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State Farm Home Insurance Ratings

Customer Satisfaction Ratings (based on 597 survey results)
Product
home-icon Home
info iconOverall
84.76 out of 100
Productinfo icon
HOW WE WEIGH OUR SCORE
Overall
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

home-icon Home 84.76 out of 100 Claims Processing 86.30 Customer Service 86.87 Value for
Price
81.63
Website and Apps 82.37 % Who Would Recommend to a Friend 82% % Who Plan to Renew 94% A++
info icon
AM Best Financial Strength RatingsOctober 31, 2019
A++
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Reasons for Buying from State Farm

Customers of State Farm originally decided to purchase from the company for these reasons:
Recommended by friend or family member24%
I had other insurance with this company19%
Offered best price18%
Reputation18%
Was the company my parents had13%
Saw TV commercial5%
Saw online ad2%
Financial Strength rating1%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 51%
I probably would recommend this company. 31%
Neutral 15%
I probably would not recommend this company. 3%
I would not recommend this company. 1%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
35%
Satisfied - Fulfills my needs okay
31%
Completely satisfied - Gives me what I want and more
17%
Never visited or used website or mobile app
14%
Neutral - No good or bad feelings on this
3%
Not Satisfied - Is not a good website or app
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

44%
Phone
35%
In person
11%
Interactive website
8%
Email
2%
Mobile App
User Review
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About State Farm

Homeowners polices offered

  • Home structure
  • Condo 
  • Renters
  • Associations & Organizations
  • Manufactured Homes
  • Small Business Property
  • Farm & Ranch
  • Personal Articles Policy
  • Flood Insurance

Additional policies offered

  • Car
  • Motorcycle
  • Sport and leisure vehicles
  • Long-term care insurance
  • Liability
  • Identity theft insurance

Best Home Insurance Companies 2020: How State Farm Home Insurance Measures Up

The 2020 Best Insurance Companies consumer survey ranked State Farm 9th overall with a score of 84.76. State Farm’s highest showing was 6th place for customer service and 8th place for value for price. In the other individual rating factors State Farm claimed the 10th place spot for ease of use for website and apps and 13th for claims service.A majority of people surveyed said they would renew with State Farm, 94%, and 82% said they would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of State Farm's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, State Farm (NAIC# 25143) had a complaint ratio of 0.26

Company Background

From humble farm beginnings

State Farm Insurance has been around since 1922. Initially, it was auto insurance company for farmers. Later, it would branch out to the wider public and provide more offerings, like homeowners and life insurance. For decades now, the company has been almost an iconic part of Americana. People of a certain age, for instance, might remember the old jingle, penned by musician Barry Manilow, "Like a good neighbor, State Farm is there."

State Farm is the nation’s largest home insurance provider with 20 percent of the market share according to A.M. Best. The company covers virtually everything one can imagine, from car insurance to home, condo and renters insurance as well as life insurance disability insurance. They even offer some forms of health insurance. No wonder it oversees 80 million policies across North America.

State Farm homeowners programs

  • Home Alert Protection Discount -- Have you installed fire, smoke, burglar alarms or some other type of home monitoring system? You may be eligible for a discount.
  • Roofing discounts -- If you use certain impact-resistant roofing products, you may be eligible for a discount.

Consider State Farm for bundling and discounts

Like many of its competitors, you can bundle with State Farm (which boasts an average annual savings of $800). But this is also a company known for its discounts. There's the "Home Alert Protection Discount," which lowers your premium if you've installed safety features, like a burglar alarm. You may even get a discount for using certain impact-resistant roofing products.

But the discounts go far beyond the home. For instance, they also have a multitude of discounts for auto insurers. Just a handful of discounts for car drivers: you might get a discount if you have a "green" vehicle, for having a clean driving record, for taking a defensive driving course, for keeping your mileage down and, if you're a student, getting good grades. So, even if you're coming for home, you might stay for auto. 

Contact information

Corporate Headquarters

State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Telephone: (800) 782-8332

Types of special coverage

Identity theft resolution. Coverage helps you if your identity is stolen.

Personal Articles Policy coverage goes beyond your homeowners or renters policy to replace your valuable items. Includes inflation adjustment, wedding present coverage, among other features.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

Roofing. Discount if you use certain roofing materials.