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Emergency care: Know your rights
By Insure.com

When you're injured and in the emergency room, the last thing you want to do is fight for treatment. Fortunately, a federal law passed in 1986 to prohibit a practice commonly known as "patient dumping" gives you the right to emergency care regardless of your ability to pay. The federal law applies to hospitals that participate in Medicare — and that's most hospitals in the United States.

What you're entitled to

In a nutshell, the federal patient-dumping law entitles you to three things: screening, emergency care, and appropriate transfers. A hospital must provide "stabilizing care" for a patient with an emergency medical condition. The hospital must screen for the emergency and provide the care without inquiring about your ability to pay.

What is an "emergency medical condition"?

According to the Emergency Medical Treatment and Labor Act (EMTALA), a medical emergency involves acute symptoms of sufficient severity (including severe pain) that the absence of immediate medical attention could result in:

  • Placing the health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy.
  • Serious impairment to bodily functions.
  • Serious dysfunction of any bodily organ or part.

 With respect to a pregnant woman who is having contractions, an

 emergency medical condition exists when:

  • There is inadequate time to make a safe transfer to another hospital before delivery.
  • A transfer might pose a threat to the health or safety of the woman or the unborn child.

Source: Social Security Act §1867, Examination and Treatment for Emergency Medical Conditions and Women in Labor

Hospitals cannot transfer patients until their condition has been stabilized. There are a couple of exceptions: if a patient requests to be transferred and is fully informed of the consequences of being moved, or if a physician feels the medical benefits exceed the risk of the transfer.

For instance, if a hospital is not equipped to deal with a trauma case, the emergency room physician may transfer the patient to a hospital that has a trauma center. Patients themselves will sometimes want to go to another hospital, either because they prefer that hospital or because their doctor is there. If you ask to be transferred to another hospital before your condition is stable, you'll most likely have to sign a form to show you've given informed consent.

What you're not entitled to

If you're not having an emergency, and you don't have the ability to pay, the hospital emergency room does not have to treat you. The hospital will most likely direct you to your own doctor or to a community health clinic.

The patient-dumping law was passed to ensure people in distress get necessary medical attention. The question of payment; however, is between you and your insurance company. If you don't have health insurance, then you will still have to make payment arrangements with the hospital.

Once your condition has stabilized, the hospital also has the option of moving you to another facility.

According to the U.S. Department of Health and Human Services, the patient-dumping law also applies to HMOs that illegally demand pre-authorization for emergency room visits. Emergency room care cannot be delayed while a hospital tries to obtain pre-authorization.

The consumer watchdog group, Public Citizen, claims despite the law some hospitals kept refusing to provide basic treatment for patients unable to pay for it. "It’s distressing that this law has been in place, and hospitals are still flouting it," said Dr. Sidney Wolfe, director of Public Citizen’s Health Research Group. "The government needs to do more to force hospitals to comply. People shouldn’t be denied desperately needed emergency medical care when they go to a hospital."

Public Citizen released a report, which claims more than 500 hospitals were cited for illegally sending patients with emergency conditions to other hospitals in the late 1990s.

Rick Wade, a spokesman for the American Hospital Association, denies Public Citizen’s claim that patient dumping is a serious problem.

"We have a million visits to the [emergency room] every year,'' Wade said. "We have 5,000 hospitals in this country. The numbers [Public Citizen] is reporting are not significant and do not reveal any sort of trend. There has never been any evidence that patient dumping is rampant.”

State by state

Emergency room care cannot be delayed while a hospital tries to obtain insurance pre-authorization.

Individual state regulations also have a bearing on the way you're treated in an emergency room, and upon your health insurer's decision to pay for that treatment. The federal law allows you basic rights, and your state laws might provide you with some additional ones.

If you feel you have been treated unfairly, either by the hospital or by your insurance company, try calling your state's department of health. If you feel your insurance company is unjustly denying payment, try your state's insurance department.

Some states also require insurance companies to pay for emergency room care if a "prudent layperson, acting reasonably," would have considered the situation a medical emergency. Thirty-eight states and Washington, D.C., enforce a prudent layperson standard.

States with a prudent layperson standard

Arkansas

California

Colorado

Connecticut

Delaware

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Michigan

Minnesota

Missouri

Nebraska

Nevada

New Mexico

New York

North Carolina

North Dakota

Ohio

Oregon

Pennsylvania

Rhode Island

South Carolina

South Dakota

Texas

Vermont

Virginia

Washington

Washington, D.C.

West Virginia

Wisconsin



Source: Families USA

Last Updated Feb. 13, 2003
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