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Anthem Health Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Health
82.33
out of 100
86
83
79
79
71%
95%
A
October 31, 2019
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Reasons for Buying from Anthem

Customers of Anthem originally decided to purchase from the company for these reasons:
It's a health plan my employer offers53%
Offered best price12%
I have/had other insurance with this company7%
Recommended by friend or family member7%
Reputation7%
Saw TV commercial7%
The company website and mobile apps are easy to use and helpful3%
Was the company my parents had3%
Saw online ad1%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 37%
I would definitely recommend this company. 34%
Neutral 26%
I would not recommend this company. 2%
I probably would not recommend this company. 1%

Would you renew?

Yes 95%
No 5%

Website and Apps

How easy to use and how helpful they are
44%Satisfied - Fulfills my needs okay
26%Completely satisfied - Gives me what I want and more
19%Neutral - No good or bad feelings on this
6%Never visited or used website or mobile app
4%Not Satisfied - Is not a good website or app
1%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

53%Phone
30%Interactive website
8%Email
8%In person
1%Mobile App
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About Anthem

Health insurance policies offered by Anthem BCBS vary by state, but individuals may be able to choose from the following types of plans:

  • Preferred Provider Organizations (PPOs)
  • Health Maintenance Organization (HMOs)
  • High-deductible health insurance plans for use with Health Savings Accounts (HSAs)
  • Point-of-Service plans (POS)
  • Student health insurance plans
Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Anthem's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Anthem (NAIC# 28207) had a complaint ratio of 0.30 for individual health insurance and 0.75 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

A broad offering of health services and insurance

The Anthem name dates back to 1944 and 1946 when Blue Cross of Indiana and Blue Shield of Indiana were formed respectively. Those companies later designated themselves as Anthem. Meanwhile, WellPoint Health Networks was created by Blue Cross of California in 1992. Throughout the years, both Anthem and WellPoint merged with other BCBS affiliates until the two companies came together in 2004. In 2014, WellPoint, Inc. changed its name to Anthem, Inc.and has become one of the largest health benefits companies in the U.S.  

Along with many options for health care plans, the company provides a wide range of health products such dental and vision plans, behavioral health services, long-term care  insurance, flexible spending accounts, as well as life and disability insurance benefits.

Along with a wide network of providers, Anthem has mobile access tools such as a LiveHealth Online feature, allowing members to talk to a doctor online at any time, and an Anthem Anywhere app which stores your member card and can help you locate providers in your network. 

Contact information

Corporate headquarters

Anthem, Inc.
120 Monument Circle
Indianapolis, IN 46204
(317) 488-6000

Member services: (800) 922-3242

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