Farmers Home Insurance Company Information

Ratings

Home

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

91%

AM Best Financial Strength Ratings

November 08, 2020

HOW WE WEIGH OUR SCORE

Price35%

Customer service25%

Claims20%

Website and app10%

Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Farmers originally decided to purchase from the company for these reasons:

27%

Recommended by friend or family member

23%

Offered best price

14%

I had other insurance with this company

14%

Reputation

11%

Saw TV commercial

Was the company my parents had

Saw online ad

Financial strength rating

The company website and mobile apps are easy to use and helpful

Go to Farmers site now to get a quote

Customer Complaint Ratio

Homeowners

0.26

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Farmers: Best home insurance company for discounts

Farmers earned a three and a half star InsureSore in our annual review of the Best Home Insurance Companies. They also secured the title of Best Home Insurance Company for Discounts due to the number and variety of discounts offered that stood apart from others reviewed. Some we noted were the discounts for green-certified homes and connected homes but they offer at least 15 other ways to save, too.

Customers report that Farmers offers excellent customer service and policies that truly fit your needs. This feedback is on par with their Farmers’ Smart Home Plan policies which were specifically designed to meet the unique needs of homeowners in different stages of life.

Ninety-one percent of customers surveyed said they planned to renew their policies with Farmers, which further reinforces their four-star InsureScore in customer service.

Would you renew?

91% Yes

9% No

Ratings on Website & Apps

Fairly satisfied / Fulfills my needs OK

36%

Completely satisfied / Outstanding website & apps that give me what I need and more

30%

Average website and apps

18%

Unsatisfied / website and/or apps are not fulfilling my needs

Very unsatisfied / digital offering is severely lacking

How do you prefer to deal with insurer and policy?

Phone

43%

In person

29%

Interactive website

13%

10%

Mobile App

Types Of Coverages Offered

Homeowner
Condo
Mobile & Manufactured
Specialty Home
Earthquake
Flood
Renters

Discounts Offered

Multi-Line
Non-smoker discount
Business/Professional Group Discount
Home Renovation
New Home
Home/Auto
Home/Life
Renters/Auto
Protective Devices
ePolicy
New Roof
U L Approved Roof

Additional coverages offered

Auto insurance
Life insurance
Business insurance
Recreation
Umbrella insurance
Motorcycle

In which states is Farmers home insurance available?

About Farmers home Insurance

John C. Tyler and Thomas E. Leavey, the founders of Farmers Insurance knew from personal experience that farmers and ranchers experienced fewer risks with their vehicles and were entitled to preferred insurance rates.

In 1928, Farmers was launched with Tyler and Leavey putting up their own money and going farm to farm to gain their first policies. They operated out of a one-room office in downtown Los Angeles.

In the 1930s, during the Great Depression, Farmers was one of the few insurance companies able to pay customers' claims in cash instead of I O Us.

During the 1950s Farmers continued to grow and expand and acquired the New World Life Company of Seattle. In the 1960s Farmers became the first major insurance organization to offer a monthly payment plan that wasn't a finance plan and that didn't charge customers any interest.

The British American Tobacco Company acquired 100 percent of Farmers Group, Inc. in 1988 and in 1998, Farmers Group, Inc. was acquired by Zurich Financial Services.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Not helpful and have a loophole for being able to always cover nothing"

-Age 27, California

"I wouldn't go with them if thinking of switching. They aren't all that."

-Age 29, Texas

"It's ok. I just use it because it was less expensive and my apartment Management forces proof of renters insurance."

-Age 30, Texas

"Offers great services"

-Age 30, California

"I would tell them that they can help with everything you can ask for"

-Age 31, California

"Look around for a better price. Farmers may be good but too expensive."

-Age 34, New Mexico

"Good company."

-Age 35, Ohio

"I have a good agent."

-Age 35, California

"Go for it. Protect yourself"

-Age 36, Kansas

"It's fine"

-Age 37, California

"Our agent makes all the difference. He is easy to communicate with and his office staff is great."

-Age 38, Oregon

"They don't do a good job"

-Age 39, Minnesota

"Not impressed."

-Age 39, New York

"They are a great company."

-Age 39, Georgia

"That this would probably be one of the best options they could choose"

-Age 39, Kentucky

"Good morning"

-Age 40, Florida

"Yes it's easy and quick."

-Age 41, Missouri

"That it has been a postive experience."

-Age 42, Maryland

"I love that I can always call or email with any and all questions that I may have."

-Age 43, Tennessee

"The claims process is very easy"

-Age 43, Texas

"Sure that I should look elsewhere for a policy."

-Age 44, Texas

"I haven't had any complaints"

-Age 44, California

"Just average it seems."

-Age 44, Illinois

"A cheaper insurance and worth the research to find the coverage you need."

