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Travelers Home Insurance Reviews And Ratings

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Travelers Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 66%
Who Plan to Renew 90%
AM Best Financial Strength Ratings A++

About Travelers Home Insurance

In 1864, businessman James G. Batterson met a local banker, James E. Bolter, in the post office. Bolter had heard that Batterson and several fellow townsmen were organizing a company to introduce accident insurance to the United States. Bolter asked Batterson how much he would charge to insure him for his four-block walk home. “Two cents,” Batterson said.

Today, that two-cent “premium” is a souvenir treasured by Travelers. Batterson served as president of Travelers from our founding on April 1, 1864, until his death in 1901.

After recognizing the need for a local insurance company to deal with the increasing threat of fire, Alexander Wilkin, secretary of the Minnesota Territory, along with 16 other St. Paul businessmen established the St. Paul Fire and Marine Insurance Company. In 1968, St. Paul Fire and Marine Insurance Company formed The St. Paul Companies, Inc.

In 2004, The St. Paul and Travelers merged to form one of the largest property-casualty insurers and financial services firms in the U.S. and was renamed The St. Paul Travelers Companies, Inc.

In February 2007, the company was renamed The Travelers Companies, Inc.

A few important “firsts” for Travelers:

  • 1897: Issued an automobile insurance policy.
  • 1889: Offered liability insurance to employers, known today as workers compensation.
  • 1919: The Travelers Tower was built in Hartford, Connecticut, and stood as the tallest building in New England at the time. The Tower celebrated its 100th anniversary in 2019
  • 2006: Travelers offered a discount nationally to drivers of hybrid vehicles.
  • 2018: Travelers partnered with Amazon to launch a digital storefront.

Types Of Coverages Offered by Travelers Home Insurance

  • Dwelling
  • Liability
  • Medical payments to others
  • Additional living expenses
  • Home Insurance
  • Renters Insurance
  • Condo Insurance
  • Landlord Insurance

Discounts Offered by Travelers Home Insurance

  • Multi-Policy Discount
  • Home Buyer Discount
  • Loss-Free Discount
  • Protective Device Discount
  • Green Home Discount
  • More discounts may be available, it varies by state

Additional Coverages Offered by Travelers Home Insurance

  • Car
  • Boat and Yacht
  • Umbrella
  • Jewelry and valuable items coverage
  • Wedding and events
  • Travel
  • Pet
  • Affinity Car & Home Program
  • Business insurance – Lots of different coverages offered

Travelers: Best Home Insurance Company For Price

Travelers earned the title of Best Home Insurance Company for Price in our annual review of the Best Home Insurance Companies. They not only had the lowest rates for coverage among those surveyed, but they also had a low level of complaints filed with state regulators. Travelers earned a four-star InsureScore in the areas of claims and customer service. 

Ninety percent of customers responded that they planned to renew with Travelers and 66% said they would recommend Travelers home insurance to friends. 

Customers appreciate Travelers’ reasonable prices, smooth claims handling and overall customer service.

How likely customers would recommend this company?

29% I would definitely recommend this company
37% I would probably recommend this company
24% Neutral
8% I would probably not recommend this company
2% I would not recommend this company

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:
  • 34% Offered best price
  • 19% I had other insurance with this company
  • 19% Recommended by friend or family member
  • 13% Reputation
  • 6% Financial strength rating
  • 4% Saw online ad
  • 2% Saw TV commercial
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% Was the company my parents had

Would you renew?

  • 90% Yes
  • 10% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 32%
  • Fairly satisfied / Fulfills my needs OK 31%
  • Average website and apps 26%
  • Very unsatisfied / digital offering is severely lacking 5%
  • Unsatisfied / website and/or apps are not fulfilling my needs 4%

How do you prefer to deal with insurer and policy?

  • In person 19%
  • Phone 47%
  • Email 11%
  • Interactive website 20%
  • Mobile App 3%

Customer Complaint Ratio

info

The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Travelers’s customer complaint ratio for Homeowners insurance is 0.35

In which states is Travelers available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

144 Reviews. 4 Stars out of 5
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