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Anthem Health Insurance Ratings
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Reasons for Buying from Anthem
Customers of Anthem originally decided to purchase from the company for these reasons:
| It's a health plan my employer offers | 53% |
| Offered best price | 12% |
| I have/had other insurance with this company | 7% |
| Recommended by friend or family member | 7% |
| Reputation | 7% |
| Saw TV commercial | 7% |
| The company website and mobile apps are easy to use and helpful | 3% |
| Was the company my parents had | 3% |
| Saw online ad | 1% |
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About Anthem
Health insurance policies offered by Anthem BCBS vary by state, but individuals may be able to choose from the following types of plans:
- Preferred Provider Organizations (PPOs)
- Health Maintenance Organization (HMOs)
- High-deductible health insurance plans for use with Health Savings Accounts (HSAs)
- Point-of-Service plans (POS)
- Student health insurance plans
Best Health Insurance Companies 2020: How Anthem Stacks Up
Anthem scored 8th place with a solid overall score of 82.33 in the 2020 Best Health Insurance Company survey. Its highest ranking is 4th place for customer service and lowest is 12th place for ease of use for website and mobile apps. Most surveyed policyholders said they plan to renew with Anthem, 95%, but only 71% said they would recommend the company to others.
Gauging an insurance companyBefore buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Anthem's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Anthem (NAIC# 28207) had a complaint ratio of 0.30 for individual health insurance and 0.75 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.
Company Background
A broad offering of health services and insurance
The Anthem name dates back to 1944 and 1946 when Blue Cross of Indiana and Blue Shield of Indiana were formed respectively. Those companies later designated themselves as Anthem. Meanwhile, WellPoint Health Networks was created by Blue Cross of California in 1992. Throughout the years, both Anthem and WellPoint merged with other BCBS affiliates until the two companies came together in 2004. In 2014, WellPoint, Inc. changed its name to Anthem, Inc.and has become one of the largest health benefits companies in the U.S.
Along with many options for health care plans, the company provides a wide range of health products such dental and vision plans, behavioral health services, long-term care insurance, flexible spending accounts, as well as life and disability insurance benefits.
Along with a wide network of providers, Anthem has mobile access tools such as a LiveHealth Online feature, allowing members to talk to a doctor online at any time, and an Anthem Anywhere app which stores your member card and can help you locate providers in your network.
Contact information
Corporate headquarters
Anthem, Inc.
120 Monument Circle
Indianapolis, IN 46204
(317) 488-6000
Member services: (800) 922-3242
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Company does give us premium but company employees gives hurdles to customers"
"It is normal; normal price and normal service."
"Normal health insurer, nothing special"
"Customer service reps are good at their work, but not friendly."
"Company is trying to improve their online process and their future plans are also good"
"Company provides 24/7 services, but sometime no representative responds"
"I can't really complain, however there are certain things that bothers me. Such as, lack of coverage options. But most of the part is good about the company"
"They stink. I haven't enjoy my experience with them."
"Prices were little high."
"They are good and recommended by my employer but I find their customer services a bit unprofessional"
"Deductible seems really high, but it's all I could afford. At the end of this year, my coverage will be discontinued due to the company not being able to deal with ObamaCare. Kind of frustrating to have to change providers every year because they drop me, and I rarely even use the insurance to begin with."
"Limited doctor availability"
"Just okay"
"They don't cover any basic things and it is a struggle every single time I have to use it. I would be better off not having it at all."
"This was selected by my employer and I didn't get to pick the company. I'm not impressed by the coverages and cost."
"I'm mad they pulled out of the local market. Everything is more expensive without them"
"It's just all too expensive, thanks to the Un-Affordable care act. Although nobody in my family had any health concerns, my health insurance has gone up a ridiculous amount over the past few years. "
"Delayed answers & response to my questions"
"Just fine for me at the time"
"They are as good as any other insurance company"
"They help to pay for whatever medical care you need."
"I think they are a average company and their rates are inline with others."
"It is somewhat affordable"
"There was no prior information provided to me about raising the premium."
"I don't really have much to say about my health insurance company. I really didn't have much of a choice but there's nothing wrong or great with them"
"Average company"
"it is just ok for basics"
"Price was cheapest for the coverage but I thought it was too high still"
"Too expensive"
"It's a typical healthcare company."
"It's insurance, still too expensive"
"As long as you have all your paperwork you are good to go. If something is messed up on there end and they lose paper or any bill was not forwarded correctly from healthcare provider, then you have to start over from the beginning. It also means having to contact healthcare provider for correct bill or having them resubmit to the insurance company. I realize this is standard, but when it is not my fault it gets annoying."
"I am newly insured with them so it is hard to say how they really are"
"I pay a lot of out of pocket for my insurance so it could be better"
"Reasonable at first, but then rates jumped up and now they are dropping me."
