Safeco Home Insurance

Ratings

Home

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

95%

AM Best Financial Strength Ratings

November 08, 2020

HOW WE WEIGH OUR SCORE

Price35%

Customer service25%

Claims20%

Website and app10%

Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Safeco originally decided to purchase from the company for these reasons:

30%

Offered best price

25%

Recommended by friend or family member

20%

I had other insurance with this company

12%

Reputation

Financial strength rating

Saw TV commercial

Saw online ad

Was the company my parents had

The company website and mobile apps are easy to use and helpful

Go to Safeco site now to get a quote

Customer Complaint Ratio

Homeowners

0.44

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best home insurance companies 2021: Safeco

How Safeco compares

Safeco earned a four out of five-star InsureScore in our annual Best Home Insurance Companies review. They earned three and a half and four-star scores traveled in all categories including claims, price, customer service and website & apps.

Ninety-five percent of customers surveyed said they planned to renew their policies with Safeco and 81% of customers said they would recommend Safeco to a friend.

Would you renew?

95% Yes

5% No

Ratings on Website & Apps

Fairly satisfied / Fulfills my needs OK

40%

Completely satisfied / Outstanding website & apps that give me what I need and more

32%

Average website and apps

18%

Unsatisfied / website and/or apps are not fulfilling my needs

Very unsatisfied / digital offering is severely lacking

How do you prefer to deal with insurer and policy?

Phone

47%

In person

25%

14%

Interactive website

10%

Mobile App

Types Of Coverages Offered

Dwelling
Personal property
Medical payments to others
Personal liability
Additional living expenses
Renters
Condo
Landlord
Home Warranty

Discounts Offered

Bundling
Security system
Sprinkler system
New Home
Advanced Quote
Umbrella bundle
Other discounts may be available, it varies by state

Additional coverages offered

Car Insurance
Motorcycle Insurance
Boat and Watercraft
Classic Car
Recreational Vehicle (RV)
ATV & Off-Road Vehicle
Golf Cart & Low-Speed Vehicle
RightTrack
Umbrella
Pet Health Insurance
Identity Recovery
Commercial Insurance

In which states is Safeco home insurance available?

About Safeco home Insurance

In 1923, insurance executive Hawthorne K. Dent had the vision to pioneer a whole new approach to insurance, so he started General Insurance Company of America in Seattle, Washington. People called the company, "The General."

In 1953, "The General" created a subsidiary called Selective Auto and Fire Insurance Company of America, or SAFECO. In 1997 Safeco acquired American States Financial Corporation doubling their agent force and increasing their presence east of the Rocky Mountains. In 2004, Safeco sold its life and investments division to focus on property and casualty insurance.

In September 2008, Safeco became part of Liberty Mutual Insurance.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"It provides insurance for my condo and auto."

-Age 18, California

"It's pretty good, the customer service is fast and clear. Prices are good for what you need."

-Age 22, Washington

"They have good prices but claims are usually denied."

-Age 27, Texas

"It is fairly good company that i recomend using"

-Age 32, California

"Give me more good companies like this!"

-Age 32, Maryland

"Great service and price."

-Age 35, Florida

"I really don't know"

-Age 38, South Carolina

"I have had a great experience with them and they are very reputable."

-Age 39, Wisconsin

"Easy to work with, good prices"

-Age 40, Colorado

"I have had no issues. They bundle with auto so it saves me money over a lot of other national brands."

-Age 41, Washington

"They are fine, just a fine company."

-Age 42, Oregon

"I love the company policy"

-Age 44, New York

"Recommended by my broker"

-Age 44, Massachusetts

"My husband knows more than I do about them but we like bundling with auto."

-Age 45, Washington

"Wow.I love this company."

-Age 45, Florida

"It offers good value"

-Age 46, California

"They've got a good website and app"

-Age 48, Texas

"Great agents"

-Age 50, Ohio

"I haven't ever had a claim so I can't speak to that"

-Age 50, Washington

"Good service"

-Age 51, Washington

"They are really good and helpful."

-Age 51, Florida

"Quick tesponse"

-Age 52, Pennsylvania

"I have all my trust and loyalty in them."

-Age 54, Minnesota

"Unsure now if I want to stay with them."

-Age 55, Texas

"Priced affordably, easy to contact, questions answered"

-Age 55, Idaho

"Reputable company offering exemplary customer service and affordable rates."

-Age 55, Missouri

"They have your back when you need them they are always there."

-Age 56, West Virginia

"Best price."

-Age 56, Georgia

"Good price, good customer service, easy to get your questions and concerns answered"

-Age 57, Kentucky

"It's a very Reputable company and pricing is fair"

-Age 57, Minnesota

"I dont know but the price was right"

-Age 59, California

"Lowest price I could get with the coverage I wanted"

-Age 59, Michigan

"Coverage and claims have been up to my expectations."

-Age 61, Montana

"Friendly and home town vibe"

-Age 63, Tennessee

"The process claims quickly and don't raise premiums"

-Age 64, Montana

"I haven't filed a claim with them so I cannot speak to that. But I like working with a friendly and informative agent who is willing to answer my questions. The coverage and price is fair."

-Age 66, Oregon

"No claims or problems so far"

-Age 66, Oregon

"Very easy to buy online."

-Age 67, Pennsylvania

"No problems!"

-Age 67, Texas

"Switching saved me tremendously. Located in the neighborhood. Bundle auto and home and save more money."

-Age 67, Texas

"Nothing could get me to change."

-Age 68, Texas

"Flawless in their coverage options and service."

-Age 68, Colorado

"Can be expensive"

-Age 68, Connecticut

"They are easy to work with for any concerns or problems"

-Age 68, Indiana

"Check the rates of several; companies"

-Age 68, Montana

"So far I haven't had to file a claim so it's hard to recommend based on that; the price is very competitive."

-Age 69, South Carolina

"Clear billing and coverage, good website."

-Age 69, Virginia

"They are middle of the road."

-Age 69, Washington

"I like my company and trust it."

-Age 69, Illinois

"Reputable brand"

-Age 69, Indiana

"Comparable prices, excellent customer service"

-Age 70, Texas

"Great customer service, easy claims and guidance, competitive prices"

-Age 70, Texas

"Good enough - average cost."

-Age 70, Montana

"good experience"

-Age 71, New York

"Good bundling options, easy to work with, solid reputation"

-Age 71, Washington

"Very good"

-Age 71, Missouri

"Good customer service"

-Age 73, Kentucky

"No one would ever ask me, I'm old."

-Age 74, Michigan

"I have had no problems and the price is right"

-Age 75, Georgia

"Outstanding company with very fair rates."

-Age 75, Michigan

"So far ok, no claims to talk pro or con about"

-Age 77, New York

"The initial application process is easy. They have great reps in this area. They answer questions and have explanations that are easy to understand."

-Age 78, Minnesota

"A good company and policy for a reasonable cost.."

-Age 79, Tennessee

"They stand behind customers and do not keep one waiting, they are on a problem right away"

-Age 80, South Dakota

"No experiences yet but no problems"

-Age 80, Washington

"We have been with this company for several years and have had very few premium raises, which we have been very happy about."

-Age 82, Oklahoma

"Fast claim service"

-Age 82, Kentucky

Safeco Home Insurance Ratings

Ratings

Reasons for Buying

Customer Complaint Ratio