Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
85%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of MassMutual originally decided to purchase from the company for these reasons:
35%
Recommended by friend or family member
11%
Reputation
9%
Financial strength rating
9%
Saw online ad
8%
I had other insurance with this company
7%
Offered best price
7%
Saw TV commercial
4%
Was the company my parents had
2%
The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life
Term
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
23%
$1,000 - $1,249
18%
$250 - $499
15%
$500 - $749
11%
$1,500 - $1,749
6%
$750 - $999
6%
$1,250 - $1,499
5%
$2,750 - $2,999
5%
$4,000 or more
4%
$2,000 - $2,249
2%
$3,000 - $3,249
2%
$1,750 - $1,999
1%
$2,250 - $2,499
1%
$3,500 - $3,999
1%
life
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Customer Complaint Ratio

info icon
Individual Life
0.08
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: MassMutual

Living mutual for nearly 170 years.

How MassMutual life insurance stacks up

MassMutual earned a 3.5 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked MassMutual customers if they would recommend the company to others, 85% said yes.

How likely to recommend?

45%
I would definitely recommend this company
40%
I would probably recommend this company
13%
Neutral
2%
I would probably not recommend this company
0%
I would not recommend this company

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
36%
Fairly satisfied / Fulfills my needs OK
35%
Average website and apps
23%
Unsatisfied / website and/or apps are not fulfilling my needs
2%
Very unsatisfied / digital offering is severely lacking
1%

How do you prefer to deal with insurer and policy?

Phone
29%
Email
23%
Interactive website
22%
In person
18%
Mobile App
8%

MassMutual life insurance coverages

  • Whole life insurance
  • Term life insurance
  • MassMutual Direct term insurance
  • Universal life insurance
  • Variable universal life insurance
  • Hybrid long-term care/life insurance
  • Disability income insurance

About MassMutual

Massachusetts Mutual Life Insurance Company was founded in 1851 and is still a mutual company, which means that its policyholders (rather than shareholders) share in the ownership and can receive dividends. Dividends are not guaranteed, but MassMutual has been paying them to eligible policyholders every year since 1869. The company expects to pay dividends of more than $1.7 billion in 2021.

MassMutual has the highest financial strength ratings and is known for its permanent life insurance policies and employee benefits as well as its innovative term products, including MassMutual Direct Term, which has a fast and easy application process.

The company is headquartered in Springfield, Mass., and works with more than 8,000 financial professionals across the country.

Contact MassMutual

Corporate Headquarters

MassMutual Financial Group

1295 State St.

Springfield, MA 01111

Life insurance customer service: (800) 272-2216

In which states is MassMutual life insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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