Liberty Mutual Home Insurance Ratings

Effective Date: October 08, 2015

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Customer Satisfaction Ratings

(165 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

HOME

84.2

% Who Would
Recommend to
a Friend

83%

% Who Plan
to Renew

90%

Financial
Strength
Ratings

A October 08, 2015

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Reason for buying from Liberty Mutual

Customers of Liberty Mutual originally decided to purchase from the company for these reasons:

21%The insurer offered the best price.
16%The insurer's reputation.
16%The insurer was recommended by a friend.
12%Had other insurance with this company.
11%Financial stability.
10%Was the company their parents had.
5%Saw a commercial.
5%Other reason.
4%Ease of use.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

About Liberty Mutual

Liberty Mutual received an overall score of 84.2. Eighty-three percent of its members say they would recommend the company, and even more policyholders (90 percent) plan to renew. While customers gave Liberty Mutual a fair score of 3.75 on value for price, the company received a strong 4.25 on customer service and a whopping 4.5 on claims processing.

Owned by policyholders

In 1911, Massachusetts passed a law decreeing that employers needed to protect employees with workers compensation insurance. One year later, the Massachusetts Employees' Insurance Association (MEIA) came about. It was a mutual company, and so MEIA was owned by its policyholders and not stockholders. That's still the case today.

Three years after forming as the MEIA, and right about the time they expanded into offering automobile coverage, the company changed its name to Liberty Mutual Insurance.

Today, the Fortune 100 company is the third-largest home insurance provider in the U.S.and employs over 50,000 people in more than 900 locations.

Types of homeowner coverage

Homeowners
Renters
Condo
Landlord
Mobile Home Insurance
Flood
Umbrella

Liberty Mutual homeowners programs

Home Protector Plus -- If you feel like you need expanded coverage or additional benefits such as coverage for unforeseen costs when replacing personal property or rebuilding your home, you'll want to consider getting this feature.
Inflation protection -- Not a bad idea, considering how often people take out insurance and then never think about it again. This will adjust your coverage limits when your policy renews to stay current with inflation.

Additional policies offered

Auto insurance
Antique and Classic Car
ATV and Off-Road Vehicle
Motorcycle
Life insurance
Identity theft

Consider Liberty Mutual if you find insurance confusing

Liberty Mutual Insurance offers "Coverage Compass," an easy-to-decipher software program that allows you see exactly what type of insurance you have and where you may be vulnerable and thus want to get more coverage. The company isn't simply out to sell customers more insurance, though that's surely a goal; Liberty Mutual Insurance prides itself on having informed customers who know exactly what to expect from their coverage.

Contact information

Corporate Headquarters

Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116

Customer Service: (888)398-8924

Claims: (800)-225-2467