Ratings
Overall Rating
AM Best Financial Strength Ratings
May 01, 2021
May 01, 2021HOW WE WEIGH OUR SCORE
- Price50%
- Customer service40%
- Website and app5%
- Recommend5%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
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Customer Complaint Ratio
( New York Life’s customer complaint ratio for Individual Life insurance is 0.40 )
( New York Life’s customer complaint ratio for Group Life insurance is 1.05 )
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above
Best life insurance companies 2021: New York Life Insurance Company
The company you keep. 175 years of trust.
How New York Life Insurance Company life insurance stacks up
New York Life Insurance Company earned a top-five spot in our annual review of Best Life Insurance Companies. They earned 4 out of 5-star ratings across the board in price, customer service and website & apps.
When we asked New York Life Insurance Company customers if they would recommend the company to others, 81% said yes.
How likely to recommend?
- 47.52%I would definitely recommend this company
- 33.66%I would probably recommend this company
- 18.81%Neutral
- 0%I would not recommend this company
- 0%I would probably not recommend this company
New York Life Insurance Company life insurance coverages
- Whole universal life insurance
- Term life insurance
- Universal life insurance
- Variable universal life insurance
- Long-term care insurance
- Hybrid long-term care/life insurance
About New York Life Insurance Company
New York Life was founded 175 years ago and is one of the oldest and largest mutual insurance companies in the United States.
Policyholders share in the ownership and have received dividends based on the company’s investment performance every year since 1854. In 2020, the company paid out $1.9 billion in dividends to eligible policyholders.
New York Life receives the highest financial-strength ratings and made the list of the world’s most admired companies in Fortune Magazine. The company has more than $1 trillion of life insurance in force and more than 12,000 agents throughout the country. The company focuses on life insurance, retirement income, investments and financial planning.
Contact New York Life Insurance Company
Corporate Headquarters
New York Life
51 Madison Avenue, Suite 3200
New York, NY 10010
Telephone: 1-800-225-5695
In which states is New York Life life insurance available?
| States in which New York Life life insurance available |
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| Alabama |
| Alaska |
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| Arkansas |
| California |
| Colorado |
| Connecticut |
| Delaware |
| Florida |
| Georgia |
| Hawaii |
| Idaho |
| Illinois |
| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Louisiana |
| Maine |
| Maryland |
| Massachusetts |
| Michigan |
| Minnesota |
| Mississippi |
| Missouri |
| Montana |
| Nebraska |
| Nevada |
| New Hampshire |
| New Jersey |
| New Mexico |
| New York |
| North Carolina |
| North Dakota |
| Ohio |
| Oklahoma |
| Oregon |
| Pennsylvania |
| Rhode Island |
| South Carolina |
| South Dakota |
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| Washington D.C. |
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"I'm new to this whole life insurance but this company seems okay."
-Age 19, Pennsylvania
"Great company"
-Age 19, South Carolina
"My experience has been good and a great value for the money"
-Age 21, Delaware
"I like their customer service"
-Age 21, New Jersey
"They're affordable and well known"
-Age 25, Ohio
"They explain everything very well"
-Age 27, South Dakota
"New York Life has been easy to work with."
-Age 29, North Carolina
"They have good pricing"
-Age 30, Ohio
"Great coverage at very reasonable prices...also very good customer service"
-Age 30, Texas
"I would recommend my representative and tell them overall I had a good experience. They communicated well with me throughout the whole process."
-Age 31, New York
"They are perfect for your solutions. They are familiar and caring."
-Age 34, Georgia
"You can switch to my insurance company, New York Life, it is good. "
-Age 35, Florida
"I'm happy with my New York Life Insurance Company"
-Age 35, Florida
"My experience was very nice."
-Age 35, Florida
"They know what they are doing"
-Age 35, Michigan
"A great deal"
-Age 35, New York
"I haven't really interacted with them much so I'm not sure what to say."
-Age 37, New York
"I am very satisfied with my insurance company. So, I don't change this company."
-Age 37, New York
"My experience with the company has been very favorable, always attentive to my needs and in the event of an insident they act quickly."
-Age 38, California
"Great policies for all kinds of budgets"
-Age 38, Maryland
"Availability of adds on, favorable policy ease of claim and access to customer care"
-Age 38, New York
"I would tell them I love there service and how fast they resolve problems quickly."
-Age 38, New York
"They always try to make customer happy by with their service. It's a company that I can easily trust."
-Age 38, New York
"Easy easy easy to interact with and get established."
-Age 38, Pennsylvania
"Thy provide best coverage choices."
-Age 39, Florida
"Okay company."
-Age 39, North Carolina
"Good company."
-Age 40, New York
"This service is really good and easy to use."
-Age 40, New York
"My experience has been great"
-Age 41, New York
"It's a very amazing service every time"
-Age 42, New York
"I trust this insurance company, this concept is appropriate"
-Age 45, New York
"No experience other than just carrying a paid up policy"
-Age 45, Oregon
"Overall easy process. Great customer service"
-Age 48, Texas
"They're very reputable and stable"
-Age 48, Texas
"Great policies and great coverages at very competitive prices easy to work with and amazing customer service with a spectacular app to use"
-Age 49, West Virginia
"Outstanding customer service Always keeps me informed Easy payment options"
-Age 50, Wisconsin
"Nothing to say but good things around New York Life."
-Age 55, Massachusetts
"No problems ever, patient customer service, reasonable prices"
-Age 56, New York
"It is an easy company to work with and they have good plans ands rates."
-Age 58, California
"Agents are very responsive and helpful in advising you on their best available products and life insurance needs."
-Age 60, California
"Favorable customer service and competitive premium"
-Age 60, Pennsylvania
"The pricing is very good. Sometime difficult to talk to them over the phone"
-Age 62, Maryland
"That they need to compare the prices of whole life policies to term policies. Term policies are cheaper but they get very expensive when you get older."
-Age 64, Alaska
"Great service I have received from them."
-Age 64, Georgia
"They have reasonable prices"
-Age 64, Indiana
"It's great"
-Age 64, Maine
"Not much interaction, I pay my bill and my policy stays active"
-Age 64, Pennsylvania
"Best prices, great affordability"
-Age 65, Florida
"They have very good prices and you can get all the help that you need."
-Age 65, North Carolina
"This company has good insurance plans"
-Age 66, Iowa
"They have great prices for term insurance if you're over 55, and they have a simple billing ad payment process"
-Age 66, Washington
"It's ok there might be better ones if you shop around."
-Age 67, California
"Great coverage"
-Age 69, Ohio
"Good company."
-Age 69, Virginia
"Best insurance offerings in the market"
-Age 69, Wisconsin
"Good price."
-Age 70, Arizona
"Small but very easy to work with"
-Age 70, Missouri
"Every 5 years they seem to raise my rates."
-Age 71, Pennsylvania
"Stable and reliable company."
-Age 72, California
"Above average for seniors"
-Age 72, Tennessee
"A good company"
-Age 73, Pennsylvania
"Afordable rates"
-Age 73, Pennsylvania
"Get a reading on potential of price increases over the years before buying."
-Age 74, California
"It is good for coverage for older people on limited income . Thru AARP"
-Age 74, Florida
"Decent company, good coverage, good customer service"
-Age 75, North Carolina
"They offer a great price for seniors and term insurance"
-Age 75, Pennsylvania
"My experience has been just what I had hoped for. It has been a 'set it and forget it' relationship. They send me a quarterly bill, I pay the bill. No other contact is necessary."
-Age 75, South Carolina
"I've had for long time without any issues."
-Age 76, Florida
"I like my company because they leave me alone. Just sned bills, I pay them, and that is it."
-Age 76, Massachusetts
"It is a good company with reasonable rates."
-Age 76, Virginia
"Did pay off quickly when husband died"
-Age 77, Washington
"I would try them along with other insurance companies"
-Age 80, Indiana
"Good customer service"
-Age 80, Oregon
"They were the only insurance that offered me a policy."
-Age 82, Arizona
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