Aetna Health Insurance

Ratings

Health

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

84%

AM Best Financial Strength Ratings

May 01, 2021

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Aetna originally decided to purchase from the company for these reasons:

39% It's a health plan my employer offers
17% Offered best price
11% Saw online ad
10% Reputation
7% I have/had other insurance with this company
7% Recommended by friend or family member
5% Saw TV commercial
3% My parent's health company
1% The company website and mobile apps are easy to use and helpful

Go to Aetna site now to get a quote

Best health insurance companies 2021: Aetna

Aetna Inc. is a managed health care company that sells a wide variety of health insurance plans in the United States. Their main focus is employer-based plans for insurance and benefits programs as well as Medicare. Aetna became a subsidiary of CVS Health in 2018.

Aetna currently has 22.1 million medical members, 12.7 million dental members and 13.1 million pharmacy benefit management services members. Aetna’s network is made up of 1.2 million health care professionals, 700,000 primary care doctors and specialists and over 5,700 hospitals.

How Aetna stacks up

Aetna earned a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 and 4 out of 5-star ratings across the board in claims, price and customer service and 4-star ratings in website & apps.

When we asked Aetna customers if they would recommend the company to others, 75% said yes and 84% said they planned to renew their plan.

Would you renew?

84% Yes

16% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more 45%
Fairly satisfied / Fulfills my needs OK 21%
Average website and apps 14%
Unsatisfied / website and/or apps are not fulfilling my needs 10%
Very unsatisfied / digital offering is severely lacking 8%

How do you prefer to deal with insurer and policy?

Phone 34%
In person 25%
Interactive website 23%
Mobile App 11%
Email 7%

Aetna coverages

Health insurance for individuals and families offered via employers
Student plans
International plans
Medicare plans
Medicaid plans
Dental
Vision
Supplemental insurance

About Aetna

In 1853, the Annuity department separated from Aetna Insurance to form the Aetna Life Insurance Company. In 1861, Aetna began selling life insurance policies which paid dividends to policyholders just like mutual life insurance policies.

By 1864, Aetna had increased its volume of business by 600% over 1861 and its annual premium income ninefold, exceeding one million dollars which allowed it to meet the stringent regulatory requirements placed on life insurance companies in Massachusetts and New York and in 1865, Aetna started doing business in these states.

In 1907, Aetna moved into other insurance areas creating a casualty subsidiary to handle items such as automobile property coverage as well as related lines such as collision and damage which rolled into the Aetna Casualty and Surety Company.

In 2017, CVS Health announced the acquisition of Aetna for $69 billion.

Health Insurance Policies Offered:

Health insurance marketplace plans
Medicaid
Medicare Advantage
Medicaid-Medicare dual-eligible plans

Contact Aetna

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
Telephone: (860) 273-0123

In which states is Aetna health insurance available?

States in which Aetna health insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Very good companyg."

-Age 29, Kentucky

"I feel satisfied with the service I get."

-Age 29, New York

"I like the company."

-Age 30, Michigan

"There's a large group of doctors in the network."

-Age 31, New Jersey

"Good experience"

-Age 31, Ohio

"Love them and have had for the past 4 years."

-Age 32, Wisconsin

"Aetna is an insurance company that offers many plans and services, offers different financing plans, has good customer service, claims are handled and give quick responses."

-Age 34, Florida

"Always ready for your solutions and services."

-Age 34, Georgia

"I'm very happy with Aetna."

-Age 35, California

"Good for nothing I say all health insurance is too expensive."

-Age 36, California

"They are good value, the best I could find."

-Age 37, Massachusetts

"My experience with the company has been very favorable, always attentive to my needs and in the event of an insident they act quickly."

-Age 38, California

"Aetna is a brand I would recommend to others."

-Age 38, Illinois

"Good policy offering and affordable price"

-Age 38, New York

"Their service is great; they are one of the best provider. They always try to give the best service to the customer."