-Age 44, Indiana

"Great customer service"

-Age 45, Ohio

"I have been using this company for a while now and really like them."

-Age 45, California

"Great company"

-Age 46, Texas

"They have kept their nose clean and left me alone for the most part, which is a good thing, but they are now sending me things constantly, making sure we are all right"

-Age 46, Utah

"They havve the best coverage and are very affordable."

-Age 48, New Mexico

"Claims process was smooth. Payout was better than another company I had before. Good agent."

-Age 48, Ohio

"We was pleased because they didn't take long getting us signed up and all the policies are very fair and the prices are wonderful"

-Age 48, Ohio

"I would tell them that they are affordable and helpful."

-Age 48, Texas

"I've had great experience with my insurance company and recommend to others"

-Age 49, Oklahoma

"I don't have much interaction with them. In with my mortgage and receive paperwork in the mail."

-Age 49, Pennsylvania

"I would say the price is pretty good"

-Age 50, New Jersey

"That I've never had a claim however the agent is very knowledgeable and patient and I trust them"

-Age 51, Nevada

"That an agent will walk you through everything before you sign anything"

-Age 52, Massachusetts

"Good customer service, decent prices"

-Age 52, Texas

"I don't make a habit of recommending things to others"

-Age 53, Minnesota

"Covers what is needed for a fair price"

-Age 54, Arizona

"Read the policy and understand what it is covered and whatnis not"

-Age 55, Texas

"Have only used them 15 months so not sure yet."

-Age 55, California

"It is good insurance but way too expensive."

-Age 56, Minnesota

"The service peropld and agent are very kind to others"

-Age 56, Pennsylvania

"Choose this company because they are offering decent coverage at a decent price even with increases in California due to the fires."

-Age 56, California

"Go with someone else. They charge too much for less coverage then they'll drop you after a claim."

-Age 57, Pennsylvania

"They give good prices and good customer care and they make the best commercials than any other company."

-Age 58, New Jersey

"Very reputable company"

-Age 58, Pennsylvania

"Great customer service"

-Age 58, California

"Great service with great prices"

-Age 58, Kansas

"I really have no experience with them to talk about but am happy with my price."

-Age 59, Pennsylvania

"I really like this insurance company and my agent."

-Age 60, Missouri

"Best price of most insurance companies"

-Age 60, Washington

"Very professional, reliable, the best claims department, reasonable rates"

-Age 60, Georgia

"Great company service and find you affordable policy that works for you"

-Age 60, Illinois

"Pretty good service and price."

-Age 61, Oklahoma

"I would recommend my agent"

-Age 61, Illinois

"Difficult claims process, they try to low ball you at every turn"

-Age 62, Massachusetts

"Competitive prices"

-Age 63, Illinois

"Shop around first and buy who fits for you! Farmers is great for me."

-Age 64, Florida

"Good company."

-Age 66, Virginia

"If you have a claim, watch out for the claims adjuster. Ours brought in one of his friends and it was a very bad experience. They did not explain the process and took advantage of our lack of knowledge or experience (first claim in 40 years of being a homeowner)"

-Age 66, Washington

"Great agent"

-Age 66, Arizona

"They make sure to update my policy as home values change. They keep track of changes in the industry and keep my policy updated. They make an effort to get to know our family and the insurance needs we have."

-Age 66, Iowa

"Excellent customer service and they will fit a policy to your needs"

-Age 67, Texas

"They are reputable and stable and offer similar coverage for similar price"

-Age 67, California

"It is okay to have."

-Age 67, Illinois

"I would let know that I have a poor experience with my insurance and I planning to look for a better option."

-Age 68, New York

"I haven't used it, so have no real experience. Wish they would offer a policy that covers much less. I would not replace most of my belongings if they were destroyed, so really do not need so much coverage."

-Age 68, Washington

"Outstanding customer service"

-Age 69, Nevada

"Their price is a bit high"

-Age 69, California

"Great customer service. Great claims service."

-Age 69, Iowa

"They are always there when I need them"

-Age 70, Ohio

"Agent is available, friendly, knowledgable."

-Age 70, Kansas

"A bit pricey but the agent is very knowledgeable and provides goo service"

-Age 71, Texas

"Great customer service from my agent, which is why I keep insurance"

-Age 72, Colorado

"No big issues best price with great coverage"

-Age 73, Michigan

"Good company to do business with as customer service is really good and agents know what they are talking about"

-Age 74, Arizona

"Same as with auto - both covered by same company. service is personalized and not 'just a number"

-Age 74, California

"Have had the insurance for many years but only had one claim which went fairly well. "

-Age 76, California

"They go above and beyond to make sure their customers have a good experience"

-Age 78, Kansas