental accident, disability, health and life insurance products

Best Home Insurance Companies 2021: Chubb

It’s the one investment you should get emotional about.

Chubb secured a three-star out of five-star InsureScore in our annual review of Best Home Insurance Companies. Their highest InsureScore of three and a half stars was earned in the customer service category, while in claims, price and website & apps they earned three-star scores.

One way to determine overall customer satisfaction is to ask customers if they plan to renew their policies and if they’d recommend the company to a friend. When we asked this question to Chubb customers, 86% said they plan to renew their policies and 81% said they’d recommend Chubb insurance to a friend.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Chubb's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Insurance on the high seas

In 1882, Thomas Caldecot Chubb and his son, Percy, opened their insurance business in New York City, focusing on the seaport district, insuring ships and their cargos. The business initially was called Chubb & Son, and its first policy covered a shipment of grain.

The company evolved and expanded over the years, but Chubb Corporation really expanded into global growth in the 1980s after a manufacturer in New York said to the chairman that he had manufacturing plants in Germany and Asia and would like to use Chubb to insure them. That fateful conversation is at least in part why Chubb is now in 54 countries, offering a wide variety of both commercial and personal insurance products.

Chubbs homeowners programs

  • Extended Replacement Cost -- Chubb will pay to have your home repaired or rebuilt to its original standards, even if the cost is more than your policy limit. They'll also pay for necessary upgrades due to modern building codes.
  • Cash Settlement -- If you don't want to rebuild, Chubb will offer a cash settlement up to your policy limit.

Consider Chubb Insurance if you're wealthy

There are certainly a lot of competing insurers that are good for the upper class, but Chubb does have a lot of features that you might want to consider if you have wealth you want to protect.

They have insurance policies that really drill deep into the details that you might be concerned about, if you're, for example, often buying extremely expensive artwork or jewelry or breakables.

Contact Information

Corporate headquarters

Chubb Services Corporation

15 Mountainview Road

Warren, NJ 07059

(908) 903-7181

Types of special coverage

Lock replacement. This kicks in if your keys are lost or stolen.

Computer virus. Policy includes help to restore electronic data destroyed by a computer virus.

HomeScan. This protection finds leaks, missing insulation and faulty electronic connections.

Personal Wildlife Defense Services. Program provides monitoring, prevention and mitigation services about wildfires.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

New or renovated house. Discount for insuring a recently-constructed or renovated home.

Gated community patrol service. Discount if you live in a gated community with its own security force.

Masonry construction. Discount for insuring a home made of brick.

Claims-free. Discount if you haven't filed a claim in a certain amount of time.

Storm shutter. Discount for having storm shutters.

Suburban rating. Discount for living in the suburbs, which usually have better fire ratings.

In which states is Chubb home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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