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Kaiser Permanente Health Insurance Ratings
Ranked
No. 4 Overall
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Reasons for Buying from Kaiser Permanente
Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
| It's a health plan my employer offers | 39% |
| Reputation | 14% |
| Recommended by friend or family member | 12% |
| I have/had other insurance with this company | 11% |
| Offered best price | 11% |
| Was the company my parents had | 8% |
| Saw TV commercial | 3% |
| The company website and mobile apps are easy to use and helpful | 2% |
| Saw online ad | 0% |
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About Kaiser Permanente
Best Health Insurance Companies 2020: How Kaiser Permanente Stacks Up
Kaiser Permanente received a stellar score of 83.59 overall in the 2020 Best Health Insurance Companies survey, which gave it a ranking of 4th. Its best showing was 2nd for claim handling, then middle of the pack for website and apps (4th), value of price (6th) and customer service (7th). Most of the surveyed policyholders, 94%, said they plan to renew with Kaiser Permanente.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Kaiser Permanente's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Kaiser Permanente (NAIC# 60053) had a complaint ratio of 0.36 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Born from the height of the Great Depression
The company known today as Kaiser Permanente started as a health care program for construction, shipyard and steel mill workers in the late 1930s. It evolved as Dr. Sidney Garfield opened Contractors General Hospital, but it struggled financially. America’s involvement in World War II was really the time when the organization became an innovative model for delivering health care.
Tens of thousands of workers started employment at Kaiser ship yards along the West Coast with no health care, so Henry J. Kaiser turned to Dr. Garfield to help him provide a health plan for his workers. After the war, the health insurance plan was opened to the public.
Today, Kaiser Permanente provides health care services to more than 10.6 million members in California, Colorado, Georgia, Hawaii, Oregon, Washington, Maryland, Virginia and the District of Columbia.
Plans vary greatly by state. Be sure to confirm coverage plans in your state.
Contact information
Kaiser Permanente
Kaiser Plaza, 19th floor
Oakland, CA 94612
Member services (800)464-4000
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"My insurer is pretty great but slow on claims"
"No bad experiences"
"The insurer is sometimes helpful, but makes a lot of mistakes"
"I hate the jumping through the fire and the hoops to get my needs met"
"A while ago I had a small problem but it was solved fast"
"Just okay."
"Very negative."
"It's good company just as good as the rest"
"Just ok"
"Not the best of companies/doctors but you can get everything in one place."
"Always do your research on companies"
"Easy to get services, but have to wait to get a doctor's appointment"
"Worse customer service ever...never can get a straight answer"
"Their customer service sucks. They tell you to ask your doctor's office for answers they should be able to answer. They are then insurer, not my doctor. This happens about 86% of the time. Website sucks as well. Takes you in circles and never really gives you the information you are seeking."
"Initial assessment of this company is satisfactory"
"Just started with them. There are not issues so far. Representatives are very helpful."
"They are good with prevention, if you are a sickly person chose another plan."
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"Easy to get appointments, good prices, great drs"
-Age 18-36, California"Good company, no issues ever"
-Age 18-36, California"Great experience, shown to really care"
-Age 18-36, California"I would tell others that they don't rush their calls if you have a question."
-Age 18-36, California"I would want people to know that it's a great company that is good with custumer service. It's really well respected and I believe that is the main reason it's most popular."
-Age 18-36, California"It offers quality in the service it offers."
-Age 18-36, California"My insurer shows whatever options it is that I have, and helps with what will be better for me. Allows me to make reliable decisions."
-Age 18-36, California"I have been with them for years and things have been good"
-Age 18-36, California"Take care of my family and me completely."
-Age 18-36, California"The insurer I was with wasn't very helpful with its support options available but Kaiser is amazing."
-Age 18-36, California"They are caring and offer good service to people with needs like myself who might have been turned down by others"
-Age 18-36, California"They have good reputation"
-Age 18-36, California"They have quick solutions."
-Age 18-36, California"They put the customer first and I personally have had nothing but good experiences with them. They have low premiums and low deductibles."
-Age 18-36, California"They're the only reason I can afford to stay alive with all the medications I need."
-Age 18-36, California"They've helped a lot transitioning to new kaiser insurance from my old. It's been smooth"
-Age 18-36, California"Thsi company is very relaible and trustworthy"
-Age 18-36, California"Company policies to manage health of its customers anywhere at anytime, its many services are available through one window."
-Age 18-36, Colorado"Provides good value to the customer's investment"
-Age 18-36, Colorado"They are easygoing and friendly"
-Age 18-36, Colorado"Your request are answered in no time and are taken well care off"
-Age 18-36, Colorado"Caring for the customer"
-Age 18-36, Georgia"Good customer service experience."
