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Farmers Home Insurance Ratings

Customer Satisfaction Ratings (based on 159 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Home
85.47
out of 100
87
88
84
81
85%
84%
A+
Jan 19, 2017
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Reasons for Buying from Farmers

Customers of Farmers originally decided to purchase from the company for these reasons:
Recommended by friend or family member26%
Offered best price25%
Saw TV commercial14%
Reputation11%
I had other insurance with this company8%
Saw online ad6%
Financial Strength rating6%
Was the company my parents had3%
The company website and mobile apps are easy to use and helpful1%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 46%
I probably would recommend this company. 39%
Neutral 13%
I probably would not recommend this company. 1%
I would not recommend this company. 1%

Would you renew?

Yes 84%
No 16%

Website and Apps

How easy to use and how helpful they are
45%Good - Fulfills my needs
34%Excellent - Gives me what I need and more
11%Never visited/used website or mobile app
9%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

33%In person
11%Email
31%Phone
2%Smartphone app
23%Interactive website

About Farmers

Homeowners policies offered

  • Homeowner
  • Condo
  • Mobile Manufactured
  • Specialty Home
  • Earthquake
  • Flood

Additional policies include

  • Auto
  • Motorcycle
  • Life
  • Renters
  • Business
  • Pet insurance

Best Insurance Companies survey 2018

With a decent score of 85.47, Farmers ranked 11th overall in the Best Home Insurance Companies survey for 2018. Farmers also placed 11th for claims, 10th for ease of use of website and apps but in the all-important customer service ranked higher, obtaining 6th place. Eighty-Five percent of the policyholders surveyed said they would recommend Farmers while 84% said they plan to renew with them.

Farmers homeowner programs

  • Eco-rebuild. If something happens to your home, if the loss is covered, you can get $25,000 for extra costs to rebuild, repair or replace with green contents and materials.

A good driving record mattered even in 1928

It probably won't surprise you to know that Farmers Insurance Group began as a company for farmers. The founders, John C. Tyler and Thomas E. Leavey, had grown up in the countryside and felt that farmers and ranchers deserved lower insurance premiums, because the data back then showed that they had better driving records than city folk. In April 1928, Farmers Insurance opened for business.

Car enthusiasts might enjoy learning that Farmers’ first insured car was a 1928 Cadillac Phaeton.

Of course, as more and more people moved away from the farms and into the cities, Farmers' business model smartly adapted with the times, opening up its company to everyone. The name, however, stuck.

Consider Farmers if you have a diverse bunch of interests to cover

Plenty of insurers cover a wide range of activities, but Farmers seems to be understandably proud (and amused) by its varied coverage, with a recent TV campaign highlighting some of its bizarre claims, such as covering an engagement ring that was stolen by a rodent. Farmers does have a wide range of coverage beyond the standard home, car and life insurance. For instance, if you have a mobile home, Farmers will cover that. If you like to jet ski, Farmers will cover that, too. Own a business? You can get a wide range of business coverage – on everything from an employee being injured by a thief, to coverage in case your employee is the one robbing you blind.

Contact information

Corporate headquarters
Farmers Insurance Company
4680 Wilshire Blvd.
Los Angeles, CA 90010

Customer service (888) 327-6335

Claims service (800) 435-7764

Types of special coverage

Identity theft. Services to help you protect your identity.

Coverage for vacation or vacant homes

Mobile and manufactured homes

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Home improvement. Discount when you make renovations.

Non-smoker. Discount if no one smokes in your house.

Eco-rebuild

Connected home

New home, less than nine-years-old

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