Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
80%
% Who Plan to Renew
97%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of State Farm originally decided to purchase from the company for these reasons:
23%
Offered best price
22%
I had other insurance with this company
22%
Recommended by friend or family member
17%
Reputation
7%
Was the company my parents had
5%
Saw TV commercial
3%
Financial strength rating
1%
Saw online ad
0%
The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

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Homeowners
0.87
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

State Farm: Best home insurance company overall

State Farm earned the title of Best Home Insurance Company Overall in our annual review of the Best Home Insurance Companies. Their four-star InsureScore for claims and customer service is powerful, but only touch the surface of what State Farm brings to the home insurance table for their customers.

State Farm had the highest renewal rating, with 97% of customers responded that they planned to renew with State Farm. Customers report that State Farm is easy to do business with and that their customer service reps go above and beyond. Customers also report reasonable prices and smooth claims handling.

How likely to recommend?

46%
I would definitely recommend this company
34%
I would probably recommend this company
18%
Neutral
2%
I would probably not recommend this company
0%
I would not recommend this company

Would you renew?

97% Yes
3% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
42%
Fairly satisfied / Fulfills my needs OK
40%
Average website and apps
12%
Unsatisfied / website and/or apps are not fulfilling my needs
2%
Very unsatisfied / digital offering is severely lacking
1%

How do you prefer to deal with insurer and policy?

Phone
46%
Interactive website
20%
In person
16%
Email
13%
Mobile App
5%

Types Of Coverages Offered

  • Dwelling
  • Liability
  • Medical payments to others
  • Additional living expenses
  • Condominium
  • Renters
  • Rental property
  • Manufactured home
  • Farm and ranch

Discounts Offered

    • Multi-line discount
    • Home alert protection discount
    • Roofing discounts
    • Higher deductible

Additional coverages offered

  • Auto
  • Life
  • Personal articles
  • Flood
  • Umbrella
  • Health
  • Long-term care
  • Disability

In which states is State Farm home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About State Farm home Insurance

Found in 1922, by Illinois farmer G.J. Mecherle, State Farm started small with a focus on good service and great value.

The original mission was to treat its customers fairly and to do right by them. By remaining in the communities 100 years later, that mission still seems to hold true, and even has a presence in its business tagline: Like a good neighbor, State Farm is there.

Its commitment to safety education is apparent with his community programs aimed at reducing injury and loss, as well as teaching safety, especially to young drivers.

Today, the company handles 84 million policies.

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