Elevance Health is the No. 9 health insurance company for 2026 with a score of 4.01 out of 5. Formerly known as Anthem BCBS, the company is on solid financial footing, but rates are higher than those of competitors.
Scott Nyerges is an insurance expert and managing editor, insurance. Previously, he was a senior insurance editor and content strategist at U.S. News & World Report, and worked for Consumer Reports, MSN and Cheapism.com.
Why you can trust Insure.com
Quality Verified
At Insure.com, we are committed to providing the timely, accurate and expert information consumers need to make smart insurance decisions. All our content is written and reviewed by industry professionals and insurance experts. Our team carefully vets our rate data to ensure we only provide reliable and up-to-date insurance pricing. We follow the highest editorial standards. Our content is based solely on objective research and data gathering. We maintain strict editorial independence to ensure unbiased coverage of the insurance industry.
Elevance Health (formerly Anthem BCBS) finishes in the No. 9 spot with an overall score of 4.01 stars out of 5 in our Best Health Insurance Companies of 2026 rating. It’s a reasonable option for people who want a familiar national insurer with decent plan availability. However, it’s less appealing to shoppers whose top priority is keeping monthly costs low.
Below is our review of Elevance Health. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here.
Elevance Health is a good choice for you if:
It might not be the best choice if:
When it comes to choosing a health insurance plan, cost is the deciding factor for many people. But among the carriers we analyzed, Elevance Health tied for last place with BCBS of Michigan (Blue Care Network), scoring just 3.52 stars out of 5. At the other end of the spectrum, Humana placed first with a score of 4.07 stars out of 5.
Below is a look at how Elevance Health’s rates in California compare with Blue Shield of California and Kaiser Permanente. These are 2026 healthcare exchange rates for a single, 40-year-old man in excellent health with an annual income of $70,000.
Elevance Health finished in the lower half of companies in the critical category of customer satisfaction, with a survey score of 75%. Humana took the top spot with a score of 83%, while Molina Healthcare finished in last place with a score of 68%.
Survey participants gave Elevance Health very low marks for the digital experience it provides customers. Its score of 66% was the lowest among all insurers in our report; by contrast, Molina Healthcare finished first with a score of 94% in this category.
When it comes to policy offerings, Elevance Health’s score of 75% placed it in the middle of the pack. Horizon BCBS of New Jersey (90%) took the top spot in this category, while EmblemHealth (61%) finished last.
Elevance Health also fared below competitors (85%) among survey participants when asked if they would recommend the insurer. Only four insurers scored lower, including Kaiser Permanente and UnitedHealthcare. Horizon BCBS of New Jersey (100%) took first place in this category.
Elevance’s score of 88% put it in fourth place for trustworthiness, tied with Horizon BCBS of New Jersey. Humana (96%) placed first in this category, while UnitedHealthcare (81%) placed last.
When asked whether they planned to renew their coverage, 94% of Elevance policyholders said yes. But this score was still on the low side in this category; only four carriers scored lower, among them UnitedHealthcare. BCBS of Florida placed first with a score of 98%.
When it comes to low deductibles, no insurer scored particularly well in our survey, indicating the importance of affordability for policyholders. Elevance Health earned a score of 65%, which put the carrier in the middle of the pack. Humana (75%) scored highest, while BCBS of North Carolina (57%) scored lowest.
Survey participants also gave Elevance Health middling marks for its provider network, with a score of 77%. In this category, Highmark (BCBS in Pennsylvania, Delaware, and West Virginia) and BCBS of Florida scored the highest (89%), while Molina Healthcare scored the lowest (64%).
Elevance also scored lower for the billing process, at 75%. Only two insurers, EmblemHealth (71%) and BCBS of North Carolina (74%), scored lower in this survey category.
Elevance Health provides a variety of health insurance plans. Plan details and availability vary by state, but include the following:
Elevance Health also offers the following coverages; availability varies by state and plan:
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Policyholders can reach Elevance Health by logging into their online account and using the chat option. For general assistance, call 1-800-331-1476.
Customers seeking information on individual and family plans can also reach Elevance Health by phone; hours vary by state:
Methodology
In 2025, Insure.com surveyed more than 2,000 insurance consumers through independent research firm Dynata. Customers named their life insurer and rated it on customer satisfaction, ease of service, policy offerings, billing, and their experience across different applicant types (seniors, middle-aged adults, young adults, people with pre-existing conditions, people who are overweight, and people who prefer no-exam coverage). We also asked whether they planned to keep their policy, would recommend their insurer, and trusted their insurer.
For insurers with enough survey responses, we added:
With guidance from Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, we applied the following weights to determine each company’s final score:
Each insurer received a rating between 0.5 and 5 stars, with 5 stars representing the highest performance.