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Esurance

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Customer Satisfaction Ratings

 
Product
AUTO
 
Overall +
71.19

Claims
Processing +
Customer
Service +
Value
For Price +
Additional Factors:

% of Customers Who Would
Recommend This Company to
a Friend
66%
 
% of Customers
Who Plan to Renew
85%

+ See methodology & disclaimer
Customer Reviews

Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 26%
  • 40%
  • 23%
  • 3%
  • 8%

Would you renew?
  • yes
  • no
  • 85%
  • 15%

  • Esurance has been consistent and not raised my rates unnecessarily. I had other insurance companies that did for no reason. - New Jersey
  • Good price, easy to deal with, and internet access to my account. - Florida
  • I have moved several times during the past 5 years - they have always gone above and beyond to adjust my policy in the most efficient way possible. - New Jersey
  • Excellent over the phone customer service and easy paperless payment system. - Florida
  • For the price, the convenience, and service, I love esurance! I think car insurance is extremely high cost, therefore the somewhat satisfaction on coverage and price. - California
  • It can be hard to get a live person on the phone. - Texas
  • Pricing is exorbitant but this is in part due to where I live as well. Esurance did come in cheaper than all the others with better coverage. - Florida
  • The online quotes I've gotten are much less than what I'm actually paying and no one seems to be able to explain to me why there's a difference. Before I added a second car to my policy I would have rated them better. - California
  • They have always been very responsive. - Georgia
  • They have good rates, and were friendly the one time I spoke with them. They did however raise the rate from the initial quote they gave me. - California
  • They have saved me much money over Progressive. I am happy to have them with the same coverage and it is much less than what Progressive would have been. - Indiana
  • They provided me with the insurance and rate that I was looking for with no loop holes. - California
  • They have lowest price on insurance, with same coverage as other insurance. - Utah

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