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Humana Health Insurance Ratings

   Effective Date: July 07, 2016
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Customer Satisfaction Ratings

(147 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A-    July 07, 2016

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Reason for buying from Humana
Customers of Humana originally decided to purchase from the company for these reasons:
28%The insurer offered the best price.
21%The insurer's reputation.
16%The insurer was recommended by a friend.
14%Saw a commercial.
10%Plan offered through their employer.
3%Ease of use.
3%Was the company their parents had.
3%Other reason.
2%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 46%
  • 31%
  • 22%
  • 0%
  • 1%

Would you renew?
  • yes
  • no
  • 84%
  • 16%

About Humana

Best Health Insurance Companies 2017

Humana health insurance came in fourth place overall in this year's survey with a score of 89.9. The insurer received consistently high marks across the board: 4.5 stars in claims processing, value for price and customer service. It would seem that members are pleased with their policies, as 84 percent plan to renew and 83 percent would recommend the company to friends or family.

A Fortune 500 health insurance company

Founded in 1961, Humana Inc. is a Fortune 500 health insurance company. Headquartered in Louisville, Kentucky, Humana reported revenue of more than $54 billion in 2015.  The company has a customer base of over 13 million and 52,000 employees nationwide.

Humana offers affordable health insurance with customized features and coverage options. The coverage, called Humana One, is designed to ease financial burdens of medical needs such as doctor visits, hospitalization and emergency care. Extra add-ons available include dental benefits, supplemental accident benefits, prescription medication and life insurance plans. 

Humana One insurance features approximately 544,000 medical providers, more than 4,000 hospitals and over 60,000 pharmacies across the country so the insured will have medical attention available no matter where they travel.

In addition to Humana One, the company also offers Medicare, group health and specialty benefits.

Contact information

Corporate headquarters

Humana Inc.
500 West Main Street
Louisville, KY 40202
Member services: (800) 833-2572