Ratings
Overall Rating
AM Best Financial Strength Ratings
May 01, 2021
May 01, 2021HOW WE WEIGH OUR SCORE
- Price50%
- Customer service40%
- Website and app5%
- Recommend5%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
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Customer Complaint Ratio
( John Hancock’s customer complaint ratio for Individual Life insurance is 0.26 )
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above
Best life insurance companies 2021: John Hancock
Helping everyone is our business.
How John Hancock life insurance stacks up
John Hancock (Manulife) earned a 4 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.
When we asked John Hancock (Manulife) customers if they would recommend the company to others, 86% said yes.
How likely to recommend?
- 47%I would definitely recommend this company
- 39%I would probably recommend this company
- 12%Neutral
- 2%I would probably not recommend this company
- 0%I would not recommend this company
John Hancock life insurance coverages
- Term life insurance
- Universal life insurance
- Indexed universal life insurance
- Variable universal life insurance
- Final expense insurance
John Hancock life insurance discounts
- Vitality program discounts
- Aspire program discounts
About John Hancock
Founded in 1862 and headquartered in Boston, Massachusetts, John Hancock offers a range of insurance and financial products, providing insurance to more than 2.6 million policyholders and paying more than $5.7 billion in claims every year. The company was acquired by Manulife, a Canadian insurer, in 2004.
In addition to its rich history, John Hancock is known for its life insurance innovation. In 2015, John Hancock partnered with the Vitality Group to offer a wellness-based rewards program that provides life insurance discounts and other benefits for healthy activities, such as for exercising, buying healthy food, and getting regular health screenings. John Hancock also offers Aspire, the only life insurance designed specifically for people living with diabetes, which offers premium discounts, resources, and a diabetes management program.
The company is also active in the community and has been the principal sponsor of the Boston Marathon for the past 35 years.
Contact information
601 Congress Street
Boston, MA 02110-2805
Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427
Life insurance: (800)732-5543
In which states is John Hancock life insurance available?
| States in which John Hancock life insurance available |
|---|
| Alabama |
| Alaska |
| Arizona |
| Arkansas |
| California |
| Colorado |
| Connecticut |
| Delaware |
| Florida |
| Georgia |
| Hawaii |
| Idaho |
| Illinois |
| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Louisiana |
| Maine |
| Maryland |
| Massachusetts |
| Michigan |
| Minnesota |
| Mississippi |
| Missouri |
| Montana |
| Nebraska |
| Nevada |
| New Hampshire |
| New Jersey |
| New Mexico |
| New York |
| North Carolina |
| North Dakota |
| Ohio |
| Oklahoma |
| Oregon |
| Pennsylvania |
| Rhode Island |
| South Carolina |
| South Dakota |
| Tennessee |
| Texas |
| Utah |
| Vermont |
| Virginia |
| Washington |
| West Virginia |
| Wisconsin |
| Wyoming |
| Washington D.C. |
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"Just okay."
-Age 18, California
"It's expensive"
-Age 20, California
"I would say it has been good. Some people say their plans are messy but I haven't had that experience"
-Age 22, North Carolina
"Great company."
-Age 25, North Dakota
"They do a good job"
-Age 26, Wisconsin
"If someone were considering switching to my insurance company, I would tell them about my amazing experience with them."
-Age 27, Missouri
"I like them."
-Age 28, New York
"Very good customer service, easy to work with, brokers are knowledgeable."
-Age 31, Illinois
"It is very important"
-Age 34, New York
"Good coustomer service"
-Age 34, Illinois
"It's very interesting and good to have."
-Age 35, Texas
"I've had them for over 10 years and there been nothing but great."
-Age 35, Illinois
"Low rates same coverage why pay more"
-Age 36, Wyoming
"Would recommend to friends."
-Age 36, Florida
"Great policy for a great price"
-Age 36, Illinois
"It wasn't too bad actually overall"
-Age 36, Illinois
"I'm very happy with them."
-Age 37, California
"I have had them so long they are the best priced"
-Age 37, Florida
"It is a great company with a good service"
-Age 37, Georgia
"My reps are very responsive when you have questions."
-Age 38, New Jersey
"They are great to work with and very professional"
-Age 38, Pennsylvania
"For what I's work John Hancock is the best"
-Age 38, Wisconsin
"Great service."
-Age 38, Georgia
"Provides a healthy choice"
-Age 38, Illinois
"It's a great company."
-Age 39, Georgia
"That they have excellent policies & prices are fair. Also customer service is great."
-Age 40, Delaware
"Not great."
-Age 40, Florida
"They offered the best rate but I don't know if I could have done better somewhere else."
