Ratings

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Overall Rating info icon info icon
4.0 ratings
Claims Processing
3.5 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
89%
% Who Plan to Renew
91%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Erie originally decided to purchase from the company for these reasons:
  • 32% Recommended by friend or family member
  • 24% Offered best price
  • 18% Reputation
  • 12% I had other insurance with this company
  • 5% Was the company my parents had
  • 4% Saw online ad
  • 3% Financial strength rating
  • 2% Saw TV commercial
  • 0% The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

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( Erie’s customer complaint ratio for Homeowners insurance is 0.24 )
0.24
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best home insurance companies 2021: Erie

We help cover your life better.

How Erie compares

Erie earned a four-star InsureScore in our annual Best Home Insurance Companies review. Their highest scores, at four stars, were in price, customer service and website & apps.

Ninety-one percent of customers surveyed said they planned to renew their policies with Erie and 89% of customers said they would recommend Erie to a friend.

How likely to recommend?

  • 53%I would definitely recommend this company
  • 36%I would probably recommend this company
  • 11%Neutral
  • 0%I would not recommend this company
  • 0%I would probably not recommend this company

Would you renew?

91% Yes
9% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 38%
  • Fairly satisfied / Fulfills my needs OK 36%
  • Average website and apps 15%
  • Very unsatisfied / digital offering is severely lacking 6%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • In person 38%
  • Phone 37%
  • Email 14%
  • Interactive website 6%
  • Mobile App 5%

Types of coverages offered by Erie home insurance

  • Dwelling
  • Personal property
  • Medical payments to others
  • Personal liability
  • Additional living expenses

Discounts offered by Erie home insurance

    • ERIE Rate Lock®
    • Multi-policy discounts
    • Fire alarms, burglary alarm and sprinkler system discounts
    • Safety savings
    • Payment perks
    • Advanced quote discount

Additional coverages offered by Erie home insurance

  • Renters 
  • Condo 
  • Mobile home 
  • Personal Valuables 
  • Flood 
  • Auto
  • Motorcycle
  • Boat
  • Classic car
  • Off-road and ATV
  • Life
  • Identity Theft
  • Medicare supplement
  • Personal catastrophe
  • Business

In which states is Erie home insurance available?

States in which Erie home insurance available
Illinois
Indiana
Kentucky
Maryland
New York
North Carolina
Ohio
Pennsylvania
Tennessee
Virginia
West Virginia
Wisconsin
Washington D.C.

About Erie home Insurance

In 1925, The Pennsylvania Insurance Department issued a license to the Erie Insurance Exchange, and they started operations on April 20, 1925.

By 1928 Erie started to expand outside of Erie, Pa., opening an office in Pittsburgh and in 1940, they added a new line of coverage, fire insurance. In 1946, Erie reached $1 million in annual premiums and two years later, they reached their second million.

In 1953, Erie expanded outside of Pennsylvania, opening an office in Silver Spring, and from 1956 to 1960, Erie's premiums doubled to nearly $14.5 million.

As 1968 rolled around, Erie Family Life was writing insurance in Pennsylvania, Maryland, Virginia, West Virginia, Ohio and the District of Columbia. In 1975, Erie celebrated its 50th anniversary and had $108.4 million in net premiums and 808,000 policyholders.

By 1977, Erie became the largest Pennsylvania-based auto insurer in the state.

Jumping to 2009, Erie held more than 4 million policies in force and in 2015, Erie celebrated 90 years in business and 5 million policies in force.

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