Travelers Home Insurance

Ratings

Home

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

90%

AM Best Financial Strength Ratings

November 08, 2020

A++

HOW WE WEIGH OUR SCORE

Price35%

Customer service25%

Claims20%

Website and app10%

Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:

34%

Offered best price

19%

I had other insurance with this company

19%

Recommended by friend or family member

13%

Reputation

Financial strength rating

Saw online ad

Saw TV commercial

The company website and mobile apps are easy to use and helpful

Was the company my parents had

Go to Travelers site now to get a quote

Customer Complaint Ratio

Homeowners

0.35

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Travelers: Best home insurance company for price

Travelers earned the title of Best Home Insurance Company for Price in our annual review of the Best Home Insurance Companies. They not only had the lowest rates for coverage among those surveyed, but they also had a low level of complaints filed with state regulators. Travelers earned a four-star InsureScore in the areas of claims and customer service.

Ninety percent of customers responded that they planned to renew with Travelers and 66% said they would recommend Travelers home insurance to friends.

Customers appreciate Travelers’ reasonable prices, smooth claims handling and overall customer service.

Would you renew?

90% Yes

10% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more

32%

Fairly satisfied / Fulfills my needs OK

31%

Average website and apps

26%

Very unsatisfied / digital offering is severely lacking

Unsatisfied / website and/or apps are not fulfilling my needs

How do you prefer to deal with insurer and policy?

Phone

47%

Interactive website

20%

In person

19%

11%

Mobile App

Types Of Coverages Offered

Dwelling
Liability
Medical payments to others
Additional living expenses
Home Insurance
Renters Insurance
Condo Insurance
Landlord Insurance

Discounts Offered

Multi-Policy Discount
Home Buyer Discount
Loss-Free Discount
Protective Device Discount
Green Home Discount
More discounts may be available, it varies by state

Additional coverages offered

Car
Boat and Yacht
Umbrella
Jewelry and valuable items coverage
Wedding and events
Travel
Pet
Affinity Car & Home Program
Business insurance - Lots of different coverages offered

In which states is Travelers home insurance available?

About Travelers home Insurance

In 1864, businessman James G. Batterson met a local banker, James E. Bolter, in the post office. Bolter had heard that Batterson and several fellow townsmen were organizing a company to introduce accident insurance to the United States. Bolter asked Batterson how much he would charge to insure him for his four-block walk home. "Two cents," Batterson said.

Today, that two-cent "premium" is a souvenir treasured by Travelers. Batterson served as president of Travelers from our founding on April 1, 1864, until his death in 1901.

After recognizing the need for a local insurance company to deal with the increasing threat of fire, Alexander Wilkin, secretary of the Minnesota Territory, along with 16 other St. Paul businessmen established the St. Paul Fire and Marine Insurance Company. In 1968, St. Paul Fire and Marine Insurance Company formed The St. Paul Companies, Inc.

In 2004, The St. Paul and Travelers merged to form one of the largest property-casualty insurers and financial services firms in the U.S. and was renamed The St. Paul Travelers Companies, Inc.

In February 2007, the company was renamed The Travelers Companies, Inc.

A few important "firsts" for Travelers:

1897: Issued an automobile insurance policy.
1889: Offered liability insurance to employers, known today as workers compensation.
1919: The Travelers Tower was built in Hartford, Connecticut, and stood as the tallest building in New England at the time. The Tower celebrated its 100th anniversary in 2019
2006: Travelers offered a discount nationally to drivers of hybrid vehicles.
2018: Travelers partnered with Amazon to launch a digital storefront.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"There are alot of options to choose from."

-Age 28, New York

"My renter's insurance is incredible cheap."

-Age 29, Washington

"My insurance company has excellent brokers, great customer service, and an excellent claims experience."

-Age 31, Illinois

"Good experiences, quick claims processing"

-Age 33, Minnesota

"This is a reliable company that has good pricing"

-Age 33, New Jersey

"It has very good coverage with storm damage"

-Age 34, Ohio

"I would tell them that I'm fairly new to the company but have not had Any issues so far."

-Age 37, Georgia

"Insurance is best policy for company"

-Age 38, Virginia

"I really don't have any, as I've never (knock on wood) had to file, but bundling is convenient."

-Age 38, Colorado

"Go for the lowest options because not many to choose from and the rest is ridiculous"

-Age 39, South Carolina

"I don't like my price"

-Age 40, New Jersey

"Really good company."

-Age 40, California

"I have never had a claim so I'm not the person to ask"

-Age 41, Ohio

"They have excellent customers service and pretty decent rates."

-Age 41, Ohio

"Check out prices of other companies"

-Age 43, New York

"easy to deal with. quick to investigate and settle claims"

-Age 44, Pennsylvania

"They give you good coverage for a fair price."

