In 2004, Anthem, as we know it now, was born when WellPoint Health Networks Inc. and Anthem, Inc. merged to become the nation’s leading health benefits company. The parent company name was WellPoint at the time of the merger but changed to Anthem in 2014.
Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.
In 2015, Anthem acquired Simply Healthcare Holdings, a Medicaid and Medicare managed care company based in Florida and in 2020 Anthem acquired Beacon Health Options and independently held behavioral health organization.
Anthem, Inc. is currently one of the largest health benefits companies in the United States.
Anthem is one of the largest healthcare companies in the United States and is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. Anthem works through a variety of affiliated companies and currently serves more than 106 million people, including more than 42 million within its family of health plan.
One in eight Americans receives medical care coverage through Anthem’s affiliated plans. The company operates as Anthem Blue Cross in California, where it has about 800,000 customers and is the largest health insurer in the state. In New York, it operates as Empire BlueCross BlueShield in New York State and as Anthem Blue Cross and Blue Shield in 10 other states.
Anthem got a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They earned between 3.5 to 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.
When we asked Anthem customers if they would recommend the company to others, 71% said yes and 80% said they planned to renew their plan
The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.
Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.