Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
83%
% Who Plan to Renew
94%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Auto-Owners originally decided to purchase from the company for these reasons:
25%
Offered best price
18%
Recommended by friend or family member
18%
Reputation
14%
Saw TV commercial
13%
I had other insurance with this company
5%
Financial strength rating
5%
Saw online ad
2%
Was the company my parents had
0%
The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

info icon
Homeowners
0.19
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best home insurance companies 2021: Auto-Owners

For over 100 years, Auto-Owners has been dedicated to the independent agency system.

How Auto-Owners compares

Auto-Owners earned a four-star InsureScore in our annual Best Home Insurance Companies review. Their highest score, at four stars, was in customer service and they earned three and a half stars in claims, price and website & apps.

Ninety-four percent of customers surveyed said they planned to renew their policies with Auto-Owners and 83% of customers said they would recommend Auto-Owners to a friend.

How likely to recommend?

49%
I would definitely recommend this company
34%
I would probably recommend this company
13%
Neutral
4%
I would probably not recommend this company
0%
I would not recommend this company

Would you renew?

94% Yes
6% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
45%
Fairly satisfied / Fulfills my needs OK
23%
Average website and apps
13%
Very unsatisfied / digital offering is severely lacking
10%
Unsatisfied / website and/or apps are not fulfilling my needs
7%

How do you prefer to deal with insurer and policy?

In person
46%
Phone
27%
Email
12%
Interactive website
10%
Mobile App
5%

Types Of Coverages Offered

  • Dwelling
  • Personal property
  • Medical payments to others
  • Personal liability
  • Additional living expenses

Discounts Offered

  • Multi-policy
  • Payment history
  • Green discount
  • Protective devices
  • Automatic backup generator
  • Life multi-policy
  • Paid-in-full
  • Advance quote
  • Water shut-off system
  • Mortgage-free
  • Favorable loss

Additional coverages offered

  • Condo
  • Renters
  • Mobile home
  • Umbrella
  • Farm
  • Pet
  • Flood
  • Auto
  • Motorcycle
  • Off-road and ATV
  • Motorhome and RV
  • Boat
  • Trailer
  • Life
  • Business

In which states is Auto-Owners home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About Auto-Owners Home Insurance

Auto-Owners was established in 1916 and headquartered in Lansing, Michigan. Today, it provides insurance to nearly 3 million policyholders and is one of the nation’s largest insurers. It’s “No Problem” claims service is Auto-Owners guarantee to customers that their claims needs will be taken care of.

Auto-Owners is made up of several groups:

  • Auto-Owners Insurance Company: a mutual insurance company with more than 6,300 agencies
  • Owners Insurance company: their property and casualty group
  • Property-Owners Insurance Company: property and casualty products in Georgia, Indiana and Michican
  • Auto-Owners Life Insurance Company: $42 billion of life insurance as of 2019
  • Home-Owners Insurance Company: property and casualty products in nine states
  • Southern-Owners Insurance Company: property and casualty products in Florida

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