-Age 38, New York

"I have to go to the first thing in the morning for my doctors from them because hard to get appointments."

-Age 39, New York

"Great price"

-Age 39, Ohio

"This is a good health insurance company with great customer service"

-Age 39, Texas

"I would strongly recommend to others to switch their insurance plan to my insurance company (Aetna) becase my insurance comapany is best and honest."

-Age 40, Florida

"I am satisfied with my service from Aetna."

-Age 40, Kansas

"You can just feel secure here."

-Age 40, Virginia

"Good communication with the insurance company. They helped me organized my account. "

-Age 42, California

"Deductibles are high and they increase prices on my policy every year."

-Age 42, Kentucky

"Aetna is a good company. They paid just about all my hospital bill. Very happy with them."

-Age 42, Pennsylvania

"Health insurance companies are a bane on society."

-Age 45, Texas

"Aetna is a very reputable and trustable health insurasnce company with a good customer service."

-Age 48, New Jersey

"Best overall coverage I could find. "

-Age 48, New Mexico

"Great coverage and helpful customer service"

-Age 49, Kentucky

"I've had no problems."

-Age 49, New Hampshire

"Coverage and premiums are good."

-Age 50, New Jersey

"Good plan but even though not a high deductible plan, deductibles seem high"

-Age 50, Oklahoma

"They have a great online service"

-Age 51, Connecticut

"It's a great company in my book"

-Age 54, Maine

"Provides a wide range of covered services and widely accepted."

-Age 54, New York

"Not switching companies anytime soon as I like their service."

-Age 55, Massachusetts

"If you have the choice choose something else I'm not a fan."

-Age 56, Maryland

"They are okay."

-Age 56, Pennsylvania

"They offer excellent customer service."

-Age 57, Arizona

"I haven't used this insurance enough to say how they will be yet but expensive, however, what health insurance isn't."

-Age 59, Louisiana

"1st year with them so not real sure what I think of them yet."

-Age 59, New Jersey

"The company is easy to get in touch with and a lot can be done online."

-Age 59, New Jersey

"They have english speaking customer service who you can understand and a quick claim service department"

-Age 60, New York

"They have many doctors and hospitals to choose from. They have great customer service. They have low co-pays."

-Age 60, New York

"Comparison shop first I wish I could get a better deal."

-Age 60, Pennsylvania

"I love aetna"

-Age 60, Pennsylvania

"We've had excellent service from Aetna, and hope they will continue to offer the Medicare Advantage plan we use."

-Age 65, New York

"Good monthly premiums, low co pays"

-Age 67, Pennsylvania

"They are proactive and keep costs down."

-Age 68, Kentucky

"They're just OK."

-Age 69, Florida

"Great coverage, I have the best so all of my claims are covered."

-Age 69, Massachusetts

"No problems they cover most of my medicines and procedures with very reasonable copays"

-Age 70, North Carolina

"I would not discourage them but I could not really promote Aetna as my health insurance company as costs a lot. "

-Age 71, Pennsylvania

"A very good company"

-Age 73, Pennsylvania

"Have good benefits but sometimes need more than one phone call to get a problem resolved"

-Age 74, Arizona

"Aetna is the best health insurance company because they've been in business for years with a perfect reputation"

-Age 74, Georgia

"They are areally good company"

-Age 75, California

"I have never had a problem with them."

-Age 76, Kentucky

"Good customer service You need a great PCP for referrals. Very high copays for Tier 3 and 4 drugs"

-Age 78, Florida

"Depending on your health it can be good for you. It is the beset all around for my needs."

-Age 80, New Jersey

"Cover everything that you need."

-Age 83, Ohio

Other Companies to Consider:

Aetna Health Insurance Reviews And Ratings

Ratings

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

Reasons for Buying

Best health insurance companies 2021: Aetna

How Aetna stacks up

How likely to recommend?

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Aetna coverages

About Aetna

Health Insurance Policies Offered:

Contact Aetna

In which states is Aetna health insurance available?

Other Companies to Consider: