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Allstate Home Insurance Ratings
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Reasons for Buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
| Offered best price | 30% |
| Reputation | 21% |
| I had other insurance with this company | 17% |
| Recommended by friend or family member | 16% |
| Financial Strength rating | 5% |
| Saw TV commercial | 5% |
| Was the company my parents had | 5% |
| The company website and mobile apps are easy to use and helpful | 1% |
| Saw online ad | 0% |
How likely are you to recommend this company to a friend, coworker or family member
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About Allstate
Types of homeowners coverage
- Home structure
- Flood insurance
- Guest medical insurance
- Liability insurance
- Personal property
Additional policies offered
- Auto
- Life
- Umbrella
- Boat
- Motorhome
- Snowmobile
- ATV
- Pet insurance
- Special event insurance
- Landlord insurance
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Allstate (NAIC# 19232) had a complaint ratio of 0.81 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
More than just a brand of tire
Allstate Insurance Company started at a time when people needed both insurance and reassurance: in the midst of the Great Depression. It was 1931 when Robert E. Wood, a retired U.S. Army Brigadier General and the Sears, Roebuck & Co. president and board chairman, started an auto insurance company. Allstate was named after Sears' then-popular brand of tires, Allstate.
It's been a pretty smooth ride ever since. With the popular slogan, “You’re in good hands with Allstate,” it is the second-largest home insurance company in the nation and serves more than 16 million households. Allstate provides a wealth of insurance coverage, especially focusing on auto, life and homeowner's insurance.
Consider Allstate for bundling and concerns about rising premiums
The more insurance you get with Allstate, the more you can save. In fact, when you have both auto and home insurance through Allstate, you can save up to 25 percent off your auto premiums and up to 35 percent off your home premiums.
Allstate will also let you purchase extra features that will help keep your premiums low if you end up filing a claim. For instance, they have "Claim RateGuard," which means if you have to file a claim, your rates won't go up. Considering insurance premiums can easily go up 15 to 25 percent after filing, it may give you peace of mind to get Claim RateGuard. And that's what Allstate and all insurers are trying to give consumers – peace of mind.
Contact information
Corporate Headquarters
Allstate Insurance Company
2775 Sanders Rd Ste F8
Northbrook, IL 60062
Telephone: (847) 402-5000
Types of special coverage
Identity restoration. Service includes fraud alerts and stolen identity restoration.
Claim Rateguard. Protects your premiums from going up if you file a claim.
Claim-free bonus. In addition to getting a discount for being claims free, you could also be eligible for a bonus.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Easy payment. Discount if you set up automatic payments.
Claim-free. Discount if you haven't filed a claim in a specific amount of time.
Early signing. Discount when you sign up for a new policy before the previous one expires.
New home. Discount when you buy a new home.
Safe home. Discount if you have security and fire-suppression systems.
New customer. Discount for new customers the first two years.
55 and retired. Discount for being 55 and retired since you're considered a lower home insurance risk.
Smoke-free home. Discount if no one smokes in your house.
Storm shutter and hail-resistant roof. Discounts if your home has special features to protect it against major storms.
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Nothing good or bad to say waiting to see if I like them or not to recommend them"
"I'm disappointed with them, they only covered half the damage to my car"
"It was an okay choice, competitive prices but it could be better"
"So far so good, am completely satisfied with the way they work for me"
"The reps I have talked to have been unhelpful and very negative"
"It was so-so. Didn't have any major accidents at home that required insurance, so I don't have much to add, but from my experience it's just okay."
"Get's the job done"
"Ugh, long wait times to talk to someone on the phone"
"Not that good actually."
"Nothing memorable about it, really. Wish it was less expensive."
"Hard to get a hold of the right person, but once I do, customer service is decent"
"I wish they didn't ban homeowners from having pit bulls, but luckily our state law does not allow this."
"They don't seem to care except for payment"
"Decent price but could be lower"
"It is acceptable"
"They keep raising the rates"
"They can be rude over the phone"
"I wish the process was easier to understand and complete."
