Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
86
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A+
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of John Hancock originally decided to purchase from the company for these reasons:
30%
Recommended by friend or family member
15%
Offered best price
12%
Reputation
8%
Financial strength rating
8%
I had other insurance with this company
8%
Saw TV commercial
8%
Was the company my parents had
4%
Saw online ad
4%
The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life
Term
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
18%
$1,000 - $1,249
16%
$500 - $749
14%
$250 - $499
13%
$750 - $999
10%
$2,000 - $2,249
7%
$1,250 - $1,499
6%
$4,000 or more
6%
$1,500 - $1,749
4%
$2,500 - $2,749
2%
$2,750 - $2,999
2%
$1,750 - $1,999
1%
$3,250 - $3,499
1%
life
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Customer Complaint Ratio

info icon
Individual Life
0.26
0 1 3 10+ Good Poor Very Poor
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: John Hancock

Helping everyone is our business.

How John Hancock life insurance stacks up

John Hancock (Manulife) earned a 4 out of 5-star overall rating in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked John Hancock (Manulife) customers if they would recommend the company to others, 86% said yes.

How likely to recommend?

I would definitely recommend this company
I would probably recommend this company
Neutral
I would probably not recommend this company
I would not recommend this company

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
38%
Fairly satisfied / Fulfills my needs OK
34%
Average website and apps
17%
Unsatisfied / website and/or apps are not fulfilling my needs
6%
Very unsatisfied / digital offering is severely lacking
3%

How do you prefer to deal with insurer and policy?

Phone
37%
In person
21%
Interactive website
20%
Email
15%
Mobile App
7%

John Hancock life insurance coverages

  • Term life insurance
  • Universal life insurance
  • Indexed universal life insurance
  • Variable universal life insurance
  • Final expense insurance

John Hancock life insurance discounts

  • Vitality program discounts
  • Aspire program discounts

About John Hancock

Founded in 1862 and headquartered in Boston, Massachusetts, John Hancock offers a range of insurance and financial products, providing insurance to more than 2.6 million policyholders and paying more than $5.7 billion in claims every year. The company was acquired by Manulife, a Canadian insurer, in 2004.

In addition to its rich history, John Hancock is known for its life insurance innovation. In 2015, John Hancock partnered with the Vitality Group to offer a wellness-based rewards program that provides life insurance discounts and other benefits for healthy activities, such as for exercising, buying healthy food, and getting regular health screenings. John Hancock also offers Aspire, the only life insurance designed specifically for people living with diabetes, which offers premium discounts, resources, and a diabetes management program.

The company is also active in the community and has been the principal sponsor of the Boston Marathon for the past 35 years.

Contact information

601 Congress Street

Boston, MA 02110-2805

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427

Life insurance: (800)732-5543

In which states is John Hancock life insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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