Cigna has been in business since 1792. In 1792, at a meeting in Philadelphia’s Independence Hall, a group of prominent citizens formed the Insurance Company of North America (INA). INA is the first marine insurance company in the United States, and it remains the nation’s oldest, stockholder-owned insurer.
In 1942, at the request of the U.S. Army, an INA company wrote accident and health insurance for the 30 men working on the Manhattan Project, without being told the nature of their employment.
In 1950, Connecticut General (a precursor to Cigna) introduced medical catastrophe (major medical) insurance, writing the first policy in the U.S. for its own employees. In 1954, Connecticut General introduced the first comprehensive medical case that combines group health and major medical into a single contract and in 1964, Connecticut General introduced group dental insurance for any employer with at least 35 employees.
Fast forward to 2009 when Cigna became the first and only health service company in the U.S. to offer live 24/7/365 access to its call center service representatives for medical, dental, and pharmacy plan customers and contracted health care professionals.
In 2018, Cigna completed a combination with Express Scripts, establishing a blueprint to transform the health care system to deliver improved affordability, choice and predictability through flexible, open and connected solutions.
Cigna is a major health services and insurance company that is based in Bloomfield, Connecticut. It offers medical, dental, disability, life and accident insurance as well as related products and services. They are a major provider of health care through employer plans as well as other group plans such as governmental and non-governmental organizations, unions and associations.
Cigna serves more than 180 million customer relationships in more than 30 countries and jurisdictions. Cigna currently employs roughly 70,000 people.
Cigna received 4 out of 5 stars in our annual Best Health Insurance Companies review. They earned 4 out of 5 stars across the board claims, price, customer service and website & apps.
When we asked Cigna customers if they would recommend Cigna to others, 83% said yes. Ninety-one percent of Cigna customers said they planned to renew their plan with Cigna.
The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.
Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.