Anthem Health Insurance Ratings

Effective Date: June 24, 2015

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Customer Satisfaction Ratings

(123 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

HEALTH

82.4

% Who Would
Recommend to
a Friend

81%

% Who Plan
to Renew

94%

Financial
Strength
Ratings

A June 24, 2015

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Reason for buying from Anthem

Customers of Anthem originally decided to purchase from the company for these reasons:

51%Plan offered through their employer.
13%The insurer's reputation.
11%The insurer offered the best price.
7%The insurer was recommended by a friend.
7%Saw a commercial.
4%Had other insurance with this company.
3%Was the company their parents had.
2%Other reason.
2%Ease of use.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

About Anthem

Best Health Insurance Companies 2017

With its highest grade in claims processing (4.5) and a low of 3.75 stars for customer service, Anthem (formerly WellPoint) fared well with an overall score of 82.4. Value for price came in at an even 4 stars, 81 percent said they would recommend the company to another, and an impressive 94 percent of surveyed policyholders said they plan to renew -- the highest in the survey.

A broad offering of health services and insurance

The Anthem name dates back to 1944 and 1946 when Blue Cross of Indiana and Blue Shield of Indiana were formed respectively. Those companies later designated themselves as Anthem. Meanwhile, WellPoint Health Networks was created by Blue Cross of California in 1992. Throughout the years, both Anthem and WellPoint merged with other BCBS affiliates until the two companies came together in 2004. In 2014, WellPoint, Inc. changed its name to Anthem, Inc.and has become one of the largest health benefits companies in the U.S.

Along with many options for health care plans, the company provides a wide range of health products such dental and vision plans, behavioral health services, long-term care insurance, flexible spending accounts, as well as life and disability insurance benefits.

Health insurance policies offered by Anthem BCBS vary by state, but individuals may be able to choose from the following types of plans:

Preferred Provider Organizations (PPOs)
Health Maintenance Organization (HMOs)
High-deductible health insurance plans for use with Health Savings Accounts (HSAs)
Point-of-Service plans (POS)
Student health insurance plans

Along with a wide network of providers, Anthem has mobile access tools such as a LiveHealth Online feature, allowing members to talk to a doctor online at any time, and an Anthem Anywhere app which stores your member card and can help you locate providers in your network.

Contact information

Corporate headquarters

Anthem, Inc.
120 Monument Circle
Indianapolis, IN 46204
(317) 488-6000

Member services: (800) 922-3242