Progressive home insurance ratings

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Overall Rating info icon info icon
3.5 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Best home insurance companies 2021: Progressive

How Progressive compares

Progressive earned a three and a half out of five-star InsureScore in our annual Best Home Insurance Companies review. Their highest scores of four stars were in claims, customer service and website & apps. They earned a three and a half star score in price.

Eighty-nine percent of customers surveyed said they planned to renew their policies with Progressive and 79% of customers said they would recommend Progressive to a friend.

Types of coverage offered by Progressive home insurance

  • Dwelling
  • Personal property
  • Medical payments to others
  • Personal liability
  • Additional living expenses
  • Homeowners
  • Condo
  • Flood
  • Home Security
  • Home Warranty
  • Home Share
  • Mobile Home
  • Renters

Discounts offered by Progressive home insurance

    • Bundle homeowners + auto
    • Alarm systems and safety devices
    • Quote in advance
    • New purchase
    • Pay in full
    • Receive documents by email
    • New home construction

Additional coverage offered by Progressive home insurance

  • Auto
  • ATV
  • Boat
  • Classic car
  • Golf cart
  • Mexico auto
  • Motorcycle
  • PWC
  • RV
  • Segway
  • Snowmobile
  • Dental
  • Health
  • ID theft
  • Life
  • Pet
  • Phone and electronics
  • Travel
  • Umbrella
  • Vision
  • Wedding
  • Business Insurance

In which states Progressive is available?

States in which Progressive is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Reasons for Buying

Customers of Progressive originally decided to purchase from the company for these reasons:
  • 28% Offered best price
  • 17% Reputation
  • 15% I had other insurance with this company
  • 15% Saw TV commercial
  • 13% Recommended by friend or family member
  • 5% Saw online ad
  • 3% Was the company my parents had
  • 2% Financial strength rating
  • 2% The company website and mobile apps are easy to use and helpful

Customer Complaint Ratio

info icon
( Progressive’s customer complaint ratio for Homeowners insurance is 0.76 )
0.76
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about Progressive homeowners insurance

How likely to recommend?

  • 40%I would definitely recommend this company
  • 39%I would probably recommend this company
  • 16%Neutral
  • 4%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

89% Yes
11% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 37%
  • Fairly satisfied / Fulfills my needs OK 35%
  • Average website and apps 14%
  • Unsatisfied / website and/or apps are not fulfilling my needs 7%
  • Very unsatisfied / digital offering is severely lacking 4%

How do you prefer to deal with insurer and policy?

  • Phone 41%
  • Interactive website 25%
  • In person 19%
  • Mobile App 9%
  • Email 6%

About Progressive home Insurance

On March 10, 1937, Joseph Lewis and Jack Green started Progressive Mutual Insurance Company with the goal of providing vehicle owners with security and protection.

In 1956, Progressive Casualty Insurance Company was founded to be the first specialty underwriters of nonstandard insurance and in 1965 the name was changed again as The Progressive Corporation is founded with Peter B. Lewis in the role of CEO.

Progressive went public in 1971 and they also started offering motor home and commercial lines policies. In 1990, Progressive set a new industry standard for claims service by offering immediate response capability to auto customers, and by 1994, Progressive was the seventh-largest insurer in the United States.

Progressive went online in 1995 when they become the first auto insurance group to launch a website, auto-insurance.com. Two years later, the site became progressive.com. 

By 1997, customers could buy a policy, not just get a quote online.

In 2008 Flo and the Superstore debuted and in 2011 Progressive introduced Snapshot®, rewarding customers with lower rates for safe driving behaviors. In 2014 Progressive secured a controlling interest investment in American Strategic Insurance (ASI).

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