-Age 45, Florida

"They have great customer service and support"

-Age 48, Texas

"I would tell them to shop around for the cheapest price for what they need coverage for."

-Age 49, Tennessee

"Straightforward company and options to pick from."

-Age 49, Virginia

"They are trying to force us to replace our roof"

-Age 50, Florida

"I need to pay more affordable insurance"

-Age 50, Ohio

"Good and easy service at a great rate and good website"

-Age 52, Utah

"I would tell them to shop around as I do my friends."

-Age 52, Virginia

"The customer service is excellent"

-Age 53, DC

"They gave me a reasonable price on a rental property I own. They allowed a wood stove and no pet restrictions on my policy with tenants."

-Age 53, Maine

"I have had no issues to this point, reasonable price , good customer service."

-Age 53, Alabama

"Excellent service."

-Age 55, Massachusetts

"Nothing bad to say."

-Age 55, Massachusetts

"I can bundle my home and auto insurance with this company. The have outstanding customer service."

-Age 55, Texas

"Thumbs up for all the choices to pick from."

-Age 56, New York

"Very good price, responsive"

-Age 56, New York

"I have never had any problems with them."

-Age 59, Florida

"have had no issues. Good communication"

-Age 59, Pennsylvania

"Travelers insurance company is a very reputable insurance company.i would highly recommend them."

-Age 60, Ohio

"They are friendly"

-Age 61, South Carolina

"I got the best price by them."

-Age 61, Virginia

"Great customer service, kind people."

-Age 61, Wyoming

"They have great premiums and good services"

-Age 61, Alabama

"They are just alright."

-Age 63, Texas

"Great coverage and great service"

-Age 64, Georgia

"I tell others that Travelers is an outstanding insurance company. I have never had a claim experience that was negative from this provider. They really are there for you when you need them to be. Customer Service is outstanding and the rates are extremely competitive for the coverage you receive."

-Age 65, Georgia

"Travelers has been a great insurance company for our needs. We like the fact that they don't waste money on annoying television advertising."

-Age 65, New York

"They proactively make sure my coverage would be replacement value"

-Age 66, New York

"I don't have experience other than making payments, because I have never filed a claim, but I believe their rates are good."

-Age 66, Pennsylvania

"They have good customer service"

-Age 66, Arizona

"If looking for a new insurance, give them a chance."

-Age 67, New York

"Based on my experience for a brief period of time, it appears to be okay."

-Age 67, Washington

"Great customer service"

-Age 68, New York

"Am satisfied with price. Have not had to file a claim with them but feel confident it will be an easy process."

-Age 68, North Carolina

"Don't use them"

-Age 68, Pennsylvania

"Easier than you think"

-Age 68, Texas

"Rate seems reasonable for coverage level, website is customer friendly, customer service via phone is positive and company has good reputation."

-Age 69, New York

"Bundling it with my car insurance allowed me to get a lower price... and like their website...easy to navigate and check info"

-Age 70, New York

"Not familiar enough I am a new customer"

-Age 70, California

"I would tell them that this is a reputable company with great customer service."

-Age 71, Ohio

"Good company to be with."

-Age 71, Pennsylvania

"They give you great coverage for an affordable price. They have excellent customer service and are willing to answer questions whenever you need to ask them."

-Age 71, Virginia

"They offered me the best quote and worked with me and my situation."

-Age 71, Colorado

"Setting up the policy was simple, and the representative did the work, was respectful, and was knowledgeable."

-Age 72, Ohio

"Good except for price increase"

-Age 72, Washington

"They do renew my coverage each year."

-Age 72, Washington

"Excellent claims service and good prices"

-Age 73, Virginia

"They helped me extremely well after damage to my property after a recent hurricane. I was amazed how quickly an agent was sent to my home to assess my problems. Before the week was out, I had been reimbursed for the cost of restoring my property."

-Age 73, Connecticut

"Very pricey for the coverage you get."

-Age 74, Oklahoma

"Rates go up every year"

-Age 74, South Carolina

"I've never had a problem with them."

-Age 74, California

"Check them out if shopping for home insurance as they are good if you get good rates."

-Age 75, Illinois

"We submitted a claim and it was acccepted and paid very quickly with little effort on our part."

-Age 76, Massachusetts

"I bundled it with my auto insurance and i thought the premium was very fair."

-Age 76, New Jersey

"This insurance company is well known and offered the best price."

-Age 78, New York

"Never had to work w/them."

-Age 78, Utah

"I was very pleased with Travelers as they were very prompt in helping us when we were hit by a storm which took out our power and did other damage. They paid promptly."

-Age 81, Iowa

"Don't have much to tell, no claims yet"

-Age 83, Utah

"It is a good company to have."

-Age 85, Connecticut