Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A+
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Progressive originally decided to purchase from the company for these reasons:
28%
Offered best price
17%
Reputation
15%
I had other insurance with this company
15%
Saw TV commercial
13%
Recommended by friend or family member
5%
Saw online ad
3%
Was the company my parents had
2%
Financial strength rating
2%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

40%
I would definitely recommend this company
39%
I would probably recommend this company
16%
Neutral
4%
I would probably not recommend this company
1%
I would not recommend this company

Would you renew?

89% Yes
11% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
37%
Fairly satisfied / Fulfills my needs OK
35%
Average website and apps
14%
Unsatisfied / website and/or apps are not fulfilling my needs
7%
Very unsatisfied / digital offering is severely lacking
4%

How do you prefer to deal with insurer and policy?

Phone
41%
Interactive website
25%
In person
19%
Mobile App
9%
Email
6%
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Customer Complaint Ratio

info icon
Homeowners
0.76
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Progressive

Types of home coverage

A standard Progressive home policy includes coverage for:

  • Dwelling
  • Personal property
  • Liability
  • Medical payments
  • Loss of use

Optional coverages you can also purchase from Progressive:

  • Guaranteed replacement cost
  • Inflation guard
  • Scheduled personal property endorsement
  • Increased limits on money and securities
  • Secondary residence premises endorsement
  • Watercraft endorsement
  • Theft coverage protection endorsement
  • Credit card forgery and depositors forgery coverage endorsement

Additional policies offered

  • Renters
  • Condominium
  • Mobile home
  • Auto
  • RV
  • Boat
  • Commercial
  • Umbrella liability
  • Life

Best Home Insurance Companies 2021: How Progressive compares

Progressive earned a three and a half out of five-star InsureScore in our annual Best Home Insurance Companies review. Their highest scores of four stars were in claims, customer service and website & apps. They earned a three and a half star score in price.  

Eighty-nine percent of customers surveyed said they planned to renew their policies with Progressive and 79% of customers said they would recommend Progressive to a friend. 

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Progressive's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Proves more than auto insurance

Progressive is known for auto insurance, but it also offers home insurance. If you choose to buy both home and auto insurance from Progressive you can get a discount for "bundling" your policies.  You can continue to bundle other types of coverages with Progressive since they also insure boats, RVs -- and even pets with pet insurance.  Progressive offers discount to policyholders on items like rental cars, oil changes and vehicle history reports with it's PerkShare program.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Types of special coverage

Single-deductible coverage. Pay one deductible if say both your home and car are damaged in the same incident.

Water-backup. Covers water damage from backed-up sump pumps and sewer systems.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

Quote in advance. Discount when you shop ahead at least 10 days before the policy starts.

New purchase. Discount when you purchase a home.

Pay in full. Discount when you pay the year's premiums in full.

Paperless. Discount for going paperless.

New home construction. Discount when you purchase a new home.

In which states is Progressive home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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