-Age 18-36, Georgia"Kaiser is quite good with their online presence because as a young person in college it is easier for me to just access things online. The copay and benefits are good and they seem to have good doctors in their network."
-Age 18-36, Georgia"Lowest premium for the coverage"
-Age 18-36, Georgia"They're a good company"
-Age 18-36, Georgia"They're affordable"
-Age 18-36, Georgia"Very good healthcare"
-Age 18-36, Georgia"Very good customer service."
-Age 18-36, Georgia"The claim process is simple so everyone can easily understand it"
-Age 18-36, Hawaii"They are very trust worthy & will always have your back."
-Age 18-36, Hawaii"They have a good selection of doctors."
-Age 18-36, Hawaii"They provide excellent healthcare services and great customer service."
-Age 18-36, Maryland"Easy to deal with. No billing issues and they are always very friendly and informative."
-Age 18-36, Oregon"Good experience"
-Age 18-36, Oregon"I like them a lot."
-Age 18-36, Oregon"Is an excellent company I like it"
-Age 18-36, Oregon"Overall very satisfied with this company"
-Age 18-36, Virginia"They go out of their way to help you. Have never had any problems or issues with them. My family has been with their services for many years and are trusted."
-Age 18-36, Virginia"Good experience."
-Age 18-36, Washington"Really good"
-Age 37-52, California"Fabulous care and coverage."
-Age 37-52, California"Great hospitals nice nurses"
-Age 37-52, California"I have no bad experience because It give the best policies for my health."
-Age 37-52, California"I love this company, it's great"
-Age 37-52, California"They have always been very patient, and I can always get someone on the phone, even after hours."
-Age 37-52, California"They may not have a good reputation, but I have never had any problems with them. In fact, I was more than satisfied with how well their urgent care was in taking care of my needs."
-Age 37-52, California"This company arranges various checkup plans for their customers at regular intervals, very keen to sort out health problems of the customers,too."
-Age 37-52, California"Very positive approach, always boost my moral"
-Age 37-52, California"Wonderful company in the market"
-Age 37-52, California"You can always find someone to see or talk to, so you're well-covered with access."
-Age 37-52, California"Good for recommendation."
-Age 37-52, District of Columbia"They have low premium, affordable rates and promt service for thecustomers."
-Age 37-52, Georgia"Good in services they can provide, affordable rates and trustworthy people."
-Age 37-52, Hawaii"It is said health is wealth company also think so and always ready to make its customer health into wealth."
-Age 37-52, Hawaii"They are reliable."
-Age 37-52, Maryland"Great premiums"
-Age 37-52, Oregon"Good customer service, quick response, low wait time"
-Age 37-52, Virginia"I go to Kaiser for a one stop shop"
-Age 37-52, Virginia"All in one place service saves time & frustration"
-Age 53+, California"Always there for me"
-Age 53+, California"Good service when contacting them."
-Age 53+, California"Great interation and easy to deal with"
-Age 53+, California"I have had this insurance company in the past. I only changed because of my wife. But later my wife couldn't carry me any more. So I had to buy the insurance on my own. The insurance company alway has been great for me. No problems when in need of service."
-Age 53+, California"It manages health of its customers everywhere and whenever required with timely response and effective methods."
-Age 53+, California"Kaiser has taken proper care of all my health issues and is available for whatever else I need."
-Age 53+, California"Kaiser is the only health insurance comapny that seemed to welcome everyone when the ACA and Medi-Cal came in and so I think that was good of them and I support them"
-Age 53+, California"Kaiser Permanente genuinely does it right. They are always available for services. They are all-inclusive and reasonably priced."
-Age 53+, California"Over the years Kaiser has improved their customer service tremendously. I've also heard a lot of good feedback from friends about the quality of care from them."
-Age 53+, California"Great quality services offered"
-Age 53+, California"Responsive and helpful"
-Age 53+, California"The insurer and the hospital and doctors are all one company, so you don't have to deal with claims"
-Age 53+, California"The service is good"
-Age 53+, California"Nice to talk with them, great staff."
-Age 53+, Colorado"This company meets immediate needs."
-Age 53+, Georgia"In spite of the higher premium costs, the services provided exceeds my expectations and the staff are very personable and reassuring."
-Age 53+, Hawaii"They are honest, trendy and there to help you out in every step of the way,"
-Age 53+, Oregon"Quality care facilities are given by the company for its customers. Plan features of the company are effective and attractive."
-Age 53+, Virginia"I was skeptical about how things would change when Kaiser Permanente took over Group Health, but have been pleasantly surprised."
-Age 53+, Washington"They are great and work with you"
-Age 53+, Washington