State Farm life insurance ratings and review 2026

State Farm is the No. 9 life insurance company for 2026. It earned a 4.40 out of 5, ranking highest for policy offerings and strong financial strength supported by a nationwide agent network.

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State Farm is the No. 9 life insurance company in our 2026 ranking, and it’s a strong choice for consumers who want personalized guidance from local agents, solid financial strength, and well-structured term and permanent policy options.

We’re impressed with State Farm’s customer satisfaction scores, strong AM Best rating (A+), and consistently positive marks for policy offerings and ease of service. Its nationwide presence and agent-first model make it especially appealing for people who prefer in-person support over a fully digital purchase.

Below is our full review of State Farm, based on third-party metrics (AM Best, NAIC, survey data) and our in-depth survey of life insurance customers.

9
State Farm
4.40 Insure.com Score
Ease of service
Customer Survey
NAIC
AM Best Rating
A+
Effective date:
Pros and cons
Pros:
  • High-quality policy offerings, meaning consumers get flexible options with meaningful riders and well-structured term and whole life choices
  • Robust agent network, allowing consumers to work directly with a local representative for personalized education, coverage recommendations, and claims support
  • Relatively strong customer satisfaction scores, giving buyers confidence that interactions and support will be positive and helpful throughout the life of the policy
Cons:
  • Not ideal for people who want a fully digital experience, since State Farm requires working with an agent to finalize most policies
  • May not be as competitive for specialized coverage needs, such as high-risk medical profiles or applicants seeking niche policy types

At a glance: Who State Farm is best for

A good match for:

  • Buyers who want personal guidance from a local State Farm agent
  • Families seeking straightforward term and permanent life insurance options
  • People who prefer a well-established, financially strong company with long-standing service quality

Why people choose State Farm:

  • High satisfaction with policy offerings and overall service experience
  • Strong AM Best rating and nationally trusted brand
  • Consistent policyholder loyalty and high renewal rates

Keep in mind:

  • State Farm uses an agent-first model, which means most shoppers must complete the process through an agent
  • Not ideal for consumers who prefer a fully online, self-service buying experience
  • Product lineup leans traditional, which may feel less flexible for buyers than tech-forward insurers

How State Farm scores for customer satisfaction, ease of service, policy offerings, and billing process

State Farm performs strongest in the everyday parts of owning a policy — understanding your coverage, getting help when needed, and handling billing or account updates. Customers say these pieces feel straightforward and well-supported, thanks in part to State Farm’s agent-driven model.

The strong policy offerings score indicates that buyers appreciate the range of products and the guidance they receive, which helps clarify and personalize the decision-making process.

Here’s how State Farm compares to competitors:

CompanyCustomer satisfactionEase of servicePolicy offeringsBilling process
State Farm72% 78%82%85%
Prudential68%76%74%95%
Mutual of Omaha78%80%86%93%
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How State Farm scores for recommendations, trust, and renewals

State Farm enjoys strong customer loyalty. Most people say they trust the company, feel comfortable recommending it, and plan to keep their policy long-term. These results suggest a company that makes customers feel supported and confident after they purchase coverage, which is often the deciding factor in whether people remain.

Here’s how State Farm compares to its competitors:

CompanyRecommendTrustworthyRenewals
State Farm82%88%94%
Mutual of Omaha97%96%97%
Guardian Life92%92%100%
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How State Farm scores for different age groups

State Farm shows reliable performance across different life stages, which is especially important for an insurer with a strong national reach. Younger buyers appreciate the simplicity and guidance when buying their first policy. Middle-aged adults value the balance of cost, options, and long-term stability, although their satisfaction levels are relatively low. Seniors tend to focus on guaranteed coverage and financial strength, areas where State Farm performs consistently well.

Here’s how State Farm compares with its competitors:

CompanyYoung adultsAdultsSeniors
State Farm78%65% 73%
Prudential72%76%73% 
Pacific Life71%82%73%
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Types of life insurance offered by State Farm

State Farm offers a broad lineup of policy types with strong customization options:

Term life insurance

  • Available in multiple term lengths (10, 20, 30 years)
  • Coverage amounts typically range from $100,000 to several million
  • Policies can be converted to permanent life insurance without another medical exam, depending on timing and eligibility
  • Known for straightforward structure and agent guidance

Whole life insurance

  • Lifetime coverage with guaranteed premiums and cash value
  • Options include limited-pay products (such as 10-pay or 20-pay)
  • Strong choice for long-term financial planning due to stable cash value accumulation

Universal life insurance

  • Flexible premiums and adjustable death benefit
  • Includes cash value growth tied to interest rates
  • Suitable for buyers wanting long-term flexibility

Variable universal life insurance

  • Market-linked cash value growth with investment options
  • Higher potential returns but more risk
  • Good fit for buyers comfortable with investment decisions

No-medical-exam options

State Farm offers limited no-exam options, typically for lower coverage amounts or specific permanent policies. Availability depends on age, overall health, and agent review.

Riders

Optional add-ons from State Farm include:

  • Term rider for additional short-term coverage
  • Waiver of premium
  • Children’s term rider
  • Accidental death benefit
  • Guaranteed insurability options

These riders enable buyers to tailor their policies to better meet future needs.

States where State Farm offers coverage

Graph
Table

States where State Farm offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming
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AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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How to contact State Farm

State Farm

You can reach State Farm through multiple channels:

  • Customer service phone: 800-782-8332
  • Life insurance claims: 877-292-0398
  • Website: statefarm.com
  • Mailing address:
    State Farm Insurance Companies
    One State Farm Plaza
    Bloomington, IL 61710
  • Hours: Agents operate locally with individual business hours.

Customer service is typically available 24/7 for billing and claims.

Resources & Methodology

Methodology

In 2025, Insure.com surveyed more than 2,000 insurance consumers through independent research firm Dynata. Customers named their life insurer and rated it on customer satisfaction, ease of service, policy offerings, billing, and their experience across different applicant types (seniors, middle-aged adults, young adults, people with pre-existing conditions, people who are overweight, and people who prefer no-exam coverage). We also asked whether they planned to keep their policy, would recommend their insurer, and trusted their insurer.

For insurers with enough survey responses, we added:

  • AM Best financial strength ratings, which measure a company’s ability to meet long-term obligations
  • NAIC complaint index scores, calculated using weighted complaint data based on each company’s annual written premium
  • Life insurance rate data from Compulife to assess overall pricing competitiveness, though this wasn’t included in the final score

With guidance from Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, we applied the following weights to determine each company’s final score:

  • Customer survey: 60%
    • 10% customer satisfaction
    • 10% ease of service
    • 10% policy offerings
    • 10% likelihood to recommend
    • 10% likelihood to renew
    • 10% trust
  • AM Best: 25%
  • NAIC complaints: 15%

Each insurer received a rating between 0.5 and 5 stars, with 5 stars representing the highest performance.

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Nupur Gambhir
Managing Editor

 
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Nupur Gambhir is an insurance expert and managing editor of Insure.com. She specializes in life and health insurance content, and has experience as a marketing consultant.

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