Transamerica life insurance ratings and review 2026

Transamerica is the No. 16 life insurance company for 2026. It earned 3.87 stars out of 5, ranking highest for its billing process and its insurance options for young people.

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Transamerica is the No. 16 life insurance company in our 2026 ranking, and it’s a solid choice for young adults who are seeking term life insurance coverage.

We’re impressed with Transamerica for its ease of service and its ranking from global credit rating agency AM Best. Its customers also rate it well for trustworthiness, with most policyholders saying they plan to renew their coverage.

While we like Transamerica for its term life, the company also sells permanent life insurance products, including indexed universal life insurance, whole life insurance and a budget-friendly final expense life insurance option.

However, Transamerica has struggled with customer service, with only 77% of insurance customers saying they would recommend the company to others. The insurer also ranks at the bottom of our analysis in terms of the number of complaints made to the National Association of Insurance Commissioners.

Below is our full review of Transamerica, based on third-party metrics (including AM Best, NAIC, and J.D. Power) and our in-depth survey of life insurance customers.

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Transamerica
3.87 Insure.com Score
Ease of service
Customer Survey
NAIC
AM Best Rating
A
Effective date:
Pros and cons
Pros:
  • Billing and basic administrative tasks are straightforward, helping reduce friction around payments and everyday policy management
  • Long-standing company with 120 years of experience, giving customers confidence that their policy is backed by a financially stable insurer with more than a century in the business and millions of claims handled
  • Flexible coverage options with many rider choices, making Transamerica a strong fit for people who want to personalize their policy - including options for a wide age range and for foreign nationals
Cons:
  • Receives more customer complaints than many competitors, which may reflect inconsistent service experiences or frustration during claims or policy changes
  • Lower satisfaction scores across most service areas, meaning customers may find the experience less smooth than with higher-ranked insurers
  • Digital tools and service access feel more limited, which may be noticeable for shoppers expecting a modern, streamlined online experience
  • Not as strong for middle-aged adults or seniors, who often prefer more hands-on guidance, higher service consistency, or broader policy features

Who should buy Transamerica life insurance?

Transamerica may be a good fit for you if:

  • You want life insurance that comes with a range of rider options, such as living benefits
  • You would like to avoid a medical exam and want to buy term life insurance with coverage up to $2 million or a final expense policy
  • You are a foreign national who wants to buy life insurance from a trusted U.S. company

Transamerica might not be the best choice if:

  • For shoppers who want a completely digital process and no agent interaction, the Final Expense Express Solution is the only Transamerica policy available online from start to finish
  • Applicants with a BMI of 35 or higher may have difficulty qualifying for coverage

How much does Transamerica cost?

Transamerica’s average annual premium is $273, which is almost 29% lower than the industry average of $382. This makes Transamerica one of the more affordable options on the market — especially for individuals seeking basic coverage or policies that don’t require a medical exam.

While cost shouldn’t be the only factor when choosing life insurance, Transamerica’s lower pricing can make long-term protection more accessible for families working within a budget.

Here’s how Transamerica’s premiums compare with its competitors:

CompanyAverage annual premium
Transamerica$273
Pacific Life$280
Prudential$338
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How Transamerica scores for customer satisfaction, ease of service, policy offerings, and billing process

Transamerica’s strongest area is its billing process, where customers report fewer issues and a smoother experience. However, the company scores noticeably lower in customer satisfaction, ease of service, and policy offerings compared to many of its competitors. 

This suggests that while Transamerica may be suitable for shoppers prioritizing affordability or basic coverage, it may not be the best fit for individuals seeking hands-on support or a more polished service experience.

CompanyCustomer satisfactionEase of servicePolicy offeringsBilling process
Transamerica54%62%65%71%
Northwestern Mutual70%81%81%80%
Prudential68%76%74%95%
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How Transamerica scores for recommendations, trust, and renewals

Transamerica earns generally positive loyalty scores, with most customers indicating that they would recommend the company, trust it, and plan to retain their policy. However, these results still fall behind many of its top-ranked competitors. 

The scores suggest that while policyholders appreciate Transamerica’s affordability and basic coverage options, the overall experience doesn’t inspire the same long-term confidence seen with higher-performing insurers.

CompanyRecommendedTrustworthinessRenewals
Transamerica77%88%85%
Northwestern Mutual91%96%100%
Prudential89%94%96%
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How Transamerica scores for different age groups

Customer experiences with Transamerica vary noticeably by age. Younger adults tend to rate the company more positively, often because they’re drawn to straightforward coverage and lower-cost term options. Middle-aged adults, however, report the least satisfaction, suggesting the company may not meet the expectations of buyers who are navigating more complex coverage needs. Seniors show slightly better satisfaction than middle-aged shoppers, but still lower than what top-ranking insurers deliver for this age group.

