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BCBS of Florida Health Insurance Ratings
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Reasons for Buying from BCBS of Florida
Customers of BCBS of Florida originally decided to purchase from the company for these reasons:
| It's a health plan my employer offers | 30% |
| Offered best price | 17% |
| Reputation | 13% |
| Was the company my parents had | 12% |
| Saw TV commercial | 11% |
| I have/had other insurance with this company | 7% |
| Recommended by friend or family member | 6% |
| Saw online ad | 2% |
| The company website and mobile apps are easy to use and helpful | 2% |
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About BCBS of Florida
Best Health Insurance Companies 2020: How BCBS of Florida Compares
In the annual Best Health Insurance Company Consumer survey, Florida Blue had a solid showing receiving an overall score of 84.44 and ranking in 7th place. Its highest showing was scoring 5th place for customer service.Of the policyholders surveyed 94% said they both plan to renew while 79% would recommend the Florida Blue to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of BCBS of Florida's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, BCBS of Florida (NAIC# 98167) had a complaint ratio of 0.65 for individual health insurance and 0.43 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Florida Blue is the oldest and largest health plan in Florida offering Floridians family or individual heath, vision and dental plans, as well as Medicare plans and coverage plans for businesses.
The Florida Blue Foundation is a philanthropic affiliate of Florida Blue and gives funds toward community-based solutions in areas of critical issues challenging health care systems today.
Contact information
Corporate headquarters
4800 Deerwood Campus Pkwy.
Jacksonville, FL, 32246
Member services: (800)352-2583
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Good experience mostly but sometimes the customer service can be bad depending on the person who you get."
"Horrible to do business with. They make it very difficult to get a claim approved"
"I have no concerns yet with the company"
"I never found any insured person chasing for claim settlement from this company"
"They don't have great dependent coverage."
"Expensive and crappy coverage"
"They are increasing premiums every year, that's the only concern"
"Average"
"Could have a lower rate."
"I do not like our health insurance company. They want to control your health, not let you and your doctor decide what is best for you and what tests/treatments are best for you. They are a monopoly, they are going to do whatever they want and charge high premiums - if they don't charge high premiums, they have super high deductibles. They are difficult to deal with and their customer service treats you like you are stupid - not like you are a valued customer."
"I don't like anything about them. Once you are in and service level drops"
"They are just ok"
"They've charged more than they should have for services."
"Average at best"
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"Always keep you updated with the changes in the market"
-Age 18-36, Florida"Best response from them so far"
-Age 18-36, Florida"Company has many beneficial offers as per the need."
-Age 18-36, Florida"Found them very accurate with their predictions about market"
-Age 18-36, Florida"Good experience"
-Age 18-36, Florida"Good experience and good service"
-Age 18-36, Florida"Good experience with them on the phone and online"
-Age 18-36, Florida" Excellent customer service"
-Age 18-36, Florida"High reputation and reliability."
-Age 18-36, Florida"I can make arrangements very easy in order to be attended by them"
-Age 18-36, Florida"I enjoy talking with them over the phone and in person."
-Age 18-36, Florida"I found their approach and attitude very professional and nice"
-Age 18-36, Florida"I just love them"
-Age 18-36, Florida"I plan on renewing my policy with BCBS this year if possible"
-Age 18-36, Florida"It is easy to use online, the app is somewhat old-fashioned but works well"
-Age 18-36, Florida"It offers high level services"
-Age 18-36, Florida"I like them very much"
-Age 18-36, Florida"My experience has been good because they have treated me very well"
-Age 18-36, Florida"My insurer is helpful and trustworthy."
-Age 18-36, Florida"Nice and easy conditions of the policies"
-Age 18-36, Florida"Pays claims, easy to use"
-Age 18-36, Florida"Positive on-phone support"
-Age 18-36, Florida"Progress of this company is mind blowing"
-Age 18-36, Florida"Reliable and eager to help."
