State Farm Home Insurance Ratings
Product
Home
Overall
84.76
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
|---|---|---|---|---|---|---|---|---|
|
|
AM Best Financial Strength RatingsOctober 31, 2019
A++
Other Companies to Consider:
Go to State Farm site now to get a quote
Reasons for Buying from State Farm
Customers of State Farm originally decided to purchase from the company for these reasons:
| Recommended by friend or family member | 24% |
| I had other insurance with this company | 19% |
| Offered best price | 18% |
| Reputation | 18% |
| Was the company my parents had | 13% |
| Saw TV commercial | 5% |
| Saw online ad | 2% |
| Financial Strength rating | 1% |
| The company website and mobile apps are easy to use and helpful | 0% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
35%
Satisfied - Fulfills my needs okay
31%
Completely satisfied - Gives me what I want and more
17%
Never visited or used website or mobile app
14%
Neutral - No good or bad feelings on this
3%
Not Satisfied - Is not a good website or app
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
How You Prefer to Deal with Insurers
Share Your Opinion About Your Current Insurance Company?
Thank You! Your review was posted successfully and is awaiting moderation.
Write another review
About State Farm
Homeowners polices offered
- Home structure
- Condo
- Renters
- Associations & Organizations
- Manufactured Homes
- Small Business Property
- Farm & Ranch
- Personal Articles Policy
- Flood Insurance
Additional policies offered
- Car
- Motorcycle
- Sport and leisure vehicles
- Long-term care insurance
- Liability
- Identity theft insurance
Best Home Insurance Companies 2020: How State Farm Home Insurance Measures Up
The 2020 Best Insurance Companies consumer survey ranked State Farm 9th overall with a score of 84.76. State Farm’s highest showing was 6th place for customer service and 8th place for value for price. In the other individual rating factors State Farm claimed the 10th place spot for ease of use for website and apps and 13th for claims service.A majority of people surveyed said they would renew with State Farm, 94%, and 82% said they would recommend the company to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of State Farm's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, State Farm (NAIC# 25143) had a complaint ratio of 0.26
Company Background
From humble farm beginnings
State Farm Insurance has been around since 1922. Initially, it was auto insurance company for farmers. Later, it would branch out to the wider public and provide more offerings, like homeowners and life insurance. For decades now, the company has been almost an iconic part of Americana. People of a certain age, for instance, might remember the old jingle, penned by musician Barry Manilow, "Like a good neighbor, State Farm is there."
State Farm is the nation’s largest home insurance provider with 20 percent of the market share according to A.M. Best. The company covers virtually everything one can imagine, from car insurance to home, condo and renters insurance as well as life insurance disability insurance. They even offer some forms of health insurance. No wonder it oversees 80 million policies across North America.
State Farm homeowners programs
- Home Alert Protection Discount -- Have you installed fire, smoke, burglar alarms or some other type of home monitoring system? You may be eligible for a discount.
- Roofing discounts -- If you use certain impact-resistant roofing products, you may be eligible for a discount.
Consider State Farm for bundling and discounts
Like many of its competitors, you can bundle with State Farm (which boasts an average annual savings of $800). But this is also a company known for its discounts. There's the "Home Alert Protection Discount," which lowers your premium if you've installed safety features, like a burglar alarm. You may even get a discount for using certain impact-resistant roofing products.
But the discounts go far beyond the home. For instance, they also have a multitude of discounts for auto insurers. Just a handful of discounts for car drivers: you might get a discount if you have a "green" vehicle, for having a clean driving record, for taking a defensive driving course, for keeping your mileage down and, if you're a student, getting good grades. So, even if you're coming for home, you might stay for auto.
Contact information
Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Telephone: (800) 782-8332
Types of special coverage
Identity theft resolution. Coverage helps you if your identity is stolen.
Personal Articles Policy coverage goes beyond your homeowners or renters policy to replace your valuable items. Includes inflation adjustment, wedding present coverage, among other features.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Alarm systems and safety devices. Discount for having security and fire-suppression systems.
Roofing. Discount if you use certain roofing materials.
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"I feel it's worth the price."
-Age 18-36, Alabama
"I like this company."
