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Aetna Health Insurance Ratings

   Effective Date: June 22, 2016
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Customer Satisfaction Ratings

(165 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    June 22, 2016

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Reason for buying from Aetna
Customers of Aetna originally decided to purchase from the company for these reasons:
29%Plan offered through their employer.
24%The insurer's reputation.
20%The insurer offered the best price.
9%Saw a commercial.
7%The insurer was recommended by a friend.
5%Other reason.
3%Ease of use.
2%Was the company their parents had.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 45%
  • 38%
  • 12%
  • 4%
  • 1%

Would you renew?
  • yes
  • no
  • 94%
  • 6%

About Aetna

Best Health Insurance Companies 2017

Aetna health insurance received a high mark of 85.0 as its overall customer satisfaction score in our annual survey of best health insurance companies. Aetna obtained its highest rating from the 94 percent of surveyed members who said they will renew their policy. Eighty-four percent said they would recommend the company to friends and family. The national insurer received 4.25 stars for both claims processing and value for price and an even 4 stars for customer service.

A supporting role in American history

Aetna is one of the nation's leaders in health care, providing medical, dental, pharmacy, group life, and disability insurance.

The company got its start well before the turn of the 20th century, when in 1850 Aetna Insurance company created an annuity fund to sell life insurance. Geography buffs might enjoy learning that the company’s name was inspired from a volcano in Sicily called Mt. Etna, at the time the most active volcano in Europe. The company also bonded construction of the Hoover Dam, the National Archives Building, and provided insurance coverage for the Manhattan Project.

Aetna offers approximately 37.2 million members a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans. Aetna also provides medical management capabilities and health care management services for Medicaid plans. 

Contact information

Corporate headquarters

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156  

(860) 273-0123
Member services: (800)-872-3862