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BCBS of Michigan Health Insurance Ratings

Customer Satisfaction Ratings (based on 99 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from BCBS of Michigan

Customers of BCBS of Michigan originally decided to purchase from the company for these reasons:
It's a health plan my employer offers48%
Saw TV commercial9%
Offered best price8%
Was the company my parents had8%
Recommended by friend or family member6%
The company website and mobile apps are easy to use and helpful4%
I have/had other insurance with this company3%
Saw online ad2%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 43%
I would definitely recommend this company. 33%
Neutral 20%
I would not recommend this company. 2%
I probably would not recommend this company. 1%

Would you renew?

Yes 93%
No 7%

Website and Apps

How easy to use and how helpful they are
39%Satisfied - Fulfills my needs okay
29%Completely satisfied - Gives me what I want and more
21%Neutral - No good or bad feelings on this
9%Never visited or used website or mobile app
1%Not Satisfied - Is not a good website or app
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

20%Interactive website
11%In person
7%Mobile App
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About BCBS Of Michigan

Best Health Insurance Companies 2020: How BCBS of Michigan Measures Up

Michigan’s Blue Care Network received a respectable 81.34 overall score and ranked 12th in this year’s Best Health Insurance Company survey. Its highest showing was 7th place for ease of use for websites and mobile apps. Ninety-three percent of policyholders surveyed said they would renew with the Blue Care Network, but only 77%, saying they would recommend BCBS of Michigan.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of BCBS of Michigan's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, BCBS of Michigan (NAIC# 54291) had a complaint ratio of 0.26 for individual health insurance and 2.02 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Extraordinary time for health care

Blue Cross Blue Shield came out of the 1920s during a time when medical care was improving. With better care came more demand, as people started visiting hospitals more often. In 1938, the insurer came to Michigan, and by 1940, the group had more than 175,000.

Fast forward to 2014 where BCBS of Michigan became a nonprofit mutual company, meaning the assets must be used for nonprofit activity serving the members instead of assets being distributed to its members. Currently, the company provides PPO, HMO and health-saving accounts and serves 4.6 million members in Michigan.

Contact information

Corporate Headquarters

600 East Lafayette Boulevard

Detroit, MI 48226

Member services: (855)-237-3501 

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