-Age 18-36, Arizona
"Is good and a fast service"
-Age 18-36, Arizona
"The agent took time to explain everything to me in detail and made sure I understood how the product works."
-Age 18-36, Arizona
"I wish they would make my coverage cheaper"
-Age 18-36, Arkansas
"They're quick to respond and willing to explain things and negotiate."
-Age 18-36, Arkansas
"Always looking for the fastest way to respond to my needs and do it effectively and comfortably for me"
-Age 18-36, California
"It cares about customer satisfaction"
-Age 18-36, California
"Do not waste time, join this good quality company"
-Age 18-36, California
"I would let them know that its a very affordable policy and the customer service is very good and prompt."
-Age 18-36, California
"Things have been good with them so far"
-Age 18-36, California
"Respectful employees and good service"
-Age 18-36, California
"They are very reasonable to the customer as far as prices go and they offer excellent customer service as well. I recommend this company highly."
-Age 18-36, California
"They have awesome coverage for customers of home insurance"
-Age 18-36, California
"They offer reasonable rates and good service"
-Age 18-36, California
"They provide fast service compare to others."
-Age 18-36, California
"They're easy to work with, haven't had any serious hassles."
-Age 18-36, California
"This company has a very well trained staff, who attends you with much professionalism, in addition to providing all the advice, so my satisfaction is total"
-Age 18-36, California
"Dealt with claim immediately; great service"
-Age 18-36, Colorado
"Good customer service"
-Age 18-36, Delaware
"Is very good at helping new customers"
-Age 18-36, Florida
"Excellent customer support"
-Age 18-36, Florida
"Great company to get home insurance with "
-Age 18-36, Florida
"I feel good about them"
-Age 18-36, Florida
"Is a company that I can trust"
-Age 18-36, Florida
"Is a good company and extremely helpful"
-Age 18-36, Florida
"Great attention when I needed it"
-Age 18-36, Florida
"The attention is very good, it is instinctive and they are worried about your satisfaction from the beginning to the end."
-Age 18-36, Florida
"They are the best insurance company because they really want to help you"
-Age 18-36, Florida
"They do a good job"
-Age 18-36, Florida
"They offer good service and good policies"
-Age 18-36, Florida
"They paid me more than enough to cover the damages to my flooring caused by water damage."
-Age 18-36, Florida
"Best value I could find"
-Age 18-36, Georgia
"My experience with them has been really good"
-Age 18-36, Hawaii
"I love my insurance agent; I've had the same insurance company and agent since I was 16."
-Age 18-36, Illinois
"I wanted a copy of my policy in electronic form, and my agent responded promptly and emailed it to me."
-Age 18-36, Illinois
"They try to do their best to make you happy"
-Age 18-36, Illinois
"Good price and they are easy to reach."
-Age 18-36, Indiana
"It has been a good experience. We have all home and auto at the same place for a discount."
-Age 18-36, Indiana
"It is a reliable company"
-Age 18-36, Indiana
"You can save money by doing business with them"
-Age 18-36, Indiana
"They offer really good prices."
-Age 18-36, Kansas
"Good services"
-Age 18-36, Kentucky
"Great choice for home insurance"
-Age 18-36, Kentucky
"They have provided effective guidance and advice based on claims and have always put my best interest first. "
-Age 18-36, Kentucky
"Very helpful and reliable"
-Age 18-36, Louisiana
"They are a good company and if policy prices drop they notify a person right away, they are well priced to begin with it. I like their service, their website, their courtesy, it seems like everybody is ready to help in any way, dealing with this company for the first time was easy."
-Age 18-36, Maryland
"They charge a great price for the service."
-Age 18-36, Maryland
"It is a company that meets my needs; I really trust this company"
-Age 18-36, Massachusetts
"Always easy to reach a real person."
-Age 18-36, Michigan
"I always check with our insurance agent at least once a year to make sure our policy provides adequate coverage. The addition of a room, new insulation or remodeling add value to our home and therefore may increase replacement cost. My agent is knowledgable and helpful on making sure the policy still meetsmy needs."
