Ratings
July 01, 2021HOW WE WEIGH OUR SCORE
- Price35%
- Customer service25%
- Claims20%
- Website and app10%
- Renew/Recommend10%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
Customer Complaint Ratio
Best health insurance companies 2021: Humana
Humana’s Bold Goal: Improve the health of the communities we serve 20% by 2020 and beyond.
Humana Inc. is a for-profit health insurance company that is based in Louisville, Kentucky. Humana had over 20 million members in the U.S. as of 2020 and its reported 2019 revenue was roughly $56.9 billion.
Humana currently has 46,000 employees and is considered the third-largest health insurance company in the nation. Humana offers a wide variety of health insurance products and is an excellent choice for health insurance coverage.
How Humana stacks up
Humana earned a Top 5 spot in our annual Best Health Insurance Companies review with 4 out of 5 stars in every category including claims, price, customer service and website & apps.
When we asked Humana customers if they would recommend them to others, 77% said yes. Eighty-eight percent of Humana customers said they planned to renew their health plan with Humana.
How likely to recommend?
- 43%I would definitely recommend this company
- 34%I would probably recommend this company
- 18%Neutral
- 4%I would probably not recommend this company
- 1%I would not recommend this company
Humana coverages
- Health insurance for individuals and families
- Medicare plans
- Medicaid
- Health insurance plans offered via employers
- Dental
- Vision
- Pharmacy
About Humana
In 1959, David Jones Sr. met H. Wendell Cherry during a job interview, and in 1961 they formed a nursing home company together.
In 1962, the company opened its first Heritage House nursing home on Liverpool Lane with 78 beds and by 1968 they went public as Extendicare Inc. at a price of $8 per share. Extendicare expanded quickly and opened its 50th nursing home in 1969 making it the largest nursing-home operator in the nation. The company bought five hospitals in 1969 as well.
In 1972, they decided to sell all of their nursing homes to focus on hospital ownership and in 1974 they changed the name to Humana.
Humana got into the insurance game, offering its first health insurance plans after the loss of an HMO contract at a hospital in Arizona in 1984.
In which states Humana is available?
| States in which Humana is available |
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| Delaware |
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| Georgia |
| Hawaii |
| Idaho |
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| Louisiana |
| Maine |
| Maryland |
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| Minnesota |
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| New Hampshire |
| New Jersey |
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| North Carolina |
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| Rhode Island |
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| Washington D.C. |
Contact Humana
Humana Inc.
500 West Main Street
Louisville, KY 40202
Member services: (800) 833-2572
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
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