Life Insurance

John Hancock Life Insurance Reviews And Ratings

Updated on
John Hancock
John Hancock Ratings
Overall Rating
Customer Service
Value for Price
Website & Apps
Customers who recommend 86%
AM Best Financial Strength Ratings A+

About John Hancock

Customer service/Claims General: (800) 505-9427
Life insurance: (800)732-5543
Corporate Headquarters 601 Congress Street
Boston, MA 02110-2805
Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350

Founded in 1862 and headquartered in Boston, Massachusetts, John Hancock offers a range of insurance and financial products, providing insurance to more than 2.6 million policyholders and paying more than $5.7 billion in claims every year. The company was acquired by Manulife, a Canadian insurer, in 2004.

In addition to its rich history, John Hancock is known for its life insurance innovation. In 2015, John Hancock partnered with the Vitality Group to offer a wellness-based rewards program that provides life insurance discounts and other benefits for healthy activities, such as for exercising, buying healthy food, and getting regular health screenings. John Hancock also offers Aspire, the only life insurance designed specifically for people living with diabetes, which offers premium discounts, resources, and a diabetes management program.

The company is also active in the community and has been the principal sponsor of the Boston Marathon for the past 35 years.

John Hancock Life Insurance Coverages

  • Term life insurance
  • Universal life insurance
  • Indexed universal life insurance
  • Variable universal life insurance
  • Final expense insurance

John Hancock Life Insurance Discounts

  • Vitality program discounts
  • Aspire program discounts

Best Life Insurance Companies 2021: John Hancock

Helping everyone is our business.

How John Hancock Life Insurance stacks up

John Hancock (Manulife) earned a 4 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked John Hancock (Manulife) customers if they would recommend the company to others, 86% said yes.

How likely customers would recommend this company?

47% I would definitely recommend this company
39% I would probably recommend this company
12% Neutral
2% I would probably not recommend this company
0% I would not recommend this company

Reasons for Buying

Customers of John Hancock originally decided to purchase from the company for these reasons:
  • 30% Recommended by friend or family member
  • 15% Offered best price
  • 12% Reputation
  • 8% Financial strength rating
  • 8% I had other insurance with this company
  • 8% Saw TV commercial
  • 8% Was the company my parents had
  • 4% Saw online ad
  • 4% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
$1,000 - $1,249
$500 - $749
$250 - $499
$750 - $999
$2,000 - $2,249
$1,250 - $1,499
$4,000 or more
$1,500 - $1,749
$2,500 - $2,749
$2,750 - $2,999
$1,750 - $1,999
$3,250 - $3,499

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 38%
  • Fairly satisfied / Fulfills my needs OK 34%
  • Average website and apps 17%
  • Very unsatisfied / digital offering is severely lacking 3%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%

How do you prefer to deal with insurer and policy?

  • In person 21%
  • Phone 37%
  • Email 15%
  • Interactive website 20%
  • Mobile App 7%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

John Hancock’s customer complaint ratio for Individual Life insurance is 0.26

In which states is John Hancock available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

101 Reviews. 4 Stars out of 5
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