-Age 18-36, Michigan
"I am happy with my insurance"
-Age 18-36, Michigan
"Never have had a bad time with this company. Everything has always run smoothly."
-Age 18-36, Michigan
"They've always offered competitive prices with good service"
-Age 18-36, Michigan
"Great reputation!"
-Age 18-36, Missouri
"The insurance I got for my home is the right insurance that I needed."
-Age 18-36, Missouri
"When I had filed a claim the processing was prompt and they kept in contact with me periodically throughout the waiting period"
-Age 18-36, Nebraska
"Great customer service"
-Age 18-36, Nevada
"Great company all together. Never had an issue"
-Age 18-36, New Jersey
"I think it is a good. I want people to know that."
-Age 18-36, New Jersey
"Just that they are a great company"
-Age 18-36, New Jersey
"Getting an insurer like this is very important so you have security to protect your home"
-Age 18-36, New York
"Easy to deal with."
-Age 18-36, New York
"Good service and coverage"
-Age 18-36, New York
"It is easy to work with them on anything"
-Age 18-36, New York
"I feel calm because the policy offers protection coverage to me and my family, to my assets, protects my investment"
-Age 18-36, New York
"I liked that they knew that the quality and the good service they provide are of high efficiency"
-Age 18-36, New York
"Is a great company that I talk up to my friends any chances I get."
-Age 18-36, New York
"It is a good company, but sometimes trying to contact them is a bit difficult"
-Age 18-36, New York
"It is very good; it is really a reliable company."
-Age 18-36, New York
"In addition to being insured I feel very satisfied since there is good communication and advice. I would really recommend it to my friends and family as well as they had recommended it to me and it has not failed me."
-Age 18-36, New York
"Great workers that I talk to for help with the policy."
-Age 18-36, New York
"The quality is good for the price I pay"
-Age 18-36, New York
"There are great people that work for this company"
-Age 18-36, New York
"They have a friendly staff"
-Age 18-36, New York
"Customer service is easy to reach and is very helpful."
-Age 18-36, North Carolina
"Fast and reliable and customer service is always there to answer any questions you may have."
-Age 18-36, North Carolina
"Good company to get for homeowners"
-Age 18-36, North Carolina
"It is easy to get a quote online"
-Age 18-36, North Carolina
" State Farm gives slightly lower quote every year so that has been a nice surprise"
-Age 18-36, North Carolina
"They are very open to working with you"
-Age 18-36, North Carolina
"Very up front and helpful"
-Age 18-36, North Carolina
"Even though it's the same company I have my car insurance with, it seems easier to talk with them about my renter's insurance policy than it is the car insurance policy."
-Age 18-36, Ohio
"Over priced"
-Age 18-36, Ohio
"They are very good because they make sure I am happy with my insurance and make sure I know about the new coverage that they have to offer. Also local agents are also very nice and helpful."
-Age 18-36, Ohio
"Renters Insurance is a low price per month. We haven't had any issues with them. We have State Farm."
-Age 18-36, Oklahoma
"As for renter's insurance state farm is a great company they have great prices and great customer service."
-Age 18-36, Pennsylvania
"The agents get to know you personally"
-Age 18-36, Pennsylvania
"Good prices."
-Age 18-36, Pennsylvania
"They are also local and willing to help people."
-Age 18-36, Pennsylvania
"They are prompt and give excellent customer service"
-Age 18-36, Pennsylvania
"They have helped me every time I've called them to ask a question."
-Age 18-36, Pennsylvania
"I feel excellent about my choice to go with them"
-Age 18-36, South Carolina
"Easy to talk to about the various kinds of troubles you can have and provide answers to understand better"
-Age 18-36, Tennessee
"Perfect experience everything I need and want"
-Age 18-36, Tennessee
"Great fast help"
-Age 18-36, Texas
"It is very easy to reach customer service"
-Age 18-36, Texas
"This is the best company, period."
-Age 18-36, Texas
"Very good value"
-Age 18-36, Texas
"Good service and customer service people are nice"
-Age 18-36, Utah
"It is a solid company that I like thoroughly"
-Age 18-36, Virginia
"State Farm is a great insurance company that create unique and funny tv advertisments"
-Age 18-36, Virginia
"That their rates are reasonable. They are a trusted name in the industry."
