American International Group (AIG) Home Insurance Company Information

Ratings

Home

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

95%

AM Best Financial Strength Ratings

November 08, 2020

HOW WE WEIGH OUR SCORE

Price35%

Customer service25%

Claims20%

Website and app10%

Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of American General (AIG) originally decided to purchase from the company for these reasons:

31%

Saw TV commercial

19%

Saw online ad

16%

Reputation

10%

Financial strength rating

Offered best price

Recommended by friend or family member

The company website and mobile apps are easy to use and helpful

Was the company my parents had

I had other insurance with this company

Go to American General (AIG) site now to get a quote

Customer Complaint Ratio

Homeowners

0.10

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best home insurance companies 2021: American General (AIG)

Homeowners Insurance Designed For You

How American General (AIG) compares

American General (AIG) earned a Top 5 spot in our annual Best Home Insurance Companies review, with an InsureScore of four out of five stars. AIG secured their highest ratings in claims, customer service and website & apps.

When we asked AIG customers how many of them planned to renew their AIG policies, 95% said yes. Eighty-seven percent of AIG customers said they would recommend AIG to a friend, which speaks to their overall satisfaction with the company and coverage.

Would you renew?

95% Yes

5% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more

55%

Fairly satisfied / Fulfills my needs OK

20%

Very unsatisfied / digital offering is severely lacking

10%

Unsatisfied / website and/or apps are not fulfilling my needs

Average website and apps

How do you prefer to deal with insurer and policy?

In person

45%

Phone

24%

Interactive website

11%

10%

Mobile App

10%

Types Of Coverages Offered

Dwelling
Liability
Personal property
Excess liability
Additional living expenses

Discounts Offered

Bundle home and auto
Alarm system
Sprinklers
Impact-resistant or non-combustible roofing materials
Automatic water shut-off valve
Backup generator

Additional coverages offered

Condo and Co-op insurance
Building ordinance coverage
Wildfire protection unit
High-value home insurance
Auto insurance
Life insurance
Travel insurance
Personal accident & health insurance
Business & enterprise insurance

In which states is American General (AIG) home insurance available?

About American General (AIG) home Insurance

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG offers some noteworthy home insurance programs:

Green Rebuilding - This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.

Equipment Breakdown Coverage - If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved, which may help to explain their four-star InsureScore in claims.

Contact American General (AIG)

American General (AIG),
175 Water Street,
New York,
NY 10038

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Changing companies may be a pain but so glad I changed to AIG."

-Age 18, Virginia

"Will look around for new company at end of this policy. Think I can find coverage for cheaper."

-Age 19, Tennessee

"Very accurate information about the topics and gave me what I need to buy the one for my needs."

-Age 21, Mississippi

"Not impressed by offerings. "

-Age 22, Pennsylvania

"My experience with AIG for home insurance has been great. So easy to get the policy."

-Age 24, Washington

"Solid and reliable. Overall satisfactory experience"

-Age 25, California

"Pretty normal company. At least I haven't had any issues with them."

-Age 28, Florida

"Love everything about it"

-Age 29, Alabama

"It's without a doubt the best insurance company available in our territory."

-Age 29, California

"Very good policy offerings and services."

-Age 29, Kentucky

"Good enough for my needs."

-Age 29, New York

"Agent is easy to work with"

-Age 30, Alabama

"Best services and customer support, fast claims."

-Age 30, California

"Great customer service."

-Age 30, California

"I like it so much, I keep renewing with them."

-Age 30, California

"They have smart and helpful customer service."

-Age 30, California

"Very friendly customer service with very fast response."

-Age 30, California

"Good experience"

-Age 31, Ohio

"Very reliable services. I have peace of mind that my policy will protect my home."

-Age 32, California

"My experience is total satisfaction. It is a solid, respectable company that attends to me with great consideration."

-Age 32, Florida

"AIG has excellent customer service and fast service"

-Age 32, Florida

"It would provide you a good deal provided you have a good coverage policy chosen"

-Age 32, North Carolina

"Very good company."

-Age 34, California

"Very good company. Easy to figure out my needs."

-Age 35, Arkansas

"The price is affordable, there is flexibility in payments, it has very good coverage and the benefits are excellent"

-Age 35, Colorado

"They are just ok."

-Age 35, Florida

"They have an above average system and offerings."

-Age 35, Florida

"It is very nice"

-Age 35, New Jersey

"They are unsatisfactory for my needs. Looking to change."

-Age 35, New York

"Helped me figure out my needs."

-Age 35, New York

"Good company for my needs. Research companies for your needs."

-Age 35, Ohio

"I find AIG to be a fine home insurance provider."

-Age 36, California

"Everything about them has been great so far."

-Age 36, California

"The claim process is easy and settlement turned out fine."

-Age 36, New Jersey

"They refused to cover brand new ac that was struck by lightning. They refused the claim for my leaking roof that caused an accident. This insurance company company sucks."

-Age 37, Missouri

"For my home insurance company overall experience I give AIG five stars"

-Age 37, Ohio

"Their customer service has been topnotch."

-Age 38, California

"I have not been impressed by AIG."

-Age 38, New Jersey

"Is a very good company."

-Age 39, New York

"Good company and policy."

-Age 40, Arizona

"Super easy to buy the policy."

-Age 40, California

"The customer service is very helpful."

-Age 40, Florida

"Very good experience with them. Would recommend to others."

-Age 40, Florida

"I am satisfied with my service."

-Age 40, Kansas

"It's a really good company and policy for my family"

-Age 40, New York

"My experience with them has been good. They are so friendly, I like them so much, they are so carefull about their client's information."

-Age 40, New York

"This company is very good."

-Age 40, New York

"They are the best. Helpful too."

-Age 40, Texas

"I like them."

-Age 40, Washington

"I'd recommend them and thell people to create an account with them for online stuff. The company is fully trusted."

-Age 41, California

"Very happy with my choice to go with AIG."

-Age 41, New Hampshire

"My home insurance company based on my overall experience with them is very positive"

-Age 41, Texas

"Great experience. No complaints."

-Age 41, Virginia

"Good company and reputation."

-Age 42, Virginia

"I get here a nice opportunity and never switch it again."

-Age 43, Florida

"I've had better service."

-Age 43, Indiana

"Very nice people on the phone when you call with questions."

-Age 43, New Hampshire

"Simply the best."

-Age 45, California

"I trust this insurance company, their offerings are appropriate."

-Age 45, New York

"Just alright."

-Age 46, New Jersey

"It's a good company for home coverage."

-Age 46, New York

"Great policy offerings and service."

-Age 46, Virginia

"It's a very comfortable experience buying my home policy."

-Age 49, Alabama

"I like this company and would buy from them again."

-Age 50, New Jersey

"I think they are a pretty good company."

-Age 50, New York

"Modern product user-friendly and good service."

-Age 53, North Carolina

"I'm look for somrthing cheaper. They have raised their prices."

-Age 56, North Carolina

"You have to have it for the mortgage but insurance is expensive."

-Age 61, Tennessee

"They have been good to me & claim was easy."

-Age 63, Texas

"Good company for what I need."

-Age 66, Oregon

"Always there when you need them."

-Age 71, Florida

American General (AIG) Home Insurance Ratings

Ratings

Reasons for Buying

Customer Complaint Ratio