"Decent company no issues no real points of praise either"
"High qualityproducets and protecion"
"I have no idea if service will be good but got a good price"
"Nothing special"
"I think I got a bad insurance policy as it hasn't covered all my needs"
"Be very careful with the deductibles, be aware of this..."
"Do not have enough experience deaing with them"
"I have never had to file a claim so I cannot really confirm my satisfaction"
"I trust that should the need to file a claim arise the company will serve me well "
"Customer service is justokay, its expensive."
"Good company for home insurance"
"New to company so no complaints"
"They have some of the lowest rates, but I wish they were even lower. They put us in a flood zone last year and we've never flooded in the more than 30 years we've lived here."
"Not always prompt but I still deal with them"
"Although the price is high it has a good reputation it is safe"
"Will it be there when I need it? Who knows but will find out in time"
"Wish more was online"
"I have not had a problem when it came to my homeowner's. I had a problem with the customer service when it came to my other policy I have with them. I have a great agent who has answered all my questions. He doesn't give me the runaround. So overall I had a great experience. It was just that one customer service call really irked me."
"They are expensive"
"I have no good or bad thoughts on them, they are okay that is all"
"I do not like my current company they outsource the call center I think because I cannot understand who I'm dealing and they have trouble resolving my issues"
"Overrated - too pricey for coverage I get"
"Slow when processing a claim"
"They are good just not very speedy when you have problem"
"No issues yet"
"I filed a claim many years ago and the contractor they used to do repairs was HORRIBLE and was a total nightmare. Otherwise, Allstate was OK"
"I had no problems with them"
"No problems so far, we'll see what happens."
"They only cover repairs to builder-basic standards, that isn't right"
"They upped our payment after one claim for $3500 and it was only one in 27 years."
"Fair service at best"
"I've never had a bad experience with my insurer."
"Never had to use the policy, so do not know much about customer service"
"I don't try to tell others if the company is good for them since others have different needs when it comes to insurance."
"No issues but nothing great to say either"
"My Allstate agent is good and ready to help. I have a good policy that insures complete replacement....just too expensive, I may have to show around."
"They are good but expensive."
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"This company is very reliable and gives me good deals"
-Age 18-36, California"Totally responsible and clear in their business"
-Age 18-36, California"Was easy to get the insurance I needed and ask questions"
-Age 18-36, California"Well known, have good customer service always update regarding new policy changes"
-Age 18-36, California"They give me certain discounts which help the price"
-Age 18-36, Connecticut"This is a good insurance company."
-Age 18-36, Delaware"Easy to do business with"
-Age 18-36, Florida"Good coverage, easy to understand and manage, good customer service"
-Age 18-36, Florida"Great and unique company of insurance"
-Age 18-36, Florida"Offers an excellent service its staff is highly qualified to serve its users"
-Age 18-36, Florida"I had to file a claim due to Hurricane Irma, and they were wonderful"
-Age 18-36, Florida"I like then and I recommend them to others"
-Age 18-36, Florida"I love it because it has a very fast and efficient system"
-Age 18-36, Florida"It is very good and excellent at giving me the attention I need"
-Age 18-36, Florida"It is a company that understands my needs, responds to my complaints quickly and in a timely manner"
-Age 18-36, Florida"It is a complete company with a unique service and timely answers"
-Age 18-36, Florida"It is a well established company, responsible that provides confidence and security, and the most important always responds on time to any event I have"
-Age 18-36, Florida"It is an excellent company that makes me feel safe"
-Age 18-36, Florida"Meets your needs in times of crisis so you can remain calm"
-Age 18-36, Florida"My insurer is one of the more responsible in the nation, always meets clients' needs"
-Age 18-36, Florida"My insurer is always helpful and I know I can trust them."
-Age 18-36, Florida"The claim process is very simple and convenient ."
-Age 18-36, Florida"Great services and discounts"
-Age 18-36, Florida"Good customer serivce and prices"
-Age 18-36, Florida"Their reputation is good and reliability is good"
-Age 18-36, Florida"They are good to use and I haven't had any issues with them."
-Age 18-36, Florida"They are very reliable."
