"This company always knows what I need when I need it & before I even bring it up"
-Age 18-36, Alabama
"Easy to navigate claims"
-Age 18-36, Alaska
"I got exactly what I want with an excellent customer support."
-Age 18-36, Arizona
"My insurer helped me when I had an illness and I was late in payments for economic problems and I covered the operation that you see"
-Age 18-36, Arizona
"I feel very good about this company and my policy with them"
-Age 18-36, California
"Easy to do business with."
-Age 18-36, California
"Fine company to buy from "
-Age 18-36, California
"I feel that the company itself is very good and a reliable thing to provide you iwhat you need."
-Age 18-36, California
"I had good experience with their service"
-Age 18-36, California
"Serious company with many benefits"
-Age 18-36, California
"I feel secure so if there are accident with my home I'll be covered"
-Age 18-36, California
"The good value for money"
-Age 18-36, California
"This company is completely reliable and its services are unique."
-Age 18-36, California
"It has a good price and good coverage, plus the personalized attention is great"
-Age 18-36, Florida
"Quick accurate customer service recommened by a lot of people"
-Age 18-36, Florida
"They have excellent customer service"
-Age 18-36, Florida
"Very good I recommend it"
-Age 18-36, Florida
"Well overall, handled appropriate in balance, well spoken customer assistance"
-Age 18-36, Florida
"They offer great options for bundling your services."
-Age 18-36, Georgia
"They're reliable"
-Age 18-36, Georgia
"I like this company very much"
-Age 18-36, Illinois
"I would always recommend USAA for their prompt and precise attention."
-Age 18-36, Illinois
"Wonderful service and quality"
-Age 18-36, Illinois
"No hassle or issues."
-Age 18-36, Maryland
"They are the most reliable insurer"
-Age 18-36, Michigan
"I love their 24 hour service"
-Age 18-36, New Jersey
"24 hours customer service can't be beat"
-Age 18-36, New Jersey
"Good attention to me and my policy"
-Age 18-36, New Jersey
"You can trust this company to provide good service"
-Age 18-36, New Jersey
"Absolutely a good company"
-Age 18-36, New York
"I like everything about this company because it's excellent"
-Age 18-36, New York
"All has been fine with this company"
-Age 18-36, New York
"I feel safe with this insurer"
-Age 18-36, New York
"I think that it is important to know that this insurer is easy to work with"
-Age 18-36, New York
"It is a very responsible company and its services are excellent"
-Age 18-36, New York
"Nice company to work with"
-Age 18-36, New York
"Good service, very excellent on the phone almost every time we speak to them."
-Age 18-36, North Carolina
"It's a friendly company"
-Age 18-36, Pennsylvania
"My agent is friendly and helpful and attentive"
-Age 18-36, Texas
"They're nice and easy to deal with."
-Age 18-36, West Virginia
"My experiences have been very good. I have received excellent treatment and attention in a timely fashion."
-Age 37-52, Arizona
"It's easy to contact and they follow up when I send them emails."
-Age 37-52, California
"Provides various features"
-Age 37-52, California
"The experience was easy to deal with and they handled everything from regarding what weneeded to get done."
-Age 37-52, California
"They do all the work for you, so you don't have to worry or stress about it. There is no local office near me, but I have never once wished there was an office I could walk into. I've never needed further customer support than talking on the phone with them."
-Age 37-52, California
"Useful and trustful, good enough for me"
-Age 37-52, California
"USAA has been very helpful & professional in handling my claim & holding my hand."
-Age 37-52, Delaware
"In general, I have had good experiences so far, the staff is attentive and concerned, and the webpage has a friendly navigation and satisfies my needs when I have had to manage something"
-Age 37-52, Florida
"The best company for service."
-Age 37-52, Georgia
"They provide valuable advice"
-Age 37-52, Georgia
"Fast reliable"
-Age 37-52, Illinois
"They won me over, I don't plan to change to anyone else"
-Age 37-52, Kansas
"They are easy to deal with on live chat at their website"
-Age 37-52, Kentucky
"I admire USAA for supporting our troops and their families for several decades. My father served during Vietnam. He was with them since his naval career ended. They took good care of his concerns and now mine."
-Age 37-52, Michigan
"I feel as though my insurer is part of a solution and works with you one on one, not only when they want their money."
-Age 37-52, Missouri
"I wanted to bundle my insurance for a better rate."
-Age 37-52, Nevada
"My current home insurance was able to give me a better price and I am very happy with the service they have provided"
-Age 37-52, New Jersey
"It is good home insurance though the claim process was long, however, we had a lot of damage, house wide flood from bursted pipe so I they looked to have gone as fast as they could with the complex claim."
-Age 37-52, New Mexico
"Easy to deal with them. They are very helpful."
-Age 37-52, New York
"Efficiency and quality of services"
-Age 37-52, New York
"Is concerned about the welfare of the client"
-Age 37-52, New York
"Good quality insurer"
-Age 37-52, New York
"They are prompt, professional and fair"
-Age 37-52, North Carolina
"I would recommend the products to others"
-Age 37-52, Ohio
"Great website and able to easily find info one is looking for"
-Age 37-52, Oregon
"Easy to navigate through website and app"
-Age 37-52, Texas
"I like this company a lot"
-Age 37-52, Texas
"Prompt service"
-Age 37-52, Texas
"USAA is easy to work with, has competitive rates and never fails to meet my needs."
-Age 37-52, Texas
"Quality of the insurance product is very good"
-Age 37-52, Virginia
"USAA is a great insurance. The customer service is excellent and if you have a family member or yourself have a military background, you should sign up. Rates are great."
-Age 37-52, Virginia
"Easy to access anytime you want. Can always chat, text or talk if needed."
-Age 53+, Arizona
"They are terrific and no one is better"
-Age 53+, Arizona
"Very quick to send payment for claims. Very understanding."
-Age 53+, Arizona
"Easy to reach for advice."
-Age 53+, California
"Good Customer service"
-Age 53+, California
"If you qualify use them they are just the best"
-Age 53+, California
"Our experience with USAA has been good though we have never had to file a claim"
-Age 53+, California
"They are the best insurance company...they cover things no other insurance company covers and their rates are competitive. They also have great customer service."
-Age 53+, California
"USAA services our countries servicemen and Servicewomen. They are giving back to those who have given to our country and our freedom. USAA stands for what they believe in. So, being a Navy Brat myself I went with the best."
-Age 53+, California
"Very responsive and helpful"
-Age 53+, California
"Excellent service and pricing."
-Age 53+, Florida
"They care about their customers."
-Age 53+, Florida
"They have your back"
-Age 53+, Florida
"Any time I have talked to someone from USAA, they have been very friendly and helpful."
-Age 53+, Georgia
"I have always had good experiences with this company and have been with them for many years."
-Age 53+, Georgia
"USAA listens to your needs and helps you find the best coverage at an affordable rate with the ability to increase or decrease your coverage as needed."
-Age 53+, Georgia
"The company is like family we've been with them so long"
-Age 53+, Georgia
"Quick to answer questions, offer a host of services."
-Age 53+, Illinois
"USAA is always reliable with always being there for me."
-Age 53+, Illinois
"Easy to work with, good service, fair prices."
-Age 53+, Michigan
"Most energetic team of individuals I have ever talked to "
-Age 53+, Michigan
"USAA has provided me and my family coverage for more than 35 years abd it still our preference."
-Age 53+, New York
"I wound up being insured by USAA because my brother used them for years and when I moved to NC he suggested I use them as well. I didn't get homeowners insurance until I actually did buy an apartment a number of years after I had arrived here and I've never had any claim to file for my place, but I did have an experience with them before I got my own home. My brother and sister-in-law took a week off to go on a cruise and they asked me to keep an eye on their dog and their home. I wasn't able to walk their dog so they hired someone else to walk him and I met her at the house early every morning. Everything was going fine until one morning when I got to their street and found fire trucks all over the place and learned that their townhouse had caught fire. I felt horrible, especially since their dog died in the fire, and I wanted to do everything I could to help. I called them on the ship and told them what happened and I asked my brother if he wanted me to get things started with the insurance claim. He asked me to do that so I did. USAA was fantastic. They bent the rules a bit so that I could give them all the information they needed about the fire and help them get started. I met the investigator at the house the next day and we went over everything before my brother got home. I was very grateful to them for taking such good care of me and my brother."
-Age 53+, North Carolina
"Great CSRs, very helpful"
-Age 53+, Pennsylvania
"They are supportive"
-Age 53+, Pennsylvania
"They are the same as my auto insurance carrier and provide superb customer service, are caring, helpful and resolve issues and claims quickly and easily"
-Age 53+, Pennsylvania
"They stand behind veterans"
-Age 53+, Pennsylvania
"Great customer service"
-Age 53+, South Dakota
"They care about my needs"
-Age 53+, Texas
"Good rates and excellent coverage"
-Age 53+, Wisconsin
"I wish the company would into account a litle more the prices and offer more economical options that could be more viable."
-Age 18-36, California
"This company is bad news"
-Age 18-36, Illinois
"Nohing wrong with my renters insurance. I would prefer the company to have a grace period or be able to change the payment due dates from the beginning of the month to the end of the month so I can pay my dues soon as I get paid from my job (which is the end of the month)."
-Age 18-36, Montana
"Most times it is a struggle to get someone to take my claims seriously and help me with what I need"
-Age 18-36, Ohio
"I never really had to deal with them so just saying they are okay"
-Age 18-36, Texas
"Some customer service reps don't seem to know what they are doing."
-Age 18-36, Washington
"They keep raising prices"
-Age 37-52, Florida
"I haven't really had a chance to test them. Bill arrive and payments are posted promptly."
-Age 37-52, Illinois
"Never had a problem with them. "
-Age 37-52, Texas
"I think I'm paying too much."
-Age 37-52, Virginia
"USAA acts like they are there to help but they haven't always been helpful, but the price is good"
-Age 53+, California
"They seem just ok but no claims filed ever"
-Age 53+, New Hampshire
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