John Hancock Life Insurance Ratings

A+

Effective Date: March 11, 2016

Almost a third of John Hancock customers we surveyed say they chose the company because of its reputation, and 73 percent say they would recommend the insurer to a friend. John Hancock, a well-known patriot of the American Revolution, was inspiration for the company.

Customer Satisfaction Ratings

(104 reviews)

Product

Overall

Claims
Processing

Customer
Service

Value
For Price

LIFE

90.4

N/A

% Who Would
Recommend to
a Friend

89%

% Who Plan
to Renew

N/A

Financial
Strength
Ratings

A+ March 11, 2016

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Reason for buying from John Hancock

Customers of John Hancock originally decided to purchase from the company for these reasons:

21%The insurer offered the best price.
21%The insurer's reputation.
19%Financial stability.
13%The insurer was recommended by a friend.
9%Was the company their parents had.
7%Saw a commercial.
5%Ease of use.
3%Other reason.
2%Had other insurance with this company.

Would you recommend this company?

already have
yes
not sure
probably not
no

About John Hancock

Best Life Insurance Companies 2017

John Hancock Life Insurance finishes third in our Best Life Insurance Companies survey, edging into the 90s with an overall score of 90.4. The financial company earned its place with 4.5 stars for both customer service and price, and tied with Voya for the 89 percent of customers who said they would recommend the company to others -- the highest percentage in the survey.

Innovation in life insurance

Since 1862, John Hancock has been providing leading insurance and financial service products including life insurance and mutual funds. Operating as Manulife Financial in Canada and Asia, it offers clients a diverse range of financial protection products and wealth management services through an extensive network of employees, agents and distribution partners.

The company has created a Vitality program as a way to save on life insurance premiums and receive rewards and discounts based on a healthy lifestyle. The more activities you complete, such as regular check-ups and staying tobacco-free, the better status you earn within the program -- earning you a better rate.

Products offered:

Vitality Program
Term life insurance
Universal life insurance
Indexed universal life insurance
Variable universal life insurance

Additional products offered:

John Hancock Vitality Program
Long-term care insurance
Retirement plans
529 Savings plans
Investment accounts

Contact information

Corporate headquarters

601 Congress Street

Boston, MA 02110-2805

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427

Life insurance: (800)732-5543