Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
3.5 ratings
Customer Service
3.5 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
85%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A++

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of MassMutual originally decided to purchase from the company for these reasons:
  • 35% Recommended by friend or family member
  • 11% Reputation
  • 9% Financial strength rating
  • 9% Saw online ad
  • 8% I had other insurance with this company
  • 7% Offered best price
  • 7% Saw TV commercial
  • 4% Was the company my parents had
  • 2% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life
Term
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
23%
$1,000 - $1,249
18%
$250 - $499
15%
$500 - $749
11%
$1,500 - $1,749
6%
$750 - $999
6%
$1,250 - $1,499
5%
$2,750 - $2,999
5%
$4,000 or more
4%
$2,000 - $2,249
2%
$3,000 - $3,249
2%
$1,750 - $1,999
1%
$2,250 - $2,499
1%
$3,500 - $3,999
1%
life
Go to MassMutual site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
money-fs

Customer Complaint Ratio

info icon
( MassMutual’s customer complaint ratio for Individual Life insurance is 0.08 )
0.08
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: MassMutual

Living mutual for nearly 170 years.

How MassMutual life insurance stacks up

MassMutual earned a 3.5 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked MassMutual customers if they would recommend the company to others, 85% said yes.

How likely to recommend?

  • 45%I would definitely recommend this company
  • 40%I would probably recommend this company
  • 13%Neutral
  • 2%I would probably not recommend this company
  • 0%I would not recommend this company

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 36%
  • Fairly satisfied / Fulfills my needs OK 35%
  • Average website and apps 23%
  • Unsatisfied / website and/or apps are not fulfilling my needs 2%
  • Very unsatisfied / digital offering is severely lacking 1%

How do you prefer to deal with insurer and policy?

  • Phone 29%
  • Email 23%
  • Interactive website 22%
  • In person 18%
  • Mobile App 8%

MassMutual life insurance coverages

  • Whole life insurance
  • Term life insurance
  • MassMutual Direct term insurance
  • Universal life insurance
  • Variable universal life insurance
  • Hybrid long-term care/life insurance
  • Disability income insurance

About MassMutual

Massachusetts Mutual Life Insurance Company was founded in 1851 and is still a mutual company, which means that its policyholders (rather than shareholders) share in the ownership and can receive dividends. Dividends are not guaranteed, but MassMutual has been paying them to eligible policyholders every year since 1869. The company expects to pay dividends of more than $1.7 billion in 2021.

MassMutual has the highest financial strength ratings and is known for its permanent life insurance policies and employee benefits as well as its innovative term products, including MassMutual Direct Term, which has a fast and easy application process.

The company is headquartered in Springfield, Mass., and works with more than 8,000 financial professionals across the country.

Contact MassMutual

Corporate Headquarters

MassMutual Financial Group

1295 State St.

Springfield, MA 01111

Life insurance customer service: (800) 272-2216

In which states MassMutual is available?

States in which MassMutual is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Other Companies to Consider: