Amica life insurance ratings and review 2026

Amica ranks No. 7 in our Best Life Insurance Companies list for 2026. Its standout strength is consistency — strong marks across billing, policy support, and service quality make Amica a comfortable pick for shoppers who want reliable coverage.

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Amica earns a 4.44 out of 5 overall, landing in seventh place in this year’s rankings. Its performance is shaped by strong customer satisfaction, reliable servicing, and high marks for both billing and policy support.

Shoppers who choose Amica tend to value dependability. The company is easy to work with and delivers a smooth experience once the policy is in place. While it doesn’t take the top spot in any single category, Amica performs well across the board — a sign of a company that’s doing a lot right from day to day.

7
Amica
4.44 Insure.com Score
Ease of service
Customer Survey
NAIC
AM Best Rating
A+
Effective date:
Pros and cons
Pros:
  • Strong billing performance, making payments and account updates feel straightforward and stress-free
  • High marks from both younger and older shoppers, showing broad appeal across life stages
  • Backed by strong financial strength, giving policyholders confidence that the company can support them long-term
Cons:
  • The NAIC complaint index is higher than some top-ranked competitors, showing more reported issues per customer
  • Ease of service is solid but not top-rated, so some customers may find stronger options elsewhere

At a glance: Who Amica is best for

A good match for:

  • People who want a smooth, predictable experience, since Amica consistently performs well in billing, service, and policy support
  • Young adults and seniors, both of whom rated their experience highly in our survey.
  • Buyers who want flexibility, whether that’s adding riders or choosing from Amica’s broader range of coverage options

Why people choose Amica

  • Billing and payments run smoothly, a major plus for policyholders who want simple, predictable servicing
  • Flexible coverage options make it easy to tailor a policy, allowing buyers to add features or adjust coverage as their needs change
  • Customers report strong overall satisfaction, thanks to steady service and a company that’s easy to work with from start to finish

Keep in mind

  • Some insurers earn higher marks for customer service

How Amica scores for customer satisfaction, ease of service, policy offerings, and billing

Amica’s strengths are evident in its day-to-day performance. Customers report strong satisfaction with billing, policy options, and how easy the company makes it to manage and update their coverage — three areas that matter most once the policy is in place.

Customer satisfaction, at 85%, is one of the higher scores in the ranking. While ease of service is slightly lower, Amica still delivers a well-rounded experience that feels consistent and dependable.

Here’s how Amica compares to competitors:

CompanyCustomer satisfactionEase of servicePolicy offeringsBilling process
Amica85%78%89%85%
Guardian Life73%69%73%85%
Mutual of Omaha78%80%86%93%
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How Amica scores for recommendations, trust, and renewals

Amica’s customers say they feel good about the company’s reliability and the overall experience it provides — and it shows in the numbers. Most people who have an Amica policy say they would gladly recommend it, trust it, and plan to stay long-term. This shows that Amica customers believe it will follow through when it matters, giving them confidence their loved ones will be protected.

Here’s how Amica compares to competitors:

CompanyRecommendTrustworthyRenewals
Amica89%93%100%
Mutual of Omaha97%96%97%
Guardian Life92%92%100%
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How Amica performs across age groups

Amica earns strong satisfaction scores across multiple age groups, with especially high marks from young adults and seniors. Its consistency makes it a reliable choice whether you’re early in your financial journey or planning coverage later in life.

Age groupSatisfaction
Young adults92%
Adults88%
Seniors92%
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What types of life insurance does Amica offer?

Amica offers a lineup that works well for both short-term and long-term needs:

Whole life insurance

  • Lifetime coverage
  • Predictable premiums
  • Cash value accumulation
  • Strong satisfaction ratings

Term life insurance

  • More affordable than whole life
  • Multiple term lengths available
  • Designed for income replacement and family protection

Riders available

  • Options vary by policy.
  • Common add-ons include terminal illness benefits, children’s coverage, and policy flexibility features.

States where Amica offers coverage

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Table

States where Amica offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming
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AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Available
Not available

How to contact Amica

Amica
  • Customer service: 800-242-6422
  • Website: amica.com
  • Mailing address:
    Amica Life Insurance Company
    100 Amica Way
    Lincoln, RI 02865
  • Hours: Monday to Friday, 8:00 a.m. to 5:30 p.m. EST

Resources & Methodology

Methodology

In 2025, Insure.com surveyed more than 2,000 insurance consumers through independent research firm Dynata. Customers named their life insurer and rated it on customer satisfaction, ease of service, policy offerings, billing, and their experience across different applicant types (seniors, middle-aged adults, young adults, people with pre-existing conditions, people who are overweight, and people who prefer no-exam coverage). We also asked whether they planned to keep their policy, would recommend their insurer, and trusted their insurer.

For insurers with enough survey responses, we added:

  • AM Best financial strength ratings, which measure a company’s ability to meet long-term obligations
  • NAIC complaint index scores, calculated using weighted complaint data based on each company’s annual written premium
  • Life insurance rate data from Compulife to assess overall pricing competitiveness, though this wasn’t included in the final score

With guidance from Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, we applied the following weights to determine each company’s final score:

  • Customer survey: 60%
    • 10% customer satisfaction
    • 10% ease of service
    • 10% policy offerings
    • 10% likelihood to recommend
    • 10% likelihood to renew
    • 10% trust
  • AM Best: 25%
  • NAIC complaints: 15%

Each insurer received a rating between 0.5 and 5 stars, with 5 stars representing the highest performance.

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Nupur Gambhir
Managing Editor

 
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Nupur Gambhir is an insurance expert and managing editor of Insure.com. She specializes in life and health insurance content, and has experience as a marketing consultant.

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