| Ratings
July 01, 2021HOW WE WEIGH OUR SCORE
- Price35%
- Customer service25%
- Claims20%
- Website and app10%
- Renew/Recommend10%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
Customer Complaint Ratio
Best health insurance companies 2021: Highmark
Highmark is a health insurer in Pennsylvania, associated with the Blue Cross Blue Shield organization. Highmark also writes policies in both West Virginia and Delaware. Highmark is the fourth-largest overall Blue Cross Blue Shield-affiliated organization and provides coverage to more than 5.6 million members in Pennsylvania, Delaware, and West Virginia.
Highmark is part of the Blue Cross Blue Shield association, which is a national association of 36 independent, community-based and locally operated Blue Cross Blue Shield companies. The BCBS association provides healthcare coverage to more than 107 million members in all 50 states, Washington, D.C., and Puerto Rico. Nationwide, more than 96 percent of hospitals and 95 percent of doctors and specialists contract with Blue Cross Blue Shield companies which is more than any other insurer.
How Highmark stacks up
Highmark earned a 3.5 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 out of 5-star ratings across the board in claims, price and customer service and 4-star ratings in website & apps.
When we asked Highmark customers if they would recommend the company to others, 72% said yes and 91% said they planned to renew their plan.
How likely to recommend?
- 39%I would probably recommend this company
- 33%I would definitely recommend this company
- 23%Neutral
- 3%I would probably not recommend this company
- 2%I would not recommend this company
Highmark coverages
- Individual and family plans
- Employer plans
- Dental
- Vision
- Travel
- Children's Health Insurance Program (CHIP)
- Medicare, Medicare Advantage and Medicare Gap plans
About Highmark
The history of Highmark began during the 1930s when the Blue Cross and Blue Shield movement was formed. Highmark’s predecessor companies were established to help Pennsylvania's residents pay for health care. Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield) and the Pennsylvania Medical Society backed the founding of Pennsylvania Blue Shield (now Highmark Blue Shield) operated as separate entities until 1996.
The consolidation of Blue Cross of Western Pennsylvania and Pennsylvania Blue Shield, resulted in Highmark Inc. Highmark began operations on December 6, 1996.
In 2010, Blue Cross Blue Shield of Delaware signed an affiliation agreement with Highmark. In order to reflect its relationship with Highmark, Blue Cross Blue Shield of Delaware became Highmark Blue Cross Blue Shield Delaware (Highmark Delaware) in 2012.
In 2015, Highmark merged with Blue Cross of Northeastern Pennsylvania (BCNEPA).
In which states Highmark is available?
| States in which Highmark is available |
|---|
| Delaware |
| Pennsylvania |
| West Virginia |
Contact Information
Corporate Headquarters
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
Member services: (877) 298-3918
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
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