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Mutual of Omaha Life Insurance Ratings
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Reasons for Buying from Mutual of Omaha
Customers of Mutual of Omaha originally decided to purchase from the company for these reasons:
| Offered best price | 21% |
| Reputation | 21% |
| Recommended by friend or family member | 15% |
| Saw TV commercial | 13% |
| Other | 8% |
| I had other insurance with this company | 6% |
| Was the company my parents had | 6% |
| Saw online ad | 5% |
| The company website and mobile apps are easy to use and helpful | 4% |
| Financial Strength rating | 1% |
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About Mutual of Omaha
Life Insurance Policies Offered:
- Term life
- Whole life
- Universal life
- Accidental death
- Long-Term Care insurance
- Disability income insurance
- Critical Illness Insurance
- Cancer, Heart Attack & Stroke Insurance
Best Life Insurance Companies: Mutual of Omaha Life Insurance
Mutual of Omaha did fairly well in the Best Life Insurance Company survey, coming in eighth in the rankings with a final score of 85.6 overall. Mutual of Omaha earned the sixth spot for price and 3.5 stars for its website and app store ease of use. Seventy-three percent said they’d recommend the life insurance company in the survey.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Mutual of Omaha’s financial strength to pay claims. A complaint index can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint index from the NAIC is always 1.00. This means that a company with a complaint index of 2.00 is twice as high as expected in the market. Mutual of Omaha’s company share of complaints in the U.S. market in the category of group life is .39% (.0039) and the company’s overall complaint index is 0% in 2018 (which is the latest numbers that are available).
Company Background
The name that became synonymous with “Wild Kingdom”
With a rich history that includes creating the TV show “Wild Kingdom” and sponsoring a U.S. swim team and professional golf, the origins of Mutual of Omaha are traced back to 1909, when the company was incorporated as Mutual Benefit Health & Accident Association in Omaha, NE. The company was licensed to offer insurance in 15 states by 1920, when premiums hit more than $1 million. United Benefit Life Insurance Company, incorporated in 1926, provides life insurance, pension and annuity products for groups and individuals. By 1939, Mutual of Omaha had become licensed in all 48 states and two territories.
The 1950s were a significant decade for the company. Mutual of Omaha’s income triples during the decade. It also acquired TeleTrip Company in 1955. The addition provided 24-hour, accident protection to global travelers. That year, the company also became the first health and accident company to gain an IBM electronic data processing system.
Mutual of Omaha also became an administrator for the new Medicare Parts A & B in 1966.
United Benefit Life Insurance Company is a subsidiary of Mutual of Omaha and changed its name to United of Omaha Life Insurance Company in 1981. Mutual of Omaha offers term life insurance and permanent life insurance coverage as well as a variety of other products. Mutual of Omaha has more than 11 million members and 39,000 employer groups.
Contact information
Corporate Headquarters
3300 Mutual of Omaha Plaza,
Omaha, NE 68175
Life insurance customer service: 877-202-2676
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Not happy. Looking to replace with whole or term policy instead of what I have."
"They have decent prices, not great."
"I'm new to life insurance, so I think they are okay but don't know what to expect."
"It's okay, nothing special"
"I feel like I should have never bought this policy. I don't know if it's needed. I wish they explained more to me."
"I have only had this insurance for a short while. I really don't have much to say."
"Not very good coverage for the price. "
"No issues with company"
"Okay"
"Have only signed up. No other interaction so far"
"My experience with this company is not to good at all. I filled out all the papers and I am still waiting for the response, to see if they approved a new policy. I filled out the papers in January and in May I still don't have an answer."
"I have no problems communicating with this customer service"
"Nothing great nor bad to say about them"
"Make sure you understand your policy when you buy it. I think my agent could have better explained things to me."
"I have never had any issues."
"I wish the premium was lower, but easy to reach someone when you need help."
"I like their commercials from when I was young"
"It is okay. I really do not deal with this company. I just pay the premiums each month."
"Haven't filed any claims as of yet so at this point don't have too much to say"
"No real contact, I just pay each month."
"Service is ok, but when you look at it, the pay could be just as big if I just took that money and invested for 7 years."
"Haven't had any need to interact."
"Nothing really good or bad to say about them."
"Okay small amount life insurance so that isn't great but better than nothing."
"I will not recommend to others as don't think my policy is that good"
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"Great price for what we need"
-Age 18-36, Iowa"Super simple. I pay them and they provide peace of mind for my family should something happen to me."
-Age 18-36, Wisconsin"I recommend them it works well for me. Completes all my needs"
-Age 18-36, Illinois"Good rates and service."
-Age 18-36, Arizona"Best insurance, in price and customer service"
-Age 18-36, Colorado"Wonderful customer service and web site"
-Age 18-36, Indiana"I think they have a good reputation. My family recommended them as they had been with them for awhile."
-Age 18-36, Nebraska"Price is good"
-Age 18-36, California"Good service, helpful when we need them"
-Age 18-36, Missouri"They offer the best coverage at a low cost"
-Age 18-36, Ohio"They are a good company."
-Age 37-52, Illinois"They understand what you need and they get it for you so you don't have to search for what is best for your needs."
-Age 37-52, Louisiana"Great company"
-Age 37-52, Georgia"Honest. Fast. Nice. Respectful"
-Age 37-52, New Hampshire"They provide very good coverage. I have never experienced problems."