-Age 18-36, Virginia
"I have never had problems with this company, it offers very good plans"
-Age 18-36, Washington
"Always there anytime you need them"
-Age 18-36, West Virginia
"Easy company to deal with"
-Age 18-36, West Virginia
"They are really easy to work with and really nice to talk to"
-Age 18-36, West Virginia
"Helpful agents after personal property loss"
-Age 37-52, Texas
"I liked that they knew what is efficient and good quality products. It is a good insurance company that supports you in those most difficult moments of life"
-Age 37-52, Texas
"My company has a website that answers everything and is easy to navigate"
-Age 37-52, Texas
"That they are an excellent company."
-Age 37-52, Texas
"They have a really good app that is no added expense to the insurer."
-Age 37-52, Texas
"They help you as much as possible to make you feel at ease"
-Age 37-52, Texas
"They are easy to contact and always let you know if there are any changes too be made"
-Age 37-52, Utah
"Friendly folks to ask questions to "
-Age 37-52, Virginia
"I have never had any problem with this company I think it provides excellent service"
-Age 37-52, Virginia
"Works out great and I get what I want and need"
-Age 37-52, Virginia
"Great service"
-Age 37-52, West Virginia
"Good customer service"
-Age 37-52, Wisconsin
"They offer discounts and have great customer service that always help us when we have questions or any concerns on our bill."
-Age 37-52, Arizona
"Friendly personal service"
-Age 37-52, California
"I know enough about State Farm to stay with them and be happy"
-Age 37-52, California
"The prices are reasonable along with the coverage for my home."
-Age 37-52, California
"The prices are reasonable, and the website is easy to navigate"
-Age 37-52, California
"They are professional. been in business a long time"
-Age 37-52, California
"Very good"
-Age 37-52, California
"Switched to State Farm because they offered my the best premium compared to what I was going to be charged for at renewed with LIBERTY MUTUAL. I like them I was able to not match but get a better price."
-Age 37-52, Connecticut
"This is an insurance company that allows me to express my feelings and concerns about my policy"
-Age 37-52, Florida
"Good experiences with this company because this company have great policies with comprehensive coverage and many discount available."
-Age 37-52, Florida
"Great employees to help us confused customers"
-Age 37-52, Florida
"I love them very nice to talk to and easy to make a claim"
-Age 37-52, Florida
"Its great and very useful"
-Age 37-52, Florida
"Know that the rate won't go up in the future."
-Age 37-52, Florida
"They're fair and treat me with respect."
-Age 37-52, Florida
"They are GREAT"
-Age 37-52, Florida
"They are helpful"
-Age 37-52, Florida
"Good pricing"
-Age 37-52, Georgia
"Saved me money!"
-Age 37-52, Georgia
"The rep calls me every year to go over my insurance company plan to see how they can lower our payments"
-Age 37-52, Illinois
"Quick process claims and has an helpful customer service"
-Age 37-52, Kentucky
"They care about the consumer"
-Age 37-52, Kentucky
"They truly care about your needs"
-Age 37-52, Kentucky
"They do a great job keeping me informed"
-Age 37-52, Louisiana
"Great Customer Service"
-Age 37-52, Maine
"Great policies with comprehensive coverage and many discounts available."
-Age 37-52, Maine
"Good company, decent prices"
-Age 37-52, Maine
"Very good company and easy to reach agent and get answers to your questions. Prices are good and claims are processed quickly."
-Age 37-52, Maine
"This company will help you till the end of the process"
-Age 37-52, Maryland
"Easy to use, easy to buy, easy to claim"
-Age 37-52, Michigan
"Good company "
-Age 37-52, Michigan
"State Farm costs a little more, but they are very responsive."
-Age 37-52, Michigan
"They are a great company. They care about their customers."
-Age 37-52, Michigan
"They have a good policy and cheap"
-Age 37-52, Michigan
"They really care about you and your product"
-Age 37-52, Michigan
"They really fulfill all my needs for home insurance"
-Age 37-52, Michigan
"They treat me like the person that I am and not just a policy number."
