Health best-health-company-ratings
Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
% Who Plan to Renew
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021



A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of BCBS of Florida originally decided to purchase from the company for these reasons:
  • 35% It's a health plan my employer offers
  • 19% Offered best price
  • 15% Reputation
  • 10% Saw TV commercial
  • 6% I have/had other insurance with this company
  • 6% Recommended by friend or family member
  • 5% Saw online ad
  • 4% The company website and mobile apps are easy to use and helpful
  • 0% My parent's health company
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Customer Complaint Ratio

info icon
( BCBS of Florida’s customer complaint ratio for Individual Health insurance is 1.11 )
( BCBS of Florida’s customer complaint ratio for Group Health insurance is 2.33 )
0 1 3 10+
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: BCBS of Florida

Florida Blue is currently the 10th largest health care insurance company in the U.S. with roughly $15 billion in health insurance sales.

Florida Blue is part of the Blue Cross Blue Shield association, which is a national association of 36 independent, community-based and locally operated Blue Cross Blue Shield companies. The BCBS association provides healthcare coverage to more than 107 million members in all 50 states, Washington, D.C., and Puerto Rico. Nationwide, more than 96% of hospitals and 95% of doctors and specialists contract with Blue Cross Blue Shield companies which is more than any other insurer.

How BCBS of Florida stacks up

Blue Cross Blue Shield of Florida earned a Top 5 spot in our annual review of Best Health Insurance Companies. They got 3.5 to 4 out of 5-star ratings in claims, price and customer service and website & apps.

When we asked BCBS of Florida customers if they would recommend the company to others, 83% said yes and 93% said they planned to renew their plan.

How likely to recommend?

  • 50%I would definitely recommend this company
  • 33%I would probably recommend this company
  • 14%Neutral
  • 3%I would probably not recommend this company
  • 0%I would not recommend this company

Would you renew?

93% Yes
7% No

BCBS of Florida coverages

  • Individual and Family Health Insurance Plans
  • Health insurance via employers
  • Medicare, Medicare Advantage, Medicare Supplement
  • Prescription Drug plans

About BCBS of Florida

In 1944, the Florida Hospital Service Corporation, the forerunner of Blue Cross of Florida, began operations in Jacksonville, Florida and in 1946, the Florida Medical Services Corporation was formed which would eventually become Blue Shield of Florida.

The two companies merged in 1980 to form Blue Cross and Blue Shield of Florida.

In which states BCBS of Florida is available?

States in which BCBS of Florida is available

Contact BCBS of Florida

Corporate headquarters

4800 Deerwood Campus Pkwy.
Jacksonville, FL, 32246

Member services: (800)352-2583

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