-Age 37-52, Texas"I have never had an issue with this company I started my own policy because my mom had her policy and my siblings policy with this company. They are always professional and customer service is great as well. I would recommend this company to my friends and family."
-Age 37-52, California"Great price for the coverae"
-Age 37-52, Pennsylvania"Never had a problem with them, good service so far."
-Age 37-52, Virginia"Very good company to do business with"
-Age 37-52, Louisiana"We are very satisfy with service and recommend to friend as well"
-Age 37-52, Oklahoma"I would recommend the company. They have been in business for many years. Their prices are competitive."
-Age 37-52, Texas"Great company good rates been with them for years"
-Age 37-52, Florida"Easy process and good prices"
-Age 37-52, Illinois"Its a very good service, easy to contact"
-Age 37-52, Kentucky"They care about their customers and try to have interactions with them and supports when going thru situations that are difficult."
-Age 37-52, North Carolina"The overall experience has been good since when we signed up for the policies. We have had very little interaction with them since we started in 2011, which means we've had no problems."
-Age 37-52, California"I have known about Mutual of Omaha since I was a young child and they sponsored Wild Kingdom that I used to watch every week. When given the opportunity to find a Whole Life Policy Mutual of Omaha was a no brainer. I am very satisfied with how I have been treated and trust they will pay my beneficiaries in a timely manner when the time comes."
-Age 37-52, Florida"The price is reasonable and there customer service is excellent"
-Age 37-52, New Jersey"Good customer service with the ability for the representative to answer any & all questions"
-Age 37-52, Missouri"They are loyal and thorough"
-Age 37-52, New Jersey"They make paperwork very easy and have very helpful customer service people"
-Age 37-52, New York"The have all the answers to all my question or concerns"
-Age 37-52, Connecticut"It is just a simple cheap policy where the premium is on auto deduct to help defray any final expenses from falling on my brother. It was set up over the phone and through the mail."
-Age 37-52, West Virginia"I like how they answered all my questions when I set up the policy"
-Age 37-52, Missouri"Great coverage for the price"
-Age 37-52, Oklahoma"The value is good"
-Age 37-52, Washington"No hassle getting or maintaining the policy. I like them."
-Age 53+, California"Great prices"
-Age 53+, Texas"It's a good and reputable company"
-Age 53+, Florida"Customer service is excellent and the rates are low. Also, I like the whole life portion, which allows me to borrow against it should I need a loan. Plus with their reputation, I know they are stable and will always be there when needed"
-Age 53+, Texas"You can feel confident that you are paying the best price to a provider with this company, and they care about your individual needs. I have never had to file a claim, but they contact me yearly to check that I am doing okay, and to see if i would like to up my coverage for any further needs."
-Age 53+, Indiana"I would recommend them as easy to work with"
-Age 53+, North Carolina"I like customer service.; I would recommend it."
-Age 53+, Connecticut"I recommend this insurance as it is the best and the price is good."
-Age 53+, Pennsylvania"Good company and offerings. I feel my family will be taken care of if something happens to me."
-Age 53+, Illinois"I'm a long time customer with no complaints"
-Age 53+, California"Its a good policy to have and good company to work with"
-Age 53+, North Carolina"Pricing is about the same as competition but the customer service is pretty good"
-Age 53+, North Carolina"My friends have their insurance for a long time and are happy with it. No need to recommend anyone else as I have them now too."
-Age 53+, Vermont"Just trust in the company and the service I receive as it's pretty good."
-Age 53+, New Jersey"Great customer service. Always follows up with regarding any concerns or just a simple question."
-Age 53+, Alabama"Easy to contact, price is right."
-Age 53+, Texas"Good company and good offerings."
-Age 53+, Arizona"This is the best company for me, it yet serves me with pre-existing conditions and the price fits my budget."
-Age 53+, Georgia"We send them our checks, they send us paperwork and calendars. No other interaction but is simple and easy to work with."
-Age 53+, Washington"Seems to have competitive pricing. Long established company."
-Age 53+, Virginia"Easy to deal with"
-Age 53+, Kansas"Always available to answer questions."
-Age 53+, Michigan"Great representative, explained everything to me so I could understand"
-Age 53+, North Carolina"I would recommend because they are well established for years and provide the best needs and rates to meet one's situation."
-Age 53+, Tennessee"The insurer is conscientious and helpful when needed."
-Age 53+, Texas"The agent who sold me the policy still contacts me annually. The price was much better, for my age when I bought it, than other companies. It has very good value if I decide to cash it in."
-Age 53+, California"They pay off in timely manner and have good rates for seniors"
-Age 53+, Kentucky"I bought this policy online and the website was very easy to use. I purchased it in the last year and was happy with the price and terms"
-Age 53+, Maryland"Never had any problems, friendly and informative company"
-Age 53+, Maryland"Like working with them and got a good policy to protect my family"
-Age 53+, Pennsylvania"Got good amount of coverage for reasonable premium. Rates never go up."
-Age 53+, Illinois"They are good to do business with and easy to get in contact with. They are available late at night."
-Age 53+, Kansas"Low cost has loan on policy available if needed. Has good reputation and they are easy to work with."
-Age 53+, North Dakota"I prefer dealing through mail and website to make payments and they make it all easy."
-Age 53+, Ohio"No problems...good customer service."
-Age 53+, Missouri"I lost my policy and they were very accomodating to help me get a replacement one"
-Age 53+, Texas