Humana Health Insurance

Ratings

Health

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

88%

AM Best Financial Strength Ratings

November 08, 2020

A-

HOW WE WEIGH OUR SCORE

Price35%

Customer service25%

Claims20%

Website and app10%

Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Humana originally decided to purchase from the company for these reasons:

20%

Recommended by friend or family member

20%

Reputation

19%

Offered best price

16%

It's a health plan my employer offers

10%

Saw TV commercial

Saw online ad

I have/had other insurance with this company

My parent's health company

The company website and mobile apps are easy to use and helpful

Go to Humana site now to get a quote

Customer Complaint Ratio

Individual Health

0.71

0 1 3 10+

Group Health

1.29

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best health insurance companies 2021: Humana

Humana’s Bold Goal: Improve the health of the communities we serve 20% by 2020 and beyond.

Humana Inc. is a for-profit health insurance company that is based in Louisville, Kentucky. Humana had over 20 million members in the U.S. as of 2020 and its reported 2019 revenue was roughly $56.9 billion.

Humana currently has 46,000 employees and is considered the third-largest health insurance company in the nation. Humana offers a wide variety of health insurance products and is an excellent choice for health insurance coverage.

How Humana stacks up

Humana earned a Top 5 spot in our annual Best Health Insurance Companies review with 4 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Humana customers if they would recommend them to others, 77% said yes. Eighty-eight percent of Humana customers said they planned to renew their health plan with Humana.

Would you renew?

88% Yes

12% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more

41%

Fairly satisfied / Fulfills my needs OK

30%

Average website and apps

15%

Unsatisfied / website and/or apps are not fulfilling my needs

Very unsatisfied / digital offering is severely lacking

How do you prefer to deal with insurer and policy?

Phone

41%

In person

24%

Interactive website

17%

10%

Mobile App

Humana coverages

Health insurance for individuals and families
Medicare plans
Medicaid
Health insurance plans offered via employers
Dental
Vision
Pharmacy

About Humana

In 1959, David Jones Sr. met H. Wendell Cherry during a job interview, and in 1961 they formed a nursing home company together.

In 1962, the company opened its first Heritage House nursing home on Liverpool Lane with 78 beds and by 1968 they went public as Extendicare Inc. at a price of $8 per share. Extendicare expanded quickly and opened its 50th nursing home in 1969 making it the largest nursing-home operator in the nation. The company bought five hospitals in 1969 as well.

In 1972, they decided to sell all of their nursing homes to focus on hospital ownership and in 1974 they changed the name to Humana.

Humana got into the insurance game, offering its first health insurance plans after the loss of an HMO contract at a hospital in Arizona in 1984.

In which states is Humana health insurance available?

Contact Humana

Humana Inc.

500 West Main Street

Louisville, KY 40202

Member services: (800) 833-2572

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Good overall company"

-Age 24, Wisconsin

"This is the best health insurance I have had, since having insurance."

-Age 26, Florida

"It's no good"

-Age 27, Florida

"It's easy to get a hold of someone, they're pretty friendly, and always help with any issues."

-Age 27, Kentucky

"It's a good company and I love everything about it"

-Age 29, Alabama

"Convenient and easy to use coverage"

-Age 31, Washington

"I love them. I havent had absolutely Any issues."

-Age 31, Mississippi

"theyve been good"

-Age 34, New Mexico

"Best healthcare company I've had so far"

-Age 35, Florida

"This is amazing"

-Age 35, Florida

"It's alright."

-Age 35, Florida

"nice"

-Age 35, Ohio

"Excellent company, respectable, reliable"

-Age 36, Texas

"It is easy to do"

-Age 37, Illinois

"Great experience"

-Age 37, Kentucky

"Great healthcare company"

-Age 38, Illinois

"impressive rate of wealth grow and innovation workflow"

-Age 38, New Jersey

"It's a great company."

-Age 39, Georgia

"I really like it they are helpful when I need it."

-Age 40, Florida

"Very good quality"

-Age 41, Wyoming

"Always ask about discounts because they offer so many"

-Age 41, Oklahoma

"My health insurance offers decent coverage, allows me to see any type of doctor I want with lots of network options."