-Age 37-52, Michigan
"Very good reputation knowledgeable and very customer friendly"
-Age 37-52, Michigan
"Very good service and fair price"
-Age 37-52, Michigan
"I've been with State Farm for 34 years and never had one issue with them."
-Age 37-52, Minnesota
"They are there for you and your needs"
-Age 37-52, Mississippi
"They genuinely seem to care about what happens to you and want to help with your issues."
-Age 37-52, Mississippi
"State Farm is affordable and has policies that meet my needs"
-Age 37-52, Missouri
"It's a good company to deal with"
-Age 37-52, Missouri
"Lowest pricing around and best customer service."
-Age 37-52, Nevada
"Good price, good coverage, easy to deal with"
-Age 37-52, New Jersey
"I like that I can reach them via phone and speak with a live represensatitive"
-Age 37-52, New Jersey
"Never had any problems with this company, fair rates."
-Age 37-52, New Jersey
"People who work there are competent, do a nice job, and actually seem to care to help me."
-Age 37-52, New Jersey
"State Farm has great customer service, easy to reach no long holds on phone."
-Age 37-52, New Jersey
"Easy to deal with; prompt responses to address issues"
-Age 37-52, New York
"I believe that the best insurance company is the most important one you can have for your life and without hesitation it is necessary, State Farm has been there for me like this."
-Age 37-52, New York
"The ease when talking to a representative has been great and cleared out any doubts"
-Age 37-52, New York
"Good company "
-Age 37-52, North Carolina
"I am a new customer with this company so I don't know the ins and outs. I am happy with it so far, but have not had to use it."
-Age 37-52, North Carolina
"It is a fine company to be with"
-Age 37-52, North Carolina
"The company is great to have when you need renter's insurance."
-Age 37-52, North Carolina
"I feel that they stand behind their insurance. It is easy to contact agent or his employee for any concerns that I have. I always get a call back quickly if I leave a message for one of them. I get updated copies of policies if and when I request a change. I have only been with this company for my home, auto, motorcycle and life and feel that I am well protected. "
-Age 37-52, Ohio
"No problems with the homeowner's (or previously with renter's) policy."
-Age 37-52, Ohio
"They offer the best rates for young people also."
-Age 37-52, Oklahoma
"Excellent customer service"
-Age 37-52, Pennsylvania
"Good reputation"
-Age 37-52, Pennsylvania
"It is easy to carry out the paperwork with this company."
-Age 37-52, Pennsylvania
"My state farm agent goes above and beyond. More like a family member than an agent."
-Age 37-52, Pennsylvania
"My renters and car insurance are bundled and State Farm is a really good company with caring representatives"
-Age 37-52, Pennsylvania
"They are knowledgeable and there when you need them"
-Age 37-52, Pennsylvania
"Since our home insurer is the same as our car insurer, we enjoy that benefit. They are competent staff, friendly & helpful service."
-Age 37-52, Pennsylvania
"Their coverage is excellent. Their rates are fair."
-Age 37-52, Pennsylvania
"Their prices are ok. They have good customer service"
-Age 37-52, Pennsylvania
"They are reliable and have good customer service."
-Age 37-52, Pennsylvania
"They provide me with the coverage I need."
-Age 37-52, Pennsylvania
"We have never had a problem with this insurance company. They are open and honest and helpful whenever we have questions or problems"
-Age 37-52, Pennsylvania
"Good agents and reps to work with"
-Age 37-52, Tennessee
"Good value when bundled with auto"
-Age 37-52, Texas
"Having a local agent is absolutely the best way to deal with an insurance company"
-Age 53+, Arizona
"They have great service but charge higher for homeowners but to use a lower rate like AAA or Geico then I need to move my car insurance and those companies charge more for car insurance for me so I get better overall price using State Farm for both auto and home."
