American General (AIG) home insurance ratings

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Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
87%
% Who Plan to Renew
95%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Best home insurance companies 2021: American General (AIG)

Homeowners Insurance Designed For You

How American General (AIG) compares

American General (AIG) earned a Top 5 spot in our annual Best Home Insurance Companies review, with an InsureScore of four out of five stars. AIG secured their highest ratings in claims, customer service and website & apps. 

When we asked AIG customers how many of them planned to renew their AIG policies, 95% said yes. Eighty-seven percent of AIG customers said they would recommend AIG to a friend, which speaks to their overall satisfaction with the company and coverage. 

Types of coverage offered by AIG home insurance

  • Dwelling
  • Liability
  • Personal property
  • Excess liability
  • Additional living expenses

Discounts offered by AIG home insurance

    • Bundle home and auto
    • Alarm system
    • Sprinklers
    • Impact-resistant or non-combustible roofing materials
    • Automatic water shut-off valve
    • Backup generator

Additional coverage offered by AIG home insurance

  • Condo and Co-op insurance
  • Building ordinance coverage
  • Wildfire protection unit 
  • High-value home insurance
  • Auto insurance
  • Life insurance
  • Travel insurance
  • Personal accident & health insurance
  • Business & enterprise insurance

In which states American General (AIG) is available?

States in which American General (AIG) is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Reasons for Buying

Customers of American General (AIG) originally decided to purchase from the company for these reasons:
  • 31% Saw TV commercial
  • 19% Saw online ad
  • 16% Reputation
  • 10% Financial strength rating
  • 9% Offered best price
  • 9% Recommended by friend or family member
  • 3% The company website and mobile apps are easy to use and helpful
  • 2% Was the company my parents had
  • 1% I had other insurance with this company

Customer Complaint Ratio

info icon
( American General (AIG)’s customer complaint ratio for Homeowners insurance is 0.10 )
0.10
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

More things to consider about AIG homeowners insurance

How likely to recommend?

  • 70%I would definitely recommend this company
  • 17%I would probably recommend this company
  • 10%Neutral
  • 2%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

95% Yes
5% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 55%
  • Fairly satisfied / Fulfills my needs OK 20%
  • Very unsatisfied / digital offering is severely lacking 10%
  • Unsatisfied / website and/or apps are not fulfilling my needs 7%
  • Average website and apps 6%

How do you prefer to deal with insurer and policy?

  • In person 45%
  • Phone 24%
  • Interactive website 11%
  • Email 10%
  • Mobile App 10%

About American General (AIG) home Insurance

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG offers some noteworthy home insurance programs:

  • Green Rebuilding - This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
  • Equipment Breakdown Coverage - If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved, which may help to explain their four-star InsureScore in claims.

Contact American General (AIG)

American General (AIG),
175 Water Street,
New York,
NY 10038

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