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Humana Health Insurance Reviews And Ratings

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Humana Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 77%
Who Plan to Renew 88%
AM Best Financial Strength Ratings A-

About Humana

Member services:(800) 833-2572
Corporate HeadquartersHumana Inc.
500 West Main Street
Louisville, KY 40202

In 1959, David Jones Sr. met H. Wendell Cherry during a job interview, and in 1961 they formed a nursing home company together.

In 1962, the company opened its first Heritage House nursing home on Liverpool Lane with 78 beds and by 1968 they went public as Extendicare Inc. at a price of $8 per share. Extendicare expanded quickly and opened its 50th nursing home in 1969 making it the largest nursing-home operator in the nation. The company bought five hospitals in 1969 as well.

In 1972, they decided to sell all of their nursing homes to focus on hospital ownership and in 1974 they changed the name to Humana.

Humana got into the insurance game, offering its first health insurance plans after the loss of an HMO contract at a hospital in Arizona in 1984.

Humana coverages

  • Health insurance for Individuals and Families
  • Medicare plans
  • Medicaid
  • Health insurance plans offered via employers
  • Dental
  • Vision
  • Pharmacy

Best Health Insurance Companies 2021: Humana

Humana’s Bold Goal: Improve the health of the communities we serve 20% by 2020 and beyond.

Humana Inc. is a for-profit health insurance company that is based in Louisville, Kentucky. Humana had over 20 million members in the U.S. as of 2020 and its reported 2019 revenue was roughly $56.9 billion.

Humana currently has 46,000 employees and is considered the third-largest health insurance company in the nation. Humana offers a wide variety of health insurance products and is an excellent choice for health insurance coverage.

How Humana stacks up

Humana earned a Top 5 spot in our annual Best Health Insurance Companies review with 4 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Humana customers if they would recommend them to others, 77% said yes. Eighty-eight percent of Humana customers said they planned to renew their health plan with Humana.

How likely customers would recommend this company?

43% I would definitely recommend this company
34% I would probably recommend this company
18% Neutral
4% I would probably not recommend this company
1% I would not recommend this company

Reasons for Buying

Customers of Humana originally decided to purchase from the company for these reasons:
  • 20% Recommended by friend or family member
  • 20% Reputation
  • 19% Offered best price
  • 16% It's a health plan my employer offers
  • 10% Saw TV commercial
  • 8% Saw online ad
  • 3% I have/had other insurance with this company
  • 2% My parent's health company
  • 2% The company website and mobile apps are easy to use and helpful

Would you renew?

  • 88% Yes
  • 12% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 41%
  • Fairly satisfied / Fulfills my needs OK 30%
  • Average website and apps 15%
  • Very unsatisfied / digital offering is severely lacking 4%
  • Unsatisfied / website and/or apps are not fulfilling my needs 7%

How do you prefer to deal with insurer and policy?

  • In person 41%
  • Phone 24%
  • Email 8%
  • Interactive website 17%
  • Mobile App 10%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Humana’s customer complaint ratio for Individual Health insurance is 0.71
Humana’s customer complaint ratio for Group Health insurance is 1.29

In which states is Humana available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

232 Reviews. 4 Stars out of 5
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