Overall, the results suggest that Transamerica may be best suited for younger buyers seeking simple, budget-friendly coverage, while shoppers looking for long-term planning features or more hands-on support may find stronger options elsewhere.

CompanyYoung adultsAdultsSeniors
Transamerica67%46%52%
Northwestern Mutual80%79%71%
Prudential72%76%73%
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Types of life insurance offered by Transamerica

Transamerica offers a full suite of life insurance products. Here are the highlights of what is available.

Term life insurance

  • Offered through Trendsetter Super and Trendsetter LB policies, with LB plans including living benefits
  • Trendsetter Super provides coverage from $25,000 up to $10 million or more
  • Trendsetter LB offers coverage from $25,000 to $2 million
  • Available to applicants ages 18–80 with term lengths of 10, 15, 20, 25, and 30 years
  • Simplified underwriting available for qualifying applicants seeking up to $2 million in coverage
  • Includes a conversion option that allows policyholders to switch to permanent insurance

Whole life insurance

  • Transamerica Lifetime policies provide permanent coverage with built-in living benefits
  • Coverage amounts range from $25,000 to $2 million
  • Offers guaranteed death benefits, guaranteed cash value growth, and level premiums
  • Available to U.S. citizens and foreign nationals
  • Some applicants may qualify for same-day approval

Final expense insurance

  • Available through Final Expense Express and Final Expense Immediate policies
  • Final Expense Express is offered to ages 18–85 with coverage from $5,000 to $50,000
  • Final Expense Immediate is offered to ages 0–85 with coverage from $1,000 to $50,000
  • Express applications can be completed fully online with electronic policy delivery in as little as 10 minutes
  • Depending on the policy, benefits may be guaranteed or graded, and premiums may remain level up to age 121

Universal life insurance

  • Two indexed universal life options: Financial Foundation IUL II and Financial Choice IUL II
  • Financial Foundation is designed for broader affordability, while Financial Choice is geared toward higher-income buyers
  • Both products offer a $25,000 minimum coverage amount and include a living benefit rider
  • Policyholders can choose from several index-linked investment options
  • Not available in California or New York

No-medical-exam options

  • Eligible applicants may receive term coverage up to $2 million without a medical exam
  • Insurability is still evaluated using medical information and third-party data sources
  • Final expense policies also do not require a medical exam

Additional riders

Availability varies by product and state

  • Disability waiver of premium
  • Children’s and grandchildren’s benefit
  • Accidental death benefit
  • Monthly disability income
  • Accelerated death benefit
  • Concierge planning services
  • Guaranteed insurability option
  • Income protection benefit
  • Long-term care rider
  • Overloan protection
  • Additional insured option

States where Transamerica offers coverage

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Table

States where Transamerica offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming
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AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Available
Not available

Transamerica offers coverage in all 50 states and the District of Columbia although not every product and rider is available in every state.

How to contact Transamerica

Transamerica
  • Website: transamerica.com
  • Webform: transamerica.com/contact-us
  • Phone (inside U.S.): 1-800-797-2643
  • Phone (outside U.S.): 1-319-3558511
  • Customer service hours: Phone representatives are available from 9am-6pm ET on Mondays-Fridays
  • Headquarters: Transamerica Corporation, 6400 C Street SW, Cedar Rapids, IA 52499

Resources and Methodology

Methodology

In 2025, Insure.com surveyed more than 2,000 insurance consumers through independent research firm Dynata. Customers named their life insurer and rated it on customer satisfaction, ease of service, policy offerings, billing, and their experience across different applicant types (seniors, middle-aged adults, young adults, people with pre-existing conditions, people who are overweight, and people who prefer no-exam coverage). We also asked whether they planned to keep their policy, would recommend their insurer, and trusted their insurer.

For insurers with enough survey responses, we added:

  • AM Best financial strength ratings, which measure a company’s ability to meet long-term obligations
  • NAIC complaint index scores, calculated using weighted complaint data based on each company’s annual written premium
  • Life insurance rate data from Compulife to assess overall pricing competitiveness, though this wasn’t included in the final score

With guidance from Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, we applied the following weights to determine each company’s final score:

  • Customer survey: 60%
    • 10% customer satisfaction
    • 10% ease of service
    • 10% policy offerings
    • 10% likelihood to recommend
    • 10% likelihood to renew
    • 10% trust
  • AM Best: 25%
  • NAIC complaints: 15%

Each insurer received a rating between 0.5 and 5 stars, with 5 stars representing the highest performance.

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Maryalene LaPonsie

 
  

Insurance expert Maryalene LaPonsie has been writing professionally for 25 years, with the past decade focused on personal finance -- insurance, investing and retirement. She is a regular contributor to U.S. News & World Report, Forbes Advisor, USA Today Blueprint and Money Talks News.

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