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Travelers Home Insurance Ratings

   Effective Date: July 22, 2016
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Customer Satisfaction Ratings

(112 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    July 22, 2016

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Reason for buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
28%The insurer offered the best price.
22%The insurer was recommended by a friend.
13%The insurer's reputation.
12%Financial stability.
11%Had other insurance with this company.
8%Other reason.
4%Was the company their parents had.
2%Saw a commercial.
2%Ease of use.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 50%
  • 27%
  • 20%
  • 1%
  • 2%

Would you renew?
  • yes
  • no
  • 88%
  • 13%

About Travelers

Best Insurance Companies survey 2017

In this year's survey, Travelers Insurance received an overall score of 83, which also happens to be the percentage of people who say they would recommend the insurer to others (meanwhile, 88 percent of members say they plan to renew). Travelers' individual scores were also something to write home about. Customers gave them a 3.75 for the value of price, which isn't bad, but especially good are the marks for customer service (4) and claims processing (4.5).

Originally for train travelers

Travelers Insurance was founded in 1864, during the last days of the Civil War. Many Americans were traveling by train out west into territories occupied by native people defending their lands. Enter Travelers Insurance, a company founded in Hartford, Connecticut. Travelers sold travel insurance to railroad travelers. Meanwhile, in 1864, train travel was even riskier than Travelers or their customers knew. The first train robbery in American history was just two years away.

Travelers eventually branched out into additional coverage. In fact, it offered the country's first automobile policy. It was also the first to cover commercial airline travel and the first to cover space travel. Today, it's a very successful company, offering insurance in every state as well as a number of countries, including China, Singapore and Brazil.

Types of homeowners insurance offered

  • Homeowners
  • Renters
  • Condo


Additional policies offered

  • Auto
  • Boat and yacht insurance
  • Valuable items coverage
  • Wedding insurance
  • Flood insurance
  • Identity fraud protection

    Consider Travelers if you want that personal touch

    Travelers has a network of 13,000 independent agents, and those independent agents are going to work hard to keep their customers. And since they work with multiple insurers, if you want to be insured with another company, your agent will certainly oblige. But Travelers is arguably a good pick for anyone, with a wide range of coverage, from homeowners and car insurance to more obscure but still-important insurance, such as wedding insurance, identity fraud protection and different kinds of business insurance.

    Contact Information

    Corporate headquarters

    Travelers Insurance Company
    Attn: Consumer Affairs
    One Tower Square, 5MS
    Hartford, CT 06183
    Telephone: (800) 328-2189

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