Best Home Insurance Companies

Progressive home insurance review and ratings 2023

Progressive is the No. 6 company in the 2023 Insure.com Best Insurance Companies survey, with a score of 3.1 stars out of 5. Most customers say they would renew their policies and recommend the company to others.

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Our take

Progressive is an increasingly popular choice for home insurance and one of the biggest insurance companies in the nation. It landed at No. 6 in the 2023 Insure.com Best Insurance Companies home insurance ranking. 

Nine out of 10 Progressive customers plan to renew their policy, while 92% would recommend the company to others. Progressive was also highly rated on our survey for bundling home and auto. 

Several competitors may offer better discounts, and Progressive doesn’t have the lowest rates among the companies in our ranking – although its rates are below the national average of $2,433 a year.  

In most areas, the company has earned a good reputation. 

Progressive has an A+ rating with AM Best, which means it’s on solid financial ground and won’t have trouble paying claims. 

progressive
Progressive Ratings
Overall Rating: 3.1
Average Premium: 4.3
NAIC: 1.38
Customer Satisfaction: 4.3
AM Best Rating: A+

Pros and Cons

Pros:
  • Home insurance rates are cheaper than the national average
  • Highly rated for bundling home and auto insurance
  • Nine out of 10 customers say they’ll renew
Cons:
  • Has a lower than average rating for claims satisfaction
  • Offers a lower bundling discount than some competitors

Below is Insure.com’s review of the company. It’s based on third-party metrics, including two J.D. Power studies (Home Insurance Study and Property Claims Satisfaction Study) and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores. 

How much Progressive costs

Progressive has rates below the national average of $2,433 but isn’t the cheapest option compared to some other top companies. A number of the insurance companies in the survey had lower rates, although discounts can make a difference to the final cost.

Company Average annual rate
Progressive $2,321
State Farm $2,282
Allstate $1,895

How Progressive scores on customer satisfaction

Our survey found that 86% of Progressive customers rated it highly for customer satisfaction. It wasn’t too far behind State Farm, which led this category. 

Progressive also has a score of 801/1,000 in J.D. Power’s 2022 U.S. Home Insurance Study customer satisfaction index, which is lower than other companies we looked at, but lands above Farmers. 

Company Percent of customers that are satisfied J.D. Power overall satisfaction score (out of 1,000)
Progressive 86% 801
State Farm 93% 829
American Family 88% 842

How Progressive scores on policy offerings

Progressive scores very highly when it comes to policy offerings. The percentage of customers who reported being satisfied with its policy offerings is 88%, just behind category winner Travelers and tying with State Farm. Progressive offers everything from RV insurance to wedding insurance, so a high score in this category is appropriate. 

Company Percent of customers satisfied with the company’s policy offerings
Progressive 88%
Travelers 91%
State Farm 88%

How Progressive scores on ease of service

When it comes to ease of service – how easy it is for customers to access policy documents and services – Progressive customers gave it one of the highest scores. It placed just behind  category leader Travelers.

Company Percent of customers satisfied with the company’s ease of service
Progressive 90%
Travelers 91%
American Family 83%

Would current customers recommend Progressive to others?

According to our survey, Progressive scores highly in terms of how many customers would recommend it to others at 92%. Some competitors, however, were rated slightly better. That includes State Farm, which won this category. 

Company Percent of customers who would recommend the company to others
Progressive 92%
State Farm 97%
American Family 94%

How trustworthy is Progressive?

Progressive has earned the trust of most of its customers, but it was rated slightly lower than some other national competitors. No ranked company had more than 83% of its customers agree or strongly agree that it was trustworthy. State Farm led this category. 

Company Percent of customers who say they trust the company
Progressive 74%
State Farm 83%
Liberty Mutual and Travelers 81%

Do Progressive customers plan to renew?

According to our survey, 90% of Progressive customers plan to renew their home insurance with the insurer, which is admittedly very high. However, Progressive didn’t score as well as Travelers, which led this category among the companies we ranked. 

Company Percent of customers who plan to renew with the company
Progressive 90%
Travelers 97%
American Family 94%

How Progressive scores on claims handling

Progressive was in the lower half of companies in this survey category. And, in J.D. Power’s 2022 claims satisfaction study, Progressive ranks squarely in the middle. The average J.D. Power claims satisfaction score is 871.

