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Allstate Home Insurance Ratings

Customer Satisfaction Ratings (based on 99 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Home
85.53
out of 100
93
85
82
83
79%
93%
A+
October 31, 2019
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Reasons for Buying from Allstate

Customers of Allstate originally decided to purchase from the company for these reasons:
Offered best price30%
Reputation21%
I had other insurance with this company17%
Recommended by friend or family member16%
Financial Strength rating5%
Saw TV commercial5%
Was the company my parents had5%
The company website and mobile apps are easy to use and helpful1%
Saw online ad0%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 48%
I probably would recommend this company. 31%
Neutral 17%
I would not recommend this company. 3%
I probably would not recommend this company. 1%

Would you renew?

Yes 93%
No 7%

Website and Apps

How easy to use and how helpful they are
38%Completely satisfied - Gives me what I want and more
36%Satisfied - Fulfills my needs okay
15%Neutral - No good or bad feelings on this
8%Never visited or used website or mobile app
3%Very unsatisfied - Their digital offerings are not good at all or nonexistent
0%Not Satisfied - Is not a good website or app

How You Prefer to Deal with Insurers

43%Phone
11%Email
25%In person
4%Mobile App
17%Interactive website
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About Allstate

Types of homeowners coverage

  • Home structure
  • Flood insurance
  • Guest medical insurance
  • Liability insurance
  • Personal property

Additional policies offered

  • Auto
  • Life
  • Umbrella
  • Boat
  • Motorhome
  • Snowmobile
  • ATV
  • Pet insurance
  • Special event insurance
  • Landlord insurance

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Allstate (NAIC# 19232) had a complaint ratio of 0.81 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

 

More than just a brand of tire

Allstate Insurance Company started at a time when people needed both insurance and reassurance: in the midst of the Great Depression. It was 1931 when Robert E. Wood, a retired U.S. Army Brigadier General and the Sears, Roebuck & Co. president and board chairman, started an auto insurance company. Allstate was named after Sears' then-popular brand of tires, Allstate.

It's been a pretty smooth ride ever since. With the popular slogan,  “You’re in good hands with Allstate,” it is the second-largest home insurance company in the nation and serves more than 16 million households. Allstate provides a wealth of insurance coverage, especially focusing on auto, life and homeowner's insurance. 

Consider Allstate for bundling and concerns about rising premiums

The more insurance you get with Allstate, the more you can save. In fact, when you have both auto and home insurance through Allstate, you can save up to 25 percent off your auto premiums and up to 35 percent off your home premiums.

Allstate will also let you purchase extra features that will help keep your premiums low if you end up filing a claim. For instance, they have "Claim RateGuard," which means if you have to file a claim, your rates won't go up. Considering insurance premiums can easily go up 15 to 25 percent after filing, it may give you peace of mind to get Claim RateGuard. And that's what Allstate and all insurers are trying to give consumers – peace of mind.

Contact information

Corporate Headquarters
Allstate Insurance Company
2775 Sanders Rd Ste F8
Northbrook, IL 60062
Telephone: (847) 402-5000

Types of special coverage

Identity restoration. Service includes fraud alerts and stolen identity restoration.

Claim Rateguard. Protects your premiums from going up if you file a claim.

Claim-free bonus. In addition to getting a discount for being claims free, you could also be eligible for a bonus.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Easy payment. Discount if you set up automatic payments.

Claim-free. Discount if you haven't filed a claim in a specific amount of time.

Early signing. Discount when you sign up for a new policy before the previous one expires.

New home. Discount when you buy a new home.

Safe home. Discount if you have security and fire-suppression systems.

New customer. Discount for new customers the first two years.

55 and retired. Discount for being 55 and retired since you're considered a lower home insurance risk.

Smoke-free home. Discount if no one smokes in your house.

Storm shutter and hail-resistant roof. Discounts if your home has special features to protect it against major storms.

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