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Anthem Health Insurance Ratings

Customer Satisfaction Ratings (based on 181 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Anthem

Customers of Anthem originally decided to purchase from the company for these reasons:
It's a health plan my employer offers34%
Saw TV commercial15%
Saw online ad12%
Recommended by friend or family member9%
Offered best price7%
Was the company my parents had5%
I have/had other insurance with this company3%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 39%
I probably would recommend this company. 35%
Neutral 21%
I would not recommend this company. 4%
I probably would not recommend this company. 1%

Would you renew?

Yes 76%
No 24%

What was most important when choosing your current health plan

Preferred providers available 26%
Low premiums 25%
I didn?t have a choice 15%
Low deductibles 14%
Breadth of services 14%
Not needing a referral (such as a PPO) 4%
Other 0%

Website and Apps

How easy to use and how helpful they are
47%Good - Fulfills my needs
33%Excellent - Gives me what I need and more
13%Just okay - Fulfills some but not all of my needs
4%Never visited/used website or mobile app
3%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

32%Interactive website
20%In person
6%Smartphone app
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About Anthem

Health insurance policies offered by Anthem BCBS vary by state, but individuals may be able to choose from the following types of plans:

  • Preferred Provider Organizations (PPOs)
  • Health Maintenance Organization (HMOs)
  • High-deductible health insurance plans for use with Health Savings Accounts (HSAs)
  • Point-of-Service plans (POS)
  • Student health insurance plans

Best Health Insurance Companies: How Anthem Stacks Up

Anthem scored a sold 82.92 in the annual Best Health Insurance Company survey. Its highest score was 88.89 and 10th place for claims. Around the same amount of people said they would recommend, 75%, the company as would renew with Anthem, 76%.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Anthem (NAIC# 28207) had a complaint ratio of 0.30 for individual health insurance and 0.75 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A broad offering of health services and insurance

The Anthem name dates back to 1944 and 1946 when Blue Cross of Indiana and Blue Shield of Indiana were formed respectively. Those companies later designated themselves as Anthem. Meanwhile, WellPoint Health Networks was created by Blue Cross of California in 1992. Throughout the years, both Anthem and WellPoint merged with other BCBS affiliates until the two companies came together in 2004. In 2014, WellPoint, Inc. changed its name to Anthem, Inc.and has become one of the largest health benefits companies in the U.S.  

Along with many options for health care plans, the company provides a wide range of health products such dental and vision plans, behavioral health services, long-term care  insurance, flexible spending accounts, as well as life and disability insurance benefits.

Along with a wide network of providers, Anthem has mobile access tools such as a LiveHealth Online feature, allowing members to talk to a doctor online at any time, and an Anthem Anywhere app which stores your member card and can help you locate providers in your network. 

Contact information

Corporate headquarters

Anthem, Inc.
120 Monument Circle
Indianapolis, IN 46204
(317) 488-6000

Member services: (800) 922-3242

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