How likely to recommend?
Customer Complaint Ratio
About Liberty Mutual
Types of homeowner coverage
- Homeowners
- Renters
- Condo
- Landlord
- Mobile Home Insurance
- Flood
- Umbrella
Additional policies offered
- Auto insurance
- Antique and Classic Car
- ATV and Off-Road Vehicle
- Motorcycle
- Life insurance
- Identity theft
Best Home Insurance Companies 2020: How Liberty Mutual Home Insurance Compares
Liberty Mutual obtained 12th place overall in the 2020 consumer survey, earning it a score of 83.03. Liberty Mutual’s highest ranking was 9th place for claim services. The lowest score was for a 14th place ranking for ease of use of its website and apps. In other individual rating factors, it received an 11th place spot for customer service and 13th place for value for price. A majority of those surveyed, 89%, said they plan to renew with Liberty Mutual for their home insurance policy.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Liberty Mutual's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For home insurance, Liberty Mutual (NAIC# 23025) had a complaint ratio of 0.58 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Owned by policyholders
In 1911, Massachusetts passed a law decreeing that employers needed to protect employees with workers compensation insurance. One year later, the Massachusetts Employees' Insurance Association (MEIA) came about. It was a mutual company, and so MEIA was owned by its policyholders and not stockholders. That's still the case today.
Three years after forming as the MEIA, and right about the time they expanded into offering automobile coverage, the company changed its name to Liberty Mutual Insurance.
Today, the Fortune 100 company is the third-largest home insurance provider in the U.S.and employs over 50,000 people in more than 900 locations.
Consider Liberty Mutual if you find insurance confusing
Liberty Mutual Insurance offers "Coverage Compass," an easy-to-decipher software program that allows you see exactly what type of insurance you have and where you may be vulnerable and thus want to get more coverage. The company isn't simply out to sell customers more insurance, though that's surely a goal; Liberty Mutual Insurance prides itself on having informed customers who know exactly what to expect from their coverage.
Contact information
Corporate Headquarters
Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116
Customer Service: (888)398-8924
Claims: (800)-225-2467
Types of special coverage
Inflation protection. Automatically adjusts your coverage limits at renewal time depending on inflation.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Claims-free. Discount if you don't file any claims in a certain amount of time.
Protective devices. Discount if you have anti-theft and burglary protections.
Newly purchased home. Discount if you recently bought a house.
Early shopper. Discount if you request a quote before the previous policy ends.
Insured to value. Discount when you insure up to 100 percent of the cost to replace your home.
New/renovated home. Discount if you bought a new home or renovated your current home.
In which states is Liberty Mutual home insurance available?
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say: