Health Insurance

Aetna Health Insurance Reviews And Ratings

Updated on
Aetna Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 75%
Who Plan to Renew 84%
AM Best Financial Strength Ratings A

About Aetna

Customer service/Claims(860) 273-0123
Corporate HeadquartersAetna Inc.
151 Farmington Avenue
Hartford, CT 06156 

In 1853, the Annuity department separated from Aetna Insurance to form the Aetna Life Insurance Company. In 1861, Aetna began selling life insurance policies which paid dividends to policyholders just like mutual life insurance policies.

By 1864, Aetna had increased its volume of business by 600% over 1861 and its annual premium income ninefold, exceeding one million dollars which allowed it to meet the stringent regulatory requirements placed on life insurance companies in Massachusetts and New York and in 1865, Aetna started doing business in these states.

In 1907, Aetna moved into other insurance areas creating a casualty subsidiary to handle items such as automobile property coverage as well as related lines such as collision and damage which rolled into the Aetna Casualty and Surety Company.

In 2017, CVS Health announced the acquisition of Aetna for $69 billion.

Aetna coverages

  • Health insurance for individuals and families offered via employers
  • Student plans
  • International plans
  • Medicare plans
  • Medicaid plans
  • Dental
  • Vision
  • Supplemental insurance

Health Insurance Policies Offered:

  • Health insurance marketplace plans
  • Medicaid
  • Medicare Advantage
  • Medicaid-Medicare dual-eligible plans

Best Health Insurance Companies 2021: Aetna

Aetna Inc. is a managed health care company that sells a wide variety of health insurance plans in the United States. Their main focus is employer-based plans for insurance and benefits programs as well as Medicare. Aetna became a subsidiary of CVS Health in 2018.

Aetna currently has 22.1 million medical members, 12.7 million dental members and 13.1 million pharmacy benefit management services members. Aetna’s network is made up of 1.2 million health care professionals, 700,000 primary care doctors and specialists and over 5,700 hospitals.

How Aetna stacks up

Aetna earned a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 and 4 out of 5-star ratings across the board in claims, price and customer service and 4-star ratings in website & apps.

When we asked Aetna customers if they would recommend the company to others, 75% said yes and 84% said they planned to renew their plan.

How likely customers would recommend this company?

52% I would definitely recommend this company
23% I would probably recommend this company
20% Neutral
2% I would probably not recommend this company
3% I would not recommend this company

Reasons for Buying

Customers of Aetna originally decided to purchase from the company for these reasons:
  • 39% It's a health plan my employer offers
  • 17% Offered best price
  • 11% Saw online ad
  • 10% Reputation
  • 7% I have/had other insurance with this company
  • 7% Recommended by friend or family member
  • 5% Saw TV commercial
  • 3% My parent's health company
  • 1% The company website and mobile apps are easy to use and helpful

Would you renew?

  • 84% Yes
  • 16% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 45%
  • Fairly satisfied / Fulfills my needs OK 21%
  • Average website and apps 14%
  • Very unsatisfied / digital offering is severely lacking 8%
  • Unsatisfied / website and/or apps are not fulfilling my needs 10%

How do you prefer to deal with insurer and policy?

  • In person 34%
  • Phone 25%
  • Email 11%
  • Interactive website 23%
  • Mobile App 7%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Aetna’s customer complaint ratio for Individual Health insurance is 1.22
Aetna’s customer complaint ratio for Group Health insurance is 2.05

In which states is Aetna available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

266 Reviews. 4 Stars out of 5
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