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John Hancock Life Insurance Ratings
Ranked
No. 5 Overall
Other Companies to Consider:
Reasons for Buying from John Hancock
Customers of John Hancock originally decided to purchase from the company for these reasons:
| Offered best price | 21% |
| Reputation | 18% |
| Recommended by friend or family member | 16% |
| Other | 11% |
| Saw online ad | 10% |
| Was the company my parents had | 8% |
| Financial Strength rating | 7% |
| Saw TV commercial | 5% |
| The company website and mobile apps are easy to use and helpful | 3% |
| I had other insurance with this company | 1% |
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About John Hancock
Products offered:
- Vitality Program
- Term life insurance
- Universal life insurance
- Indexed universal life insurance
- Variable universal life insurance
Additional products offered:
- John Hancock Vitality Program
- Long-term care insurance
- Retirement plans
- 529 Savings plans
- Investment accounts
Best Life Insurance Companies 2020: How John Hancock Life Insurance Compares
John Hancock had a respectable showing in the 2020 Best Life Insurance Companies survey with a score of 87.47, which gave it 5th place overall. The company had a very solid showing as it also ranked 5th across the board for the individual metrics of value for price, customer service and ease of use for website and apps. A majority of surveyed policyholders, 86%, said they have already or would recommend John Hancock Life to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of John Hancock's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, John Hancock (NAIC# 65838) had a complaint ratio of 0.14 for individual life and 7.39 for group life for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Innovation in life insurance
Since 1862, John Hancock has been providing leading insurance and financial service products including life insurance and mutual funds. Operating as Manulife Financial in Canada and Asia, it offers clients a diverse range of financial protection products and wealth management services through an extensive network of employees, agents and distribution partners.
The company has created a Vitality program as a way to save on life insurance premiums and receive rewards and discounts based on a healthy lifestyle. The more activities you complete, such as regular check-ups and staying tobacco-free, the better status you earn within the program -- earning you a better rate.
Contact information
Corporate headquarters
601 Congress Street
Boston, MA 02110-2805
Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427
Life insurance: (800)732-5543
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"This company is good but its not able to build their reputation in market"
"Their process make me irritating"
"They always give conflictong info on the phone, through email and in writing"
"They are OK. Could be better."
"Everything same has been fine with them no issues to challenge it"
"They are ok, provide good coverage"
"They offer fair pricing nothing grand about them"
"John Hancock has had little interaction with me since bought the policy."
"Suited as per needs"
"Reputed company, no need to recommend."
"Very big company and hard to reach a live person in a timely manner"
"Application of the company is very informative"
"Haven't had contact with them in a long time"
"Slow when processing a claim, otherwise nice experience."
"I haven't had any interactions with the company yet other than signing up for the insurance by mail so I don't have any experience to share"
"Just normal support"
"Thinking I am not able to recommend anyone."
"A bit high on premiums but otherwise ok"
"They really help with explaining exactly what you need and help you understand the policy when purchasing"
"The insurance company will make decisions in the insurance company's best interest"
"Don't like it. Slow service"
"Meets all our needs"
"Don't think much just buy a plan from them"
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"Company staff is very supportive with customer to resolve issues"
-Age 18-36, Alabama"They are providing best offers on their policies"
-Age 18-36, Arizona"Great company and providing best to their customers"
-Age 18-36, Colorado"I have good experience with them as they are very cooperative"
-Age 18-36, Colorado"It was an awesome experience with this company"
-Age 18-36, Colorado"Recommended by my parents. They are very happy with this organization."
-Age 18-36, Georgia"Is an insurer that cares for the good of its customers and pampers them ad nauseam, always aware of their clients for good or bad."
-Age 18-36, Illinois"They have great services at affordable prices"
-Age 18-36, New Jersey"My insurer is excellent, has many benefits that I like."
-Age 18-36, New York"They have easy to operate phone system and website as well"
-Age 18-36, New York"A very good experience in everything"
-Age 18-36, Pennsylvania"Easy to get policy, and make changes when needed."
-Age 18-36, Pennsylvania"They are always there for me, on my side."
