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Humana Health Insurance Ratings

Ranked No. 5 Overall
Customer Satisfaction Ratings (based on 100 survey results)
health-icon Health
info iconOverall
83.38 out of 100
Productinfo icon
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

health-icon Health 83.38 out of 100 Claims Processing 87.37 Customer Service 82.00 Value for
Website and Apps 77.53 % Who Would Recommend to a Friend 70% % Who Plan to Renew 91% A-
info icon
AM Best Financial Strength RatingsOctober 31, 2019
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Reasons for Buying from Humana

Customers of Humana originally decided to purchase from the company for these reasons:
It's a health plan my employer offers31%
Offered best price26%
Recommended by friend or family member12%
I have/had other insurance with this company4%
Saw online ad4%
Saw TV commercial3%
The company website and mobile apps are easy to use and helpful2%
Was the company my parents had1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 41%
I probably would recommend this company. 29%
Neutral 25%
I probably would not recommend this company. 4%
I would not recommend this company. 1%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
Satisfied - Fulfills my needs okay
Completely satisfied - Gives me what I want and more
Neutral - No good or bad feelings on this
Never visited or used website or mobile app
Not Satisfied - Is not a good website or app
Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

Interactive website
In person
Mobile App
User Review
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About Humana

Best Health Insurance Companies 2020: How Humana Measures Up

In this year’s annual survey, Humana had an above average showing coming in 5th overall with a score of 83.38. Its best showing was 2nd in an important ranking factor, value for price. It ranked 6th for claims handling, 10th for customer service and 13th for ease of use of website and mobile apps. A majority of those surveyed, 91%, said they plan to renew with Humana, while 70% said they’d recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Humana's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Humana (NAIC# 73288) had a complaint ratio of 0.66 for individual health and 0.80 for group life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A Fortune 500 health insurance company

Founded in 1961, Humana Inc. is a Fortune 500 health insurance company. Headquartered in Louisville, Kentucky, Humana reported revenue of more than $54 billion in 2015.  The company has a customer base of over 13 million and 52,000 employees nationwide.

Humana offers affordable health insurance with customized features and coverage options. The coverage, called Humana One, is designed to ease financial burdens of medical needs such as doctor visits, hospitalization and emergency care. Extra add-ons available include dental benefits, supplemental accident benefits, prescription medication and life insurance plans. 

Contact information

Humana Inc.
500 West Main Street
Louisville, KY 40202
Member services: (800) 833-2572