Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
84%
% Who Plan to Renew
95%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of HealthCare Services Corp originally decided to purchase from the company for these reasons:
  • 54% It's a health plan my employer offers
  • 10% Reputation
  • 7% I have/had other insurance with this company
  • 6% Offered best price
  • 6% The company website and mobile apps are easy to use and helpful
  • 4% Recommended by friend or family member
  • 2% My parent's health company
  • 1% Saw online ad
  • 2% Saw TV commercial
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Customer Complaint Ratio

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( HealthCare Services Corp’s customer complaint ratio for Individual Health insurance is 0.78 )
( HealthCare Services Corp’s customer complaint ratio for Group Health insurance is 0.68 )
0.78
0 1 3 10+
0.68
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: HealthCare Services Corp Health

Health Care Service Corporation (HCSC) is a member-owned health insurance company in the United States. HCSC is the 5th largest health insurer provider in the U.S, serving roughly 16 million members and employing over 23,000 people.

The company was founded in 1936 and is based in Chicago, Illinois. Health Care Service Corporation is the licensee of the Blue Cross and Blue Shield Association for five states, with operations concentrated in Illinois, Montana, New Mexico, Oklahoma, and Texas.

How HealthCare Services Corp Health stacks up

HealthCare Services Corp Health earned a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They got 3.5 tp 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.

When we asked HealthCare Services Corp Health customers if they would recommend the company to others, 83% said yes and 95% said they planned to renew their plan.

How likely to recommend?

  • 46.53%I would probably recommend this company
  • 36.63%I would definitely recommend this company
  • 12.87%Neutral
  • 3.96%I would probably not recommend this company
  • 0%I would not recommend this company

Would you renew?

95% Yes
5% No

Ratings on Website & Apps

  • Fairly satisfied / Fulfills my needs OK 37%
  • Completely satisfied / Outstanding website & apps that give me what I need and more 37%
  • Average website and apps 19%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%
  • Very unsatisfied / digital offering is severely lacking 2%

How do you prefer to deal with insurer and policy?

  • Phone 32%
  • Interactive website 29%
  • In person 15%
  • Mobile App 10%
  • Email 10%

HealthCare Services Corp offers the following coverages via their Blue Cross Blue Shield associations:

  • Individual and Family Health Insurance Plans
  • Student Health Insurance Plans
  • Supplemental Health Insurance Plans
  • Individual and Family Vision Insurance Plans
  • Travel Medical and Expatriate Plans
  • Dental
  • Medicare
  • Medicaid

About HealthCare Services Corp

HSCS can trace its roots back to 1929, when Justin Ford Kimball, a vice president at the Baylor University School of Medicine in Texas created the first hospital care prepayment plan.

In 1936, a group of civic leaders and doctors launched the Chicago Plan for Hospital Care. The company's first health insurance policy became effective on January 21, 1937. The company, which was named Hospital Service Corporation, grew rapidly, enrolling 36,000 members in just the first six months of operations.

The company adopted the Blue Cross symbol in 1939 and the Blue Shield symbol in 1947.The Blue Cross Plan for hospital services and the Blue Shield Plan for physician services operated separately until 1975 and were then merged together into the Health Care Service Corporation.

In 1982, all the smaller Blue Cross plans in Illinois were also merged with the Chicago-based plan, and the company operated as Blue Cross and Blue Shield of Illinois. Over time, other Blue Cross and Blue Shield plans joined HCSC: Texas in 1998; New Mexico in 2001; Oklahoma in 2005; and Montana in 2013.

In which states is HealthCare Services Corp health insurance available?

States in which HealthCare Services Corp health insurance available
Illinois
Montana
New Mexico
Oklahoma
Texas

Contact HealthCare Services Corp

Corporate Headquarters

300 E. Randolph Street

Chicago, IL 60601

General inquiries: 1-312-653-6000

Member services:

Illinois: 1-800-654-7385

Montana: 1-406-437-5000

New Mexico: 1-800-835-8699

Oklahoma: 1-918-560-3500

Texas: 1-972-766-6900

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