"Not had a good experience with the company"
"They need to update their online methods"
"Could be Worse"
"I have only had them for 2 months and now we are changing again to another insurance company because my husbands employer is changing insurance companies. This one was okay but I hate changing so much."
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"Anthem Blue Ccross has a lot of doctors and hospitals in network so they are a safe bet."
-Age 18-36, California"Good price with their service"
-Age 18-36, California"Provides good value for money"
-Age 18-36, California"Good website which is easy to access"
-Age 18-36, California"I can choose the hospital that I want"
-Age 18-36, California"A good experience so far"
-Age 18-36, California"It is the best company"
-Age 18-36, California"Good experience"
-Age 18-36, California"One thing that I like the best is the company's process. It is very quick and exact"
-Age 18-36, California"Good policy options to choose from"
-Age 18-36, California"The app is good; I can do everything I want"
-Age 18-36, California"The customer service centers are really helpful"
-Age 18-36, California"They have good policies and terms of services"
-Age 18-36, California"They're very convinient"
-Age 18-36, California"Very good company and with inexpensive offers"
-Age 18-36, California"Very good customer service and low deductibles."
-Age 18-36, California"You can easily trust this insurer. They are really professional"
-Age 18-36, California"Company staff did their best job to make customer understand about policies"
-Age 18-36, Colorado"Easy to navigate website in order to find a provider"
-Age 18-36, Colorado"Great company, very good customer service"
-Age 18-36, Colorado"Nice company, glad I picked them"
-Age 18-36, Colorado"Overall good experience"
-Age 18-36, Colorado"Provided the best policies as compared to other"
-Age 18-36, Colorado"Services are very good and in timely manner"
-Age 18-36, Colorado"They had the least deductibles of all the companies. I have used it many times and never had an issue."
-Age 18-36, Colorado"Breadth of services is what I like"
-Age 18-36, Connecticut"Company is providing user friendly app"
-Age 18-36, Connecticut"Covers almost every thing which make me feel relaxed"
-Age 18-36, Connecticut"Coverage and hospitals network is very good"
-Age 18-36, Connecticut"I would recommend this company, reason being is because they never hung up on me, they are there for your questions and complaints."
-Age 18-36, Connecticut"The process of claim is quite impressive and fast"
-Age 18-36, Connecticut"Their behavior towards customers is good & their nature is not so rude"
-Age 18-36, Connecticut"Good Experience"
-Age 18-36, Georgia"I like everything about this company"
-Age 18-36, Georgia"My coverage is great, My deductible is fair, copays are low"
-Age 18-36, Georgia"They've helped explain the claims process and assisted in finding a doctor that could provide the services we need that was also in their network."
-Age 18-36, Georgia"Anthem is a very good health company"
-Age 18-36, Indiana"This insurer is concerned about the well-being of customers."
-Age 18-36, Indiana"My claims were paid quickly."
-Age 18-36, Indiana"My insurer is good from the beginning of the contract until the moment of use."
-Age 18-36, Indiana"The insurance is easy to deal with."
-Age 18-36, Indiana"I've never had a problem with them and they have helped me nagivate the chaotic world of medicine and healthcare in today's times"
-Age 18-36, Kentucky"I think they are great. Sometimes a little confused about what my out of pocket expenses are going to be but otherwise a good company."
-Age 18-36, Missouri"It is always in constant innovation to improve the quality it offers to its customers"
-Age 18-36, Nevada"I claimed this year and they gave me a prompt response"
-Age 18-36, New York"It's good especially for your health"
-Age 18-36, New York"It offer great benefits"
-Age 18-36, New York"They are a great fit almost for everybody"
-Age 18-36, New York"They are great for my needs"
-Age 18-36, New York"This insurance company is very responsible."
-Age 18-36, New York"Good Experience"
-Age 18-36, Ohio"The rates of premium are made logically and intelligently by the company, insures good coverage."
-Age 18-36, Ohio"Great service"
-Age 18-36, Virginia"They are always there when I need them"
-Age 18-36, Virginia"Low cost to reach my deductible as well as offers a HAS"
-Age 18-36, Virginia"This company gives me confidence that I'm protecting me & my family's health"
-Age 18-36, Virginia"Expensive Insurance"
-Age 18-36, Wisconsin"It's easy to get a live person on the phone who can explain coverage and the policy well. They are very helpful and easy to talk with. Our coverage is excellent."
-Age 18-36, Wisconsin"It was easy to enroll and customer service is very responsive"
-Age 37-52, California"They are helpful and responsive"
-Age 37-52, California"Trustworthy"
-Age 37-52, California"Claims process is pretty much easy, and done in timely manner which is the best part of the company. Also, I like about the company is that we don't have to call them again & again to get answers."
-Age 37-52, Colorado"Anthem is great I've had them for 18 years and never had a problem. They've paid all my bills and I just pay $20 copay, which I wish would be lowered."
