Ratings
Overall Rating
AM Best Financial Strength Ratings
May 01, 2021
May 01, 2021HOW WE WEIGH OUR SCORE
- Price35%
- Customer service25%
- Claims20%
- Website and app10%
- Renew/Recommend10%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
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Customer Complaint Ratio
( Auto-Owners’s customer complaint ratio for Homeowners insurance is 0.19 )
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above
Best home insurance companies 2021: Auto-Owners
For over 100 years, Auto-Owners has been dedicated to the independent agency system
How Auto-Owners compares
Auto-Owners earned a four-star InsureScore in our annual Best Home Insurance Companies review. Their highest score, at four stars, was in customer service and they earned three and a half stars in claims, price and website & apps.
Ninety-four percent of customers surveyed said they planned to renew their policies with Auto-Owners and 83% of customers said they would recommend Auto-Owners to a friend.
How likely to recommend?
- 49%I would definitely recommend this company
- 34%I would probably recommend this company
- 13%Neutral
- 4%I would probably not recommend this company
- 0%I would not recommend this company
Types of coverages offered by Auto-Owners home insurance
- Dwelling
- Personal property
- Medical payments to others
- Personal liability
- Additional living expenses
Discounts offered by Auto-Owners home insurance
- Multi-policy
- Payment history
- Green discount
- Protective devices
- Automatic backup generator
- Life multi-policy
- Paid-in-full
- Advance quote
- Water shut-off system
- Mortgage-free
- Favorable loss
Additional coverages offered offered by Auto-Owners home insurance
- Condo
- Renters
- Mobile home
- Umbrella
- Farm
- Pet
- Flood
- Auto
- Motorcycle
- Off-road and ATV
- Motorhome and RV
- Boat
- Trailer
- Life
- Business
In which states is Auto-Owners home insurance available?
| States in which Auto-Owners home insurance available |
|---|
| Alabama |
| Arkansas |
| Arizona |
| Colorado |
| Florida |
| Georgia |
| Idaho |
| Illinois |
| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Michigan |
| Minnesota |
| Missouri |
| Nebraska |
| North Carolina |
| North Dakota |
| Ohio |
| Pennsylvania |
| South Carolina |
| South Dakota |
| Tennessee |
| Utah |
| Virginia |
| Wisconsin |
About Auto-Owners home Insurance
Auto-Owners was established in 1916 and headquartered in Lansing, Michigan. Today, it provides insurance to nearly 3 million policyholders and is one of the nation’s largest insurers. It’s “No Problem” claims service is Auto-Owners guarantee to customers that their claims needs will be taken care of.
Auto-Owners is made up of several groups:
- Auto-Owners Insurance Company: a mutual insurance company with more than 6,300 agencies
- Owners Insurance company: their property and casualty group
- Property-Owners Insurance Company: property and casualty products in Georgia, Indiana and Michican
- Auto-Owners Life Insurance Company: $42 billion of life insurance as of 2019
- Home-Owners Insurance Company: property and casualty products in nine states
- Southern-Owners Insurance Company: property and casualty products in Florida
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"Just seems like I could do better elsewhere."
-Age 19, Illinois
"Be smart about shopping and choose wisely, I'm not sure I did."
-Age 19, Florida
"Great way to show and to explore the consequences"
-Age 21, Kentucky
"I recommend them to others."
-Age 21, North Carolina
"I love Auto-Owners."
-Age 22, Florida
"They are not very good."
-Age 24, Florida
"This company is very good"
-Age 31, Florida
"I'm happy with the service they give me."
-Age 32, Virginia
"Great and good benefits"
-Age 32, Georgia
"I haven't filed a claim and so they seem average."
-Age 32, Georgia
"Increase some lines of insurance policies that allow greater reach to people who have problems such as robberies, insects, catastrophes and other unexpected events."
-Age 34, Florida
"My experience with them is really good."
-Age 35, Ohio
"It is very good compny; Itrust this compny"
-Age 35, Florida
"I haven't had much experience with them."
-Age 35, Florida
"Yes, they are great!"
-Age 35, Florida
"The claims service is good so if that's important to you then switch"
-Age 35, Georgia
"Awesome company and extraordinary service."
-Age 37, Florida
"No big experience yet"
-Age 39, Kansas
"So nice experience"
-Age 39, Pennsylvania
"Very nice customer service people to talk to."
