Travelers home insurance review and ratings 2024

Travelers is the No. 9 home insurance company in Insure.com’s 2024 Best Insurance Companies list, with a 3.7-star rating out of 5. Current customers recommend it, but high rates affected the company’s overall score.

Reviewed by: Leslie Kasperowiczquality verified
Leslie Kasperowicz
Leslie Kasperowicz

Leslie Kasperowicz is an insurance educator and content creation professional with nearly two decades of experience first directly in the insurance industry at Farmers Insurance and then as a writer, researcher, and educator for insurance shoppers writing for sites like ExpertInsuranceReviews.com and InsuranceHotline.com and managing content, now at Insurance.com.

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Our take

Travelers ranked fairly well in most categories on our survey and has a low complaint ratio with the National Association of Insurance Commissioners, helping to land it on the Best home Insurance Companies list at No. 9.

Travelers’ customers were likely to recommend it to friends and family. In fact, 87% of Travelers customers would recommend it, and 90% said they plan to renew. The company received 3.7 (actually, 3.73) stars in our ranking.

Travelers’ home insurance rates are much higher than the national average and higher than other companies in our ranking by a wide margin. Overall, however, it’s a solid choice for home insurance, with an excellent A++ financial rating from AM Best.

Travelers
Travelers Ratings
Overall Rating: 3.7
Average Premium: 1.0
NAIC: 0.54
Customer Satisfaction: 4.0
AM Best Rating: A++

Pros and Cons

Pros:
  • Highly recommended by current customers
  • Offers multiple types of additional coverages for your home
  • Low complaint ratio with the NAIC
Cons:
  • Bundling discount is on the lower side at 11%
  • Rates are much higher than average

Below is Insure.com’s review of the company. It’s based on third-party metrics, including two J.D. Power studies (Home Insurance Study and Property Claims Satisfaction Study) and an in-depth survey of insurance customers. Find the full methodology here.

How much Travelers costs

Travelers rates are much higher than other companies and well above the national average of $2,604 a year. Rates vary widely by location, but on a national level, Travelers is expensive.

CompanyAverage annual rate
Amica$2,000
Allstate$2,098
Auto-Owners$2,160
State Farm$2,169
Erie$2,183
American Family$2,504
Nationwide$2,746
Progressive$3,193
Farmers$3,194
Travelers$3,701

How Travelers scores for customer satisfaction

Our survey found that 73% of Travelers customers rate it highly for customer satisfaction, lower than many competitors. Erie led this category. Travelers also scored below the average of 819 for overall satisfaction with J.D. Power’s Home Insurance Study. 

CompanyPercent of customers who are satisfiedJ.D. Power overall satisfaction score (out of 1,000)
Travelers73%790
American Family84%813
State Farm85%829

How Travelers scores on ease of service

Travelers scored on the low end for ease of service, with 73% of current customers in the survey saying they are satisfied or highly satisfied with the ease of getting the service they need from their insurance company. American Family had the highest score in this category among the companies we ranked.

CompanyPercent of customers satisfied with the company’s ease of service
Travelers73%
Progressive78%
American Family89%

How Travelers rates on policy offerings

Our survey found that 69% of respondents are happy with the policy offerings from Travelers. That was low, although not the lowest among ranked companies. Erie topped the category at 86%.

CompanyPercent of customers satisfied with the company’s policy offerings
Travelers69%
Progressive82%
Farmers71%

Would current customers recommend Travelers to others?

According to our survey, yes. Eighty-seven percent of respondents said they’d recommend Travelers to others. Most companies did well here, and Travelers’ score is high despite low rankings in some key areas. Again, Erie topped this category.

CompanyPercent of customers who would recommend the company to others
Travelers87%
American Family91%
State Farm88%

How trustworthy is Travelers?

When asked in the survey, 69% of Travelers’ customers who responded said they trust their insurance company. Trust is a tough category for insurance companies, but many did perform better. American Family led this category.

CompanyPercent of customers who say they trust the company
Travelers69%
State Farm83%
Progressive73%

Do Travelers customers plan to renew?

In the survey, 90% of Travelers’ customers said they plan to renew their home insurance with the company. Most companies scored well in this category, but Erie topped it at 97%.

