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Kaiser Permanente Health Insurance Reviews And Ratings

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Kaiser Permanente Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 87%
Who Plan to Renew 90%
AM Best Financial Strength Ratings NR

About Kaiser Permanente Health Insurance Company

Customer service/Claims(800)464-4000
Corporate HeadquartersKaiser Plaza, 19th floor
Oakland, CA 94612

In 1945, industrialist Henry J. Kaiser partnered with founding physician Sidney R. Garfield, MD, to open a system of prepaid care to the public in Northern California. Unions viewed the plan as labor-friendly and affordable and formed a huge and welcome membership base in the formative years.

In 1950, Kaiser started the Kaiser Foundation School of Nursing to help fill a nursing shortage following World War II and in 1956, Kaiser Foundation Health Plan, Inc. was established as an independent nonprofit California corporation.

Kaiser established the Kaiser Foundation Harbor Hospital in 1957 which was the first hospital in the country built for members of an employer-sponsored health care plan. It initially provided care to International Longshore and Warehouse Union employees and their families.

In 1976, as health care was changing, Kaiser Permanente’s demonstrated affordability was specifically acknowledged as they were recognized as the best health plan model for the groundbreaking Health Maintenance Organization Act, signed into law in December 1973. Kaiser had turned all of their health plans into qualified HMOs by 1976.

Electronic medical records came to Kaiser in 2003, Kaiser created secure, 24/7 access to up-to-date patient records with no geographic boundaries.

When the pandemic hit in 2020, Kaiser dramatically increased its telehealth system. Virtual care visits rose from about 15% of all visits to about 80%, including more than 30,000 a day via video.

Kaiser Permanente Health Insurance Coverages

  • Health Insurance for Individuals and Families
  • Medicare plans
  • Medicaid and Medi-Cal Plans
  • Health insurance plans offered via employers
  • Charitable Health Coverage

Best Health Insurance Companies 2021: Kaiser Permanente

Together We Thrive.

Kaiser Permanente is an integrated managed care consortium that is based in Oakland, California. Kaiser is a bit different than many insurance companies in that it not only provides insurance but also owns the hospitals and clinics its customers typically access for care.

Kaiser Permanente is made up of three interdependent groups: the Kaiser Foundation Health Plan, Inc. (KFHP) and its regional operating subsidiaries, Kaiser Foundation Hospitals and the regional Permanente Medical Groups.

Kaiser is the largest managed care organization in the United States and currently has over 12 million members and operates 39 hospitals. In addition, Kaiser has over 700 medical offices and employs 217,000 personnel which includes over 80,000 physicians and nurses.

How Kaiser Permanente stacks up

Kaiser Permanente earned the number 1 spot in our annual Best Health Insurance Companies review. They earned 3.5 to 4 out of 5-star ratings in each category including claims, price, customer service and website & apps.

Eighty-seven percent of Kaiser Permanente customers said they would recommend the company to others and 90% said they planned to renew their plan with Kaiser.

How likely customers would recommend this company?

49% I would definitely recommend this company
38% I would probably recommend this company
12% Neutral
0% I would probably not recommend this company
1% I would not recommend this company

Reasons for Buying

Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
  • 30% It's a health plan my employer offers
  • 17% Reputation
  • 16% Offered best price
  • 15% Recommended by friend or family member
  • 8% I have/had other insurance with this company
  • 5% Saw online ad
  • 5% Saw TV commercial
  • 3% My parent's health company
  • 1% The company website and mobile apps are easy to use and helpful

Would you renew?

  • 90% Yes
  • 10% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 44%
  • Fairly satisfied / Fulfills my needs OK 28%
  • Average website and apps 18%
  • Very unsatisfied / digital offering is severely lacking 5%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • In person 36%
  • Phone 21%
  • Email 13%
  • Interactive website 24%
  • Mobile App 6%

Customer Complaint Ratio

info

The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Kaiser Permanente’s customer complaint ratio for Group Health insurance is 2.16

In which states is Kaiser Permanente available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

136 Reviews. 4 Stars out of 5
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