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AIG Home Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 122 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from AIG

Customers of AIG originally decided to purchase from the company for these reasons:
Offered best price20%
Recommended by friend or family member16%
Saw online ad15%
Financial Strength rating11%
Saw TV commercial11%
Was the company my parents had2%
I had other insurance with this company2%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 51%
I probably would recommend this company. 41%
Neutral 6%
I probably would not recommend this company. 2%
I would not recommend this company. 0%

Would you renew?

Yes 88%
No 12%

Website and Apps

How easy to use and how helpful they are
51%Excellent - Gives me what I need and more
41%Good - Fulfills my needs
6%Just okay - Fulfills some but not all of my needs
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking
1%Never visited/used website or mobile app

How You Prefer to Deal with Insurers

33%In person
25%Interactive website
6%Smartphone app
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About AIG

Homeowners policies offered

  • Home
  • Condo

Additional policies offered

  • Life insurance
  • Investment accounts
  • Business insurance
  • Travel insurance
  • Drone insurance

Best Home Insurance Companies: How AIG Stacks Up

With an overall score of 88.22 and 4.5 stars AIG came in 4th place in our Best Home Insurance Companies survey. With an impressive third place in three categories, claims, value for price and ease of use of website and app, AIG home insurance showed to be a hit with its policyholders. Most of those surveyed, 92%, said they would recommend AIG to family and friends.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, AIG (NAIC# 19402) had a complaint ratio of 0.12 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A global leader

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG homeowners programs

  • Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
  • Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

Consider AIG Insurance if you want a personal point of contact

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.

Contact information

Corporate headquarters

American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244

Special Coverages:

Condo and Co-op insurance

Building ordinance coverage

Wildfire protection unit 

High value home insurance


Bundle home and auto

Alarm system


Impact resistant or non-combustible roofing materials

Automatic water shut-off valve

Backup generator


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