Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
71%
% Who Plan to Renew
80%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Anthem originally decided to purchase from the company for these reasons:
  • 45% It's a health plan my employer offers
  • 16% Offered best price
  • 15% Reputation
  • 8% Saw TV commercial
  • 6% Recommended by friend or family member
  • 5% Saw online ad
  • 2% I have/had other insurance with this company
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% My parent's health company
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Customer Complaint Ratio

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( Anthem’s customer complaint ratio for Individual Health insurance is 0.30 )
( Anthem’s customer complaint ratio for Group Health insurance is 1.09 )
0.30
0 1 3 10+
1.09
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: Anthem

Anthem is one of the largest healthcare companies in the United States and is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. Anthem works through a variety of affiliated companies and currently serves more than 106 million people, including more than 42 million within its family of health plan.

One in eight Americans receives medical care coverage through Anthem's affiliated plans. The company operates as Anthem Blue Cross in California, where it has about 800,000 customers and is the largest health insurer in the state. In New York, it operates as Empire BlueCross BlueShield in New York State and as Anthem Blue Cross and Blue Shield in 10 other states.

How Anthem stacks up

Anthem got a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They earned between 3.5 to 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.

When we asked Anthem customers if they would recommend the company to others, 71% said yes and 80% said they planned to renew their plan

How likely to recommend?

  • 36%I would probably recommend this company
  • 35%I would definitely recommend this company
  • 23%Neutral
  • 5%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

80% Yes
20% No

Ratings on Website & Apps

  • Fairly satisfied / Fulfills my needs OK 32%
  • Completely satisfied / Outstanding website & apps that give me what I need and more 30%
  • Average website and apps 25%
  • Unsatisfied / website and/or apps are not fulfilling my needs 8%
  • Very unsatisfied / digital offering is severely lacking 2%

How do you prefer to deal with insurer and policy?

  • Phone 49%
  • Interactive website 17%
  • In person 16%
  • Mobile App 10%
  • Email 8%

Anthem coverages

  • Health insurance for individuals and families
  • Medicare plans, Medicare advantage C and D plan
  • Medicare supplement plans
  • Medicaid
  • Health insurance plans offered via employers including life and disability
  • Dental
  • Vision
  • Supplemental
  • Travel Medicine insurance

About Anthem

In 2004, Anthem, as we know it now, was born when WellPoint Health Networks Inc. and Anthem, Inc. merged to become the nation's leading health benefits company. The parent company name was WellPoint at the time of the merger but changed to Anthem in 2014.

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2015, Anthem acquired Simply Healthcare Holdings, a Medicaid and Medicare managed care company based in Florida and in 2020 Anthem acquired Beacon Health Options and independently held behavioral health organization.

Anthem, Inc. is currently one of the largest health benefits companies in the United States.

In which states is Anthem health insurance available?

States in which Anthem health insurance available
California
Colorado
Connecticut
Georgia
Indiana
Kentucky
Maine
Missouri
Nevada
New Hampshire
New York
Ohio
Virginia
Wisconsin

Contact Anthem

Corporate Headquarters

Anthem, Inc.

120 Monument Circle

Indianapolis, IN 46204

Member services: (800) 922-3242

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