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Kaiser Permanente Health Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 100 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from Kaiser Permanente

Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
It's a health plan my employer offers39%
Recommended by friend or family member12%
I have/had other insurance with this company11%
Offered best price11%
Was the company my parents had8%
Saw TV commercial3%
The company website and mobile apps are easy to use and helpful2%
Saw online ad0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 36%
I probably would recommend this company. 35%
Neutral 24%
I would not recommend this company. 3%
I probably would not recommend this company. 2%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
48%Satisfied - Fulfills my needs okay
31%Completely satisfied - Gives me what I want and more
16%Neutral - No good or bad feelings on this
2%Never visited or used website or mobile app
2%Very unsatisfied - Their digital offerings are not good at all or nonexistent
1%Not Satisfied - Is not a good website or app

How You Prefer to Deal with Insurers

37%Interactive website
19%In person
5%Mobile App
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About Kaiser Permanente

Best Health Insurance Companies 2020: How Kaiser Permanente Stacks Up

Kaiser Permanente received a stellar score of 83.59 overall in the 2020 Best Health Insurance Companies survey, which gave it a ranking of 4th. Its best showing was 2nd for claim handling, then middle of the pack for website and apps (4th), value of price (6th) and customer service (7th). Most of the surveyed policyholders, 94%, said they plan to renew with Kaiser Permanente.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Kaiser Permanente's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Kaiser Permanente (NAIC# 60053) had a complaint ratio of 0.36 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Born from the height of the Great Depression

The company known today as Kaiser Permanente started as a health care program for construction, shipyard and steel mill workers in the late 1930s. It evolved as Dr. Sidney Garfield opened Contractors General Hospital, but it struggled financially. America’s involvement in World War II was really the time when the organization became an innovative model for delivering health care.

Tens of thousands of workers started employment at Kaiser ship yards along the West Coast with no health care, so Henry J. Kaiser turned to Dr. Garfield to help him provide a health plan for his workers. After the war, the health insurance plan was opened to the public.

Today, Kaiser Permanente provides health care services to more than 10.6 million members in California, Colorado, Georgia, Hawaii, Oregon, Washington, Maryland, Virginia and the District of Columbia.

Plans vary greatly by state. Be sure to confirm coverage plans in your state.

Contact information

Kaiser Permanente

Kaiser Plaza, 19th floor

Oakland, CA 94612

Member services (800)464-4000

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