Highmark BCBS Health Insurance Ratings

A-

Effective Date: June 15, 2016

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Customer Satisfaction Ratings

(125 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

HEALTH

82.7

% Who Would
Recommend to
a Friend

82%

% Who Plan
to Renew

90%

Financial
Strength
Ratings

A- June 15, 2016

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Reason for buying from Highmark BCBS

Customers of Highmark BCBS originally decided to purchase from the company for these reasons:

24%The insurer was recommended by a friend.
22%Plan offered through their employer.
22%The insurer offered the best price.
15%The insurer's reputation.
7%Saw a commercial.
5%Was the company their parents had.
2%Ease of use.
2%Other reason.
1%Had other insurance with this company.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

About Highmark BCBS

Best Health Insurance Companies 2017

Highmark Insurance Group health insurance received its highest marks for claims processing in our annual survey of best health insurance companies. Contributing to the overall score of 82.7, it received 4.5 out of 5 stars for claims and 4 stars for customer service and value for price. An impressive 90 percent of Highmark customers surveyed say they plan to renew. Eighty-two percent say they would recommend the company.

A regional non-profit insurer

Like many health insurers affiliated with Blue Cross Blue Shield, Highmark’s history began the era of the Great Depression as Blue Cross of Western Pennsylvania.

Highmark health insurance is a non-profit insurer based in Pittsburgh and serves over half a million members in Pennsylvania, Delaware and West Virginia. Highmark provides members with health, dental, and short-term health insurance.

Contact Information

Corporate headquarters

Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
(412) 544-7000

Member services: (877) 298-3918