Les, a former managing editor, insurance, at QuinStreet, has more than 20 years of experience in journalism. In his career, he has covered everything from health insurance to presidential politics.
Penny is an expert on insurance procedures, rates, policies and claims. She has extensive knowledge of all major insurance lines -- auto, homeowners, life and health insurance. She has been answering consumers’ questions as an analyst for more than 15 years and has been featured in numerous major media outlets, including the Washington Post and Kiplinger’s.
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Founded in 1862 and headquartered in Boston, John Hancock offers a range of insurance and financial products. The company was acquired by Manulife, a Canadian insurer, in 2004.
The company is also active in the community and has been the principal sponsor of the Boston Marathon.
John Hancock finished seventh in J.D. Power’s customer satisfaction ratings.
Policies/customers: 1.6 million customers and more than 1.4 million policies
Agents: More than 100,000 nonaffiliated, independent insurance professionals appointed to sell with the company