Best Health Insurance Companies

Anthem Health Insurance Reviews And Ratings

Updated on
anthem
Anthem Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 71%
Who Plan to Renew 80%
AM Best Financial Strength Ratings A

About Anthem

Member services:(800) 922-3242
Corporate headquartersAnthem, Inc.
120 Monument Circle
Indianapolis, IN 46204

In 2004, Anthem, as we know it now, was born when WellPoint Health Networks Inc. and Anthem, Inc. merged to become the nation’s leading health benefits company. The parent company name was WellPoint at the time of the merger but changed to Anthem in 2014.

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2015, Anthem acquired Simply Healthcare Holdings, a Medicaid and Medicare managed care company based in Florida and in 2020 Anthem acquired Beacon Health Options and independently held behavioral health organization.

Anthem, Inc. is currently one of the largest health benefits companies in the United States.

Anthem Coverages

  • Health insurance for individuals and families
  • Medicare plans, Medicare advantage C and D plan
  • Medicare supplement plans
  • Medicaid
  • Health insurance plans offered via employers including life and disability
  • Dental
  • Vision
  • Supplemental
  • Travel Medicine insurance

Best Health Insurance Companies 2021: Anthem

Anthem is one of the largest healthcare companies in the United States and is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. Anthem works through a variety of affiliated companies and currently serves more than 106 million people, including more than 42 million within its family of health plan.

One in eight Americans receives medical care coverage through Anthem’s affiliated plans. The company operates as Anthem Blue Cross in California, where it has about 800,000 customers and is the largest health insurer in the state. In New York, it operates as Empire BlueCross BlueShield in New York State and as Anthem Blue Cross and Blue Shield in 10 other states.

How Anthem stacks up

Anthem got a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They earned between 3.5 to 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.

When we asked Anthem customers if they would recommend the company to others, 71% said yes and 80% said they planned to renew their plan

How likely customers would recommend this company?

35% I would definitely recommend this company
36% I would probably recommend this company
23% Neutral
5% I would probably not recommend this company
1% I would not recommend this company

Reasons for Buying

Customers of Anthem originally decided to purchase from the company for these reasons:
  • 45% It's a health plan my employer offers
  • 16% Offered best price
  • 15% Reputation
  • 8% Saw TV commercial
  • 6% Recommended by friend or family member
  • 5% Saw online ad
  • 2% I have/had other insurance with this company
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% My parent's health company

Would you renew?

  • 80% Yes
  • 20% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 30%
  • Fairly satisfied / Fulfills my needs OK 32%
  • Average website and apps 25%
  • Very unsatisfied / digital offering is severely lacking 2%
  • Unsatisfied / website and/or apps are not fulfilling my needs 8%

How do you prefer to deal with insurer and policy?

  • In person 49%
  • Phone 16%
  • Email 10%
  • Interactive website 17%
  • Mobile App 8%

Customer Complaint Ratio

info

The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Anthem’s customer complaint ratio for Individual Health insurance is 0.3
Anthem’s customer complaint ratio for Group Health insurance is 1.09

In which states is Anthem available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

206 Reviews. 4 Stars out of 5
Thank You! Your review was posted successfully and is awaiting moderation. Write another review

Other Similar Companies

Go To Top