-Age 53+, Arizona
"Best price I could find"
-Age 53+, Arkansas
"They are quick to help you when you need it"
-Age 53+, Arkansas
"The claim process is very easy and most can be done online"
-Age 53+, Arkansas
"Very helpful and friendly"
-Age 53+, Arkansas
"Excellent service and coverage"
-Age 53+, California
"Good stable company that has always treated me fairly"
-Age 53+, California
"I had State Farm for years but my former agent in Michigan seemed more interested in selling me services than listening to my needs. When I moved back to CA I went back to State Farm for home insurance. So far, this office has been much better than the one in Michigan"
-Age 53+, California
"My insurance company does what it promises."
-Age 53+, California
"Personable service and great value"
-Age 53+, California
"Love them. They have served us for more than 30 years"
-Age 53+, Colorado
"I've had an excellent experience with them"
-Age 53+, Connecticut
"Their rates are competitive and they have the best customer service."
-Age 53+, Delaware
"They call me regularly to check to see if updates are needed"
-Age 53+, Florida
"I've never had to file a claim so I get yearly discounts"
-Age 53+, Florida
"Satisfied with my experience., I get good customer service."
-Age 53+, Florida
"Since this is the same company for both auto and home owners, I get a discount."
-Age 53+, Florida
"They care about their customers"
-Age 53+, Florida
"Fast, friendly service and great representatives."
-Age 53+, Georgia
"I am satisfied"
-Age 53+, Georgia
"They are easy to talk to and the office is close by. I can stop in if I have any concerns. Employees are customer friendly."
-Age 53+, Georgia
"That it is responsive, reliable, trustworthy, and has the customer as its number one focus."
-Age 53+, Hawaii
"It's the same company as my auto insurance Great local rep; calls to check on us and see if we feel comfortable with our coverage; does good things for our town - he's great."
-Age 53+, Idaho
"Good customer service. Like it"
-Age 53+, Illinois
"I have great experiences when I needed to file a claim and am sure that it will continue that way."
-Age 53+, Illinois
"It is easy to use"
-Age 53+, Illinois
"They are always curtious and prompt. A great company."
-Age 53+, Indiana
"My agent makes sure I'm covered in all my insurance needs and calls once a year to go over my policy"
-Age 53+, Kansas
"They do a good job and the rates are reasonable"
-Age 53+, Kentucky
"I have a great State Farm insurance agent"
-Age 53+, Maine
"They are easy to deal with and easy to reach. I have never put in a claim."
-Age 53+, Maryland
"Updates us frequently on our coverage"
-Age 53+, Maryland
"Easy to reach, goes that extra mile to help save me money"
-Age 53+, Michigan
"Good customer service with reasonable pricing"
-Age 53+, Michigan
"great all good here"
-Age 53+, Michigan
"I am getting so many benefits"
-Age 53+, Michigan
"Nice employees"
-Age 53+, Michigan
"Customer service people are expert and smart"
-Age 53+, Michigan
"Regular updates on my claim. Easy to navigate"
-Age 53+, Michigan
"That they are easy to get along with."
-Age 53+, Michigan
"They provide very good policies to me."
-Age 53+, Michigan
"Excellent customer service"
-Age 53+, Minnesota
"Great rates for coverage needed."
-Age 53+, Missouri
"State Farm offers a big discount for bundling my car, home and two other policies I have with them."
-Age 53+, Missouri
"I have not found a better situation than what I have for price service and coridality and so it would take a lot to draw me away from this insurer."
-Age 53+, Montana
"Responsive to my questions"
-Age 53+, Montana
"We have a good and helpful agent"
-Age 53+, Nevada
"Had them for years, feel comfortable about them"
-Age 53+, New Jersey
"It is easy to use"
-Age 53+, New Jersey
"Reliable company. I can trust on them."
-Age 53+, New Jersey
"Same as my car insurance company, so I save by bundling."
-Age 53+, New Jersey
"They give me competitive rates and have the financial stability and never hear anything bad about the company."
-Age 53+, New Jersey
"Customer service is excellent"
-Age 53+, New Mexico
"Cares about you"
-Age 53+, New York
"The office is close by and you can drop in and talk "
-Age 53+, New York
"They charge a fair price for the coverage."
-Age 53+, New York
"Appreciate the refreshing attitude"
-Age 53+, North Carolina
"I could not do better with any other provider."
-Age 53+, North Carolina
"Good for recommendation. Happy to have this insurance."
