Travelers Home Insurance Ratings

Best Home Insurance Companies 2020: How Travelers Home Insurance Stacks Up

Travelers placed 10th in this year’s Best Home Insurance Companies survey, with an overall admirable score of 83.97. Travelers’ highest ranking was the 4th place it received for claims servicing. In the other individual rating categories, Travelers ranked 12th for value of price, 13th for ease of use of website and apps and 14th for customer service price. A majority of surveyed policyholders, 80% said they would recommend the company and 89% plan to renew.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers' financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Travelers (NAIC# 27998) had a complaint ratio of 0.40 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Originally for train travelers

Travelers Insurance was founded in 1864, during the last days of the Civil War. Many Americans were traveling by train out west into territories occupied by native people defending their lands. Enter Travelers Insurance, a company founded in Hartford, Connecticut. Travelers sold travel insurance to railroad travelers. Meanwhile, in 1864, train travel was even riskier than Travelers or their customers knew. The first train robbery in American history was just two years away.

Travelers eventually branched out into additional coverage. In fact, it offered the country's first automobile policy. It was also the first to cover commercial airline travel and the first to cover space travel. Today, it's a very successful company, offering insurance in every state as well as a number of countries, including China, Singapore and Brazil.

Consider Travelers if you want that personal touch

Travelers has a network of 13,000 independent agents, and those independent agents are going to work hard to keep their customers. And since they work with multiple insurers, if you want to be insured with another company, your agent will certainly oblige. But Travelers is arguably a good pick for anyone, with a wide range of coverage, from homeowners and car insurance to more obscure but still-important insurance, such as wedding insurance, identity fraud protection and different kinds of business insurance.

Contact information

Corporate headquarters

Travelers Insurance Company
Attn: Consumer Affairs
One Tower Square, 5MS
Hartford, CT 06183
Telephone: (800) 328-2189