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BCBS of Florida Health Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from BCBS of Florida

Customers of BCBS of Florida originally decided to purchase from the company for these reasons:
It's a health plan my employer offers30%
Offered best price17%
Was the company my parents had12%
Saw TV commercial11%
I have/had other insurance with this company7%
Recommended by friend or family member6%
Saw online ad2%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 41%
I probably would recommend this company. 38%
Neutral 17%
I would not recommend this company. 3%
I probably would not recommend this company. 1%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
40%Satisfied - Fulfills my needs okay
30%Completely satisfied - Gives me what I want and more
19%Neutral - No good or bad feelings on this
6%Never visited or used website or mobile app
3%Not Satisfied - Is not a good website or app
2%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

30%Interactive website
18%In person
5%Mobile App
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About BCBS of Florida

Best Health Insurance Companies 2020: How BCBS of Florida Compares

In the annual Best Health Insurance Company Consumer survey, Florida Blue had a solid showing receiving an overall score of 84.44 and ranking in 7th place. Its highest showing was scoring 5th place for customer service.Of the policyholders surveyed 94% said they both plan to renew while 79% would recommend the Florida Blue to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of BCBS of Florida's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, BCBS of Florida (NAIC# 98167) had a complaint ratio of 0.65 for individual health insurance and 0.43 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Florida Blue is the oldest and largest health plan in Florida offering Floridians family or individual heath, vision and dental plans, as well as Medicare plans and coverage plans for businesses.

The Florida Blue Foundation is a philanthropic affiliate of Florida Blue and gives funds toward community-based solutions in areas of critical issues challenging health care systems today. 

Contact information

Corporate headquarters

4800 Deerwood Campus Pkwy.
Jacksonville, FL, 32246

Member services: (800)352-2583

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