AXA Equitable
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 23%
- 31%
- 40%
- 3%
- 3%
- I have always been satisfied with the solutions to any of my problems. - Washington
- I'm never contacted by anyone to see if my needs are being met; hard to get someone to call me back. - Ohio
- The company has been very quick to respond to our changing needs in ways that are appropriate to our situation. - Washington
- I have not been happy with personal conversations with an agent in my home. - Washington
- Once I bought the policy, I have not heard from my agent anymore. - Illinois
- There is nothing special about my relationship with them. I originally had them through work and it was easy to continue working with them. - California
- This is tied to an investment annuity and reported to me periodically for gains and losses (tied to the stock market). - Texas
- Excellent company. - Florida
- Premiums too high. - Tennessee
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