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Humana Health Insurance Ratings

Ranked No. 3 Overall
Customer Satisfaction Ratings (based on 171 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Humana

Customers of Humana originally decided to purchase from the company for these reasons:
Saw TV commercial21%
Recommended by friend or family member16%
It's a health plan my employer offers14%
Offered best price12%
Saw online ad8%
Was the company my parents had4%
The company website and mobile apps are easy to use and helpful4%
I have/had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 53%
I probably would recommend this company. 36%
Neutral 8%
I would not recommend this company. 2%
I probably would not recommend this company. 1%

Would you renew?

Yes 87%
No 13%

What was most important when choosing your current health plan

Low premiums 30%
Preferred providers available 25%
Breadth of services 20%
Low deductibles 18%
I didn?t have a choice 4%
Not needing a referral (such as a PPO) 3%
Other 0%

Website and Apps

How easy to use and how helpful they are
48%Excellent - Gives me what I need and more
40%Good - Fulfills my needs
9%Just okay - Fulfills some but not all of my needs
2%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

32%In person
26%Interactive website
5%Smartphone app
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About Humana

Best Health Insurance Companies: How Humana Stacks Up

In this year’s annual survey, Humana had a stellar showing coming in third overall with a score of 89.29. This ranking was consistent throughout all of the individual rating categories with Humana placing third in all of them: claims, price, customer service and website and apps.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Humans (NAIC# 73288) had a complaint ratio of 0.66 for individual health and 0.80 for group life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A Fortune 500 health insurance company

Founded in 1961, Humana Inc. is a Fortune 500 health insurance company. Headquartered in Louisville, Kentucky, Humana reported revenue of more than $54 billion in 2015.  The company has a customer base of over 13 million and 52,000 employees nationwide.

Humana offers affordable health insurance with customized features and coverage options. The coverage, called Humana One, is designed to ease financial burdens of medical needs such as doctor visits, hospitalization and emergency care. Extra add-ons available include dental benefits, supplemental accident benefits, prescription medication and life insurance plans. 

Contact information

Humana Inc.
500 West Main Street
Louisville, KY 40202
Member services: (800) 833-2572

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