Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
77%
% Who Plan to Renew
88%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A-

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Humana originally decided to purchase from the company for these reasons:
  • 20% Recommended by friend or family member
  • 20% Reputation
  • 19% Offered best price
  • 16% It's a health plan my employer offers
  • 10% Saw TV commercial
  • 8% Saw online ad
  • 3% I have/had other insurance with this company
  • 2% My parent's health company
  • 2% The company website and mobile apps are easy to use and helpful
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Customer Complaint Ratio

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( Humana’s customer complaint ratio for Individual Health insurance is 0.71 )
( Humana’s customer complaint ratio for Group Health insurance is 1.29 )
0.71
0 1 3 10+
1.29
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: Humana

Humana’s Bold Goal: Improve the health of the communities we serve 20% by 2020 and beyond.

Humana Inc. is a for-profit health insurance company that is based in Louisville, Kentucky. Humana had over 20 million members in the U.S. as of 2020 and its reported 2019 revenue was roughly $56.9 billion.

Humana currently has 46,000 employees and is considered the third-largest health insurance company in the nation. Humana offers a wide variety of health insurance products and is an excellent choice for health insurance coverage.

How Humana stacks up

Humana earned a Top 5 spot in our annual Best Health Insurance Companies review with 4 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Humana customers if they would recommend them to others, 77% said yes. Eighty-eight percent of Humana customers said they planned to renew their health plan with Humana.

How likely to recommend?

  • 43%I would definitely recommend this company
  • 34%I would probably recommend this company
  • 18%Neutral
  • 4%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

88% Yes
12% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 41%
  • Fairly satisfied / Fulfills my needs OK 30%
  • Average website and apps 15%
  • Unsatisfied / website and/or apps are not fulfilling my needs 7%
  • Very unsatisfied / digital offering is severely lacking 4%

How do you prefer to deal with insurer and policy?

  • Phone 41%
  • In person 24%
  • Interactive website 17%
  • Email 10%
  • Mobile App 8%

Humana coverages

  • Health insurance for individuals and families
  • Medicare plans
  • Medicaid
  • Health insurance plans offered via employers
  • Dental
  • Vision
  • Pharmacy

About Humana

In 1959, David Jones Sr. met H. Wendell Cherry during a job interview, and in 1961 they formed a nursing home company together.

In 1962, the company opened its first Heritage House nursing home on Liverpool Lane with 78 beds and by 1968 they went public as Extendicare Inc. at a price of $8 per share. Extendicare expanded quickly and opened its 50th nursing home in 1969 making it the largest nursing-home operator in the nation. The company bought five hospitals in 1969 as well.

In 1972, they decided to sell all of their nursing homes to focus on hospital ownership and in 1974 they changed the name to Humana.

Humana got into the insurance game, offering its first health insurance plans after the loss of an HMO contract at a hospital in Arizona in 1984.

In which states Humana is available?

States in which Humana is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Contact Humana

Humana Inc.

500 West Main Street

Louisville, KY 40202

Member services: (800) 833-2572

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