Elevance tied for fifth place on Insure.com’s 2025 Best Health Insurance Companies list – earning 3.95 stars out of 5.
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Elevance tied for fifth place in our ranking of the Best Health Insurance Companies with 3.95 out of a possible 5 stars.
One of Elevance Heath’s key strengths is customer satisfaction. The insurer had the second-highest customer satisfaction ranking of the companies on our list. The insurer also received a strong 3.41 out of 5 stars from the National Committee for Quality Assurance. NCQA evaluates healthcare plans on, among other things, member satisfaction.
Another area of strength for Elevance is price and affordability. We gave the company a score of 4.22 out of 5 stars, which is the second-highest score among the companies we ranked in this category.
Elevance is a good choice if you’re looking for a one-stop shop for health insurance, vision, dental, pharmacy and Medicare plans. When traveling, policyholders have access to the wider Blue Cross Blue Shield network. It received the highest score for its policy network in our study.
Before June 2022, Elevance Health was known as Anthem Blue Cross Blue Shield and policies continue to be marketed under the Anthem and Blue brands.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Below is Insure.com’s review of the company. It’s based on third-party metrics and our in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
Customers put Elevance near the top of the pack for affordability – it received the second-best score in this category. Molina led this category.
Here’s how Elevance’s rates in Georgia compare with those of Kaiser Permanente and Cigna for similar HMO plans. These are 2025 healthcare exchange rates for a single, 40-year-old male in excellent health with an annual income of $70,000.
Elevance had the second-highest score in this category (behind Molina, which received 4.24 stars out of 5). Elevance, however, received mixed ratings in the J.D. Power 2024 U.S. Commercial Member Health Plan Study. Although, it did very well in Colorado. The J.D. Power study measures health plans for overall customer satisfaction.
Elevance has lots of policy offerings, including plans beyond traditional health insurance. In our study, 88% of customers said they were satisfied with the company’s policy offerings, ranking Elevance second in this category. The category leader was Molina.
Elevance did well in this category, with 90% of customers saying they would recommend the company to others. Highmark had the highest score among the companies we ranked, with all its customers saying they would suggest the company to friends and family.
The majority of customers we surveyed trust Elevance. UnitedHealthcare led this category, with 89% of its customers saying they trust it.
Elevance received a decent score for policy renewals. In our study, 74% of its customers said they would renew their health insurance policies. While that figure is high, several other insurers did better in this category. Molina (89.2%) and UnitedHealth (88.7%) led the category.
Elevance ranked second in this category, in which customers rated companies’ websites and apps. The only insurance company that scored better was Molina.
Elevance received the third-highest score for low deductibles. The only two companies that scored higher in this category were Molina and Humana.
A healthcare provider network is a group of doctors, specialists and hospitals that provide services to insured members at a lower cost than providers outside the network. A strong provider network can be a key consideration when shopping for a health plan.
Elevance, which has one of the largest networks of doctors, hospitals and healthcare workers, ranked number one in this category.
Elevance Health is one of the largest health insurers in the country, serving 14 states. At the end of 2024, the insurer had about 45.7 million medical members.
The company has a direct presence in 14 states, with a large concentration in the Midwest, Northeast, Colorado, Nevada and California. It’s headquartered in Indianapolis.
The company dates to 1946 when it was originally called Mutual Hospital Insurance and Mutual Medical Insurance. It grew quickly and by the 1970s had secured 80% of the Indiana market. In 1985, the companies purchased the provider of Blue Cross and Blue Shield plans in Ohio and rebranded itself as Anthem Blue Cross and Blue Shield.
Meanwhile, WellPoint Health Networks was created by Blue Cross of California. Over the years, WellPoint and Anthem merged with other BCBS affiliates until the two companies came together in 2004. In 2014, WellPoint officially changed its name to Anthem. In 2017 it made a push into the pharmacy business, launching IngenioRx, a pharmacy benefits manager. That company, along with other subsidiaries, are now being folded into a Carelon brand.
Following its rebranding in June of 2022, Anthem became Elevance Health. The company says the change was made to better reflect its evolution to offer policies and products beyond traditional health insurance.
Sources:
Elevance Health “Corporate information” Accessed March 2025.
Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (almost 1,500 of which had health insurance). The survey was conducted by online market research company Slice MR.
Respondents were asked to name their health insurer and then grade it in a number of categories, including:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
We then collected data from the National Committee for Quality Assurance (NCQA), which evaluates and rates health plans, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.