Northwestern Mutual Life Insurance

Ratings

Life

Overall Rating

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

AM Best Financial Strength Ratings

May 01, 2021

A++

HOW WE WEIGH OUR SCORE

Price50%
Customer service40%
Website and app5%
Recommend5%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Northwestern Mutual originally decided to purchase from the company for these reasons:

38% Recommended by friend or family member
12% Reputation
10% Offered best price
9% Was the company my parents had
7% Financial strength rating
7% Saw online ad
4% The company website and mobile apps are easy to use and helpful
3% I had other insurance with this company
3% Saw TV commercial

What kind of life insurance do you have?

Term

Permanent, including whole life

Both

Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250

16%

$1,000 - $1,249

15%

$250 - $499

10%

$1,250 - $1,499

$500 - $749

$1,500 - $1,749

$1,750 - $1,999

$750 - $999

$4,000 or more

$2,000 - $2,249

$2,250 - $2,499

$2,500 - $2,749

$3,000 - $3,249

$2,750 - $2,999

$3,500 - $3,999

Go to Northwestern Mutual site now to get a quote

Customer Complaint Ratio

( Northwestern Mutual’s customer complaint ratio for Individual Life insurance is 0.04 )

0.04

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best life insurance companies 2021: Northwestern Mutual

Helping families and businesses achieve financial security for more than 160 years.

How Northwestern Mutual life insurance stacks up

Northwestern Mutual earned a 3.5 out of 5-star rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked Northwestern Mutual customers if they would recommend the company to others, 82% said yes.

Ratings on Website & Apps

Fairly satisfied / Fulfills my needs OK 37%
Completely satisfied / Outstanding website & apps that give me what I need and more 37%
Average website and apps 16%
Unsatisfied / website and/or apps are not fulfilling my needs 5%
Very unsatisfied / digital offering is severely lacking 2%

How do you prefer to deal with insurer and policy?

Phone 36%
In person 25%
Interactive website 19%
Email 13%
Mobile App 7%

Northwestern Mutual life insurance coverages

Whole universal life insurance
Term life insurance
Universal life insurance
Disability insurance
Long-term care insurance

About Northwestern Mutual

Founded in Janesville, Wisconsin, in 1857, Northwestern Mutual moved to Milwaukee in 1859, where it is still headquartered today.

The company has grown significantly in the past 163 years, now with more than 4.5 million clients and the highest financial strength ratings. The company paid $4.8 billion to policyholders or their beneficiaries in life, disability and long-term care insurance claims in 2018. As a mutual company, Northwestern Mutual is owned by its policyholders, rather than stockholders, who can receive dividends based on the company’s investment performance. The company expects to pay a total of $6.2 billion in dividends to participating policyholders in 2021. Dividends are not guaranteed, but Northwestern Mutual has paid a dividend to its policyholders every year since 1872.

The company is also known for its network of more than 6,400 financial advisors throughout the country, who help clients with insurance protection, investments, and business and estate planning.

Contact Northwestern Mutual

Corporate Headquarters

Northwestern Mutual

720 East Wisconsin Avenue

Milwaukee, WI 53202-4797

Telephone: (414) 271-1444

Insurance and investments: (866)950-4644

In which states is Northwestern Mutual life insurance available?

States in which Northwestern Mutual life insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"I like them a lot."

-Age 19, California

"They are very personable and caring"

-Age 20, Ohio

"I have not had any troubles."

-Age 21, Iowa

"wve ty hes a differnt dude CANT R A I S E A MANNN"

-Age 22, Louisiana

"Yes I would so they can know about just in case they wanted to do it as well"

-Age 22, Mississippi

"My insurance company is financially strong, has great offerings and agents who really want to get to know your needs."

-Age 23, New Jersey

"I am very neutral and be positive towards them. Try to be respectful also it will be alright they are just doing there job"

-Age 23, Rhode Island

"They are really good."

-Age 24, Minnesota

"They are awesome."

-Age 27, Ohio

"it is good and the price is not bad"

-Age 28, California

"It's a very affordable plan with decent coverage. It's a reputable company."

-Age 29, North Carolina

"It's a great company, use them."

-Age 29, Virginia

"I like them a lot."

-Age 30, North Carolina

"Because sometimes it can mess up on stuff I want"

-Age 30, Florida

"Never had any issues, just pay annually. Price hasn't changed, easy to contact with questions."

-Age 31, Michigan

"Great service"

-Age 31, New York

"They are very responsive. I have a very personal experience with them."

-Age 31, New York

"Our guy is very knowledgeable and available"

-Age 31, California

"The people I talked to were super helpful and vey informative. They did a great job at explaining things in layman's terms."

-Age 31, Indiana

"The at home exam was great"

-Age 32, Montana

"Its been fantastic so far. They've been very understanding and know what i need."

-Age 32, New York

"The customer experience is really good."

-Age 32, New York

"Not sure but maybe to send out a policy quicker"

-Age 33, Louisiana

"I have no doubt you will find the best product."

