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HealthCare Services Corp Health Insurance Ratings

Customer Satisfaction Ratings (based on 105 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Health
83.27
out of 100
86
85
80
82
79%
90%
A
May 29, 2019
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Reasons for Buying from HealthCare Services Corp

Customers of HealthCare Services Corp originally decided to purchase from the company for these reasons:
It's a health plan my employer offers24%
Saw TV commercial19%
Offered best price15%
Recommended by friend or family member13%
Reputation12%
Saw online ad8%
I have/had other insurance with this company6%
The company website and mobile apps are easy to use and helpful2%
Was the company my parents had1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 48%
I probably would recommend this company. 31%
Neutral 14%
I would not recommend this company. 4%
I probably would not recommend this company. 3%

Would you renew?

Yes 90%
No 10%

What was most important when choosing your current health plan

Low premiums 24%
Preferred providers available 23%
Low deductibles 19%
Breadth of services 17%
I didn?t have a choice 12%
Not needing a referral (such as a PPO) 4%
Other 1%

Website and Apps

How easy to use and how helpful they are
43%Good - Fulfills my needs
39%Excellent - Gives me what I need and more
10%Just okay - Fulfills some but not all of my needs
7%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

41%Phone
27%Interactive website
21%In person
9%Email
3%Smartphone app
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About HealthCare Service Corp

Best Health Insurance Companies: How HCSC Stacks Ups

HealthCare Service Corp. ranked 12th in the Best Health Insurance Survey with a score of 83.27. HCSC was the middle of the pack for the other rating factors, placing 11th for customer service and 9th for website and apps ease of use.  Many said they would recommend HCSC, 79%, and 90% planned to renew their health plan with the HCSC.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Health Care Service Corp. (NAIC# 70670) had a complaint ratio of 0.40 for individual health insurance and 0.46 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Customer-owned company

Health Care Service Corporation (HCSC) is an independent licensee of the Blue Cross and Blue Shield (BCBS) Association, who is the largest customer-owned health insurer in the United States. HCSC operates as BCBS plans in five states: Illinois, Montana, New Mexico, Oklahoma and Texas.  It is known as Blue Cross Blue Shield in these states: BCBS of Illinois, BCBS of Montana, BCBS of New Mexico, BCBS of Oklahoma and BCBS of Texas.

The company was founded in 1936 and serves over 15 million members.  HCSC isn’t obliged to any investors as its customer-owned, meaning its policyholders are the owners.

Contact information

Corporate Headquarters

300 E. Randolph Street

Chicago, IL 60601

General inquiries:  1-312-653-6000

Member services:

Illinois: 1-800-654-7385

Montana: 1-406-437-5000

New Mexico: 1-800-835-8699

Oklahoma: 1-918-560-3500

Texas: 1-972-766-6900

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