-Age 18-36, Florida"The company is easy and based on your income. The coverage is good and there is a wide variety of doctors. The people are easy to talk to and they give you more than enough information you need."
-Age 18-36, Florida"The deductible is high but there are several providers to choose from"
-Age 18-36, Florida"They are helpful, affordable, and care about your needs"
-Age 18-36, Florida"They did a good job at helping me compare plans when I signed up"
-Age 18-36, Florida"They have gone above and beyond to help me with my needs."
-Age 18-36, Florida"They keep raising their performance"
-Age 18-36, Florida"Amazing service providers"
-Age 18-36, Florida"With this company I feel that my health is totally safe and secured"
-Age 18-36, Florida"BCBS of FL offers great plans for a fair price that provides great coverage."
-Age 37-52, Florida"Company health insurance plan works with specific network , group of doctors, clinics, hospitals and other health care providers. Truly, the finest combination of all with a low cost."
-Age 37-52, Florida"Different health programs plans are widely opened here for the customers, many benefits are also given."
-Age 37-52, Florida"Easy to use website with live customer service available frequently. Good coverage for price paid."
-Age 37-52, Florida"Employees care well about their customers"
-Age 37-52, Florida"Prompt replies to questions"
-Age 37-52, Florida"Florida Bblue has the best coverage and lowest premiums I've looked at"
-Age 37-52, Florida"Had no issues dealing with them"
-Age 37-52, Florida"The employes work very hard"
-Age 37-52, Florida"Trustworthy"
-Age 37-52, Florida"My hospital and doctor coverage is worth having and I can count on them when I am sick."
-Age 37-52, Florida"Pleasant and nice people"
-Age 37-52, Florida"Suits to my all kind of needs."
-Age 37-52, Florida"The service was adequate and prompt"
-Age 37-52, Florida"The website is easy to use"
-Age 37-52, Florida"They do care about my well being"
-Age 37-52, Florida"They provide good coverage at good rates. I have not had any issues with getting things approved, they are quick with responding to requests."
-Age 37-52, Florida"They provides many facilities at a lower cost"
-Age 37-52, Florida"They take up all the hassles related to your treatment so that you can stay worryfree and focus only on your recovery"
-Age 37-52, Florida"Varieties of health insurance plans are present here. Those are simple, supportive, sound, sensible, safe and secure."
-Age 37-52, Florida"Very happy with everything"
-Age 37-52, Florida"Widely accepted insurance. Great coverage and choice of providers."
-Age 37-52, Florida"Blue Cross Blue Shield coverage is universal and I always consider it the best. You can depend on this company doing what they say they will."
-Age 53+, Florida"Company staff gives me good suggestion regarding policy and helps me to understand more regarding policy"
-Age 53+, Florida"They have variety of different insurance plans. Their features are effective, attractive and affordable."
-Age 53+, Florida"Good Customer service"
-Age 53+, Florida"Good insurance for the premium"
-Age 53+, Florida"Helped me a lot on premium"
-Age 53+, Florida"Many services under one roof, world class comfort, fast paced, different approach and available in need."
-Age 53+, Florida"Reimbursement was good and as expected"
-Age 53+, Florida"Smart company, very much sure that they will safeguard you"
-Age 53+, Florida"The premium through the marketplace is excellent with no deductions"
-Age 53+, Florida"This insurance company had lots of good products with marvelous returns"
-Age 53+, Florida"Very good coverage"
-Age 53+, Florida"All health benefits are awesome."
-Age 53+, Florida"Everything is good"
-Age 53+, Florida"Always pays bills promptly"
-Age 53+, Florida"Answers all my questions."
-Age 53+, Florida"They are very proactive and nice in nature"
-Age 53+, Florida"BCBS is quick to pay claims. If you have questions on a claim, they are easy to contact and willing to work with you to resolve your issues. I once had an issue where the Dr's office used the wrong code on the paperwork they submitted and the person at BCBS was able to contact the Dr's office to get it straightened out."
-Age 53+, Florida