Ratings

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Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
79%
% Who Plan to Renew
91%
AM Best Financial Strength Ratings info-icon info-icon October 31, 2019
A

Reasons for Buying

Customers of AIG originally decided to purchase from the company for these reasons:
19%
Offered best price
17%
Recommended by friend or family member
15%
Reputation
12%
Saw online ad
10%
I had other insurance with this company
9%
Financial Strength rating
9%
Saw TV commercial
5%
The company website and mobile apps are easy to use and helpful
4%
Was the company my parents had

How likely to recommend?

I would definitely recommend this company
I probably would recommend this company
Neutral
I probably would not recommend this company
I would not recommend this company

Would you renew?

91% Yes
9% No

Ratings on Website & Apps

Completely satisfied - Gives me what I want and more
37%
Satisfied - Fulfills my needs okay
32%
Never visited or used website or mobile app
17%
Neutral - No good or bad feelings on this
11%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
2%
Not Satisfied - Is not a good website or app
1%

How do you prefer to deal with insurer and policy?

Phone
39%
In person
31%
Interactive website
21%
Email
6%
Mobile App
3%
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About AIG

Homeowners policies offered

  • Home
  • Condo

Additional policies offered

  • Life insurance
  • Investment accounts
  • Business insurance
  • Travel insurance
  • Drone insurance

Best Home Insurance Companies 2020: How AIG Home Insurance Compares

With an overall score of 85.21, AIG came in 8th place in our 2020 Best Home Insurance Companies survey. Its highest showing was a 5th place in both ease of use of websites and apps and value for price. AIG received 15th place for customer service, but with a respectable score of 83.40. For claims servicing, it received 10th place but with an impressive score of 89.38. A good majority, 79%, said they would recommend AIG to family and friends and 91% said they plan to renew their home insurance with AIG.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of AIG's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, AIG (NAIC# 19402) had a complaint ratio of 0.12 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A global leader

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG homeowners programs

  • Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
  • Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

Consider AIG Insurance if you want a personal point of contact

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.

Contact information

Corporate headquarters

American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244

Special Coverages:

Condo and Co-op insurance

Building ordinance coverage

Wildfire protection unit 

High value home insurance

Discounts:

Bundle home and auto

Alarm system

Sprinklers

Impact resistant or non-combustible roofing materials

Automatic water shut-off valve

Backup generator

Other Companies to Consider: