AIG Home Insurance Ratings

Effective Date: April 22, 2015

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Customer Satisfaction Ratings

(126 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

HOME

89.7

% Who Would
Recommend to
a Friend

89%

% Who Plan
to Renew

91%

Financial
Strength
Ratings

A April 22, 2015

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Reason for buying from AIG

Customers of AIG originally decided to purchase from the company for these reasons:

22%The insurer offered the best price.
22%Financial stability.
20%The insurer was recommended by a friend.
16%The insurer's reputation.
8%Was the company their parents had.
6%Saw a commercial.
4%Ease of use.
1%Had other insurance with this company.
1%Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

About AIG

Best Insurance Companies survey 2017

AIG came in near the top of the pack in the survey, receiving an impressive overall score of 90.3. In looking at AIG's individual marks, it's easy to see how they did so well. AIG was awarded a solid 4.25 (out of 5) for customer service and a stellar 4.5 for both claims processing and price. AIG members are clearly very pleased with their insurer; 89 percent would recommend the company and 91 percent expect to renew.

A global leader

Most successful American insurance companies started off small in one of the 50 states, and then later branched out into other countries. AIG actually began in Shanghai, China, in 1919, by a young American entrepreneur, Cornelius Vander Starr – and then later, in 1939, with World War II looming, Starr would move his company to America (specifically, New York City, where its headquarters is today).

AIG started out as a general insurance company in Shanghai, but it quickly expanded into selling products like life insurance. Today, AIG is located in over 130 countries and is ranked as the number one commercial insurer in the United States and Canada. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world.

Homeowners policies offered

Home
Condo

AIG homeowners programs

Green Rebuilding -- This will cover environmentally friendly materials and methods if you have to do any rebuilding of your home.

Equipment Breakdown Coverage -- If you have to repair mechanical or electrical equipment in your home, this coverage would reduce your expenses.

Additional policies offered

Life insurance
Investment accounts
Business insurance
Travel insurance
Drone insurance

Consider AIG Insurance if you want a personal point of contact

AIG Insurance has a program called AIG Premier Client Solutions, which specializes in resolving claims quickly and successfully. You get your own personal point of contact who you'll work with until your claim is resolved. An add-on that you can get is excess liability insurance, in which you can receive $10 million in additional coverage, with the option to add $1 million in uninsured or underinsured motorist coverage.

Contact information

Corporate headquarters

American International Group, Inc.
70 Pine Street
New York, NY 10270
Telephone: (877) 638-4244