-Age 41, Washington
"I have been happy with them"
-Age 42, Minnesota
"Great deal"
-Age 42, New York
"It has been a seamless experience"
-Age 42, Georgia
"Great rates and outstanding customer service plus a great easy to use website and app"
-Age 42, Kentucky
"No one has ever asked me about life insurance. It's not something that people discuss so I'll say it's good to have and this company is alright."
-Age 43, Michigan
"Ii had a great time and it works"
-Age 43, North Carolina
"Solid company with solid reputation"
-Age 44, California
"Check out this reliable company for service and worth"
-Age 44, Indiana
"I haven't had any problems with it"
-Age 45, North Carolina
"It is expensive"
-Age 46, New York
"Great coverage at a great price and stability"
-Age 47, Illinois
"I would explain that they offer multiple life insurance policies and that their prices are very reasonabe, especially for those that are older and have pre existing health problems."
-Age 48, Massachusetts
"Very good knowledge customer service"
-Age 48, New York
"Good company and prices."
-Age 48, North Carolina
"Very reputable insurance been specializing in life insurance for decades and it's a trusted company through my family."
-Age 48, Florida
"It was easy to apply and seemed fainin their assessment. Sent people to my home for blood test and made it easy on me."
-Age 50, Utah
"Never had an issue with insurance company"
-Age 50, Connecticut
"Good price for term policy"
-Age 51, Florida
"That I've been with them for 30 years and their the best over all."
-Age 52, Massachusetts
"Shop the best price for an established life insurer."
-Age 52, Nevada
"They are very reliable and available to answer questions when you have them."
-Age 54, Ohio
"It seems not that bad"
-Age 54, Oregon
"Very reputable and pricing is fair"
-Age 57, Minnesota
"I tell others to do their homework on various companies and decide what's best for them."
-Age 58, Texas
"Very good service"
-Age 59, Massachusetts
"Never had any problems dealing with them"
-Age 59, New York
"The options and coverage is good. You pay for what you get"
-Age 59, Connecticut
"Not sure how they are so good, but they are."
-Age 60, Pennsylvania
"With my insurance you can borrow from it. You do have to pay it back but it can help if you really needed it"
-Age 60, Vermont
"Term life policies are all about the same $ for same conditions, so easy of use and customer service comes into play .. Also, my friends and family recommend the agent"
-Age 61, Florida
"They are average"
-Age 61, Illinois
"It's the best."
-Age 62, Connecticut
"I thought it was excellent"
-Age 63, New York
"How great it is and the price for the policy."
-Age 63, Arizona
"Beware I tried to get a agent to talk with me never happened been trying for two years now"
-Age 65, Ohio
"It's very difficult to even get someone to talk to me about these policies. My dad worked for Hancock years ago and bought the policies for me but he has long since passed away. Now I have been paying for the policies for 40 years and have very little to show for it. Poor, very impersonal service from Hancock."
-Age 66, North Carolina
"I got what I wanted at a price I can afford"
-Age 66, California
"The best I could find."
-Age 66, California
"They are no big deal"
-Age 66, Illinois
"Friendly and local"
-Age 68, Michigan
"Very easy to contact and the prices are average compared to other companies I've never had a problem with billing in 38 years The personnel are extremely helpful"
-Age 68, Delaware
"They are very easy to deal with and offer a good product"
-Age 69, North Carolina
"I don't know. I bought the insurance so long ago and it isn't very much."
-Age 70, Massachusetts
"It is a reputable company"
-Age 70, New York
"I have had little to do with them other than paying my annual premium."
-Age 72, Maine
"That they are easy to do business with when you need to file a claim or ask about policies"
-Age 74, Massachusetts
"It's up to you. I don't recommend unless asked. I haven't had any problems with John Hancock."
-Age 75, New York
"Easy to work with. Get one agent to talk too. Use them each time. They can be very helpful"
-Age 75, South Carolina
"Okay"
-Age 76, Virginia
"I would say that my experience has been very positive, especially with regard to receiving quarterly dividends."
-Age 76, DC
"John Hancock is a local-based company with a longstanding reputation for dependability and financial stability. It's overwhelmingly honest. When my mom thought she had no funds left in an account she thought she'd cashed in when my dad died, she was contacted by the company and advised she had $10,000 she didn't know she had. In my mind, that right there tells me the kind of company they are."
-Age 78, Massachusetts
"Good company"
-Age 82, Indiana
"Not much to tell. One claim, when my wife died was paid promptly. Each year the policy value increases by about $300. I have not paid an annual premium since age 65."
-Age 91, Pennsylvania
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