-Age 18-36, Florida"Very good and sensational service"
-Age 18-36, Florida"The company has good quality and has a good service"
-Age 18-36, Florida"Low deductibles and affordable rates as compared to others."
-Age 18-36, Georgia"One of the best benefits of having an Allstate insurance policy is getting a local agent dedicated to you."
-Age 18-36, Georgia"The company offers good customer service."
-Age 18-36, Georgia"My agent was easy to reach and very helpful"
-Age 18-36, Hawaii"The customer service is amazing. They make things less difficult & I always feel appreciated."
-Age 18-36, Hawaii"Good in fulfilling my all need of insurance. We can recommend to anyone easily without worrying about future."
-Age 18-36, Idaho"I tell others about the good prices they have"
-Age 18-36, Illinois"It is an excellent company, it works in order to cover your needs."
-Age 18-36, Illinois"More coverage choices than others so I like them more"
-Age 18-36, Illinois"They are very reliable."
-Age 18-36, Illinois"They really care about you and your home"
-Age 18-36, Illinois"They've been nothing but good to me so far."
-Age 18-36, Illinois"Very good and very well oranized"
-Age 18-36, Illinois"Good coverage and services are prompt"
-Age 18-36, Indiana"They care about what you want and need and don't have to pay any hidden fees."
-Age 18-36, Kansas"It is a wonderful company to do business with"
-Age 18-36, Kentucky"Great, my insurer took my info and that was it, so fast and great service"
-Age 18-36, Massachusetts"They are the cheapest I had found. They are great and easy to work with."
-Age 18-36, Massachusetts"Offer comprehensive coverage"
-Age 18-36, Michigan"They care about their customers and are ready to listen to you"
-Age 18-36, Minnesota"It is an excellent insurance company, they are very trustworthy."
-Age 18-36, Missouri"They are a great company. So far we have not had any problems."
-Age 18-36, Missouri"They are great"
-Age 18-36, Missouri"It's extremely safe and app is easy to use"
-Age 18-36, New Hampshire"I have experience with this company is two years. y home insurance company is good one it covers full coverage."
-Age 18-36, New Jersey"This insurer is very effective with its users, that's why I love it."
-Age 18-36, New Jersey"Very helpful and available"
-Age 18-36, New Jersey"Amazing company"
-Age 18-36, New York"An easy to use mobile app that is user friendly and helpful for any of your insurance needs."
-Age 18-36, New York"It has the best policies that work with people of low income"
-Age 18-36, New York"It fulfilled my expectations and then some"
-Age 18-36, New York"Good customer service"
-Age 18-36, New York"Great and unique company for insurance"
-Age 18-36, New York"Good company for home insurance"
-Age 18-36, New York"Good products and service"
-Age 18-36, New York"Remarkable customer service"
-Age 18-36, New York"Good customer service"
-Age 18-36, New York"I love the ease of service of the company; I would like other companies to take it into account and be more like them"
-Age 18-36, New York"This company is so good I use the same company for almost all my insurance"
-Age 18-36, New York"Is a serious company that values the customer"
-Age 18-36, New York"It has an accessible cost and good payment facilities"
-Age 18-36, New York"This insurer is excellent, has many benefits and you can get with payment facilities is really excellent because your costs and questions can be attended to 24 hours a day"
-Age 18-36, New York"My insurer is very good because it covers all my needs and is very fast"
-Age 18-36, New York"Offers very good benefits"
-Age 18-36, New York"Quality and unique services and offerings"
-Age 18-36, New York"Their service is just amazing and they are very good at what they do. I highly reccomend it and they're very consistent."
-Age 18-36, New York"I like the great benefits it offers"
-Age 18-36, New York"They have a good services and offers , they are very welcoming. They explain well their services in detail and welcome any question with full datails in answering and so much on"
-Age 18-36, New York"This company is the best of all because have a great reputation online."
-Age 18-36, New York"This insurance company is very responsible."
