Name: Anthem Review
Item: Anthem
Rating: 4.00
Author: Les Masterson

Ratings

Health

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

80%

AM Best Financial Strength Ratings

July 01, 2021

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Anthem originally decided to purchase from the company for these reasons:

45% It's a health plan my employer offers
16% Offered best price
15% Reputation
8% Saw TV commercial
6% Recommended by friend or family member
5% Saw online ad
2% I have/had other insurance with this company
2% The company website and mobile apps are easy to use and helpful
1% My parent's health company

Go to Anthem site now to get a quote

Customer Complaint Ratio

( Anthem’s customer complaint ratio for Individual Health insurance is 0.30 )

( Anthem’s customer complaint ratio for Group Health insurance is 1.09 )

0.30

0 1 3 10+

1.09

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best health insurance companies 2021: Anthem

Anthem is one of the largest healthcare companies in the United States and is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. Anthem works through a variety of affiliated companies and currently serves more than 106 million people, including more than 42 million within its family of health plan.

One in eight Americans receives medical care coverage through Anthem's affiliated plans. The company operates as Anthem Blue Cross in California, where it has about 800,000 customers and is the largest health insurer in the state. In New York, it operates as Empire BlueCross BlueShield in New York State and as Anthem Blue Cross and Blue Shield in 10 other states.

How Anthem stacks up

Anthem got a 4 out of 5-star rating in our annual review of Best Health Insurance Companies. They earned between 3.5 to 4 out of 5-star ratings in claims, price and customer service and 4-star ratings in website & apps.

When we asked Anthem customers if they would recommend the company to others, 71% said yes and 80% said they planned to renew their plan

Would you renew?

80% Yes

20% No

Ratings on Website & Apps

Fairly satisfied / Fulfills my needs OK 32%
Completely satisfied / Outstanding website & apps that give me what I need and more 30%
Average website and apps 25%
Unsatisfied / website and/or apps are not fulfilling my needs 8%
Very unsatisfied / digital offering is severely lacking 2%

How do you prefer to deal with insurer and policy?

Phone 49%
Interactive website 17%
In person 16%
Mobile App 10%
Email 8%

Anthem coverages

Health insurance for individuals and families
Medicare plans, Medicare advantage C and D plan
Medicare supplement plans
Medicaid
Health insurance plans offered via employers including life and disability
Dental
Vision
Supplemental
Travel Medicine insurance

About Anthem

In 2004, Anthem, as we know it now, was born when WellPoint Health Networks Inc. and Anthem, Inc. merged to become the nation's leading health benefits company. The parent company name was WellPoint at the time of the merger but changed to Anthem in 2014.

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2015, Anthem acquired Simply Healthcare Holdings, a Medicaid and Medicare managed care company based in Florida and in 2020 Anthem acquired Beacon Health Options and independently held behavioral health organization.

Anthem, Inc. is currently one of the largest health benefits companies in the United States.

In which states Anthem is available?

States in which Anthem is available
California
Colorado
Connecticut
Georgia
Indiana
Kentucky
Maine
Missouri
Nevada
New Hampshire
New York
Ohio
Virginia
Wisconsin

Contact Anthem

Corporate Headquarters

Anthem, Inc.

120 Monument Circle

Indianapolis, IN 46204

Member services: (800) 922-3242

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"It's smart to check out companies before going with them."

-Age 20, New York

"Great way to show them off and great way to collaborate with such a blessing"

-Age 21, Kentucky

"It's crackin good."

-Age 22, Missouri

"You could save money with this company, I have!!!!"

-Age 22, New York

"Works if you don't have employee insurance"

-Age 25, Virginia

"If someone were considering switching to my insurance company, I would tell them about the great health care coverage that they offer."

-Age 27, Missouri

"My experience is very satisfying, a humane treatment without equal resolves all my issues quickly for me is the best I have found."

-Age 28, New York

"Like price and company."

-Age 29, California

"I have had a good xsperience regarding the price/ wuality comparison, it seems like a good option"

-Age 30, New York

"It has good things but also bad things but that seems normal for this type of insurance."

-Age 31, California

"We have never had a claims problem, they have always dealt with us very fairly"

-Age 31, Colorado

"It's accepted everwyhere so that is great."

