Leslie Kasperowicz is an insurance expert and the executive editor of Insurance.com. Before joining QuinStreet, she was managing editor at Quote.com has a decade of experience writing about insurance. She also spent four years in customer service with Farmers Insurance.
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Travelers ranked fairly well in most categories on our survey and has a low complaint ratio with the National Association of Insurance Commissioners, helping it land at No. 7 on the 2025 Best Home Insurance Companies list.
Travelers’ customers were likely to recommend it to friends and family. In fact, 84.1% of Travelers customers would recommend it, and 90.9% said they plan to renew. The company received 3.8 stars in our ranking.
Travelers’ home insurance rates are much higher than the national average and higher than other companies in our ranking by a wide margin. Rates vary by location, however, and overall it’s a solid choice for home insurance, with an excellent A++ financial rating from AM Best.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Below is our review of Travelers. It’s based on third-party metrics, including two J.D. Power studies (Home Insurance Study and Property Claims Satisfaction Study) and an in-depth survey of insurance customers. Find the full methodology here.
Travelers rates are much higher than other companies and well above the national average of $2,604 a year. Rates vary widely by location, but on a national level, Travelers is expensive.
Our survey found that 81.4% of Travelers customers rate it highly for customer satisfaction, lower than many competitors. Amica led this category. Travelers also scored below the average of 640 for overall satisfaction with J.D. Power’s Home Insurance Study.
Travelers scored on the low end for ease of service, with 83.7% of current customers in the survey saying they are satisfied or highly satisfied with the ease of getting the service they need from their insurance company. Nationwide had the highest score in this category at 93.1%.
Our survey found that 79.1% of respondents are happy with the policy offerings from Travelers. That was the lowest score among ranked companies. Nationwide topped the category at 96.4%.
According to our survey, most customers would. 84.1% of respondents said they’d recommend Travelers to others. Most companies did well here, and Travelers’ score is high despite low rankings in some key areas. Erie topped this category.
When asked in the survey, 88.6% of Travelers’ customers who responded said they trust their insurance company. Trust is a tough category for insurance companies; only two carriers performed better than Travelers. Safeco led this category.
In the survey, 90.9% of Travelers’ customers said they plan to renew their home insurance with the company. Most companies scored well in this category, but again, Safeco topped it at 100%.
Based on our survey results, Travelers rated on the low side for claims handling, with a score of 75%. Erie had the top score at 100%. J.D Power gives Travelers a rating of 845 out of 1,000 for claims satisfaction, ranking it below the industry average of 869. As shown in the table, J.D. Power’s rankings didn’t always line up with ours.
In our survey, 77.8% of Travelers customers reported satisfaction with the digital experience. The Travelers app has a 4.7-star rating in the Apple store and a 3.2-star rating in the Google Play store, an indication that one platform may be better than the other for using this app.
Travelers offers a 12% auto and home bundling discount. In the survey, 78.1% of customers said they were satisfied with Travelers’ for home and auto bundling. Amica led this category.
Travelers offers a range of discounts besides auto and home bundling, and 61.9% of customers were happy with the available discounts. It should be noted that no ranked company did particularly well in this category; Amica was the only carrier to break 80%.
Travelers is made up of two companies; one was founded in Saint Paul, Minnesota as St. Paul Fire & Marine Insurance Co in 1853. In 1863 The Travelers Insurance Company was founded in Hartford, Connecticut, and the two companies merged in 2004. The company officially took the Travelers name in 2007.
Today, it is a Fortune 500 company, and is the second-largest writer of commercial property casualty insurance in the country. It’s currently headquartered in New York City, with its largest office in Hartford. The company has more than 30,000 employees and operations in Europe, Asia, and South America.
Sources:
Travelers. “Homeowners insurance.” Accessed January 2025.
Travelers. “Home insurance discounts & savings.” Accessed January 2025.
J.D. Power. “2024 U.S. Home Insurance Study.” Accessed January 2025
J.D. Power. “2024 U.S. Property Claims Satisfaction Study.” Accessed January 2025.
Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (1,011 people with home insurance). The survey was conducted by online market research company Slice MR.
Respondents were asked to name their home insurer and then grade it in the following categories:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For home insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.