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AIG Home Insurance Ratings

Customer Satisfaction Ratings (based on 99 survey results)
Product
home-icon Home
info iconOverall
85.21 out of 100
Productinfo icon
HOW WE WEIGH OUR SCORE
Overall
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

home-icon Home 85.21 out of 100 Claims Processing 89.38 Customer Service 83.40 Value for
Price
83.80
Website and Apps 84.34 % Who Would Recommend to a Friend 79% % Who Plan to Renew 91% A
info icon
AM Best Financial Strength RatingsOctober 31, 2019
A
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Reasons for Buying from AIG

Customers of AIG originally decided to purchase from the company for these reasons:
Offered best price19%
Recommended by friend or family member17%
Reputation15%
Saw online ad12%
I had other insurance with this company10%
Financial Strength rating9%
Saw TV commercial9%
The company website and mobile apps are easy to use and helpful5%
Was the company my parents had4%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 46%
I probably would recommend this company. 33%
Neutral 15%
I probably would not recommend this company. 4%
I would not recommend this company. 2%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
37%
Completely satisfied - Gives me what I want and more
32%
Satisfied - Fulfills my needs okay
17%
Never visited or used website or mobile app
11%
Neutral - No good or bad feelings on this
2%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
1%
Not Satisfied - Is not a good website or app

How You Prefer to Deal with Insurers

39%
Phone
31%
In person
21%
Interactive website
6%
Email
3%
Mobile App
User Review
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About AIG

Homeowners policies offered

  • Home
  • Condo

Additional policies offered

  • Life insurance
  • Investment accounts
  • Business insurance
  • Travel insurance
  • Drone insurance

Best Home Insurance Companies 2020: How AIG Home Insurance Compares

With an overall score of 85.21, AIG came in 8th place in our 2020 Best Home Insurance Companies survey. Its highest showing was a 5th place in both ease of use of websites and apps and value for price. AIG received 15th place for customer service, but with a respectable score of 83.40. For claims servicing, it received 10th place but with an impressive score of 89.38. A good majority, 79%, said they would recommend AIG to family and friends and 91% said they plan to renew their home insurance with AIG.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of AIG's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, AIG (NAIC# 19402) had a complaint ratio of 0.12 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A global leader

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

AIG homeowners programs

  • Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.
  • Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

Consider AIG Insurance if you want a personal point of contact

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.

Contact information

Corporate headquarters

American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244

Special Coverages:

Condo and Co-op insurance

Building ordinance coverage

Wildfire protection unit 

High value home insurance

Discounts:

Bundle home and auto

Alarm system

Sprinklers

Impact resistant or non-combustible roofing materials

Automatic water shut-off valve

Backup generator