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Blue Shield of California Health Insurance Ratings

Ranked No. 5 Overall
Customer Satisfaction Ratings (based on 109 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Health
86.50
out of 100
90
87
85
81
88%
91%
A
Jul 20, 2017
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Reasons for Buying from Blue Shield of California

Customers of Blue Shield of California originally decided to purchase from the company for these reasons:
Saw TV commercial24%
Offered best price20%
It's a health plan my employer offers17%
Reputation13%
Recommended by friend or family member13%
Saw online ad7%
The company website and mobile apps are easy to use and helpful3%
Was the company my parents had2%
I have/had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 49%
I probably would recommend this company. 39%
Neutral 9%
I would not recommend this company. 3%
I probably would not recommend this company. 0%

Would you renew?

Yes 91%
No 9%

What was most important when choosing your current health plan

Preferred providers available 32%
Breadth of services 26%
Low premiums 20%
Low deductibles 17%
Not needing a referral (such as a PPO) 3%
I didn?t have a choice 2%
Other 0%

Website and Apps

How easy to use and how helpful they are
60%Good - Fulfills my needs
32%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking
0%Never visited/used website or mobile app

How You Prefer to Deal with Insurers

33%In person
29%Phone
21%Interactive website
13%Email
4%Smartphone app

About Blue Shield of California

Best Insurance Companies survey 2018

Barely missing out on the 90s, Blue Shield of California scored a 89.78 in this year’s annual consumer survey. It came in 5th for customer service with a score of 87. An impressive 91% of the surveyed policyholders said they would renew with Blue Shield of California and 88% said they would recommend the company to others.

A West Coast non-profit insurer

Established in 1938 as California Physicians’ Service, Blue Shield of California now serves 4 million members with 6,800 employees. Members of this non-profit health insurer can rest assured that profits return to the community, such as the $200 million in 2015 which was contributed to the Blue Shield of California Foundation which researches solutions to ensure healthcare and domestic violence services.

The insurer offers numerous levels of HMO and PPO plans, along with prescription drug, vision and dental coverage plans. Members receive 24/7 online and mobile access to locate providers, chat with a nurse or pharmacist, track claims and compare treatment costs.

Contact information

Corporate headquarters

Blue Shield of California

50 Beale St. San Francisco, CA 94105

(415) 229-5000

Member services: (800) 393-6130

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