Company Survey score for claims handling J.D. Power claims satisfaction score (out of 1,000)
Progressive 44% 874
State Farm 78% 876
Farmers 72% 884

How Progressive rates for bundling home and auto policies

Customers scored Progressive highly for satisfaction with its auto and home bundling options, even if our study found that the bundling discount for the average Progressive customer lagged behind competitors.

Company Survey score for claims handling Average bundling discount
Progressive 76% 5%
Travelers 75% 12%
Farmers 69% 15%

How Progressive rates for discounts

While Progressive is known for its discounts, it didn’t win this category. Liberty Mutual, which is not ranked, scored higher.

Company Survey score for discounts
Progressive 68%
Liberty Mutual 81%
Allstate 50%

How Progressive rates for military discounts

While Progressive isn’t known for its military discounts, it scored respectably with the second-highest score for discounts to members of the military, following USAA. USAA is exclusively available for members of the military, veterans and their families, so for Progressive to score at all in this category represents a major win.

Company Survey score for military discounts
Progressive 18%
USAA 51%

Progressive home insurance coverage types

  • Dwelling 
  • Personal property 
  • Medical payments to others 
  • Personal liability 
  • Additional living expenses 
  • Homeowners 
  • Condo 
  • Flood 
  • Home security 
  • Home warranty 
  • Home share 
  • Mobile home 
  • Renters 

Progressive home insurance discounts

  • Bundle homeowners and auto 
  • Alarm systems and safety devices 
  • Quote in advance 
  • New purchase 
  • Pay in full 
  • Receive documents by email 
  • New home construction

Other policies offered

  • Auto 
  • ATV 
  • Boat 
  • Classic car 
  • Golf cart 
  • Mexico auto 
  • Motorcycle 
  • PWC 
  • RV 
  • Segway 
  • Snowmobile 
  • Dental 
  • Health 
  • ID theft 
  • Life 
  • Pet 
  • Phone and electronics 
  • Travel 
  • Umbrella 
  • Vision 
  • Wedding 
  • Business Insurance 

States where Progressive offers coverage

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Table
States where Progressive offers coverage
Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
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Company background

progressive

On March 10, 1937, Joseph Lewis and Jack Green started Progressive Mutual Insurance Company to provide vehicle owners with security and protection. In 1956, Progressive Casualty Insurance Company was founded as the first specialty underwriter of nonstandard insurance.

The company expanded to writing other lines of business, including home. In addition to providing customers quotes from other companies through its agency, Progressive underwrites its own home insurance program.

Progressive was one of the first insurers to launch a website; it provides coverage across the United States, and is bundling options, discounts, and its well-designed digital experience.

Resources & Methodology

Sources:

Progressive. “Homeowners insurance.” Accessed December 2022

J.D. Power. “2022 U.S. Property Claims Satisfaction Study.” Accessed December 2022

J.D. Power. “2022 U.S. Home Insurance Study.” Accessed December 2022

Methodology

Insure.com in the fall of 2022 surveyed more than 1,500 people with auto, home, life and health insurance (805 with home insurance). The survey was conducted by online market research company Slice MR. Respondents were asked to name their insurer and the editors then selected – based on the number of responses – the top companies for this year’s Best Home Insurance Companies ranking. Insure.com needed 20 or more of a company’s customers to respond to the survey for that insurer to be included in the ranking, although in some categories the editors did consider companies with 18 or 19 responses.

Respondents were first asked to grade their insurer in the following categories – customer satisfaction, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Survey score calculation. Respondents were then asked to rank their insurer’s top three attributes out of more than a dozen presented – including customer satisfaction and policy offerings. For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as scores. 

Respondents were then asked if they would recommend their insurer to someone else. The percentage who said yes is presented in the results.

They also were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and AM Best data, which measures financial strength. 

They also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., managing director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For home insurers, we used the following weights to calculate the overall score for each company: 

  • AM Best: 25% of total score
  • NAIC: 15% of total score
  • Annual premium: 20% of total score
  • Survey: 40% of total score (10% customer satisfaction, 10% recommended and 10% renewal rate, 10% claims handling)

No company in the ranking received less than 1 star in any category and 5 stars was the most any insurer could receive.

author image
Barry Eitel
Contributing Researcher

 
  

Barry Eitel is a content writer and journalist focused on insurance, small business and finance. He has researched and written about personal finance since 2012, with a special focus on entrepreneurship, freelancing and other small business operations. His writing on insurance and small business has been featured in 7x7, Brit + Co, Intuit Quickbooks, Bankrate, Policygenius and Lendio.

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