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State Farm Life Insurance Ratings

Customer Satisfaction Ratings (based on 131 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Life
86.93
out of 100
89
86
83
84%
A++
Aug 11, 2017
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Reasons for Buying from State Farm

Customers of State Farm originally decided to purchase from the company for these reasons:
Recommended by friend or family member19%
Reputation19%
I had other insurance with this company14%
Offered best price14%
Saw TV commercial11%
Saw online ad9%
Was the company my parents had8%
Financial Strength rating3%
The company website and mobile apps are easy to use and helpful2%
Other2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 54%
I probably would recommend this company. 30%
Neutral 13%
I probably would not recommend this company. 2%
I would not recommend this company. 2%

What kind of insurance do you have?

Whole 45%
Term 28%
Both 27%
Other - fill in 0%

How much do you pay annually for your life insurance policy

$251 - $500 23%
$751-$1,000 21%
less than $250 17%
$501-$750 15%
$1,001-$1,500 11%
$1,501-$2,000 5%
More than $2,501 5%
$2,001-$2,500 3%

Website and Apps

How easy to use and how helpful they are
43%Excellent - Gives me what I need and more
38%Good - Fulfills my needs
10%Just okay - Fulfills some but not all of my needs
8%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

46%In person
22%Phone
21%Interactive website
5%Email
5%Smartphone app

About State Farm

Life insurance policies offered

  • Term life
  • Whole life
  • Universal life
  • Variable Universal life

Best Life Insurance Companies 2018

State Farm performed decently in the 2018 Best Life Insurance Company survey with 84% of those surveyed saying they would recommend it to friends and family. State Farm’s highest showing was fourth place in customer service earning it 4.5 stars in the rating category.

A history of being a ‘good neighbor’

Since 1922, State Farm has shown a commitment to becoming the “first and best” choice in the insurance and financial services industry through strong community support and disaster response, over 90 years of claims experience and consistent financial strength. The mutual company is a fixture of the Fortune 500 list, having earned a spot over 20 times.

State Farm offers a wide range options and nearly 100 products, allowing customers to benefit from bundling services and policies. The company has a number of resources, such as calculators and guides, available on its website, and employs approximately 18,000 claims agents servicing 82 million policies and accounts.

Contact information

State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Customer care/Claims: 800-782-8332

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