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Highmark Health Insurance Ratings

Customer Satisfaction Ratings (based on 103 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Health
83.15
out of 100
90
84
80
76
76%
90%
A
May 29, 2019
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Reasons for Buying from Highmark

Customers of Highmark originally decided to purchase from the company for these reasons:
It's a health plan my employer offers46%
Offered best price14%
Reputation9%
Saw online ad8%
Was the company my parents had8%
Recommended by friend or family member7%
Saw TV commercial5%
I have/had other insurance with this company4%
The company website and mobile apps are easy to use and helpful1%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 42%
I would definitely recommend this company. 34%
Neutral 18%
I would not recommend this company. 5%
I probably would not recommend this company. 1%

Would you renew?

Yes 90%
No 10%

What was most important when choosing your current health plan

Low premiums 23%
Low deductibles 21%
Preferred providers available 20%
I didn?t have a choice 17%
Not needing a referral (such as a PPO) 9%
Breadth of services 8%
Other 1%

Website and Apps

How easy to use and how helpful they are
50%Good - Fulfills my needs
27%Excellent - Gives me what I need and more
17%Just okay - Fulfills some but not all of my needs
4%Never visited/used website or mobile app
3%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

42%Phone
28%Interactive website
19%In person
8%Email
3%Smartphone app
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About Highmark BCBS

Best Health Insurance Companies: How Highmark BCBS Stacks Up

Highmark had a good performance in this year’s annual consumer survey with an overall score of 83.15. Highmark did best in claims with a score of 90, which handed it fourth place and 4.5 stars. Most all surveyed policyholders, 90%, said they plan to renew with Highmark.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Highmark BCBS (NAIC# 54771) had a complaint ratio of 0.16 for individual health and 0.20 for group health for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A regional non-profit insurer

Like many health insurers affiliated with Blue Cross Blue Shield, Highmark’s history began the era of the Great Depression as Blue Cross of Western Pennsylvania.

Highmark health insurance is a non-profit insurer based in Pittsburgh and serves over half a million members in Pennsylvania, Delaware and West Virginia. Highmark provides members with health, dental, and short-term health insurance.

Contact information

Corporate headquarters

Fifth Avenue Place
120 Fifth Avenue 
Pittsburgh, PA 15222-3099
(412) 544-7000

Member services: (877) 298-3918

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