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Cigna Health Insurance Reviews and Ratings

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Cigna Ratings
Overall Rating: 3.08
J.D. Power: 2.43
NCQA: 3.26
NAIC: 3.76
AM Best Rating A
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About Cigna

Member services:(800) 244-6224
Cigna Corporate Headquarters900 Cottage Grove Road
Bloomfield, CT 06002
St. Louis, MO 63105

Cigna has been in business since 1792. In 1792, at a meeting in Philadelphia’s Independence Hall, a group of prominent citizens formed the Insurance Company of North America (INA). INA is the first marine insurance company in the United States, and it remains the nation’s oldest, stockholder-owned insurer.

In 1942, at the request of the U.S. Army, an INA company wrote accident and health insurance for the 30 men working on the Manhattan Project, without being told the nature of their employment.

In 1950, Connecticut General (a precursor to Cigna) introduced medical catastrophe (major medical) insurance, writing the first policy in the U.S. for its own employees. In 1954, Connecticut General introduced the first comprehensive medical case that combines group health and major medical into a single contract and in 1964, Connecticut General introduced group dental insurance for any employer with at least 35 employees.

Fast forward to 2009 when Cigna became the first and only health service company in the U.S. to offer live 24/7/365 access to its call center service representatives for medical, dental, and pharmacy plan customers and contracted health care professionals.

In 2018, Cigna completed a combination with Express Scripts, establishing a blueprint to transform the health care system to deliver improved affordability, choice and predictability through flexible, open and connected solutions.

Cigna Coverages

  • Health Insurance for Individuals and Families
  • Dental Insurance Plans
  • Medicare and Medicaid Plans
  • Other Supplemental Insurance
  • International Health Insurance

Cigna also offers Medicare plans:

  • Medicare Advantage Plans
  • Part D Prescription Drug Plans
  • Medicare Supplement Insurance

Cigna is a major supplier of company and government health care plans:

  • Medical
  • Savings and Spending Accounts (HRA/HSA/FSA)
  • Wellness, Mental Health, and Behavioral
  • Pharmacy
  • Dental and Vision

In which states is Cigna available?

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Les Masterson


Les, a former managing editor, insurance, at QuinStreet, has more than 20 years of experience in journalism. In his career, he has covered everything from health insurance to presidential politics.

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