See Rankings of Other Top Insurance Companies

Blue Shield of California Health Insurance Ratings

Ranked No. 5 Overall
Customer Satisfaction Ratings (based on 109 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
See How Much You Can Save
Compare free quotes from companies near you
Please enter valid date.
Please enter a valid zip
Go to Blue Shield of California site now to get a quote
Other Companies to Consider:

Reasons for Buying from Blue Shield of California

Customers of Blue Shield of California originally decided to purchase from the company for these reasons:
Saw TV commercial24%
Offered best price20%
It's a health plan my employer offers17%
Recommended by friend or family member13%
Saw online ad7%
The company website and mobile apps are easy to use and helpful3%
Was the company my parents had2%
I have/had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 49%
I probably would recommend this company. 39%
Neutral 9%
I would not recommend this company. 3%
I probably would not recommend this company. 0%

Would you renew?

Yes 91%
No 9%

What was most important when choosing your current health plan

Preferred providers available 32%
Breadth of services 26%
Low premiums 20%
Low deductibles 17%
Not needing a referral (such as a PPO) 3%
I didn?t have a choice 2%
Other 0%

Website and Apps

How easy to use and how helpful they are
60%Good - Fulfills my needs
32%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking
0%Never visited/used website or mobile app

How You Prefer to Deal with Insurers

33%In person
21%Interactive website
4%Smartphone app
Share Your Opinion About Your Current Insurance Company?
Read Reviews
Write a Review

About Blue Shield of California

Best Health Insurance Companies: How Blue Shield of California Stacks Up

Barely missing out on the 90s, Blue Shield of California scored a 89.78 in this year’s annual consumer survey. It came in 5th for customer service with a score of 87. An impressive 91% of the surveyed policyholders said they would renew with Blue Shield of California and 88% said they would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Blue Shield of California (NAIC# 61557) had a complaint ratio of 3.61 for individual health insurance and 2.23 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A West Coast non-profit insurer

Established in 1938 as California Physicians’ Service, Blue Shield of California now serves 4 million members with 6,800 employees. Members of this non-profit health insurer can rest assured that profits return to the community, such as the $200 million in 2015 which was contributed to the Blue Shield of California Foundation which researches solutions to ensure healthcare and domestic violence services.

The insurer offers numerous levels of HMO and PPO plans, along with prescription drug, vision and dental coverage plans. Members receive 24/7 online and mobile access to locate providers, chat with a nurse or pharmacist, track claims and compare treatment costs.

Contact information

Corporate headquarters

Blue Shield of California

50 Beale St. San Francisco, CA 94105

(415) 229-5000

Member services: (800) 393-6130

0 Responses to "health_blue_shield_california"

No Comments

What do you think? You can add a helpful comment to this page by filling out the form below.
Was this page helpful?
How was your experience?

Thanks for your interest in our coverage! Your feedback is valuable to us.

Please write any more feedback or suggestions in the comment section to help us serve you better.