-Age 18-36, Pennsylvania"Customer service is good"
-Age 18-36, Virginia"John Hanocock is a great life insurance policy with low rates with their website is easy to navigate"
-Age 18-36, Virginia"Tey always greet me by name and when I get them on the phone they are incredibly polite and kind. They help me as much as they can and always meet my needs"
-Age 37-52, Arkansas"It meets the needs of my family and self."
-Age 37-52, California"Good to increase financial strength."
-Age 37-52, Colorado"Good company"
-Age 37-52, Connecticut"Every time I talk to them they always are friendly and go out of their way to help me"
-Age 37-52, Florida"Gave me good service for a long time"
-Age 37-52, Florida"Like it and it has been around for a long time"
-Age 37-52, Florida"That they do not have any hidden fees or try to take advantage of you."
-Age 37-52, Indiana"Adequate provider with many years of insuring millions of American families."
-Age 37-52, Louisiana"Good company"
-Age 37-52, New York"Several family members had this company and recommended them. I find them easy to work with as far as coverage recommendations and for any questions I may have. They are reliable and have excellent customer service"
-Age 37-52, New York"They understand the questions and needs of their clients They have an excellent customer service have a wide range of services and unique and different coverages"
-Age 37-52, New York"They offer great coverage and a reasonalbe price"
-Age 37-52, Pennsylvania"Solid company, fair prices, reliable service"
-Age 37-52, South Carolina"Good to continue. Be with them for forever."
-Age 37-52, Texas"I have never spoken on the phone with anyone, yet they have completely handled all of my needs and provided excellent information and service."
-Age 37-52, Texas"Ccompany is providing fast and easy online process"
-Age 53+, California"Good experience with this company as it provide good customer support"
-Age 53+, California"Policy of this company is quite impressive and staff behavior is nice"
-Age 53+, California"Provides various features and plans to choose from"
-Age 53+, California"This company is providing me good policy and good claim process"
-Age 53+, California"Established company that I like"
-Age 53+, Florida"They gave me a great price"
-Age 53+, Florida"Voluntary products to enhance benefits, a tradition of integrity, honesty and reliability and extraordinary claim service."
-Age 53+, Florida"Is easy to contact and speak with the customer service."
-Age 53+, Illinois"I like it, easy to get policy that I wanted"
-Age 53+, Illinois"Fantastic response by the employees"
-Age 53+, Iowa"Smooth going and experience of quality"
-Age 53+, Louisiana"Easy to reach a real person and responsive"
-Age 53+, Massachusetts"Here policy holder can save up to 10 percent of their annual premium and earn valuable rewards and discounts."
-Age 53+, Massachusetts"I have been with them for 49 years. They keep me updated without hounding me. Their agents have all been great."
-Age 53+, Massachusetts"Has been a good company to deal with our agent is very good and calls to check on us and if we need anything"
-Age 53+, Michigan"Love this company very much"
-Age 53+, Michigan"Return calls and emails in timely manner."
-Age 53+, Michigan"They are always there if I need them."
-Age 53+, Minnesota"Good company"
-Age 53+, Missouri"Very reputable with great customer service"
-Age 53+, New Jersey"They gave us a good policy that will cover what we want it to cover if something happens to us."
-Age 53+, New York"They provide good benefits for survivors and are easy to work with and have good customer service."
-Age 53+, New York"Choices were good before me and I selected the best"
-Age 53+, North Carolina"Fantastic company to buy from"
-Age 53+, North Carolina"John Hancock life insurance with vitality is affordable and accessible for people with diabetes."
-Age 53+, North Carolina"Easy to claim, different from others."
-Age 53+, North Dakota"Easy to deal with company; fees are low; no problems"
-Age 53+, Pennsylvania"I have had insurance with them for a lot of years and I have had no problems."
-Age 53+, Pennsylvania"Long time account with them. Good service"
-Age 53+, South Carolina"Professional attitude is what I like"
-Age 53+, South Carolina"Decision of purchasing plan from this company proved to be good"
-Age 53+, South Dakota"Just been a long time customer and like them"
-Age 53+, Tennessee"Honest and good reps to ask questions to"
-Age 53+, Texas