Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A+
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Progressive originally decided to purchase from the company for these reasons:
28%
Offered best price
17%
Reputation
15%
I had other insurance with this company
15%
Saw TV commercial
13%
Recommended by friend or family member
5%
Saw online ad
3%
Was the company my parents had
2%
Financial strength rating
2%
The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

info icon
Homeowners
0.76
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best home insurance companies 2021: Progressive

How Progressive compares

Progressive earned a three and a half out of five-star InsureScore in our annual Best Home Insurance Companies review. Their highest scores of four stars were in claims, customer service and website & apps. They earned a three and a half star score in price.

Eighty-nine percent of customers surveyed said they planned to renew their policies with Progressive and 79% of customers said they would recommend Progressive to a friend.

How likely to recommend?

40%
I would definitely recommend this company
39%
I would probably recommend this company
16%
Neutral
4%
I would probably not recommend this company
1%
I would not recommend this company

Would you renew?

89% Yes
11% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
37%
Fairly satisfied / Fulfills my needs OK
35%
Average website and apps
14%
Unsatisfied / website and/or apps are not fulfilling my needs
7%
Very unsatisfied / digital offering is severely lacking
4%

How do you prefer to deal with insurer and policy?

Phone
41%
Interactive website
25%
In person
19%
Mobile App
9%
Email
6%

Types Of Coverages Offered

  • Dwelling
  • Personal property
  • Medical payments to others
  • Personal liability
  • Additional living expenses
  • Homeowners
  • Condo
  • Flood
  • Home Security
  • Home Warranty
  • Home Share
  • Mobile Home
  • Renters

Discounts Offered

    • Bundle homeowners + auto
    • Alarm systems and safety devices
    • Quote in advance
    • New purchase
    • Pay in full
    • Receive documents by email
    • New home construction

Additional coverages offered

  • Auto
  • ATV
  • Boat
  • Classic car
  • Golf cart
  • Mexico auto
  • Motorcycle
  • PWC
  • RV
  • Segway
  • Snowmobile
  • Dental
  • Health
  • ID theft
  • Life
  • Pet
  • Phone and electronics
  • Travel
  • Umbrella
  • Vision
  • Wedding
  • Business Insurance

In which states is Progressive home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About Progressive home Insurance

On March 10, 1937, Joseph Lewis and Jack Green started Progressive Mutual Insurance Company with the goal of providing vehicle owners with security and protection.

In 1956, Progressive Casualty Insurance Company was founded to be the first specialty underwriters of nonstandard insurance and in 1965 the name was changed again as The Progressive Corporation is founded with Peter B. Lewis in the role of CEO.

Progressive went public in 1971 and they also started offering motor home and commercial lines policies. In 1990, Progressive set a new industry standard for claims service by offering immediate response capability to auto customers, and by 1994, Progressive was the seventh-largest insurer in the United States.

Progressive went online in 1995 when they become the first auto insurance group to launch a website, auto-insurance.com. Two years later, the site became progressive.com. 

By 1997, customers could buy a policy, not just get a quote online.

In 2008 Flo and the Superstore debuted and in 2011 Progressive introduced Snapshot®, rewarding customers with lower rates for safe driving behaviors. In 2014 Progressive secured a controlling interest investment in American Strategic Insurance (ASI).

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