American Family home insurance ratings

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Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
80%
% Who Plan to Renew
94%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

American Family: Best home insurance company for customer satisfaction

Insurance designed with you in mind.

How American Family compares

American Family (AmFam) earned a solid spot in our Top 5 with an InsureScore of four out of five stars but also secured the title of Best Home Insurance Company for Customer Satisfaction in our annual review of the Best Home Insurance Companies.

Ninety-four percent of customers surveyed said they planned to renew their policies with American Family, but that comes as no surprise. American Family offers a unique array of special coverages and discounts to accommodate and support nearly any need.

Customers report that American Family treats them like family, is easy to talk to and offers a quick and easy claims process at affordable prices.

Types of coverage offered by American Family home insurance

  • Dwelling
  • Liability
  • Personal property
  • Loss of use

Discounts offered by American Family home insurance

    • Age of Home
    • Home Purchase
    • Newer Home, Better Savings
    • Smart Home
    • Pay, Full Pay and Paperless Discounts
    • Safety-Savvy Habits
    • Multi-Product
    • Paperless
    • Proactive Home Protection
    • Renovated Home

Additional coverage offered by American Family home insurance

  • Auto insurance
  • Life insurance
  • Business insurance
  • Farm & Ranch insurance
  • Snowmobile insurance
  • Boat insurance
  • Flood insurance
  • Health insurance
  • Umbrella insurance
  • Identity theft insurance
  • Credit monitoring
  • Renters Insurance
  • Condo Insurance
  • Manufactured Home
  • Landlord Insurance

In which states American Family is available?

States in which American Family is available
Arizona
Colorado
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Minnesota
Missouri
Nebraska
Nevada
North Dakota
Ohio
Oregon
South Dakota
Utah
Washington
Wisconsin

Reasons for Buying

Customers of American Family originally decided to purchase from the company for these reasons:
  • 21% Reputation
  • 20% Recommended by friend or family member
  • 17% Offered best price
  • 13% I had other insurance with this company
  • 10% Saw TV commercial
  • 7% Financial strength rating
  • 5% Saw online ad
  • 5% Was the company my parents had
  • 2% The company website and mobile apps are easy to use and helpful

Customer Complaint Ratio

info icon
( American Family’s customer complaint ratio for Homeowners insurance is 0.28 )
0.28
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about American Family homeowners insurance

How likely to recommend?

  • 48%I would definitely recommend this company
  • 32%I would probably recommend this company
  • 17%Neutral
  • 3%I would probably not recommend this company
  • 0%I would not recommend this company

Would you renew?

94% Yes
6% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 44%
  • Fairly satisfied / Fulfills my needs OK 32%
  • Average website and apps 13%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%
  • Very unsatisfied / digital offering is severely lacking 2%

How do you prefer to deal with insurer and policy?

  • Phone 39%
  • In person 32%
  • Email 13%
  • Interactive website 11%
  • Mobile App 5%

About American Family home Insurance

In 1927, Herman Wittwer launched Farmers Mutual Automobile Insurance Company on October 3rd in Madison, WI.

By 1948, State Farm Mutual of Madison renamed Farmers Mutual Insurance Company of Wisconsin and in 1957 Farmers Mutual introduced sickness and accident insurance.

In 1958, the company got into homeowners insurance and opened the highly successful American Family Life Insurance Company. They quickly expanded to ten states.

American Family Mutual Insurance Company, S.I. is born in 1963 when they made the final name change to the company and in 1975 - American Family launched their Commercial Lines and became the fifth-largest mutual auto insurer in the country.

By 1977, American Family celebrated its 50th birthday with 2.3 million policies and 2,360 agents and by 1981, American Family had assets surpassing $1 billion.

2017 was American Family's 90th year in business and they are now Wisconsin's fourth-largest company with revenue of $8.8 billion.

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