Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
75%
% Who Plan to Renew
84%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Aetna originally decided to purchase from the company for these reasons:
39%
It's a health plan my employer offers
17%
Offered best price
11%
Saw online ad
10%
Reputation
7%
I have/had other insurance with this company
7%
Recommended by friend or family member
5%
Saw TV commercial
3%
My parent's health company
1%
The company website and mobile apps are easy to use and helpful
health
Go to Aetna site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
Please enter valid Birthdate
money-fs

Best health insurance companies 2021: Aetna

Aetna Inc. is a managed health care company that sells a wide variety of health insurance plans in the United States. Their main focus is employer-based plans for insurance and benefits programs as well as Medicare. Aetna became a subsidiary of CVS Health in 2018.

Aetna currently has 22.1 million medical members, 12.7 million dental members and 13.1 million pharmacy benefit management services members. Aetna’s network is made up of 1.2 million health care professionals, 700,000 primary care doctors and specialists and over 5,700 hospitals.

How Aetna stacks up

Aetna earned a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 and 4 out of 5-star ratings across the board in claims, price and customer service and 4-star ratings in website & apps.

When we asked Aetna customers if they would recommend the company to others, 75% said yes and 84% said they planned to renew their plan.

How likely to recommend?

52%
I would definitely recommend this company
23%
I would probably recommend this company
20%
Neutral
3%
I would not recommend this company
2%
I would probably not recommend this company

Would you renew?

84% Yes
16% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
45%
Fairly satisfied / Fulfills my needs OK
21%
Average website and apps
14%
Unsatisfied / website and/or apps are not fulfilling my needs
10%
Very unsatisfied / digital offering is severely lacking
8%

How do you prefer to deal with insurer and policy?

Phone
34%
In person
25%
Interactive website
23%
Mobile App
11%
Email
7%

Aetna coverages

  • Health insurance for individuals and families offered via employers
  • Student plans
  • International plans
  • Medicare plans
  • Medicaid plans
  • Dental
  • Vision
  • Supplemental insurance

About Aetna

In 1853, the Annuity department separated from Aetna Insurance to form the Aetna Life Insurance Company. In 1861, Aetna began selling life insurance policies which paid dividends to policyholders just like mutual life insurance policies.

By 1864, Aetna had increased its volume of business by 600% over 1861 and its annual premium income ninefold, exceeding one million dollars which allowed it to meet the stringent regulatory requirements placed on life insurance companies in Massachusetts and New York and in 1865, Aetna started doing business in these states.

In 1907, Aetna moved into other insurance areas creating a casualty subsidiary to handle items such as automobile property coverage as well as related lines such as collision and damage which rolled into the Aetna Casualty and Surety Company.

In 2017, CVS Health announced the acquisition of Aetna for $69 billion.

Health Insurance Policies Offered:

  • Health insurance marketplace plans
  • Medicaid
  • Medicare Advantage
  • Medicaid-Medicare dual-eligible plans

Contact Aetna

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156 
Telephone: (860) 273-0123

In which states is Aetna health insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Other Companies to Consider: