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HealthCare Services Corp Health Insurance Reviews And Ratings

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HealthCare Services Corp Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 84%
Who Plan to Renew 95%
AM Best Financial Strength Ratings A

About HealthCare Services Corp

General inquiries:1-312-653-6000
Corporate headquarters300 E. Randolph Street
Chicago, IL 60601

HSCS can trace its roots back to 1929, when Justin Ford Kimball, a vice president at the Baylor University School of Medicine in Texas created the first hospital care prepayment plan.

In 1936, a group of civic leaders and doctors launched the Chicago Plan for Hospital Care. The company’s first health insurance policy became effective on January 21, 1937. The company, which was named Hospital Service Corporation, grew rapidly, enrolling 36,000 members in just the first six months of operations.

The company adopted the Blue Cross symbol in 1939 and the Blue Shield symbol in 1947.The Blue Cross Plan for hospital services and the Blue Shield Plan for physician services operated separately until 1975 and were then merged together into the Health Care Service Corporation.

In 1982, all the smaller Blue Cross plans in Illinois were also merged with the Chicago-based plan, and the company operated as Blue Cross and Blue Shield of Illinois. Over time, other Blue Cross and Blue Shield plans joined HCSC: Texas in 1998; New Mexico in 2001; Oklahoma in 2005; and Montana in 2013.

HealthCare Services Corp Coverages

  • Individual and Family Health Insurance Plans
  • Student Health Insurance Plans
  • Supplemental Health Insurance Plans
  • Individual and Family Vision Insurance Plans
  • Travel Medical and Expatriate Plans
  • Dental
  • Medicare
  • Medicaid

Best Health Insurance Companies 2021: HealthCare Services Corp Health

Health Care Service Corporation (HCSC) is a member-owned health insurance company in the United States. HCSC is the 5th largest health insurer provider in the U.S, serving roughly 16 million members and employing over 23,000 people.

The company was founded in 1936 and is based in Chicago, Illinois. Health Care Service Corporation is the licensee of the Blue Cross and Blue Shield Association for five states, with operations concentrated in Illinois, Montana, New Mexico, Oklahoma, and Texas.

How HealthCare Services Corp Health stacks up

HealthCare Services Corp Health earned a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 tp 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.

When we asked HealthCare Services Corp Health customers if they would recommend the company to others, 83% said yes and 95% said they planned to renew their plan.

How likely customers would recommend this company?

36.63% I would definitely recommend this company
46.53% I would probably recommend this company
12.87% Neutral
3.96% I would probably not recommend this company
0% I would not recommend this company

Reasons for Buying

Customers of HealthCare Services Corp originally decided to purchase from the company for these reasons:
  • 54% It's a health plan my employer offers
  • 10% Reputation
  • 7% I have/had other insurance with this company
  • 6% Offered best price
  • 6% The company website and mobile apps are easy to use and helpful
  • 4% Recommended by friend or family member
  • 2% My parent's health company
  • 1% Saw online ad
  • 2% Saw TV commercial

Would you renew?

  • 95% Yes
  • 5% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 37%
  • Fairly satisfied / Fulfills my needs OK 37%
  • Average website and apps 19%
  • Very unsatisfied / digital offering is severely lacking 2%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • In person 32%
  • Phone 15%
  • Email 10%
  • Interactive website 29%
  • Mobile App 10%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

HealthCare Services Corp’s customer complaint ratio for Individual Health insurance is 0.78
HealthCare Services Corp’s customer complaint ratio for Group Health insurance is 0.68

In which states is HealthCare Services Corp available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

109 Reviews. 4 Stars out of 5
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