Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
66
% Who Plan to Renew
90
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:
34%
Offered best price
19%
I had other insurance with this company
19%
Recommended by friend or family member
13%
Reputation
6%
Financial strength rating
4%
Saw online ad
2%
Saw TV commercial
2%
The company website and mobile apps are easy to use and helpful
1%
Was the company my parents had

How likely to recommend?

I would probably recommend this company
I would definitely recommend this company
Neutral
I would probably not recommend this company
I would not recommend this company

Would you renew?

90% Yes
10% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
32%
Fairly satisfied / Fulfills my needs OK
31%
Average website and apps
26%
Very unsatisfied / digital offering is severely lacking
5%
Unsatisfied / website and/or apps are not fulfilling my needs
4%

How do you prefer to deal with insurer and policy?

Phone
47%
Interactive website
20%
In person
19%
Email
11%
Mobile App
3%
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Customer Complaint Ratio

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Homeowners
0.35
0 1 3 10+ Good Poor Very Poor
0 to 1.00
1.01 to 3.00
3.01 and above

About Travelers

Types of homeowners insurance offered

  • Homeowners
  • Renters
  • Condo

Additional policies include

  • Auto
  • Boat and yacht insurance
  • Valuable items coverage
  • Wedding insurance
  • Flood insurance
  • Identity fraud protection

Best Home Insurance Companies 2020: How Travelers Home Insurance Stacks Up

Travelers placed 10th in this year’s Best Home Insurance Companies survey, with an overall admirable score of 83.97. Travelers’ highest ranking was the 4th place it received for claims servicing. In the other individual rating categories, Travelers ranked 12th for value of price, 13th for ease of use of website and apps and 14th for customer service price. A majority of surveyed policyholders, 80% said they would recommend the company and 89% plan to renew.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers' financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Travelers (NAIC# 27998) had a complaint ratio of 0.40 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Originally for train travelers

Travelers Insurance was founded in 1864, during the last days of the Civil War. Many Americans were traveling by train out west into territories occupied by native people defending their lands. Enter Travelers Insurance, a company founded in Hartford, Connecticut. Travelers sold travel insurance to railroad travelers. Meanwhile, in 1864, train travel was even riskier than Travelers or their customers knew. The first train robbery in American history was just two years away.

Travelers eventually branched out into additional coverage. In fact, it offered the country's first automobile policy. It was also the first to cover commercial airline travel and the first to cover space travel. Today, it's a very successful company, offering insurance in every state as well as a number of countries, including China, Singapore and Brazil.

Consider Travelers if you want that personal touch

Travelers has a network of 13,000 independent agents, and those independent agents are going to work hard to keep their customers. And since they work with multiple insurers, if you want to be insured with another company, your agent will certainly oblige. But Travelers is arguably a good pick for anyone, with a wide range of coverage, from homeowners and car insurance to more obscure but still-important insurance, such as wedding insurance, identity fraud protection and different kinds of business insurance.

Contact information

Corporate headquarters

Travelers Insurance Company
Attn: Consumer Affairs
One Tower Square, 5MS
Hartford, CT 06183
Telephone: (800) 328-2189

Types of special coverage

Water backup and sump pump discharge or overflow. Coverage for water backup and sump pump overflow damage.

Identity theft. Provides money to help you restore your credit.

Green home. Coverage helps you repair, replace or rebuild with green materials after a covered loss.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

New homebuyer. Discount if you recently bought your home.

Claim-free. Discount if you don't file any claims for a certain amount of time.

Protective device. Discount if your home is protected with anti-burglary systems.

Green home. Discount if your home is certified as a green home.

In which states is Travelers home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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