Travelers home insurance ratings

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Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
66%
% Who Plan to Renew
90%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A++

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Travelers: Best home insurance company for price

Travelers earned the title of Best Home Insurance Company for Price in our annual review of the Best Home Insurance Companies. They not only had the lowest rates for coverage among those surveyed, but they also had a low level of complaints filed with state regulators. Travelers earned a four-star InsureScore in the areas of claims and customer service. 

Ninety percent of customers responded that they planned to renew with Travelers and 66% said they would recommend Travelers home insurance to friends. 

Customers appreciate Travelers’ reasonable prices, smooth claims handling and overall customer service.

Types of coverage offered by Travelers home insurance

  • Dwelling
  • Liability
  • Medical payments to others
  • Additional living expenses
  • Home Insurance
  • Renters Insurance
  • Condo Insurance
  • Landlord Insurance

Discounts offered by Travelers home insurance

    • Multi-Policy Discount
    • Home Buyer Discount
    • Loss-Free Discount
    • Protective Device Discount
    • Green Home Discount
    • More discounts may be available, it varies by state

Additional coverage offered by Travelers home insurance

  • Car
  • Boat and Yacht
  • Umbrella
  • Jewelry and valuable items coverage
  • Wedding and events
  • Travel
  • Pet
  • Affinity Car & Home Program
  • Business insurance - Lots of different coverages offered

In which states Travelers is available?

States in which Travelers is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:
  • 34% Offered best price
  • 19% I had other insurance with this company
  • 19% Recommended by friend or family member
  • 13% Reputation
  • 6% Financial strength rating
  • 4% Saw online ad
  • 2% Saw TV commercial
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% Was the company my parents had

Customer Complaint Ratio

info icon
( Travelers’s customer complaint ratio for Homeowners insurance is 0.35 )
0.35
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about Travelers homeowners insurance

How likely to recommend?

  • 37%I would probably recommend this company
  • 29%I would definitely recommend this company
  • 24%Neutral
  • 8%I would probably not recommend this company
  • 2%I would not recommend this company

Would you renew?

90% Yes
10% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 32%
  • Fairly satisfied / Fulfills my needs OK 31%
  • Average website and apps 26%
  • Very unsatisfied / digital offering is severely lacking 5%
  • Unsatisfied / website and/or apps are not fulfilling my needs 4%

How do you prefer to deal with insurer and policy?

  • Phone 47%
  • Interactive website 20%
  • In person 19%
  • Email 11%
  • Mobile App 3%

About Travelers home Insurance

In 1864, businessman James G. Batterson met a local banker, James E. Bolter, in the post office. Bolter had heard that Batterson and several fellow townsmen were organizing a company to introduce accident insurance to the United States. Bolter asked Batterson how much he would charge to insure him for his four-block walk home. "Two cents," Batterson said.

Today, that two-cent "premium" is a souvenir treasured by Travelers. Batterson served as president of Travelers from our founding on April 1, 1864, until his death in 1901.

After recognizing the need for a local insurance company to deal with the increasing threat of fire, Alexander Wilkin, secretary of the Minnesota Territory, along with 16 other St. Paul businessmen established the St. Paul Fire and Marine Insurance Company. In 1968, St. Paul Fire and Marine Insurance Company formed The St. Paul Companies, Inc.

In 2004, The St. Paul and Travelers merged to form one of the largest property-casualty insurers and financial services firms in the U.S. and was renamed The St. Paul Travelers Companies, Inc.

In February 2007, the company was renamed The Travelers Companies, Inc.

A few important "firsts" for Travelers:

  • 1897: Issued an automobile insurance policy.
  • 1889: Offered liability insurance to employers, known today as workers compensation.
  • 1919: The Travelers Tower was built in Hartford, Connecticut, and stood as the tallest building in New England at the time. The Tower celebrated its 100th anniversary in 2019
  • 2006: Travelers offered a discount nationally to drivers of hybrid vehicles.
  • 2018: Travelers partnered with Amazon to launch a digital storefront.
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