-Age 42, Illinois

"Pretty good provider"

-Age 42, Maryland

"The premiums continue to rise"

-Age 44, Indiana

"Really good company "

-Age 45, California

"My health company is very prompt when returning phone calls The customer service representatives are readily available to answer questions"

-Age 46, New York

"My insurance company has really good benefits and with having a PPO I don't have to worry about referrals and I am able to find really good doctors."

-Age 46, Texas

"Excellent company."

-Age 51, Florida

"I would recommend for older adults"

-Age 51, Tennessee

"They look out for my best interest"

-Age 53, Maryland

"good"

-Age 53, Montana

"Is very good helping with any issues you might have regarding your choices in doctors and medications"

-Age 55, Georgia

"They have many offerings like a dental plan and drug prescription plan."

-Age 56, Nevada

"They're the most affordable."

-Age 58, Texas

"No comment. I'm not familiar with it."

-Age 60, Missouri

"They are generally a good company with good policy offerings, but not always efficient with customer service."

-Age 62, Florida

"covers most things"

-Age 63, Ohio

"They offer so many benefits beyond medical coverage that make the policy affordable. They walked me step by step through the claims for my cancer. Their nurse hotline has been there for me 24/7."

-Age 63, South Carolina

"It depends on the circumstance- happy with some, not happy with other ways they handle my claims/costs"

-Age 64, New York

"Good company for healthcare"

-Age 65, Colorado

"I would recommend them. I am still shopping around and continue to explore options due to the many options/changes over time. For now, I am sticking with them, and would recommend them, but that could change at some point, as changes to healthcare continue to evolve."

-Age 65, Georgia

"Is good for me"

-Age 65, Indiana

"No problems at all. I'd recommend them."

-Age 65, Maryland

"No problems at all getting claims paid on time."

-Age 67, Virginia

"If you are looking for a Medicare Advantage program they are the best! I love all of their Wellness offerings including Silver Sneakers and Go365 where I get gift cards for completing routine preventative care. I've never had a problem with this company which says something for a health insurance provider!"

-Age 67, Arizona

"They have great customer service!"

-Age 67, Minnesota

"Has the greatest customer service care that I have ever noticed."

-Age 67, Mississippi

"I am on Medicare and have Medicare Advantage through Humana. They kept my out of pocket costs as low as possible and that's what I wanted and needed."

-Age 68, West Virginia

"All the free benefits they give you"

-Age 69, West Virginia

"It his an average insurance company"

-Age 69, California

"Great policy options, premium, and deductibles"

-Age 70, Texas

"Good company to do business with."

-Age 70, West Virginia

"I would tell them to call Humana"

-Age 70, Florida

"Great customer service. Different plans to choose from."

-Age 70, Michigan

"I have recommended my health insurance to friends and families. I know of several that have purchased from this insurance company."

-Age 70, North Carolina

"Saved me a lot of money by switching"

-Age 71, West Virginia

"They are the best"

-Age 71, Florida

"My wife had hip replacement surgery. Our total out-of-pocket expense was $250 for everything including physical therapy."

-Age 73, Florida

"They have good rates"

-Age 73, Kentucky

"don't recommend"

-Age 73, Pennsylvania

"They cover many issues older people have. They are caring and watch out for their patients."

-Age 74, Florida

"They pay the claims in a timely manner and when my husband had leukemia, we had to pay very little."

-Age 74, Massachusetts

"Very good website, great customer service."

-Age 75, South Carolina

"Excellent company, great coverage at a low cost"

-Age 77, Oklahoma

"Wonderful supplement to Medicare."

-Age 86, Illinois

Humana Health Insurance Ratings

Ratings

Reasons for Buying

Customer Complaint Ratio

Best health insurance companies 2021: Humana

How Humana stacks up

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Humana coverages

About Humana

In which states is Humana health insurance available?

Contact Humana

Other Companies to Consider:

Humana Health Insurance Ratings

Ratings

Reasons for Buying

Customer Complaint Ratio

Best health insurance companies 2021: Humana

How Humana stacks up

How likely to recommend?

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Humana coverages

About Humana

In which states is Humana health insurance available?

Contact Humana

Other Companies to Consider: