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John Hancock Life Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from John Hancock

Customers of John Hancock originally decided to purchase from the company for these reasons:
Offered best price17%
Recommended by friend or family member15%
Saw online ad13%
Was the company my parents had11%
Financial Strength rating9%
Saw TV commercial6%
I had other insurance with this company1%
The company website and mobile apps are easy to use and helpful1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 40%
I probably would recommend this company. 39%
Neutral 12%
I probably would not recommend this company. 7%
I would not recommend this company. 2%

What kind of insurance do you have?

Term 46%
Whole 45%
Both 9%
Other - fill in 0%

How much do you pay annually for your life insurance policy

$251 - $500 32%
$501-$750 32%
$751-$1,000 13%
less than $250 9%
$1,001-$1,500 7%
$2,001-$2,500 4%
$1,501-$2,000 3%
More than $2,501 0%

Website and Apps

How easy to use and how helpful they are
39%Good - Fulfills my needs
38%Excellent - Gives me what I need and more
15%Just okay - Fulfills some but not all of my needs
6%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

24%Interactive website
22%In person
3%Smartphone app
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About John Hancock

Products offered:

  • Vitality Program
  • Term life insurance
  • Universal life insurance
  • Indexed universal life insurance
  • Variable universal life insurance

Additional products offered:

  • John Hancock Vitality Program
  • Long-term care insurance
  • Retirement plans
  • 529 Savings plans
  • Investment accounts

Best Life Insurance Companies: How John Hancock Stacks Up

In this year’s Best Life Insurance Company survey John Hancock landed an overall score of 83. The company had a solid showing of scores in the 80s throughout, with an 82 for price, 85 for customer service and 80 for the new rating category of ease of use for website and apps.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, John Hancock (NAIC# 65838) had a complaint ratio of 0.14 for individual life and 7.39 for group life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Innovation in life insurance

Since 1862, John Hancock has been providing leading insurance and financial service products including life insurance and mutual funds. Operating as Manulife Financial in Canada and Asia, it offers clients a diverse range of financial protection products and wealth management services through an extensive network of employees, agents and distribution partners.

The company has created a Vitality program as a way to save on life insurance premiums and receive rewards and discounts based on a healthy lifestyle. The more activities you complete, such as regular check-ups and staying tobacco-free, the better status you earn within the program -- earning you a better rate.

Contact information

Corporate headquarters

601 Congress Street

Boston, MA 02110-2805

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427

Life insurance: (800)732-5543

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