Ratings

Home best-home-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
92%
% Who Plan to Renew
95%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of USAA originally decided to purchase from the company for these reasons:
26%
Reputation
15%
Recommended by friend or family member
14%
I had other insurance with this company
12%
Saw online ad
10%
Offered best price
10%
Saw TV commercial
5%
Financial strength rating
5%
Was the company my parents had
3%
The company website and mobile apps are easy to use and helpful
home
Go to USAA site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
money-fs

Customer Complaint Ratio

info icon
Homeowners
0.23
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

USAA: Best home insurance company for military

USAA earned the title of Best Home Insurance Company for Military in our annual review of the Best Home Insurance Companies. Although, due to their limited membership of military members or the immediate families of military members they were not included in our overall rankings, it is important to note that USAA received our highest InsureScore of 4.5 in all categories. 

Ninety-five percent of customers responded that they planned to renew with USAA and 92% said they would recommend USAA home insurance to friends.

Customers appreciate USAA’s customer service, smooth claims handling and personalized approach to handling the uniqueness of military life.

How likely to recommend?

69%
I would definitely recommend this company
23%
I would probably recommend this company
7%
Neutral
1%
I would not recommend this company
0%
I would probably not recommend this company

Would you renew?

95% Yes
5% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
64%
Fairly satisfied / Fulfills my needs OK
19%
Average website and apps
12%
Very unsatisfied / digital offering is severely lacking
2%
Unsatisfied / website and/or apps are not fulfilling my needs
1%

How do you prefer to deal with insurer and policy?

Phone
29%
Interactive website
27%
In person
21%
Email
13%
Mobile App
10%

Types Of Coverages Offered

  • Dwelling
  • Liability
  • Medical payments to others
  • Additional living expenses
  • Home Insurance
  • Renters Insurance
  • Condo Insurance
  • Rental Property

Discounts Offered

    • Bundle and Save
    • Claims-Free Discount
    • Home Security Credit
    • Other discounts may be available, it varies by state

Additional coverages offered

  • Auto Insurance
  • Valuable Personal Property Insurance
  • Flood Insurance
  • Life Insurance
  • Annuities
  • Umbrella Insurance
  • Motorcycle, RV & Boat Insurance
  • Small Business Insurance
  • Dental
  • Vision
  • Medicare
  • Collectibles Insurance
  • Mobile Home Insurance
  • Farm and Ranch Insurance

In which states is USAA home insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

About USAA home Insurance

In 1922, USAA was founded in San Antonio when 25 Army officers came together to insure each other's automobiles. In the same year, Maj. Walter Moore purchases an automobile insurance policy and becomes USAA's first member.

In 1923, membership was expanded to include Navy and Marine Corp officers. 

By 1931 membership had doubled from 15,000 to 30,000, despite the Great Depression. In 1934 membership was expanded to include Foreign Service officers, State Department officials and their widows. In 1946, USAA added several new automated office machines, becoming an industry leader in technology.

Membership was opened to Air Force officers in 1948 and in 1969, USAA had it's millionth member join, Officer Candidate Eugene Butel of Fort Sill, Oklahoma. In 1996, enlisted personnel become eligible for membership.

Their website, usaa.com, was launched in 1999 and by 2009 all men and women who are serving or have honorably served in the U.S. military and their families become eligible for membership. By 2017, USAA served over 12 million members, with a net worth of $31 billion.

Other Companies to Consider: