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MassMutual Life Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 100 survey results)
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from MassMutual

Customers of MassMutual originally decided to purchase from the company for these reasons:
Financial Strength rating18%
Recommended by friend or family member16%
Saw online ad16%
Saw TV commercial13%
Offered best price7%
Was the company my parents had6%
The company website and mobile apps are easy to use and helpful2%
I had other insurance with this company0%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 48%
I would definitely recommend this company. 43%
Neutral 8%
I probably would not recommend this company. 1%
I would not recommend this company. 0%

What kind of insurance do you have?

Whole 56%
Term 37%
Both 7%
Other - fill in 0%

How much do you pay annually for your life insurance policy

$751-$1,000 28%
$501-$750 26%
$1,001-$1,500 18%
$251 - $500 13%
$1,501-$2,000 9%
less than $250 3%
$2,001-$2,500 3%
More than $2,501 0%

Website and Apps

How easy to use and how helpful they are
47%Excellent - Gives me what I need and more
47%Good - Fulfills my needs
2%Just okay - Fulfills some but not all of my needs
2%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

27%Interactive website
25%In person
2%Smartphone app
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About Massachusetts Mutual

Life insurance policies offered

  • Term life
  • Universal life
  • Variable universal life
  • Whole life
  • Guaranteed-acceptance life insurance

Best Life Insurance Companies: How MassMutual Stacks Up

MassMutual had a strong showing in this year’s Best Life Insurance Company survey. It ranked fourth overall with a score of 88 and 4.5 stars. Massmutal’s lowest ranking was sixth for customer service, otherwise it ranked fourth for price and ease of use of website and apps. Ninety-one percent of surveyed policyholders said they would recommend MassMutual.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, MassMutual (NAIC# 65935) had a complaint ratio of 0.05 for individual life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Over 160 years of protecting the future

Founded in 1851, MassMutual is a mutually owned financial protection, accumulation and income management company headquartered in Springfield, Massachusetts. Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. MassMutual and its subsidiaries have more than $360 billion in assets under management, and the company has been strong on the Fortune 500 list, placing more than 20 times.

Contact information

Corporate headquarters

MassMutual Financial Group
1295 State St.
Springfield, MA 01111
Life insurance customer service: (800) 272-2216

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