Allstate home insurance ratings

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Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Best home insurance companies 2021: Allstate

How Allstate compares

Allstate earned a Top 5 spot in our annual Best Home Insurance Companies review, with an InsureScore of four out of five stars. Allstate secured four-star scores across the board in claims, customer service and website & apps.

When we asked Allstate customers how many of them planned to renew their Allstate policies, 89% said yes. Seventy-nine percent of Allstate customers said they would recommend Allstate to a friend.

Types of coverage offered by Allstate home insurance

  • Dwelling
  • Liability
  • Medical protection for others
  • Additional living expenses

Discounts offered by Allstate home insurance

    • Multi-policy discount
    • Responsible payment discount
    • Claim-free discount
    • Welcome & loyalty discount
    • Home buyer discount
    • Easy Pay Plan
    • Protective device discount
    • Early signing discount

Additional coverage offered by Allstate home insurance

  • Identity theft restoration
  • Water backUp
  • Scheduled personal property
  • Business property
  • Sports equipment
  • Green improvement reimbursement
  • Yard and garden
  • Electronic data recovery
  • Musical instruments

In which states Allstate is available?

States in which Allstate is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Reasons for Buying

Customers of Allstate originally decided to purchase from the company for these reasons:
  • 25% Offered best price
  • 22% Reputation
  • 17% I had other insurance with this company
  • 14% Recommended by friend or family member
  • 6% Saw TV commercial
  • 4% Financial strength rating
  • 4% Saw online ad
  • 1% The company website and mobile apps are easy to use and helpful
  • 1% Was the company my parents had

Customer Complaint Ratio

info icon
( Allstate’s customer complaint ratio for Homeowners insurance is 0.60 )
0.60
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about Allstate homeowners insurance

How likely to recommend?

  • 41.67%I would definitely recommend this company
  • 37.04%I would probably recommend this company
  • 17.59%Neutral
  • 2.78%I would not recommend this company
  • 0.93%I would probably not recommend this company

Would you renew?

89% Yes
11% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 42%
  • Fairly satisfied / Fulfills my needs OK 31%
  • Average website and apps 19%
  • Very unsatisfied / digital offering is severely lacking 3%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • In person 32%
  • Phone 32%
  • Interactive website 20%
  • Mobile App 8%
  • Email 6%

About Allstate home Insurance

Founded in 1931, Allstate was started as part of the Sears Roebuck and Company. It became a publicly-traded company in 1993, and they a fully independent company in 1995.

Allstate's focus has always been on safety and consumer rights. It was part of the group that filed to have seatbelts mandatory. It also was involved in coming up with a rate classification system to allow safer drivers cheaper rates.

Today, Allstate provides insurance policies to nearly 16 million households.

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