-Age 40, Missouri
"Quite a good company."
-Age 40, North Carolina
"They are a great company to go with."
-Age 40, Pennsylvania
"Good prices."
-Age 40, Pennsylvania
"Very good company, try them out!"
-Age 40, Tennessee
"I think they are way better than others."
-Age 41, Ohio
"The company is rather good."
-Age 41, Virginia
"Excellent coverage and prices."
-Age 42, Virginia
"Good company to buy with."
-Age 42, Florida
"They are second to none."
-Age 42, Florida
"They are really good. I'd recommend."
-Age 46, Michigan
"They have great prices and are easy to contact and work with"
-Age 46, Michigan
"They are very helpful and kind."
-Age 46, Missouri
"They are helpful and has a useful site."
-Age 46, Virginia
"I have always had a positive experience."
-Age 49, Georgia
"Not a very good company to deal with."
-Age 50, Arizona
"Good customer service. Reputable"
-Age 54, Georgia
"Had no trouble with claiming the roof and diving rrpsirs done from stormd."
-Age 55, Minnesota
"Very smart agents and very helpful."
-Age 56, Michigan
"Good insurance at a good price"
-Age 60, Nebraska
"Try them because they will take care of you."
-Age 60, Virginia
"Haven't filed a claim so don't know what the experience would be like. Rates climb each year."
-Age 61, Georgia
"They have good coverage and great customer service. Good prices also."
-Age 63, Georgia
"Has a good rate and good bundle discounts."
-Age 63, Nebraska
"They are just fine."
-Age 63, Tennessee
"Has fair prices and coverage"
-Age 64, Indiana
"It's just ok."
-Age 66, Illinois
"I can trust them to help us"
-Age 66, Indiana
"They bundle home and auto, good customer service, local business"
-Age 66, Michigan
"They didn't want to give us fair value for our claim"
-Age 66, Michigan
"They have always been supportive in any claim we have made."
-Age 66, Michigan
"It's none of my business where others get coverage, but I think they are great."
-Age 67, Michigan
"It's been great, good prices and policy."
-Age 67, Tennessee
"Small town agent always available to talk in person and give affordable price with great coverage."
-Age 68, Illinois
"They've been in business for 47 years and have a good reputation"
-Age 68, Illinois
"Great rates, don't raise premiums often."
-Age 68, North Carolina
"Average"
-Age 68, North Carolina
"Good product for the cost, but you should carefully maintain your home."
-Age 68, South Carolina
"The company processed homeowner claim quickly. They were fairly easy to deal."
-Age 68, Tennessee
"We have a good agent."
-Age 69, Kansas
"Good customer service and knowledgeable agents"
-Age 69, Michigan
"Good products good price"
-Age 69, Michigan
"Long time customer ...but a little on the expensive side"
-Age 69, Michigan
"Great customer service and prices"
-Age 69, Florida
"Average."
-Age 70, Michigan
"I would say the service is great and we like the discount for paying in full"
-Age 70, Minnesota
"They are good to work with"
-Age 70, Minnesota
"They listen to you and what you want in a policy but have to follow so many state rules."
-Age 70, Minnesota
"We have never had an issue with them for the policy."
-Age 70, Wisconsin
"Great company and customer service"
-Age 71, North Carolina
"I had a claim and the adjustor helped me get the maximum amount."
-Age 71, Florida
"Good value."
-Age 72, Michigan
"Best coverage for the price. Goes above the routine $ limit for very little costs. Convenient location"
-Age 73, Tennessee
"Very good experience. The service team at the local office is very knowledgeable and helpful."
-Age 73, Arizona
"They are locally located and offer bundled services at a reasonable price"
-Age 74, Illinois
"Answer all questions to my satisfaction."
-Age 74, Michigan
"Dependable & good price."
-Age 74, Michigan
"I would tell them I have been with my company since 1974 and that their policies are comparable to other companies, even though I think their prices are too high."
-Age 74, Michigan
"Good service."
-Age 75, Kentucky
"Here again, we have had no problems and the agent is very helpful."
-Age 76, Wisconsin
"Are a really great company to buy from."
-Age 77, Indiana
"Great company, good prices, great customer service"
-Age 80, Arizona
"They are easy to talk to and have always settled any claim I have had fairly and promptly."
-Age 88, Michigan
"Good company"
-Age 89, Kentucky
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