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Allstate Home Insurance Ratings

Ranked No. 3 Overall
Customer Satisfaction Ratings (based on 293 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Home
88.34
out of 100
93
89
86
84
89%
92%
A+
Oct 13, 2017
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Reasons for Buying from Allstate

Customers of Allstate originally decided to purchase from the company for these reasons:
Reputation25%
Recommended by friend or family member20%
Offered best price16%
Saw TV commercial12%
Saw online ad10%
I had other insurance with this company6%
Financial Strength rating4%
Was the company my parents had4%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 56%
I probably would recommend this company. 33%
Neutral 10%
I probably would not recommend this company. 1%
I would not recommend this company. 1%

Would you renew?

Yes 92%
No 8%

Website and Apps

How easy to use and how helpful they are
47%Excellent - Gives me what I need and more
39%Good - Fulfills my needs
10%Just okay - Fulfills some but not all of my needs
4%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

40%In person
5%Email
34%Phone
4%Smartphone app
17%Interactive website

About Allstate

Types of homeowners coverage

  • Home structure
  • Flood insurance
  • Guest medical insurance
  • Liability insurance
  • Personal property

Additional policies offered

  • Auto
  • Life
  • Umbrella
  • Boat
  • Motorhome
  • Snowmobile
  • ATV
  • Pet insurance
  • Special event insurance
  • Landlord insurance

Best Insurance Companies survey 2018

Allstate claimed a spot in the top five of all the rating factors in this year’s Best Insurance Company survey. Allstate’s highest showing was 2nd in both claims and customer service and overall received a score of 88.34 and third place. Ninety-two percent of the policyholders surveyed said they would renew with Allstate for their homeowners policy.

More than just a brand of tire

Allstate Insurance Company started at a time when people needed both insurance and reassurance: in the midst of the Great Depression. It was 1931 when Robert E. Wood, a retired U.S. Army Brigadier General and the Sears, Roebuck & Co. president and board chairman, started an auto insurance company. Allstate was named after Sears' then-popular brand of tires, Allstate.

It's been a pretty smooth ride ever since. With the popular slogan,  “You’re in good hands with Allstate,” it is the second-largest home insurance company in the nation and serves more than 16 million households. Allstate provides a wealth of insurance coverage, especially focusing on auto, life and homeowner's insurance. 

Consider Allstate for bundling and concerns about rising premiums

The more insurance you get with Allstate, the more you can save. In fact, when you have both auto and home insurance through Allstate, you can save up to 25 percent off your auto premiums and up to 35 percent off your home premiums.

Allstate will also let you purchase extra features that will help keep your premiums low if you end up filing a claim. For instance, they have "Claim RateGuard," which means if you have to file a claim, your rates won't go up. Considering insurance premiums can easily go up 15 to 25 percent after filing, it may give you peace of mind to get Claim RateGuard. And that's what Allstate and all insurers are trying to give consumers – peace of mind.

Contact information

Corporate Headquarters
Allstate Insurance Company
2775 Sanders Rd Ste F8
Northbrook, IL 60062
Telephone: (847) 402-5000

Types of special coverage

Identity restoration. Service includes fraud alerts and stolen identity restoration.

Claim Rateguard. Protects your premiums from going up if you file a claim.

Claim-free bonus. In addition to getting a discount for being claims free, you could also be eligible for a bonus.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Easy payment. Discount if you set up automatic payments.

Claim-free. Discount if you haven't filed a claim in a specific amount of time.

Early signing. Discount when you sign up for a new policy before the previous one expires.

New home. Discount when you buy a new home.

Safe home. Discount if you have security and fire-suppression systems.

New customer. Discount for new customers the first two years.

55 and retired. Discount for being 55 and retired since you're considered a lower home insurance risk.

Smoke-free home. Discount if no one smokes in your house.

Storm shutter and hail-resistant roof. Discounts if your home has special features to protect it against major storms.

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