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Aetna Health Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from Aetna

Customers of Aetna originally decided to purchase from the company for these reasons:
It's a health plan my employer offers49%
Offered best price17%
Recommended by friend or family member8%
Saw TV commercial8%
The company website and mobile apps are easy to use and helpful3%
Saw online ad2%
Was the company my parents had2%
I have/had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 46%
I probably would recommend this company. 22%
Neutral 20%
I probably would not recommend this company. 10%
I would not recommend this company. 2%

Would you renew?

Yes 85%
No 15%

Website and Apps

How easy to use and how helpful they are
39%Satisfied - Fulfills my needs okay
30%Completely satisfied - Gives me what I want and more
16%Neutral - No good or bad feelings on this
9%Never visited or used website or mobile app
5%Not Satisfied - Is not a good website or app
1%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

24%Interactive website
14%In person
1%Mobile App
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About Aetna

Best Health Insurance Companies 2020: How Aetna Compares

Aetna claimed 10th place with a decent overall score of 82.10 this year in the annual consumer Best Health Insurance Company survey. Aetna’s best showing is obtaining a 7th place ranking for both price and claims. Eighty-five percent of those surveyed said they planned to renew with Aetna though only 68% said they would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Aetna's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Aetna (NAIC# 72052) had a complaint ratio of 6.27 for individual health insurance and 23.18 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A supporting role in American history

Aetna is one of the nation's leaders in health care, providing medical, dental, pharmacy, group life, and disability insurance.

The company got its start well before the turn of the 20th century, when in 1850 Aetna Insurance company created an annuity fund to sell life insurance. Geography buffs might enjoy learning that the company’s name was inspired from a volcano in Sicily called Mt. Etna, at the time the most active volcano in Europe. The company also bonded construction of the Hoover Dam, the National Archives Building, and provided insurance coverage for the Manhattan Project.

Aetna offers approximately 37.2 million members a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans. Aetna also provides medical management capabilities and health care management services for Medicaid plans. 

Contact information

Corporate headquarters

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156  

(860) 273-0123
Member services: (800)-872-3862

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