-Age 33, Ohio

"Great company"

-Age 34, New York

"It has affordable health care coverage"

-Age 34, Ohio

"Good company but high priced."

-Age 34, Wisconsin

"Very good plan and service."

-Age 34, California

"Good company"

-Age 36, Ohio

"I love the eyecare coverage I've received through them and the dental services are good also! I'm glad I can use my insurance to go to chiropractors, dermatologist, and other medical specialists without seeing my primary care doctor and obtaining a referral for services! One downfall to the company that I really needed at one time was the medical transportation they offer, but none of the ride companies showed up to give me a ride to my appointments, if the did they didn't come on time, and the company that manages the rides does nothing to fix the problem or get me to the appointment at all! The ride management company Logisticare is an awful company and managed poorly and leave sock patients with no ride and no where to turn when my insurance company pays them a lot of money to provide services they fail to provide. So I hope you don't plan to use this service because you won't get to your appointments."

-Age 37, Indiana

"Good customer service"

-Age 38, Ohio

"Good insurance company to try"

-Age 38, Colorado

"Good service"

-Age 38, Georgia

"They provide good customer service, but it is far too expensive"

-Age 38, Indiana

"They have a variety of policies and the customer service is pretty good."

-Age 38, Kentucky

"That this is one of the few health insurance companies that I have never had a problem with"

-Age 39, Kentucky

"I think its better than others and gives good service."

-Age 40, California

"They take care of everything if I were to be hospitalized and the rates and coverage are very reasonable."

-Age 41, Ohio

"It's alright."

-Age 43, California

"Good customer service"

-Age 45, Ohio

"I've never had problems with them"

-Age 48, Ohio

"It's okay"

-Age 48, Virginia

"Customer service is great They try to keep thing affordable. They process claims quickly Website is great."

-Age 50, Wisconsin

"They are quick to resolve disputes and very friendly to deal with"

-Age 51, Nevada

"Health insurance coverage and policy coverage is always a constant battle to get them to pay Docs. They're no different."

-Age 53, Maine

"It pays a big part of my hospital bills"

-Age 53, Indiana

"Works fine for my needs"

-Age 56, New York

"They are a decent company and get good coverage for an average price"

-Age 56, California

"I have no problems with them so far"

-Age 58, California

"They are one of the best. Very helpful and cover most everything"

-Age 59, Colorado

"Deductible a bit high, good customer service"

-Age 60, California

"Positive attitude "

-Age 61, Missouri

"They have a good network of doctors."

-Age 61, Missouri

"I like them."

-Age 62, California

"I've had good luck with this insuer and it's well known and it's affordable."

-Age 62, Georgia

"I think this insurance company is more interested in profit than health of its customers at times."

-Age 62, Georgia

"Do more research this insurer is a lemon"

-Age 63, Colorado

"When I call if I have a problem they help me."

-Age 64, New Hampshire

"Great coverage and service"

-Age 64, Georgia

"This is a fantastic company to deal with"

-Age 64, Georgia

"Been a good company to have so far, easy to do business with"

-Age 66, California

"I reccomend my health insurance company to others."

-Age 68, New York

"They offer very good coverage with low co-pays. They offer wellness programs that offer free medical devices and supplies if needed. The customer service is very good."

-Age 68, Ohio

"They follow through and pay claims fairly"

-Age 69, Nevada

"I trust my insurance company and that their prices are reasonable."

-Age 69, Ohio

"I would tell them to talk to my agent & he will give them all the information they are looking for."

-Age 69, Wisconsin

"This is the most affordable health plan for seniors with an array of benefits"

-Age 69, Wisconsin

"Reputable company"

-Age 76, Missouri

"I make it a practice to never recommend banks, insurance, etc. but this company is okay."

-Age 80, California

"Being able to talk to a real person for service is terrific."

-Age 80, Indiana

"It has been a good company to work with for healthcare."

-Age 85, Connecticut

Other Companies to Consider:

Anthem Health Insurance Reviews And Ratings

Ratings

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

Reasons for Buying

Customer Complaint Ratio

Best health insurance companies 2021: Anthem

How Anthem stacks up

How likely to recommend?

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Anthem coverages

About Anthem

In which states Anthem is available?

Contact Anthem

Other Companies to Consider: