AIG Home Insurance Ratings
Product
Home
Overall
85.21
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
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AM Best Financial Strength RatingsOctober 31, 2019
A
Other Companies to Consider:
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Reasons for Buying from AIG
Customers of AIG originally decided to purchase from the company for these reasons:
| Offered best price | 19% |
| Recommended by friend or family member | 17% |
| Reputation | 15% |
| Saw online ad | 12% |
| I had other insurance with this company | 10% |
| Financial Strength rating | 9% |
| Saw TV commercial | 9% |
| The company website and mobile apps are easy to use and helpful | 5% |
| Was the company my parents had | 4% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
37%
Completely satisfied - Gives me what I want and more
32%
Satisfied - Fulfills my needs okay
17%
Never visited or used website or mobile app
11%
Neutral - No good or bad feelings on this
2%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
1%
Not Satisfied - Is not a good website or app
How You Prefer to Deal with Insurers
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About AIG
Homeowners policies offered
- Home
- Condo
Additional policies offered
- Life insurance
- Investment accounts
- Business insurance
- Travel insurance
- Drone insurance
Best Home Insurance Companies 2020: How AIG Home Insurance Compares
With an overall score of 85.21, AIG came in 8th place in our 2020 Best Home Insurance Companies survey. Its highest showing was a 5th place in both ease of use of websites and apps and value for price. AIG received 15th place for customer service, but with a respectable score of 83.40. For claims servicing, it received 10th place but with an impressive score of 89.38. A good majority, 79%, said they would recommend AIG to family and friends and 91% said they plan to renew their home insurance with AIG.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of AIG's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, AIG (NAIC# 19402) had a complaint ratio of 0.12 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
A global leader
Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).
AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.
AIG homeowners programs
- Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
- Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.
Consider AIG Insurance if you want a personal point of contact
AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.
Contact information
Corporate headquarters
American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244
Special Coverages:
Condo and Co-op insurance
Building ordinance coverage
Wildfire protection unit
High value home insurance
Discounts:
Bundle home and auto
Alarm system
Sprinklers
Impact resistant or non-combustible roofing materials
Automatic water shut-off valve
Backup generator
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"Offers good coverage and promotions for all people"
-Age 18-36, Alaska
"Comfortable and viable company to work with for ccoverage and claims"
-Age 18-36, Arizona
"It is the best company, I like it a lot"
-Age 18-36, Arizona
"I got a good price, sticking with them for now"
-Age 18-36, California
"I end up with a reputable company and am satisfied with the experience that I still have with them explicitly that they are number one in my book."
-Age 18-36, California
"I feel it has been a good decision to have AIG as my home insurer, I have not had any problem"
-Age 18-36, California
"I want other people to know that my insurer is very responsive and doing well, will definitely recommend to anyone who is looking for good insurance company."
-Age 18-36, California
"It is a safe company"
-Age 18-36, California
"It is the best insurance company"
-Age 18-36, California
"My claim was processed quickly"
-Age 18-36, California
"Myinsurance company does what it promises"
-Age 18-36, California
"My insurance company gives me confidence my home is protected"
-Age 18-36, California
"It offers a fair price, so it promises to return you in services, in addition to support everywhere with a lot of quality in the service."
-Age 18-36, California
"The company is the best"
-Age 18-36, California
"The quality of service is excellent"
-Age 18-36, California
"The services and responses are excellent"
-Age 18-36, California
"This company is safe and fast to buy a policy from"
-Age 18-36, California
"This is a company that keeps promises"
-Age 18-36, California
"Very affordable and good reputation"
-Age 18-36, California
"Very convenient"
-Age 18-36, California
"Very good support and innovation with its products"
-Age 18-36, California
"Very inexpensive with an easy to navigate app."
-Age 18-36, California
"I'd recommend for my agent who I've had great experiences with and treats all of her clients great"
-Age 18-36, California
"They take good care of your needs"
-Age 18-36, Colorado
"The attention of the employees and the insurance services are really very good , excellent service"
-Age 18-36, Delaware
"Customer service is very positive and aims to satisfy all the queries"
-Age 18-36, Florida
"Good rates and good service"
-Age 18-36, Florida
"I definitely recommend this company, as it is one of the most responsible and recommended in the market."
-Age 18-36, Florida
"It's all I need because of its great products"
-Age 18-36, Florida
"I like very much the service I have received so far"
-Age 18-36, Florida
"Love everything about my experience with AIG "
-Age 18-36, Florida
"Offers great coverages and good app"
-Age 18-36, Florida
"They are easy to deal with and prices are good"
-Age 18-36, Florida
"They have always been helpful. They are easy to reach by phone and very professional."
-Age 18-36, Florida
"I like that they will not trouble you with endless calls to try to talk you into more coverage like other companies have done with me previous"
-Age 18-36, Florida
"I feel that they're ok. They're a decent price for what I need, and if ever I have a question, they answer it fully. I hardly interact with them though."
-Age 18-36, Georgia
"Customer service is good, I have the coverage I need, the website is easy to navigate."
-Age 18-36, Louisiana
"I love the service that I get"
-Age 18-36, Massachusetts
"The personnel is very attentive to my needs and any questions or concerns that i might have and they do have a price matching policy which means they will beat any other competitors price."
-Age 18-36, Mississippi
"I like them ..east to contact"
-Age 18-36, New Jersey
"They have covered my security concerns very well"
-Age 18-36, New Jersey
"I like all the benefits they provide"
-Age 18-36, New York
"Excellent company that provides for my needs"
-Age 18-36, New York
"I was very anxious looking for a good plan and I found them and are happy"
-Age 18-36, New York
"It is unique and comfortable"
-Age 18-36, New York
"Nice people to deal with."
-Age 18-36, New York
"Really great service"
-Age 18-36, New York
"They're good and have a good customer service"
-Age 18-36, New York
"This company has a very dedicated staff"
-Age 18-36, New York
"All good with this company so far"
-Age 18-36, Ohio
"Good services and representative explained about the product each and every point."
-Age 18-36, Ohio
"I have had a good experience with them"
-Age 18-36, Ohio
"Good customer service "
-Age 18-36, Texas
"Service is awesome, I never had a problem with them"
-Age 18-36, Utah
"Good experience."
-Age 18-36, Washington
"I'm loyal to this company because they have treated me well"
-Age 18-36, Washington
"Knowledgeable, professional, I always deal with the same agent."
-Age 18-36, Washington
"Very good price compared to others"
-Age 37-52, Arizona
"Meets my personalize needs "
-Age 37-52, California
"My experience was very good and they explained the all terms are clearly."
-Age 37-52, California
"The company's service is good"
-Age 37-52, California
"They provide excellent pool of information"
-Age 37-52, California
"Better price and service than most"
-Age 37-52, Connecticut
"I got home insurance policies in my budget with tthis company"
-Age 37-52, Florida
"My adjuster is friendly and gets my needs."
-Age 37-52, Florida
"Nothing special just gets my home insured for a decent price"
-Age 37-52, Florida
"This company has a very dedicated staff"
-Age 37-52, Florida
"The website of this company is very fast and easy to use"
-Age 37-52, Florida
"Very satisfied with their offerings"
-Age 37-52, Florida
"Good treatment of me by the company with my questions"
-Age 37-52, Illinois
"Reliable and good prices"
-Age 37-52, Illinois
"My agent is exceptional at his job and explaining coverages to me"
-Age 37-52, Michigan
"I found them to be very reliable"
-Age 37-52, New Hampshire
"I am very pleased with this insurer and bought my insurance from this company only"
-Age 37-52, New Jersey
"It is a good company to buy home insurance from"
-Age 37-52, New Jersey
"Good offerings and great customer service"
-Age 37-52, New York
"I think it is a really great company"
-Age 37-52, New York
"The company is great, it is the only one that I trust"
-Age 37-52, New York
"Good trustworthy company"
-Age 37-52, New York
"The price of the product is reasonable"
-Age 37-52, New York
"They provide excellent service"
-Age 37-52, New York
"Their website is very easy to navigate"
-Age 37-52, New York
"The company seems to care about the customer and their needs"
-Age 37-52, Oklahoma
"This company is very efficient and responsible"
-Age 37-52, Oregon
"PMI is included in my policy, which is so helpful"
-Age 37-52, Pennsylvania
"Agents will treat you really very good"
-Age 37-52, South Carolina
"I have good experience because this company take personalized approach to understanding my needs and objectives."