-Age 18-36, New York"Very good coverage and very excellent customer service "
-Age 18-36, New York"It offers quality service"
-Age 18-36, New York"Very good and I love it as I pay and don't worry because I know I'm covered"
-Age 18-36, North Carolina"Reliable and reasonable cost"
-Age 18-36, Ohio"There a great company"
-Age 18-36, Ohio"It is a company that adapts to my needs and protects my interests"
-Age 18-36, Oregon"It has a good service and customer service in person and phone calls are very nice"
-Age 18-36, Pennsylvania"I feel that this comapany will fullfill anyone's home insurance needs."
-Age 18-36, Pennsylvania"I love the bundle deals and my agent is great. I have worked with him for many years"
-Age 18-36, Pennsylvania"My agent is so nice that I keep with Allstate for my auto and home policies"
-Age 18-36, Pennsylvania"The coverage is great for the price."
-Age 18-36, Pennsylvania"The insurer does normal check-ups and that is excellent"
-Age 18-36, South Carolina"They are always willing to assist and are always very helpful"
-Age 18-36, Tennessee"Fast efficient service"
-Age 18-36, Texas"Good experience with their workers and they communicated very well and efficiency"
-Age 18-36, Texas"Good service"
-Age 18-36, Texas"I have not filed any claims but I trust it"
-Age 18-36, Texas"They are the best at keeping me informed"
-Age 18-36, Texas"Generous, helpful, professional, responsible"
-Age 18-36, Virginia"This company provides hassle free customer service."
-Age 18-36, Virginia"I was able to discuss the problem and get help immediately"
-Age 18-36, Washington"Little cost and good service"
-Age 18-36, Washington"They are not the best but they have a good value"
-Age 18-36, West Virginia"They are good for fast service when you need help"
-Age 18-36, California"It is a good company as it offers most suitable policies according to my needs"
-Age 18-36, California"Highly recommended, though I haven't had the need to use them much, they seem really professional"
-Age 18-36, California"I like their information platform and my agent"
-Age 18-36, California"It is pretty affordable"
-Age 18-36, California"its easy and clear information on the coverage"
-Age 18-36, California"It's a very good company to buy through "
-Age 18-36, California"If you want quality coverage and protection choose Allstate for home insurance is what I tell others"
-Age 18-36, California"Pretty good insure company"
-Age 18-36, California"Their website is easy to use and you cant find all the information you need there."
-Age 18-36, California"They are kind and its always easy to talk to a real person"
-Age 18-36, California"They attended to my claim fast"
-Age 18-36, California"They offer good benefits"
-Age 18-36, California"They're very convenient and helpful."
-Age 18-36, California"I had to use it one time about six years ago for an extended power outage that ruined all the food in my refrigerator. I received a check very quickly."
-Age 37-52, Alabama"The office is small and I always speak with the same person when I have issues. Service and coverage both good."
-Age 37-52, Alabama"They always provide great service to me in case I have any home needs."
-Age 37-52, Arizona"I find they offer good rates and the care they provide is top notch"
-Age 37-52, Arkansas"Speedy to response to questions and friendly staff"
-Age 37-52, California"Buen servicio responsable con uno mismo"
-Age 37-52, California"Es una aseguradora que comple con mis expectativas de cobertura y servicio al cliente, son un buen ciudadano corporativo"
-Age 37-52, California"Good service very patient"
-Age 37-52, California"You can trust this company"
-Age 37-52, California"Very caring and representative is very polite."
-Age 37-52, California"They are great proactive as well as ensure that all my needs are met"
-Age 37-52, Colorado"They explained how & why my rate would go down when I was relcoating to a different lcoation"
-Age 37-52, Connecticut"I Enjoy the convenience and peace of mind of dealing with an agent."
-Age 37-52, Delaware"Always has the innovation to improve the insurance; I like that"
-Age 37-52, Florida"They are a responsible and quality company"
-Age 37-52, Florida"Good, competitive prices for a tough South Florida insurance market."
