Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
4.0 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
86%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of John Hancock originally decided to purchase from the company for these reasons:
  • 30% Recommended by friend or family member
  • 15% Offered best price
  • 12% Reputation
  • 8% Financial strength rating
  • 8% I had other insurance with this company
  • 8% Saw TV commercial
  • 8% Was the company my parents had
  • 4% Saw online ad
  • 4% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life
Term
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
18%
$1,000 - $1,249
16%
$500 - $749
14%
$250 - $499
13%
$750 - $999
10%
$2,000 - $2,249
7%
$1,250 - $1,499
6%
$4,000 or more
6%
$1,500 - $1,749
4%
$2,500 - $2,749
2%
$2,750 - $2,999
2%
$1,750 - $1,999
1%
$3,250 - $3,499
1%
life
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Customer Complaint Ratio

info icon
( John Hancock’s customer complaint ratio for Individual Life insurance is 0.26 )
0.26
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: John Hancock

Helping everyone is our business.

How John Hancock life insurance stacks up

John Hancock (Manulife) earned a 4 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked John Hancock (Manulife) customers if they would recommend the company to others, 86% said yes.

How likely to recommend?

  • 47%I would definitely recommend this company
  • 39%I would probably recommend this company
  • 12%Neutral
  • 2%I would probably not recommend this company
  • 0%I would not recommend this company

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 38%
  • Fairly satisfied / Fulfills my needs OK 34%
  • Average website and apps 17%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%
  • Very unsatisfied / digital offering is severely lacking 3%

How do you prefer to deal with insurer and policy?

  • Phone 37%
  • In person 21%
  • Interactive website 20%
  • Email 15%
  • Mobile App 7%

John Hancock life insurance coverages

  • Term life insurance
  • Universal life insurance
  • Indexed universal life insurance
  • Variable universal life insurance
  • Final expense insurance

John Hancock life insurance discounts

  • Vitality program discounts
  • Aspire program discounts

About John Hancock

Founded in 1862 and headquartered in Boston, Massachusetts, John Hancock offers a range of insurance and financial products, providing insurance to more than 2.6 million policyholders and paying more than $5.7 billion in claims every year. The company was acquired by Manulife, a Canadian insurer, in 2004.

In addition to its rich history, John Hancock is known for its life insurance innovation. In 2015, John Hancock partnered with the Vitality Group to offer a wellness-based rewards program that provides life insurance discounts and other benefits for healthy activities, such as for exercising, buying healthy food, and getting regular health screenings. John Hancock also offers Aspire, the only life insurance designed specifically for people living with diabetes, which offers premium discounts, resources, and a diabetes management program.

The company is also active in the community and has been the principal sponsor of the Boston Marathon for the past 35 years.

Contact information

601 Congress Street

Boston, MA 02110-2805

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427

Life insurance: (800)732-5543

In which states is John Hancock life insurance available?

States in which John Hancock life insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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