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Aetna Health Insurance Ratings

Customer Satisfaction Ratings (based on 273 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Aetna

Customers of Aetna originally decided to purchase from the company for these reasons:
It's a health plan my employer offers27%
Saw TV commercial15%
Offered best price11%
Recommended by friend or family member10%
Saw online ad9%
Was the company my parents had5%
The company website and mobile apps are easy to use and helpful3%
I have/had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 47%
I probably would recommend this company. 35%
Neutral 14%
I would not recommend this company. 3%
I probably would not recommend this company. 2%

Would you renew?

Yes 85%
No 15%

What was most important when choosing your current health plan

Low premiums 28%
Low deductibles 21%
Preferred providers available 20%
Breadth of services 18%
I didn?t have a choice 10%
Not needing a referral (such as a PPO) 4%
Other 0%

Website and Apps

How easy to use and how helpful they are
45%Good - Fulfills my needs
42%Excellent - Gives me what I need and more
9%Just okay - Fulfills some but not all of my needs
3%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

37%In person
21%Interactive website
4%Smartphone app
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About Aetna

Best Health Insurance Companies: How Aetna Stacks Up

Aetna claimed a high mark of 85.73 this year in the annual consumer Best Health Insurance Company survey. Aetna had a decent showing  in the new rating category of ease of use for website and apps receiving 8th place and 3.5 stars. Eighty-five percent of those surveyed said they planned to renew with Aetna.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Aetna (NAIC# 72052) had a complaint ratio of 6.27 for individual health insurance and 23.18 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A supporting role in American history

Aetna is one of the nation's leaders in health care, providing medical, dental, pharmacy, group life, and disability insurance.

The company got its start well before the turn of the 20th century, when in 1850 Aetna Insurance company created an annuity fund to sell life insurance. Geography buffs might enjoy learning that the company’s name was inspired from a volcano in Sicily called Mt. Etna, at the time the most active volcano in Europe. The company also bonded construction of the Hoover Dam, the National Archives Building, and provided insurance coverage for the Manhattan Project.

Aetna offers approximately 37.2 million members a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans. Aetna also provides medical management capabilities and health care management services for Medicaid plans. 

Contact information

Corporate headquarters

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156  

(860) 273-0123
Member services: (800)-872-3862

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