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BCBS of Florida Health Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from BCBS of Florida

Customers of BCBS of Florida originally decided to purchase from the company for these reasons:
Offered best price23%
It's a health plan my employer offers21%
Saw TV commercial11%
Saw online ad11%
Recommended by friend or family member5%
Was the company my parents had4%
The company website and mobile apps are easy to use and helpful3%
I have/had other insurance with this company2%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 45%
I would definitely recommend this company. 40%
Neutral 10%
I probably would not recommend this company. 3%
I would not recommend this company. 2%

Would you renew?

Yes 85%
No 15%

What was most important when choosing your current health plan

Preferred providers available 27%
Low premiums 22%
Low deductibles 19%
I didn?t have a choice 16%
Breadth of services 9%
Not needing a referral (such as a PPO) 7%
Other 0%

Website and Apps

How easy to use and how helpful they are
54%Good - Fulfills my needs
27%Excellent - Gives me what I need and more
10%Never visited/used website or mobile app
9%Just okay - Fulfills some but not all of my needs
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

25%Interactive website
22%In person
3%Smartphone app
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About BCBS of Florida

Best Health Insurance Companies: How BCBS of Florida Stacks Up

In the annual best health insurance company consumer survey, Florida Blue had a solid showing receiving an overall score of 84.44. Its highest showing was scoring second place for value of price. Of the policyholders surveyed 85% said they both plan to renew and would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, BCBS of Florida (NAIC# 98167) had a complaint ratio of 0.65 for individual health insurance and 0.43 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Florida Blue is the oldest and largest health plan in Florida offering Floridians family or individual heath, vision and dental plans, as well as Medicare plans and coverage plans for businesses.

The Florida Blue Foundation is a philanthropic affiliate of Florida Blue and gives funds toward community-based solutions in areas of critical issues challenging health care systems today. 

Contact information

Corporate headquarters

4800 Deerwood Campus Pkwy.
Jacksonville, FL, 32246

Member services: (800)352-2583

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