-Age 37-52, Connecticut"Gives proper answers to my questions"
-Age 37-52, Connecticut"I found them very caring like a family"
-Age 37-52, Connecticut"Excellent service"
-Age 37-52, Georgia"Overall good insurance company"
-Age 37-52, Georgia"Anthem has an excellent variety of providers"
-Age 37-52, Indiana"Anthem has almost everything that one may need. It has a wide range of products for all income levels. I personally have never had an issue with quality of care or services."
-Age 37-52, Indiana"Good experience with this company because it keep me healthy with its policies at very low cost."
-Age 37-52, Indiana"Great coverage low deductables"
-Age 37-52, Indiana"I found it extremely easy while dealing with them."
-Age 37-52, Indiana"It is a very good company"
-Age 37-52, Indiana"It's pretty easy to get referrals, understand statements and fullfull my medical needs and at an affordable price."
-Age 37-52, Indiana"Sometimes they are out of reach but nevertheless, their service is good"
-Age 37-52, Indiana"Best policy we have ever had."
-Age 37-52, Kentucky"Company is covering all the major issues and at a very affordable price, claims are easy"
-Age 37-52, Kentucky"One of the best, great plan, affordable and great network of doctors"
-Age 37-52, Kentucky"You will get good service for your money"
-Age 37-52, Kentucky"Great customer service"
-Age 37-52, Maine"They offer good rates for my employer and do seem to care about our health"
-Age 37-52, Missouri"They are honest with their customers and helpful"
-Age 37-52, Nevada"I have good experience because this company offers large network of best physician, specialist and hospitals."
-Age 37-52, Nevada"The main object of this company is to give physical, mental as well as financial security and safety."
-Age 37-52, Nevada"Found them reliable and trustworthy"
-Age 37-52, New Hampshire"It has been great insurance"
-Age 37-52, New Hampshire"They are a great company. The coverage is great completely worth it"
-Age 37-52, New Hampshire"I would like to convey others that this company have nice & friendly employees"
-Age 37-52, New York"The company has excellent professionals, ready to solve their problems"
-Age 37-52, New York"They are very good in settling the claims and even provide flexibility for a last minute change in the claims that are requested without making it a lengthy or difficult process"
-Age 37-52, New York"Everything went smoothly here for me. They are very friendly."
-Age 37-52, Ohio"Representatives seems to care when I call and get me the information I need"
-Age 37-52, Ohio"They have been good so far, easy to work with them."
-Age 37-52, Virginia"This is an amazing health insurance carrier. I have never been denied, rates are low and I can go to any doctor that I choose."
-Age 37-52, Virginia"Anthem's people are ALWAYS friendly and easy to deal with"
-Age 37-52, Wisconsin"Wonderful company"
-Age 37-52, Wisconsin"Feel good about products"
-Age 37-52, California"Great experience"
-Age 37-52, California"It has a wide network"
-Age 37-52, California"Premium is less as compared and it covers all my requirements"
-Age 37-52, California"By taking this company's policy, I feel safe and secured about my future"
-Age 53+, California"Company is providing online solution, so it makes thing easy"
-Age 53+, California"Good Price"
-Age 53+, California"Policies of this company is good and quite impressive"
-Age 53+, California"Policy of this company is good and provides nice benefits"
-Age 53+, California"Relatively easy to deal with as long as the Dr. office submits the claim for you."
-Age 53+, California"Their staff always assist me whenever required"
-Age 53+, California"Easy to contact company staff through their app"
-Age 53+, Connecticut"Low cost - excellent coverage"
-Age 53+, Connecticut"No claim forms to fill out so that is nice"
-Age 53+, Connecticut"BCBS has the ability to meet your life insurance needs."
-Age 53+, Georgia"They pay claims in a timely manner"
-Age 53+, Indiana"Good health suggestions are provided by the company"
-Age 53+, Kentucky"Handles claims quickly"
-Age 53+, Kentucky"Easy to use"
-Age 53+, Nevada"Good Coverage"
-Age 53+, Nevada"Helpful customer service."
-Age 53+, Nevada"We've used Anthem for thirty years. Haven't had any major problems with the company. I wish it was cheaper, but all health insurance is very expensive. We do have very good coverage."
-Age 53+, New Hampshire"Claims are paid promptly and correctly. They are always available to help."
-Age 53+, New York"The rates are low"
-Age 53+, New York"Great coverage, good network, great rx benefits, fair price and provides good value to their customers"
-Age 53+, Ohio"I can go to any doctor in the network. They pay my bills in a timely manner"
-Age 53+, Ohio"They fulfill our needs."
-Age 53+, Virginia"They provide good service as far as paying their share of the cost for my healthcare."
-Age 53+, Virginia"They are always there whenever I need them"
-Age 53+, Wisconsin