Esurance
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 40%
- 23%
- 3%
- 8%
- yes
- no
- 85%
- 15%
- Esurance has been consistent and not raised my rates unnecessarily. I had other insurance companies that did for no reason. - New Jersey
- Good price, easy to deal with, and internet access to my account. - Florida
- I have moved several times during the past 5 years - they have always gone above and beyond to adjust my policy in the most efficient way possible. - New Jersey
- Excellent over the phone customer service and easy paperless payment system. - Florida
- For the price, the convenience, and service, I love esurance! I think car insurance is extremely high cost, therefore the somewhat satisfaction on coverage and price. - California
- It can be hard to get a live person on the phone. - Texas
- Pricing is exorbitant but this is in part due to where I live as well. Esurance did come in cheaper than all the others with better coverage. - Florida
- The online quotes I've gotten are much less than what I'm actually paying and no one seems to be able to explain to me why there's a difference. Before I added a second car to my policy I would have rated them better. - California
- They have always been very responsive. - Georgia
- They have good rates, and were friendly the one time I spoke with them. They did however raise the rate from the initial quote they gave me. - California
- They have saved me much money over Progressive. I am happy to have them with the same coverage and it is much less than what Progressive would have been. - Indiana
- They provided me with the insurance and rate that I was looking for with no loop holes. - California
- They have lowest price on insurance, with same coverage as other insurance. - Utah