CompanyPercent of customers who plan to renew with the company
Travelers90%
Erie97%
American Family89%

How Travelers scores on claims handling

Based on our survey results, Travelers rated on the middle to low side for claims handling, with a score of 68%. Erie had the top score at 92% J.D Power gives Travelers a rating of 867/1000 for claims satisfaction, ranking it below the industry average of 874. As shown in the table, J.D. Power’s rankings didn’t always line up with ours.

Company Percent of customers who are satisfied with claims service J.D. Power claims satisfaction score (out of 1,000)
Travelers 68% 867
Amica 63% 903
Farmers 70% 873

How Travelers scores for digital experience

When asked to choose the top three things at which their insurance company is best, 44% of Travelers customers chose digital experience as one of the three. That was the highest score, although Travelers tied for first here with Allstate and Progressive.The Travelers app has a 4.7-star rating in the Apple store and 3.5-star rating in the Google Play store, an indication that one platform may be better than the other for using this app.

Company Percent of customers who say the company is best for digital experience
Travelers 44%
State Farm 40%
Nationwide 32%

How Travelers scores for auto and home bundling

Travelers offers a 12% auto and home bundling discount, and our survey found that it scored similarly to competitors; when customers were asked what three things their insurance company was best for, 44% of Travelers customers said auto and home bundling. Erie led this category.

Company Percent of customers who say the company is best for bundling Average bundling discount
Travelers 44% 12
Farmers 43% 15
Allstate 39% 16

How Travelers scores for discounts

Travelers offers a small range of discounts, and only 35% picked discounts as one of Travelers top three best attributes. But, it should be noted, no ranked company did particularly well in this category; American Family topped it at 54%.

Company Percent of customers who say the company is best for discounts
Travelers 35%
American Family 54%
State Farm 46%

Travelers home insurance coverage types

  • Standard homeowners
  • Condo owners
  • Renters

Travelers home insurance discounts

  • Multi-policy
  • Protective device
  • Home buyer
  • Loss-free
  • Green home

Other policies offered

  • Auto
  • Landlord
  • Flood
  • Motorcycle
  • Boat and yacht
  • Travel
  • Pet
  • Wedding and event
  • Umbrella

States where Travelers offers coverage

Graph
Table
States where Travelers offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Company background

Travelers

Travelers is made up of two companies; one was founded in Saint Paul, Minnesota as St. Paul Fire & Marine Insurance Co in 1853. In 1863 The Travelers Insurance Company was founded in Hartford, Connecticut, and the two companies merged in 2004. The company officially took the Travelers name in 2007.

Today, it is a Fortune 500 company, and is the second-largest writer of commercial property casualty insurance in the country. It’s currently headquartered in New York City, with its largest office in Hartford. The company has more than 30,000 employees and operations in Europe, Asia, and South America.

Sources:

Travelers. “Homeowners insurance.” Accessed January 2024.

Travelers. “Home insurance discounts & savings.” Accessed January 2024.

J.D. Power. “2023 U.S. Property Claims Satisfaction Study.” Accessed January 2024.

J.D. Power. “2023 U.S. Home Insurance Study.” Accessed January 2024.

Methodology

Insure.com in the fall of 2023 surveyed more than 1,750 insurance consumers (1,151 people with home insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their home insurer and then grade it in the following categories: customer satisfaction, ease of service, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Respondents were then asked to pick their insurer’s top three attributes out of more than a dozen presented – including digital experience, discounts best for auto/home bundling and best for discounts. The number of responses for each attribute were totaled before dividing by the number of each company’s customers who responded to that survey question to create a percentage. 

Respondents were then asked if they would recommend their home insurer to someone else and if they planned to renew their policies. The percentage who said yes is presented in the results.

Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC company code or codes that were the primary underwriting companies for each carrier and line of business using total annual premiums. The associated NAIC complaint index score was used in the calculations. If more than one underwriting company was identified for a line, the editors used a weighted average of the NAIC complaint index scores.

They also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For home insurers, we took the following and gave each a weight.

  • Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
  • AM Best: 25% of total score
  • Annual premium: 20% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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