-Age 33, New York

"They have good customer service, help us to answer questions, let us feel at ease to buy."

-Age 34, North Carolina

"Great customer service"

-Age 35, Arizona

"Affordable, great coverage, claims, will find policy that fit your budget and needs"

-Age 35, California

"Great provider."

-Age 35, Illinois

"It was pretty easy to join up with them"

-Age 36, Colorado

"I highly recommend them"

-Age 38, Colorado

"They give good insurance and price is pretty good"

-Age 39, Massachusetts

"A friend of mine works for them and referred me to them. They helped me set financial goals and also get disability insurance along with life insurance. I am planning to adopt kids in the future so it is important to me to get my finances in order to protect my future children."

-Age 39, California

"Great customer service and policy options."

-Age 40, Minnesota

"More than satisfactory for my needs."

-Age 40, Missouri

"I was made entirely comfortable the entire process and lay out everything in great detail to find the right plan for you."

-Age 40, Pennsylvania

"There is a person to talk to, I believe they only are there to sell you more things"

-Age 40, Pennsylvania

"Use them if you like them."

-Age 40, Washington

"They went above and beyond to explain the benefvits of each policy to me and heled me select the perfect fit"

-Age 41, Oregon

"Great term options, and good overall value"

-Age 41, California

"I had a great experience. The guy who helped us was very nice, everything went smoothly."

-Age 42, Wisconsin

"There is always someone there to help."

-Age 43, Idaho

"Good enough for me so I'd recommend to you."

-Age 43, Illinois

"We have gotten what we needed at affordable rates"

-Age 44, Minnesota

"To research and not just buy into the first one you see is my advice."

-Age 44, Wisconsin

"It's pretty expensive but they offer consultation"

-Age 44, Illinois

"They get the job done, I suppose."

-Age 44, Indiana

"I have been with this company for over 20 years. I have had the same insurance agent the entire time. That is the sign of a great company when they have employees that long."

-Age 45, Texas

"I would say that the insurance is expensive, but the customer service through our agent is really good"

-Age 45, Illinois

"Easy, tailor-made"

-Age 46, Virginia

"They are very easy to work with and have many options to choose from."

-Age 47, New Jersey

"I've had a fairly good experience with my company."

-Age 48, Kentucky

"My agent with them is great and very helpful."

-Age 48, New Jersey

"Go for it with this company, the price is good."

-Age 48, Washington

"I have good experience so far with them"

-Age 50, Texas

"Good service, awesome and knowledgable agents."

-Age 50, Colorado

"Solid financial company. Every year they pay increasing dividends on my whole life policy. Best in the business."

-Age 50, Illinois

"Very easy No health exam Payroll deduction"

-Age 51, Michigan

"A very solid mutual company"

-Age 52, New Hampshire

"It's been fine a bit crazy about on time payments"

-Age 52, New Hampshire

"It was a very positive experience."

-Age 52, Georgia

"Good company"

-Age 53, Michigan

"OK price for the coverage"

-Age 54, Massachusetts

"great people, reasonable rates"

-Age 54, New York

"My company provides me with the levels of insurance I need without adding on trailer policies that are one time use or completely irrelevant to me and my family"

-Age 56, Iowa

"They are a strong and well known company"

-Age 57, Iowa

"Good company"

-Age 58, Connecticut

"Check your quote with other companies"

-Age 60, Wisconsin

"Agent is nice, easy to talk to, not pushy"

-Age 62, Massachusetts

"Very reliable and great policy"

-Age 62, Illinois

"I've been with them for a long time; no major problems in my dealings with them"

-Age 63, Michigan

"Easy to buy from them."

-Age 63, Ohio

"Good and reputable and sincere company."

-Age 64, Wisconsin

"Yes, but we bought it in my twenties and they may need something else."

-Age 66, North Dakota

"Just okay, nothing great."

-Age 66, Arizona

"They made it very easy and affordable"

-Age 67, Arizona

"I have a good relationship with my agent which is critical"

-Age 67, Florida

"I would recommend that they talk to my insurance agent as he will certainly give them the best information on their insurance products."

-Age 69, Wisconsin

"Has been a good company for me"

-Age 71, Ohio

"Great retirement benefits"

-Age 75, New Hampshire

"They offer a good policy at an affordable price."

-Age 76, Georgia

"I've had a policy 40 years and it's been so easy to deal with Northwestern Mutual."

-Age 77, New York

"Great company."

-Age 79, South Dakota

Other Companies to Consider:

Northwestern Mutual Life Insurance Reviews And Ratings

Ratings

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

Reasons for Buying

What kind of life insurance do you have?

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Customer Complaint Ratio

Best life insurance companies 2021: Northwestern Mutual

How Northwestern Mutual life insurance stacks up

How likely to recommend?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Northwestern Mutual life insurance coverages

About Northwestern Mutual

Contact Northwestern Mutual

In which states is Northwestern Mutual life insurance available?

Other Companies to Consider: