Cigna Health Insurance Reviews And Ratings
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HOW WE WEIGH OUR SCORE
- Claims 20%
- Price 35%
- Customer_service 25%
- Recommend 5%
- Renew 5%
- Website_app 10%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
AM best effective from: July 01, 2021 AAbout Cigna
Bloomfield, CT 06002
St. Louis, MO 63105
Cigna has been in business since 1792. In 1792, at a meeting in Philadelphia’s Independence Hall, a group of prominent citizens formed the Insurance Company of North America (INA). INA is the first marine insurance company in the United States, and it remains the nation’s oldest, stockholder-owned insurer.
In 1942, at the request of the U.S. Army, an INA company wrote accident and health insurance for the 30 men working on the Manhattan Project, without being told the nature of their employment.
In 1950, Connecticut General (a precursor to Cigna) introduced medical catastrophe (major medical) insurance, writing the first policy in the U.S. for its own employees. In 1954, Connecticut General introduced the first comprehensive medical case that combines group health and major medical into a single contract and in 1964, Connecticut General introduced group dental insurance for any employer with at least 35 employees.
Fast forward to 2009 when Cigna became the first and only health service company in the U.S. to offer live 24/7/365 access to its call center service representatives for medical, dental, and pharmacy plan customers and contracted health care professionals.
In 2018, Cigna completed a combination with Express Scripts, establishing a blueprint to transform the health care system to deliver improved affordability, choice and predictability through flexible, open and connected solutions.
Cigna Coverages
- Health Insurance for Individuals and Families
- Dental Insurance Plans
- Medicare and Medicaid Plans
- Other Supplemental Insurance
- International Health Insurance
Cigna also offers Medicare plans:
- Medicare Advantage Plans
- Part D Prescription Drug Plans
- Medicare Supplement Insurance
Cigna is a major supplier of company and government health care plans:
- Medical
- Savings and Spending Accounts (HRA/HSA/FSA)
- Wellness, Mental Health, and Behavioral
- Pharmacy
- Dental and Vision
Best Health Insurance Companies 2021: Cigna
Cigna is a major health services and insurance company that is based in Bloomfield, Connecticut. It offers medical, dental, disability, life and accident insurance as well as related products and services. They are a major provider of health care through employer plans as well as other group plans such as governmental and non-governmental organizations, unions and associations.
Cigna serves more than 180 million customer relationships in more than 30 countries and jurisdictions. Cigna currently employs roughly 70,000 people.
How Cigna stacks up
Cigna received 4 out of 5 stars in our annual Best Health Insurance Companies review. They earned 4 out of 5 stars across the board claims, price, customer service and website & apps.
When we asked Cigna customers if they would recommend Cigna to others, 83% said yes. Ninety-one percent of Cigna customers said they planned to renew their plan with Cigna.
How likely customers would recommend this company?
Customer Complaint Ratio
The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.
Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.
