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MassMutual Life Insurance Ratings

Ranked No. 1 Overall
Customer Satisfaction Ratings (based on 100 survey results)
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from MassMutual

Customers of MassMutual originally decided to purchase from the company for these reasons:
Recommended by friend or family member20%
Offered best price19%
Saw online ad18%
Was the company my parents had9%
Saw TV commercial7%
Financial Strength rating6%
I had other insurance with this company0%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 55%
I probably would recommend this company. 35%
Neutral 10%
I probably would not recommend this company. 0%
I would not recommend this company. 0%

What kind of insurance do you have?

Term 50%
Permanent, including whole life 30%
Both 19%
Other 1%

How much do you pay annually for your life insurance policy

$1,000 - $1,249
$250 - $499
$1,250 - $1,499
Less than $250
$1,500 - $1,749
$2,000 - $2,249

Website and Apps

How easy to use and how helpful they are
50%Completely satisfied - Gives me what I want and more
36%Satisfied - Fulfills my needs okay
11%Neutral - No good or bad feelings on this
1%Never visited or used website or mobile app
1%Not Satisfied - Is not a good website or app
1%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

20%In person
18%Interactive website
16%Mobile App
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About Massachusetts Mutual

Life insurance policies offered

  • Term life
  • Universal life
  • Variable universal life
  • Whole life
  • Guaranteed-acceptance life insurance

Best Life Insurance Companies 2020: How MassMutual Life Insurance Measures Up

MassMutual had a stellar showing in the 2020 Best Life Insurance Company survey. MassMutual grabbed the top spot for overall ranking with a score of 89.43. It also ranked 1st for customer service. The lowest MassMutual ranked was 3rd in both value for price and in ease of use for website and apps. Ninety percent of surveyed policyholders said they have already or would recommend MassMutual to friends and family.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of MassMutual's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, MassMutual (NAIC# 65935) had a complaint ratio of 0.12 for individual life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Over 160 years of protecting the future

Founded in 1851, MassMutual is a mutually owned financial protection, accumulation and income management company headquartered in Springfield, Massachusetts. Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. MassMutual and its subsidiaries have more than $360 billion in assets under management, and the company has been strong on the Fortune 500 list, placing more than 20 times.

Contact information

Corporate headquarters

MassMutual Financial Group
1295 State St.
Springfield, MA 01111
Life insurance customer service: (800) 272-2216

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