Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
77%
% Who Plan to Renew
88%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A-
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Humana originally decided to purchase from the company for these reasons:
20%
Recommended by friend or family member
20%
Reputation
19%
Offered best price
16%
It's a health plan my employer offers
10%
Saw TV commercial
8%
Saw online ad
3%
I have/had other insurance with this company
2%
My parent's health company
2%
The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

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Individual Health
0.71
0 1 3 10+
Group Health
1.29
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: Humana

Humana’s Bold Goal: Improve the health of the communities we serve 20% by 2020 and beyond.

Humana Inc. is a for-profit health insurance company that is based in Louisville, Kentucky. Humana had over 20 million members in the U.S. as of 2020 and its reported 2019 revenue was roughly $56.9 billion.

Humana currently has 46,000 employees and is considered the third-largest health insurance company in the nation. Humana offers a wide variety of health insurance products and is an excellent choice for health insurance coverage.

How Humana stacks up

Humana earned a Top 5 spot in our annual Best Health Insurance Companies review with 4 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Humana customers if they would recommend them to others, 77% said yes. Eighty-eight percent of Humana customers said they planned to renew their health plan with Humana.

How likely to recommend?

43%
I would definitely recommend this company
34%
I would probably recommend this company
18%
Neutral
4%
I would probably not recommend this company
1%
I would not recommend this company

Would you renew?

88% Yes
12% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
41%
Fairly satisfied / Fulfills my needs OK
30%
Average website and apps
15%
Unsatisfied / website and/or apps are not fulfilling my needs
7%
Very unsatisfied / digital offering is severely lacking
4%

How do you prefer to deal with insurer and policy?

Phone
41%
In person
24%
Interactive website
17%
Email
10%
Mobile App
8%

Humana coverages

  • Health insurance for individuals and families
  • Medicare plans
  • Medicaid
  • Health insurance plans offered via employers
  • Dental
  • Vision
  • Pharmacy

About Humana

In 1959, David Jones Sr. met H. Wendell Cherry during a job interview, and in 1961 they formed a nursing home company together.

In 1962, the company opened its first Heritage House nursing home on Liverpool Lane with 78 beds and by 1968 they went public as Extendicare Inc. at a price of $8 per share. Extendicare expanded quickly and opened its 50th nursing home in 1969 making it the largest nursing-home operator in the nation. The company bought five hospitals in 1969 as well.

In 1972, they decided to sell all of their nursing homes to focus on hospital ownership and in 1974 they changed the name to Humana.

Humana got into the insurance game, offering its first health insurance plans after the loss of an HMO contract at a hospital in Arizona in 1984.

In which states is Humana health insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Contact Humana

Humana Inc.

500 West Main Street

Louisville, KY 40202

Member services: (800) 833-2572

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