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Kaiser Permanente Health Insurance Ratings

Customer Satisfaction Ratings (based on 107 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

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Reasons for Buying from Kaiser Permanente

Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
It's a health plan my employer offers33%
Saw TV commercial14%
Offered best price14%
Recommended by friend or family member9%
Saw online ad7%
Was the company my parents had7%
I have/had other insurance with this company2%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 42%
I probably would recommend this company. 36%
Neutral 17%
I would not recommend this company. 3%
I probably would not recommend this company. 2%

Would you renew?

Yes 92%
No 8%

What was most important when choosing your current health plan

Low premiums 28%
Breadth of services 22%
Preferred providers available 20%
Low deductibles 17%
I didn?t have a choice 10%
Not needing a referral (such as a PPO) 2%
Other 1%

Website and Apps

How easy to use and how helpful they are
44%Excellent - Gives me what I need and more
37%Good - Fulfills my needs
11%Just okay - Fulfills some but not all of my needs
7%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

30%In person
24%Interactive website
5%Smartphone app
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About Kaiser Permanente

Best Health Insurance Companies: How Kaiser Permanente Stacks Up

Kaiser Permanente received a stellar score of 84.16 overall in the annual Best Health Insurance Companies survey. Its best showing was sixth for ease of use for website and apps. Most of the surveyed policyholders, 92%, said they plan to renew with Kaiser Permanente.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Kaiser Permanente (NAIC# 60053) had a complaint ratio of 0.36 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Born from the height of the Great Depression

The company known today as Kaiser Permanente started as a health care program for construction, shipyard and steel mill workers in the late 1930s. It evolved as Dr. Sidney Garfield opened Contractors General Hospital, but it struggled financially. America’s involvement in World War II was really the time when the organization became an innovative model for delivering health care.

Tens of thousands of workers started employment at Kaiser ship yards along the West Coast with no health care, so Henry J. Kaiser turned to Dr. Garfield to help him provide a health plan for his workers. After the war, the health insurance plan was opened to the public.

Today, Kaiser Permanente provides health care services to more than 10.6 million members in California, Colorado, Georgia, Hawaii, Oregon, Washington, Maryland, Virginia and the District of Columbia.

Plans vary greatly by state. Be sure to confirm coverage plans in your state.

Contact information

Kaiser Permanente

Kaiser Plaza, 19th floor

Oakland, CA 94612

Member services (800)464-4000

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