Amica life insurance review and ratings for 2025
Amica tied with Lincoln Financial for tenth place in our ranking of the Best Life Insurance Companies in 2025, receiving 4.24 stars out of 5. Surveyed customers gave the insurer high marks for policy offerings and billing process.
Kara McGinley
Kara McGinley has over 6 years of experience writing, editing, and reporting on insurance and the insurance industry. She's been a licensed property and casualty expert in New York since 2021. Kara has been featured in several national publications, including USA TODAY, MSN, LifeHacker, Kiplinger, PropertyCasualty360, Policygenius, Rental Housing Journal, and WRAL.
Nupur Gambhir
Nupur Gambhir
Nupur Gambhir is an insurance expert and managing editor of Insure.com. She specializes in life and health insurance content, and has experience as a marketing consultant.
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Our take
Amica tied with Lincoln Financial for the No. 10 spot in our list of the Best Life Insurance Companies of 2025, earning 4.24 stars out of 5. The insurer received high marks in our customer survey for ease of service and policy offerings. Amica received an A+ (Superior), which is the second-highest grade available from AM Best, a credit rating agency. This indicates that the insurer is a financially strong company that can pay out claims.
When customers file complaints with state regulators against an insurance company, the National Association of Insurance Commissioners (NAIC) logs those complaints. According to the NAIC, Amica has a low level of complaints. Of the customers we surveyed, 81% said they were satisfied with Amica’s customer service.
Below is our review of the full company and its line of life insurance products. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
How we weight our score
- Survey Score 60%
- AM Best Rating 25%
- NAIC Complaint Index 15%
What is this rating?
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
The effective date indicates when the rating was last confirmed by AM Best. Ratings are subject to change based on financial performance and market conditions.
As of date:
For the latest Best's Credit Rating, access AM Best's website.
Pros and Cons
- Strong AM Best score
- Low level of consumer complaints with NAIC
- Majority of customers are satisfied with the billing process
- Fewer customers said they’d renew their policy in comparison to competitors
- A smaller percentage of customers said they would recommend Amica than other companies in our analysis.
How Amica scores on customer satisfaction
Of the customers we surveyed, 81% said they were satisfied with Amica. Guardian led this category out of the 16 companies that made our ranking.
| Company | Percent of customers that are satisfied | J.D. Power overall satisfaction score (out of 1,000) |
|---|---|---|
| Amica | 81% | N/A |
| John Hancock | 87% | 644 |
| Prudential | 77% | 626 |
QuickTake
How Amica scores on ease of service
Amica customers are generally satisfied with the company’s ease of use, with 89% giving it high marks. This is one of the highest rankings among the companies we evaluated.
| Company | Percent of respondents that are satisfied with ease of service |
|---|---|
| Amica | 89% |
| Guardian | 90% |
| Mutual of Omaha | 70% |
How Amica scores on policy offerings
Policy offerings are important as different people have different coverage needs. About 87% of surveyed Amica customers are satisfied with the company’s policy offerings, making it one of the highest-ranking carriers in this category.
| Company | Percent of respondents satisfied with the company’s policy offerings |
|---|---|
| Amica | 87% |
| Guardian | 97% |
| New York Life | 84% |
How trustworthy is Amica?
Policyholders want an insurance company they can trust to protect them financially. About 81% of surveyed customers said they trust Amica. Some competitors scored higher than Amica in this category, with Northwestern Mutual receiving the highest score of 100%.
| Company | Percent of survey respondents who find the company trustworthy |
|---|---|
| Amica | 81% |
| Globe Life | 86% |
| State Farm | 89% |
Do Amica customers plan to renew?
About 76% of Amica customers we surveyed said they plan to renew their policy with the company. That’s the lowest percentage of any company we evaluated. In fact, most insurers scored highly in this category – four companies received a 100%.
| Company | Percent of survey respondents who plan to renew |
|---|---|
| Amica | 76% |
| Gerber Life | 96% |
| AIG | 89% |
Amica product details
- Term Life
- Whole Life
Other services offered
- Auto
- Home
- Umbrella
- Condo
- Renters
- Marine
- Motorcycle
- Wedding & Event
- Small Business
- Retirement
- Flood
- RV & Trailer
About Amica
Amica was founded in Providence, Rhode Island, in 1907 as the Automobile Mutual Insurance Company of America. It’s the oldest mutual insurer of automobiles in the country. Amica insurance was incorporated in 1969, expanding the company into the life insurance industry.
With some 3,700 employees, it’s a smaller company. Amica is a mutual company, which means it’s owned by its policyholders and not stockholders.
States where Amica offers coverage
| States where Amica offers coverage |
|---|
| Alabama |
| Alaska |
| Arizona |
| Arkansas |
| California |
| Colorado |
| Connecticut |
| Delaware |
| Florida |
| Georgia |
| Hawaii |
| Idaho |
| Illinois |
| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Louisiana |
| Maine |
| Maryland |
| Massachusetts |
| Michigan |
| Minnesota |
| Mississippi |
| Missouri |
| Montana |
| Nebraska |
| Nevada |
| New Hampshire |
| New Jersey |
| New Mexico |
| New York |
| North Carolina |
| North Dakota |
| Ohio |
| Oklahoma |
| Oregon |
| Pennsylvania |
| Rhode Island |
| South Carolina |
| South Dakota |
| Tennessee |
| Texas |
| Utah |
| Vermont |
| Virginia |
| Washington |
| Washington D.C. |
| West Virginia |
| Wisconsin |
| Wyoming |
Note: Amica is licensed to do business in all 50 states and Washington, D.C. Keep in mind that coverage and product availability can vary by location.
Resources and Methodology
Sources:
J.D. Power. “Individual Life Insurance Study.” Accessed March 2025.
Methodology
Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (973 people with life insurance). The survey was conducted by online market research company Slice MR.
Respondents were asked to name their life insurer and then grade it in the following categories:
- Customer satisfaction
- Ease of service
- Policy offerings
- Billing process
- Adding policy riders
- Seniors/older adults
- Middle-aged adults
- Young people
- Term life policies
- Whole life policies
- People with pre-existing conditions
- People who are overweight
- People who don’t want to take a medical exam
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
- I plan to keep my coverage with my current life insurance company
- I would recommend my life insurance company to others
- I trust my life insurance company
The percentage of respondents who said yes is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.They also collected insurance rate data from Compulife.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.
- Survey: 60% of the total score (10% customer satisfaction, 10% ease of service, 10% policy offerings, 10% recommended, 10% policy retention and 10% trust)
- AM Best: 25% of total score
- NAIC: 15% of total score
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.
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