-Age 37-52, Florida"Great and unique company of insurance"
-Age 37-52, Florida"Beware they have a high hurricane deductible"
-Age 37-52, Florida"I have rarely needed to use home insurance but they are always willing to clear my doubts"
-Age 37-52, Florida"I love this insurance is one of the best in listening to its clients"
-Age 37-52, Florida"I think this company is one of the best"
-Age 37-52, Florida"The claim was prompt"
-Age 37-52, Florida"They offer service and quality"
-Age 37-52, Florida"Their customer service is the best; I've had no complains so far"
-Age 37-52, Florida"Very good and very excellent and very innovative. I'm very happy with my choice"
-Age 37-52, Florida"Our house was burned in 1993. The insurance company paid for it to be restored and the claims process was good."
-Age 37-52, Georgia"He's the same rep for our auto insurance which is nice"
-Age 37-52, Idaho"They have great music for hold and good customer service"
-Age 37-52, Idaho"Customer service keeps me staying with them as they answer any and all questiond"
-Age 37-52, Illinois"I feel if I ever file a claim it will be handled promptly and to my satisfaction"
-Age 37-52, Illinois"I want others to know the rates are low."
-Age 37-52, Illinois"Long established company with reasonable rates that treats me well"
-Age 37-52, Illinois"I get a sense of stability and comfort from having my home insurance with them"
-Age 37-52, Illinois"They are available when you need them."
-Age 37-52, Illinois"They care about me and my needs"
-Age 37-52, Indiana"They offer a wide selection of home insurance perks and products."
-Age 37-52, Indiana"Competitive rates, good customer service"
-Age 37-52, Kansas"I want to tell others that this company is good to deal with for questions or claims"
-Age 37-52, Maryland"Has always been affordable, have been with them a long time -- no problems with them"
-Age 37-52, Massachusetts"Great company, great rates and great website."
-Age 37-52, Michigan"Great customer service that is easy to reach!"
-Age 37-52, Michigan"I think they would do well if I needed to make a claim."
-Age 37-52, Michigan"We have always had great service and good advice from them and feel like they are always looking out for our best interests"
-Age 37-52, Minnesota"Gives you many options for coverage"
-Age 37-52, New Jersey"They are always available to answer your questions"
-Age 37-52, New Jersey"They truly care about your needs"
-Age 37-52, New Jersey"Great customer service"
-Age 37-52, New York"Has a great customer service"
-Age 37-52, New York"I would like you to know that it has good prices and quality"
-Age 37-52, New York"They have good customer service who can answer all my questions"
-Age 37-52, New York"I would want them to know that if there is anything you don't understand they are there for you."
-Age 37-52, New York"Que me ha prestado un buen servicio y es muy buena"
-Age 37-52, New York"They get back to you quickly if you call with a question"
-Age 37-52, New York"They have good customer service."
-Age 37-52, New York"My agent listens to me and looks for the best offer for coverages I need"
-Age 37-52, North Carolina"Offers some of the best customer service."
-Age 37-52, North Carolina"Adjusters were fair and helpful"
-Age 37-52, Ohio"They're hopeful, through, and have agents who care about you and if you have the right coverage for your home or your Auto."
-Age 37-52, Ohio"You can handle all your needs on the website and the app. They even give you tips for your home safety and upkeep"
-Age 37-52, Oklahoma"They do a good job for me"
-Age 37-52, Oregon"I find the customer service very helpful"
-Age 37-52, Oregon"I have never had a claim but price is good"
-Age 37-52, Pennsylvania"They are reliable"
-Age 37-52, Pennsylvania"They are very reliable and easy to get a hold of"
-Age 37-52, Pennsylvania"Friendly and helpful customer service reps. Hold times aren't long and website is very easy to navigate"
-Age 37-52, Rhode Island"Great to deal with. Always friendly and helpful"
-Age 37-52, South Carolina"They are quick to address my issues and I have never had a problem with any of their agents."
-Age 37-52, South Carolina"Puts the customer first"
-Age 37-52, Tennessee"If I send an email for whatever reason, I get a prompt response back and they make their point in a way that I understand"
-Age 37-52, Texas"They are quick in support responses and claim processing."
-Age 37-52, Texas"They provide great service"
-Age 37-52, Texas"I want others to know that it is very large, and reputable. You don't need to worry at all if you go with them."
-Age 37-52, Vermont"I want others to know the prices of this company are really good"
-Age 37-52, Virginia"They are quick to help you "
-Age 37-52, Virginia"Good service, prices and handles my needs in a timely manner"
-Age 37-52, Washington"I have not had to file a claim with home policy, but I recently upped my converage. I was able to have an in depth convesation with my agent on the pros and cons as well as reviewing a hypothetical, but possible scenario with my home. It helped me understand my coverage and that changing my policy by a little was a good move."
-Age 37-52, Washington"They are modern with apps and website"
-Age 37-52, Washington"I was able to bundle my homeowners insurance with my car insurance for maximum savings."
-Age 37-52, West Virginia"Great company to be with"
-Age 53+, Pennsylvania"Real people being real at a price they can justify"
-Age 53+, Pennsylvania"Always able to reach a live person, friendly and helpful. Offers plans that have premium coverage for a competitive price."
-Age 53+, South Carolina"Always available whenever I need them"
-Age 53+, South Carolina"Easy to talk to and get answers quickly"
-Age 53+, South Carolina"Great company and they get things done"
-Age 53+, Tennessee"I have a great agent and good coverage"
-Age 53+, Tennessee"Allstate is a good company and although I have never had to file a claim, my experiences have been good."
-Age 53+, Washington"They are always improving and fulfilling my needs"
-Age 53+, Arizona"Allstate is a good company for different types of insurances"
-Age 53+, California"Best policies for your convenience"
-Age 53+, California"We had a water pipe leakage and damaged expensive carpet. We were given money to replace it. Claim was smooth."
-Age 53+, California"Great agent that gets me the best deals"
-Age 53+, Colorado"They process claims in a expedident manner. We have not had a claim in over 18 years but they are great none the less."
-Age 53+, Connecticut"The company makes sure I have the needed insurance without trying to sell me uneeded types of coverage"
-Age 53+, Florida"It's a great company that I keep renewing with"
-Age 53+, Georgia"They advised on how much insurance was needed and did not feel like they pushing a sale."
-Age 53+, Hawaii"Allstate is the silent giant standing beside you to protect you family, home and auto needs"
-Age 53+, Illinois"Good personal and customer service and good explanation of services."
-Age 53+, Illinois"I get good service with Allstate"
-Age 53+, Illinois"I have Allstate for house and auto. The agent is almost always available and if not someone else takes the call and has her call me within a short period of time 10 to 20 minutes. I like the automated phone system where I can make a payment on the phone or have it taken out of my bank account automatically.."
-Age 53+, Illinois"Never had a problem or needed to use yet, and price is very reasonable."
-Age 53+, Iowa"I was told from friends and family to use Allstate and feels like a good choice so far"
-Age 53+, Louisiana"I had a police report as someone did a hit and run on my garage door. I had a high deductible, so really did not have a lot to work with for a new door, but they were prompt and informed me that my premiums would not go up for a one-time claim."
-Age 53+, Michigan"Responsive and comprehensive in handling questions and claims. Competitive premium price."
-Age 53+, Michigan"Customer service is superior compare to other companies I've had."
-Age 53+, Michigan"We're personal friends with our insurance agent; he takes a personal interest in our needs."
-Age 53+, Michigan"Great customer service and a good company with a great reputation"
-Age 53+, Minnesota"Excellent customer service"
-Age 53+, Nevada"Best coverage, competitive rates and excellent customer service"
-Age 53+, New Jersey"Pleasant to deal with"
-Age 53+, New Jersey"They care about the customers, good price when you bundle with car insurance"
-Age 53+, New Jersey"Based on where I live, their price for homeowners was the best I had seen for similar or better coverage. They respond to questions quickly. I have never made a claim so can't comment on that process."
-Age 53+, New York"Courteous, knowledgeable and helpful representatives"
-Age 53+, New York"They provide good insurance coverage at an average price and the process of filing and being reimbursed for a claim is easier than with other insurers I've used."
-Age 53+, New York"They are just okay"
-Age 53+, Ohio"They are great they are straight to the point nothing hidden"
-Age 53+, Ohio"Reps get back to you in a timely manor"
-Age 53+, Pennsylvania"Good customer service"
-Age 53+, Pennsylvania