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Progressive Home Insurance Ratings

Customer Satisfaction Ratings (based on 99 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from Progressive

Customers of Progressive originally decided to purchase from the company for these reasons:
Offered best price29%
Recommended by friend or family member15%
Saw TV commercial12%
I had other insurance with this company10%
Saw online ad10%
Was the company my parents had4%
Financial Strength rating3%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member

I probably would recommend this company. 42%
I would definitely recommend this company. 37%
Neutral 19%
I probably would not recommend this company. 2%
I would not recommend this company. 0%

Would you renew?

Yes 89%
No 11%

Website and Apps

How easy to use and how helpful they are
44%Satisfied - Fulfills my needs okay
28%Completely satisfied - Gives me what I want and more
16%Neutral - No good or bad feelings on this
11%Never visited or used website or mobile app
1%Not Satisfied - Is not a good website or app
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

24%Interactive website
4%Mobile App
20%In person
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About Progressive

Types of home coverage

A standard Progressive home policy includes coverage for:

  • Dwelling
  • Personal property
  • Liability
  • Medical payments
  • Loss of use

Optional coverages you can also purchase from Progressive:

  • Guaranteed replacement cost
  • Inflation guard
  • Scheduled personal property endorsement
  • Increased limits on money and securities
  • Secondary residence premises endorsement
  • Watercraft endorsement
  • Theft coverage protection endorsement
  • Credit card forgery and depositors forgery coverage endorsement

Additional policies offered

  • Renters
  • Condominium
  • Mobile home
  • Auto
  • RV
  • Boat
  • Commercial
  • Umbrella liability
  • Life

Best Home Insurance Companies 2020: How Progressive Home Insurance Stacks Up

Progressive ranked 11th overall n the 2020 Best Insurance Companies for Home insurance. Its best showing was 6th place for claim service. It came in middle of the pack for other individual ranking factors with an 11th place for ease of use of website and apps and 12th place for both value for price and customer service. A majority of policyholders said they would renew with Progressive, 89%, and also most, 79%, would recommend the company to others

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Progressive's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Progressive (NAIC# 24260) had a complaint ratio of 2.37 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Proves more than auto insurance

Progressive is known for auto insurance, but it also offers home insurance. If you choose to buy both home and auto insurance from Progressive you can get a discount for "bundling" your policies.  You can continue to bundle other types of coverages with Progressive since they also insure boats, RVs -- and even pets with pet insurance.  Progressive offers discount to policyholders on items like rental cars, oil changes and vehicle history reports with it's PerkShare program.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Types of special coverage

Single-deductible coverage. Pay one deductible if say both your home and car are damaged in the same incident.

Water-backup. Covers water damage from backed-up sump pumps and sewer systems.


Multi-policy. Discount for more than one type of policy with the same insurance provider.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

Quote in advance. Discount when you shop ahead at least 10 days before the policy starts.

New purchase. Discount when you purchase a home.

Pay in full. Discount when you pay the year's premiums in full.

Paperless. Discount for going paperless.

New home construction. Discount when you purchase a new home.


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