Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
66%
% Who Plan to Renew
90%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:
34%
Offered best price
19%
I had other insurance with this company
19%
Recommended by friend or family member
13%
Reputation
6%
Financial strength rating
4%
Saw online ad
2%
Saw TV commercial
2%
The company website and mobile apps are easy to use and helpful
1%
Was the company my parents had
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Customer Complaint Ratio

info icon
Homeowners
0.35
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Travelers: Best home insurance company for price

Travelers earned the title of Best Home Insurance Company for Price in our annual review of the Best Home Insurance Companies. They not only had the lowest rates for coverage among those surveyed, but they also had a low level of complaints filed with state regulators. Travelers earned a four-star InsureScore in the areas of claims and customer service. 

Ninety percent of customers responded that they planned to renew with Travelers and 66% said they would recommend Travelers home insurance to friends. 

Customers appreciate Travelers’ reasonable prices, smooth claims handling and overall customer service.

How likely to recommend?

37%
I would probably recommend this company
29%
I would definitely recommend this company
24%
Neutral
8%
I would probably not recommend this company
2%
I would not recommend this company

Would you renew?

90% Yes
10% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
32%
Fairly satisfied / Fulfills my needs OK
31%
Average website and apps
26%
Very unsatisfied / digital offering is severely lacking
5%
Unsatisfied / website and/or apps are not fulfilling my needs
4%

How do you prefer to deal with insurer and policy?

Phone
47%
Interactive website
20%
In person
19%
Email
11%
Mobile App
3%

Types Of Coverages Offered

  • Dwelling
  • Liability
  • Medical payments to others
  • Additional living expenses
  • Home Insurance
  • Renters Insurance
  • Condo Insurance
  • Landlord Insurance

Discounts Offered

    • Multi-Policy Discount
    • Home Buyer Discount
    • Loss-Free Discount
    • Protective Device Discount
    • Green Home Discount
    • More discounts may be available, it varies by state

Additional coverages offered

  • Car
  • Boat and Yacht
  • Umbrella
  • Jewelry and valuable items coverage
  • Wedding and events
  • Travel
  • Pet
  • Affinity Car & Home Program
  • Business insurance - Lots of different coverages offered

In which states is Travelers home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About Travelers home Insurance

In 1864, businessman James G. Batterson met a local banker, James E. Bolter, in the post office. Bolter had heard that Batterson and several fellow townsmen were organizing a company to introduce accident insurance to the United States. Bolter asked Batterson how much he would charge to insure him for his four-block walk home. "Two cents," Batterson said.

Today, that two-cent "premium" is a souvenir treasured by Travelers. Batterson served as president of Travelers from our founding on April 1, 1864, until his death in 1901.

After recognizing the need for a local insurance company to deal with the increasing threat of fire, Alexander Wilkin, secretary of the Minnesota Territory, along with 16 other St. Paul businessmen established the St. Paul Fire and Marine Insurance Company. In 1968, St. Paul Fire and Marine Insurance Company formed The St. Paul Companies, Inc.

In 2004, The St. Paul and Travelers merged to form one of the largest property-casualty insurers and financial services firms in the U.S. and was renamed The St. Paul Travelers Companies, Inc.

In February 2007, the company was renamed The Travelers Companies, Inc.

A few important "firsts" for Travelers:

  • 1897: Issued an automobile insurance policy.
  • 1889: Offered liability insurance to employers, known today as workers compensation.
  • 1919: The Travelers Tower was built in Hartford, Connecticut, and stood as the tallest building in New England at the time. The Tower celebrated its 100th anniversary in 2019
  • 2006: Travelers offered a discount nationally to drivers of hybrid vehicles.
  • 2018: Travelers partnered with Amazon to launch a digital storefront.

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