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MassMutual Life Insurance Reviews And Ratings

Updated on
MassMutual Ratings
Overall Rating
Customer Service
Value for Price
Website & Apps
Customers who recommend 85%
AM Best Financial Strength Ratings A++

About MassMutual

Customer service/Claims (800) 272-2216
Corporate HeadquartersMassMutual Financial Group
1295 State St.
Springfield, MA 01111

Massachusetts Mutual Life Insurance Company was founded in 1851 and is still a mutual company, which means that its policyholders (rather than shareholders) share in the ownership and can receive dividends. Dividends are not guaranteed, but MassMutual has been paying them to eligible policyholders every year since 1869. The company expects to pay dividends of more than $1.7 billion in 2021.

MassMutual has the highest financial strength ratings and is known for its permanent life insurance policies and employee benefits as well as its innovative term products, including MassMutual Direct Term, which has a fast and easy application process.

The company is headquartered in Springfield, Mass., and works with more than 8,000 financial professionals across the country.

MassMutual Life Insurance Coverages

  • Whole life insurance
  • Term life insurance
  • MassMutual Direct term insurance
  • Universal life insurance
  • Variable universal life insurance
  • Hybrid long-term care/life insurance
  • Disability income insurance

Best life insurance companies 2021: MassMutual

Living mutual for nearly 170 years.

How MassMutual life insurance stacks up

MassMutual earned a 3.5 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked MassMutual customers if they would recommend the company to others, 85% said yes.

How likely customers would recommend this company?

45% I would definitely recommend this company
40% I would probably recommend this company
13% Neutral
2% I would probably not recommend this company
0% I would not recommend this company

Reasons for Buying

Customers of MassMutual originally decided to purchase from the company for these reasons:
  • 35% Recommended by friend or family member
  • 11% Reputation
  • 9% Financial strength rating
  • 9% Saw online ad
  • 8% I had other insurance with this company
  • 7% Offered best price
  • 7% Saw TV commercial
  • 4% Was the company my parents had
  • 2% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
$1,000 - $1,249
$250 - $499
$500 - $749
$1,500 - $1,749
$750 - $999
$1,250 - $1,499
$2,750 - $2,999
$4,000 or more
$2,000 - $2,249
$3,000 - $3,249
$1,750 - $1,999
$2,250 - $2,499
$3,500 - $3,999

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 36%
  • Fairly satisfied / Fulfills my needs OK 35%
  • Average website and apps 23%
  • Very unsatisfied / digital offering is severely lacking 1%
  • Unsatisfied / website and/or apps are not fulfilling my needs 2%

How do you prefer to deal with insurer and policy?

  • In person 18%
  • Phone 29%
  • Email 23%
  • Interactive website 22%
  • Mobile App 8%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

MassMutual’s customer complaint ratio for Individual Life insurance is 0.08

In which states is MassMutual available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

112 Reviews. 3.5 Stars out of 5
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