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Kaiser Permanente Health Insurance Ratings

Kaiser Permanente
   Effective Date: December 17, 2014
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Customer Satisfaction Ratings

(116 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

NR    December 17, 2014

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Reason for buying from Kaiser Permanente
Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
27%Plan offered through their employer.
23%The insurer offered the best price.
17%The insurer was recommended by a friend.
12%Was the company their parents had.
10%The insurer's reputation.
6%Saw a commercial.
3%Ease of use.
1%Had other insurance with this company.
1%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 40%
  • 40%
  • 16%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 84%
  • 16%

About Kaiser Permanente

Best Health Insurance Companies 2017

Kaiser Permanente health insurance scored a solid four stars for customer service in our annual best health insurance companies survey. Claims processing and value for price were both rated 3.75 stars. A majority, 84 percent, of those surveyed say they plan to renew with Kaiser, and 82 percent reported they would recommend the insurer to friends and family.

Born from the height of the Great Depression

The company known today as Kaiser Permanente started as a health care program for construction, shipyard and steel mill workers in the late 1930s. It evolved as Dr. Sidney Garfield opened Contractors General Hospital, but it struggled financially. America’s involvement in World War II was really the time when the organization became an innovative model for delivering health care.

Tens of thousands of workers started employment at Kaiser ship yards along the West Coast with no health care, so Henry J. Kaiser turned to Dr. Garfield to help him provide a health plan for his workers. After the war, the health insurance plan was opened to the public.

Today, Kaiser Permanente provides health care services to more than 10.6 million members in California, Colorado, Georgia, Hawaii, Oregon, Washington, Maryland, Virginia and the District of Columbia.

Plans vary greatly by state. Be sure to confirm coverage plans in your state.

Contact information

Kaiser Permanente

Kaiser Plaza, 19th floor

Oakland, CA 94612

Member services (800)464-4000