dcsimg
See Rankings of Other Top Insurance Companies

AIG Home Insurance Ratings

Customer Satisfaction Ratings (based on 99 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Home
85.21
out of 100
89
83
84
84
79%
91%
A
October 31, 2019
See How Much You Can Save
Compare free quotes from companies near you
Please enter a valid zip
Go to AIG site now to get a quote
Other Companies to Consider:

Reasons for Buying from AIG

Customers of AIG originally decided to purchase from the company for these reasons:
Offered best price19%
Recommended by friend or family member17%
Reputation15%
Saw online ad12%
I had other insurance with this company10%
Financial Strength rating9%
Saw TV commercial9%
The company website and mobile apps are easy to use and helpful5%
Was the company my parents had4%

How likely are you to recommend this company to a friend, coworker or family member

I would definitely recommend this company. 46%
I probably would recommend this company. 33%
Neutral 15%
I probably would not recommend this company. 4%
I would not recommend this company. 2%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
37%Completely satisfied - Gives me what I want and more
32%Satisfied - Fulfills my needs okay
17%Never visited or used website or mobile app
11%Neutral - No good or bad feelings on this
2%Very unsatisfied - Their digital offerings are not good at all or nonexistent
1%Not Satisfied - Is not a good website or app

How You Prefer to Deal with Insurers

39%Phone
6%Email
31%In person
3%Mobile App
21%Interactive website
Share Your Opinion About Your Current Insurance Company?
Read Reviews
Write a Review

About AIG

Homeowners policies offered

  • Home
  • Condo

Additional policies offered

  • Life insurance
  • Investment accounts
  • Business insurance
  • Travel insurance
  • Drone insurance

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of AIG's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, AIG (NAIC# 19402) had a complaint ratio of 0.12 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A global leader

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG homeowners programs

  • Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
  • Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

Consider AIG Insurance if you want a personal point of contact

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.

Contact information

Corporate headquarters

American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244

Special Coverages:

Condo and Co-op insurance

Building ordinance coverage

Wildfire protection unit 

High value home insurance

Discounts:

Bundle home and auto

Alarm system

Sprinklers

Impact resistant or non-combustible roofing materials

Automatic water shut-off valve

Backup generator

Comments

No Comments

What do you think? You can add a helpful comment to this page by filling out the form below.
 
Was this page helpful?
How was your experience?

Thanks for your interest in our coverage! Your feedback is valuable to us.

Please write any more feedback or suggestions in the comment section to help us serve you better.