-Age 37-52, South Dakota
"Easy to buy, easy to use website"
-Age 37-52, Texas
"I have never had a problem with them and the price is good for the coverage I receive."
-Age 37-52, Texas
"Cover for your garden and plants (up to $1,000 for landscaping and $1,000 for plants in total or $250 per plant). Legal advice line Helpline that's open 24/7 so that you can talk to an expert about any legal questions or problems that are playing on your mind. Alternative accommodation if an insured event leaves you without a roof over your head (limits apply)"
-Age 37-52, Virginia
"The personalized attention is great"
-Age 37-52, Virginia
"This company is super trustworth and responsible"
-Age 37-52, Washington
"This company is very oriented to solve problems as fast as they can so I really appreciate that"
-Age 37-52, Washington
"Departments gives us many options for claim settlements"
-Age 53+, California
"Good company for what I need"
-Age 53+, California
"Good company and our policy is a decent price. So far, so good!"
-Age 53+, California
"They don't waste your time but help you with your coverages and needs "
-Age 53+, California
"Easy to navigate, simple to work with"
-Age 53+, Florida
"My previous insurer was really bad as compared to this one. I'm so happy I made a change."
-Age 53+, Florida
"Very good and fast service"
-Age 53+, Florida
"Very positive for the entire team"
-Age 53+, Florida
"You will notice that everything you want and need is in your policy"
-Age 53+, Massachusetts
"I am positive in that the entire team is thorough expert"
-Age 53+, Michigan
"Claim service was fast and quick"
-Age 53+, New York
"Call them and you will know why they are best in business"
-Age 53+, South Dakota
"Have all the knowledge about service industry and are performing like that"
-Age 53+, Wyoming
"I didn't get a better option than this one so bought policy with them. We'll see how it goes."
-Age 18-36, California
"They are okay, nothing special"
-Age 18-36, California
"Really bad at caring the customer. I tried asking them about my situation then just receiving the general answer. Maybe they didn't have time to take care the customer, they just have time to sell the new contract"
-Age 18-36, California
"Waited too long to solve my query on claim. slow response."
-Age 18-36, Georgia
"Never deal with this Insurance provider as they are hard to get in touch with and get a good answer"
-Age 18-36, New York
"Nothing good or bad to say, just insures me not special"
-Age 18-36, North Carolina
"Nothing much to say , time will tell how they pan out"
-Age 18-36, Texas
"Good company but the rates have gone up with no claims"
-Age 18-36, Texas
"Nothing particularly good or bad."
-Age 37-52, California
"An insurance company that is good, but its advisors lack knowledge"
-Age 37-52, California
"I can not tell you things in favor or against since I have not filed a claim"
-Age 37-52, California
"I have no bad feeling with my current provider"
-Age 37-52, Florida
"They are nothing special."
-Age 37-52, North Carolina
"Hope they maintain the quality of service seems to be declining with longer wait times on the phone"
-Age 53+, California
"The price keeps going up!"
-Age 53+, Rhode Island
"I had they since we bought the house new and I have looked at the policy and their website and tried to contact them but they want account info before you can create an account on their page so I guess they are happy to get their payment every month but don't expect any contact from them"
-Age 53+, Texas