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Progressive Home Insurance Ratings

Customer Satisfaction Ratings (based on 151 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Progressive

Customers of Progressive originally decided to purchase from the company for these reasons:
Offered best price25%
Saw TV commercial14%
Recommended by friend or family member12%
Saw online ad11%
I had other insurance with this company9%
The company website and mobile apps are easy to use and helpful3%
Was the company my parents had3%
Financial Strength rating3%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 47%
I probably would recommend this company. 37%
Neutral 15%
I probably would not recommend this company. 1%
I would not recommend this company. 0%

Would you renew?

Yes 86%
No 14%

Website and Apps

How easy to use and how helpful they are
49%Good - Fulfills my needs
42%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
1%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

28%In person
7%Smartphone app
28%Interactive website
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About Progressive

Types of home coverage

A standard Progressive home policy includes coverage for:

  • Dwelling
  • Personal property
  • Liability
  • Medical payments
  • Loss of use

Optional coverages you can also purchase from Progressive:

  • Guaranteed replacement cost
  • Inflation guard
  • Scheduled personal property endorsement
  • Increased limits on money and securities
  • Secondary residence premises endorsement
  • Watercraft endorsement
  • Theft coverage protection endorsement
  • Credit card forgery and depositors forgery coverage endorsement

Additional policies offered

  • Renters
  • Condominium
  • Mobile home
  • Auto
  • RV
  • Boat
  • Commercial
  • Umbrella liability
  • Life

Best Home Insurance Companies: How Progressive Stacks Up

A sixth place ranking with a score of 86.62 is impressive for Progressive in the Best Insurance Companies survey for Home insurance. The worst ranking is 10th place for customer service, which best is 4th place for claims. In the new category of website and apps, Progressive came in 6th with a score of 83.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Progressive (NAIC# 24260) had a complaint ratio of 2.37 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Proves more than auto insurance

Progressive is known for auto insurance, but it also offers home insurance. If you choose to buy both home and auto insurance from Progressive you can get a discount for "bundling" your policies.  You can continue to bundle other types of coverages with Progressive since they also insure boats, RVs -- and even pets with pet insurance.  Progressive offers discount to policyholders on items like rental cars, oil changes and vehicle history reports with it's PerkShare program.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Types of special coverage

Single-deductible coverage. Pay one deductible if say both your home and car are damaged in the same incident.

Water-backup. Covers water damage from backed-up sump pumps and sewer systems.


Multi-policy. Discount for more than one type of policy with the same insurance provider.

Alarm systems and safety devices. Discount for having security and fire-suppression systems.

Quote in advance. Discount when you shop ahead at least 10 days before the policy starts.

New purchase. Discount when you purchase a home.

Pay in full. Discount when you pay the year's premiums in full.

Paperless. Discount for going paperless.

New home construction. Discount when you purchase a new home.


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