Ratings

Life
best-life-company-ratings
Overall Rating info icon info icon
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
90%
AM Best Financial Strength Ratings info-icon info-icon October 31, 2019
A++

Reasons for Buying

Customers of MassMutual originally decided to purchase from the company for these reasons:
20%
Recommended by friend or family member
20%
Reputation
19%
Offered best price
18%
Saw online ad
9%
Was the company my parents had
7%
Saw TV commercial
6%
Financial Strength rating
1%
Other
0%
I had other insurance with this company
0%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

I would definitely recommend this company
I probably would recommend this company
Neutral
I probably would not recommend this company
I would not recommend this company

What kind of life insurance do you have?

Term
Permanent, including whole life
Both
Other

How much do you pay annually for your life insurance policy

$1,000 - $1,249
21%
$750-$999
17%
$250 - $499
13%
$1,250 - $1,499
11%
Less than $250
11%
$1,500 - $1,749
10%
$1,750-$1,999
8%
$500-$749
4%
$2,000 - $2,249
2%
$2,500-$2,749
2%
$2,750-$2,999
1%

Ratings on Website & Apps

Completely satisfied - Gives me what I want and more
50%
Satisfied - Fulfills my needs okay
36%
Neutral - No good or bad feelings on this
11%
Never visited or used website or mobile app
1%
Not Satisfied - Is not a good website or app
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
1%

How do you prefer to deal with insurer and policy?

Phone
40%
In person
20%
Interactive website
18%
Mobile App
16%
Email
6%
life
Go to MassMutual site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
money-fs

About Massachusetts Mutual

Life insurance policies offered

  • Term life
  • Universal life
  • Variable universal life
  • Whole life
  • Guaranteed-acceptance life insurance

Best Life Insurance Companies 2020: How MassMutual Life Insurance Measures Up

MassMutual had a stellar showing in the 2020 Best Life Insurance Company survey. MassMutual grabbed the top spot for overall ranking with a score of 89.43. It also ranked 1st for customer service. The lowest MassMutual ranked was 3rd in both value for price and in ease of use for website and apps. Ninety percent of surveyed policyholders said they have already or would recommend MassMutual to friends and family.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of MassMutual's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, MassMutual (NAIC# 65935) had a complaint ratio of 0.12 for individual life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Over 160 years of protecting the future

Founded in 1851, MassMutual is a mutually owned financial protection, accumulation and income management company headquartered in Springfield, Massachusetts. Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. MassMutual and its subsidiaries have more than $360 billion in assets under management, and the company has been strong on the Fortune 500 list, placing more than 20 times.

Contact information

Corporate headquarters

MassMutual Financial Group
1295 State St.
Springfield, MA 01111
Life insurance customer service: (800) 272-2216

Other Companies to Consider: