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Cigna Health Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 167 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Cigna

Customers of Cigna originally decided to purchase from the company for these reasons:
It's a health plan my employer offers22%
Saw TV commercial16%
Recommended by friend or family member14%
Offered best price11%
Saw online ad10%
I have/had other insurance with this company2%
Was the company my parents had2%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 49%
I probably would recommend this company. 37%
Neutral 11%
I would not recommend this company. 4%
I probably would not recommend this company. 0%

Would you renew?

Yes 84%
No 16%

What was most important when choosing your current health plan

Low premiums 29%
Low deductibles 25%
Preferred providers available 23%
Breadth of services 14%
I didn?t have a choice 5%
Not needing a referral (such as a PPO) 3%
Other 0%

Website and Apps

How easy to use and how helpful they are
52%Excellent - Gives me what I need and more
35%Good - Fulfills my needs
11%Just okay - Fulfills some but not all of my needs
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking
0%Never visited/used website or mobile app

How You Prefer to Deal with Insurers

38%In person
18%Interactive website
2%Smartphone app
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About Cigna

Cigna offers a wide variety of health insurance products:

  • Consumer driven health plans
  • Health Maintenance Organizations (HMO) and Network plans
  • Medicare Solutions
  • Voluntary Limited-Benefit health plans
  • Individual and family plans
  • Open Access plus plan
  • Indemnity
  • For Government Benefit Managers

Disability plans include:

  • Short-term disability
  • Long-term disability
  • Specialty groups

Best Health Insurance Companies: How Cigna Stacks Up

Cigna had a good showing in this year’s Best Health Insurance Companies survey coming in 4th overall with a score of 86.90 and 4th for ease of use of website and apps. Cigna topped the ranking chart for claims service earning it five stars.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Cigna (NAIC# 67369) had a complaint ratio of 1.15 for individual health and 0.90 for group health for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A global provider

Cigna as we know it today was formed in 1982, but the company has roots running back to 1792 when a group of people from Philadelphia started the first marine insurance company in the U.S.

In the 21st century, Cigna is health insurer dedicated to helping people improve their health, well-being and security by providing medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance, to more than 46 million people throughout the United States and around the world.

Contact information

Corporate headquarters
CIGNA Corporation

Cigna Corporate Headquarters
900 Cottage Grove Road
Bloomfield, CT 06002

2 Liberty Place, 1601 Chestnut St.
Philadelphia, PA 19192
Member services: (800) 244-6224

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