-Age 53+, North Carolina
"I asked them how much extra I would pay for renters insurance if I added it to my policy and they gave me a quote right away and I was pleased with my quote"
-Age 53+, North Carolina
"Keep up the good work. Like it."
-Age 53+, North Carolina
"They listen to you and respond appropriately."
-Age 53+, North Carolina
"Love the agent"
-Age 53+, North Carolina
"We called one time about the flooding of our apartment. We did not need to make a claim but we were able to get in touch with them very early on a Sunday morning."
-Age 53+, North Carolina
"Easy to access on any mode you desire."
-Age 53+, North Dakota
"Good customer services"
-Age 53+, North Dakota
"Well have not dealt with them much. I have talked to them when I took over parents home and put it in my name and they made it easy"
-Age 53+, Ohio
"Caring, they have good follow up"
-Age 53+, Oklahoma
"Good products, good rates, good customer service"
-Age 53+, Oregon
"The claim process is very easy and most can be done online."
-Age 53+, Oregon
"State Farm home insurance has the best customer service of any insurer I have ever had"
-Age 53+, Pennsylvania
"Good customer service"
-Age 53+, Pennsylvania
"Good experience overall; representative knowledgeable and courteous when contacted"
-Age 53+, Pennsylvania
"Good service"
-Age 53+, Pennsylvania
"Good to recommend"
-Age 53+, Pennsylvania
"It is a reputable company"
-Age 53+, Pennsylvania
"My agent calls me by name."
-Age 53+, Pennsylvania
"Overall they have been really good about following through and helping me deal with issues that have arisen with my home"
-Age 53+, Pennsylvania
"Real people, helpful in an emergency. Had a tree limb pierce my roof in a region wide storm. They found an available roofer to assist in a short period when I could not reach any. Thorough and reliable."
-Age 53+, Pennsylvania
"They are pretty good to me, fairly friendly."
-Age 53+, Pennsylvania
"They have good rates"
-Age 53+, Pennsylvania
"They don't seem to care except for payments."
-Age 53+, Rhode Island
"Caring representative. Zero waiting time, quick service."
-Age 53+, South Carolina
"Treat me very well"
-Age 53+, South Carolina
"Very easy to communicate with and take care of our needs"
-Age 53+, South Carolina
"Very good price on renters insurance"
-Age 53+, South Carolina
"Within budget, we can consider as it suits to my pocket."
-Age 53+, South Dakota
"Easy to access in any mode you desire."
-Age 53+, Texas
"Having good recommendations from my parents."
-Age 53+, Texas
"I have never had to file a homeowner or renters insurance claim, but they treat me well on my auto insurance so I would anticipate the same treatment if I should submit a claim on my dwelling."
-Age 53+, Texas
"They answer all of my questions and help me save money"
-Age 53+, Texas
"When my car was damaged by a hail storm they were very good, they suggested the repair shop. and made sure I had a car to use while mine was being repaired"
-Age 53+, Vermont
"They offer competitive rates."
-Age 53+, Virginia
"All is good with this company, you should trust them"
-Age 53+, Washington
"I have a great relationship with my agent and his employees. All are knowledgeable and friendly"
-Age 53+, Washington
"They are honest and reliable"
-Age 53+, Wisconsin
"The process is a little hard but overall its not that bad."
-Age 18-36, Alabama
"I have nothing bad experience with this company and I am fully satisfied."
-Age 18-36, California
"I want others to know that it is an average company. If they are offering promotions or it is a convenient location, then the company is not a bad choice, otherwise keep looking around"
-Age 18-36, California
"Nothing really to say about State Farm. They're all the same these insurance companies."
-Age 18-36, California
"The costs are somewhat high, in my opinion"
-Age 18-36, California
"They're good, but not the best"
-Age 18-36, California
"The entire system should need to be re-branded - I'm fed up with them."
-Age 18-36, Colorado
"Never made contact. Horrible storm damage from hurricane and they never called me. Closed my claim without even contacting me and is still trying to get out of paying the claim. Long fight very stressful and they are just awful customer service."
-Age 18-36, Florida
"Services are good but prices are so expensive."
-Age 18-36, Illinois
"I haven't had to interact with the company much."
-Age 18-36, Indiana
"It's okay, not bad not great"
-Age 18-36, Louisiana
"I haven't dealt with them much since I've not had to file a claim ever. My only annoyance is that I was charged extra for wanting to send in a check every month vs auto pay"
-Age 18-36, Michigan
"It's been ok service so far. I get a good price but thankfully I haven't had to deal with any claims."
-Age 18-36, New Jersey
"They provide excellent service, but they have some flaws"
-Age 18-36, New Jersey
"Not had any problems with the company on this part of our insurance."
-Age 18-36, North Carolina
"Not much experience other than paying my bill"
-Age 18-36, Ohio
"I would like find better deal"
-Age 18-36, Ohio
"They are good at they're jobs, but online apps, ect. are poorly lacking."
-Age 18-36, Oklahoma
"I haven't had any issues yet"
-Age 18-36, Tennessee
"This company is ok but do your homework as well"
-Age 18-36, Tennessee
"It's okay, nothing special"
-Age 18-36, Virginia
"Thankfully I haven't have to use by home coverage yet"
-Age 37-52, California
"Higher cost, but solid service thus far."
-Age 37-52, Illinois
"They can never find my account for payment because they spell my name wrong"
-Age 37-52, Illinois
"I think they are average and are similar to the other companies."
-Age 37-52, Indiana
"Price goes up, never goes down either"
-Age 37-52, Kentucky
"They covered all the basic things that I needed to know"
-Age 37-52, Mississippi
"I just pay the bill every month."
-Age 37-52, New Jersey
"Seems like a reputable company, time will tell if I like them."
-Age 37-52, New York
"Have not had any problems"
-Age 37-52, Ohio
"Expensive, too expensive"
-Age 37-52, Tennessee
"I think home insurance companies should follow-up more with their customers : To see if they need to perhaps increase the value of the homeowners insurance. Based on costly home repairs & improvements."
-Age 37-52, Tennessee
"Too expensive for my taste"
-Age 37-52, Texas
"They are responsive to my needs but are expensive"
-Age 53+, Alaska
"Not enough experience with my home owner policy to be able to judge. So far no hiccups with the policy as was the case with my car insurance."
-Age 53+, California
"They are quick to drop your insurance for slightest reasons, regardless of how long you have been a customer without claims."
-Age 53+, California
"They do good with claims but the cost is high and the deductibles are too high"
-Age 53+, Florida
"All is well so far"
-Age 53+, Illinois
"It's just okay"
-Age 53+, Illinois
"They are good when you talk to them in person but the website isnt so great."
-Age 53+, Illinois
"They are old fashioned and have local reps that have been doing this for too long and are slow and uncaring when you need something"
-Age 53+, Illinois
"They have never given me any trouble when I filed a claim."
-Age 53+, Illinois
"They try to to stay in touch with you, whether you want it or not"
-Age 53+, Maryland
"Average place, try to help others"
-Age 53+, Michigan
"Does not want to return phone calls"
-Age 53+, Michigan
"Best not to deal with them in person."
-Age 53+, Minnesota
"Little expensive."
-Age 53+, Minnesota
"High rates and premiums"
-Age 53+, Mississippi
"Thankfully nothing wrong has happened with me, so just pay and haven't used them yet."
-Age 53+, New Jersey
"I have never even contacted the company since getting my policy two years ago."
-Age 53+, Ohio
"Negative attitude of representatives."
-Age 53+, Pennsylvania
"Within my budget, still would not like to recommend this company"
-Age 53+, South Dakota
"No issue yet, I just never hear from them."
-Age 53+, Tennessee
"I am not happy with my agent because he is not attentive to my needs."
-Age 53+, Virginia
"Homeowners claim experience was horrible all others have been fine. "
-Age 53+, Washington
"I've never had to file a claim with my insurer but I'm confident that the process would be smooth. I did call get toll free customer service number about coverage and was referred to my local agent which I did not like because I wanted my question answered at that time and had to wait 2 days because it was a weekend."
-Age 53+, West Virginia