USAA Home Insurance Ratings

A++

Effective Date: December 07, 2015

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Customer Satisfaction Ratings

(112 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

HOME

97.5

% Who Would
Recommend to
a Friend

92%

% Who Plan
to Renew

96%

Financial
Strength
Ratings

A++ December 07, 2015

Note: USAA sells only to members of the military and their families.

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Reason for buying from USAA

Customers of USAA originally decided to purchase from the company for these reasons:

25%Had other insurance with this company.
20%The insurer was recommended by a friend.
20%The insurer's reputation.
13%The insurer offered the best price.
7%Was the company their parents had.
5%Other reason.
4%Ease of use.
4%Saw a commercial.
2%Financial stability.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

About USAA

Best Insurance Companies survey 2017

USAA earned a first-place finish this year with an overall score of 97.5, the highest score of the entire survey. The insurer received a perfect five out of five for customer service and 4.75 stars for claims and price. USAA members show very high member loyalty with 96 percent planning to renew and 92 percent who would recommend the company.

Another kind of family

USAA started in 1922 when 25 army officers banded together and decided to insurance each other's automobiles. It worked out quite well. Before the year was up, they were forming a company, electing a president and hiring their first employee. Just two years later, they created a motto, "Service to the services," and USAA never really looked back.

Today USAA continually lands on "best companies to work for" and "best customer experience" lists. Based out of San Antonio, Texas, it's a bank specializing in insurance and financial services for military members.

Types of homeowners insurance offered

Homeowners
Renters
Valuable Personal Property
Collectibles
Condo
Rental Property Insurance
Mobile Home
Flood
Farm and Ranch
Liability
Up to $5,0000 in identity theft costs (except in New York and North Carolina)

Additional policies offered

Auto insurance
Renters insurance
Rental property insurance
Valuable personal property insurance
Flood insurance
Life insurance
Umbrella insurance

Consider USAA if you're a current or former member of the military

USAA is a little like an elite club. Not just anyone can join. Here's who is eligible, according to USAA's website:

Active, retired and honorably separated officers and enlisted personnel of the U.S. military.
Officer candidates in commissioning programs (Academy, ROTC, OCS/OTS).
Adult children of USAA members who have or had a USAA auto or property insurance policy.
Widows and widowers of USAA members who have or had a USAA auto or property insurance policy.

This is a strong insurance company with a wonderful reputation. In fact, it has one of those reputations where consumers who don't have a military background sometimes wish they did, so they could get USAA insurance. Its reputation is that good. In fact, a few years ago, The Atlantic called USAA, "America's good bank."

Contact Information

Corporate Headquarters

9800 Fredericksburg Road
San Antonio, TX 78288

210-531-USAA (8722)