Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A+
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Allstate originally decided to purchase from the company for these reasons:
25%
Offered best price
22%
Reputation
17%
I had other insurance with this company
14%
Recommended by friend or family member
6%
Saw TV commercial
4%
Financial strength rating
4%
Saw online ad
1%
The company website and mobile apps are easy to use and helpful
1%
Was the company my parents had
home
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Customer Complaint Ratio

info icon
Homeowners
0.60
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best home insurance companies 2021: Allstate

How Allstate compares

Allstate earned a Top 5 spot in our annual Best Home Insurance Companies review, with an InsureScore of four out of five stars. Allstate secured four-star scores across the board in claims, customer service and website & apps.

When we asked Allstate customers how many of them planned to renew their Allstate policies, 89% said yes. Seventy-nine percent of Allstate customers said they would recommend Allstate to a friend.

How likely to recommend?

41.67%
I would definitely recommend this company
37.04%
I would probably recommend this company
17.59%
Neutral
2.78%
I would not recommend this company
0.93%
I would probably not recommend this company

Would you renew?

89% Yes
11% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
42%
Fairly satisfied / Fulfills my needs OK
31%
Average website and apps
19%
Very unsatisfied / digital offering is severely lacking
3%
Unsatisfied / website and/or apps are not fulfilling my needs
3%

How do you prefer to deal with insurer and policy?

In person
32%
Phone
32%
Interactive website
20%
Mobile App
8%
Email
6%

Types Of Coverages Offered

  • Dwelling
  • Liability
  • Medical protection for others
  • Additional living expenses

Discounts Offered

    • Multi-policy discount
    • Responsible payment discount
    • Claim-free discount
    • Welcome & loyalty discount
    • Home buyer discount
    • Easy Pay Plan
    • Protective device discount
    • Early signing discount

Additional coverages offered

  • Identity theft restoration
  • Water backUp
  • Scheduled personal property
  • Business property
  • Sports equipment
  • Green improvement reimbursement
  • Yard and garden
  • Electronic data recovery
  • Musical instruments

In which states is Allstate home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About Allstate home Insurance

Founded in 1931, Allstate was started as part of the Sears Roebuck and Company. It became a publicly-traded company in 1993, and they a fully independent company in 1995.

Allstate's focus has always been on safety and consumer rights. It was part of the group that filed to have seatbelts mandatory. It also was involved in coming up with a rate classification system to allow safer drivers cheaper rates.

Today, Allstate provides insurance policies to nearly 16 million households.

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