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Esurance Car Insurance Ratings

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Esurance
A+
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(127 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
79.6
% Who Would
Recommend to
a Friend
78%
% Who Plan
to Renew
83%
Financial
Strength
Ratings

A+    June 10, 2016


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Reason for buying from Esurance
Customers of Esurance originally decided to purchase from the company for these reasons:
41%The insurer offered the best price.
20%Saw a commercial.
16%The insurer's reputation.
14%The insurer was recommended by a friend.
6%Was the company their parents had.
2%Other reason.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 47%
  • 17%
  • 5%
  • 0%

Would you renew?
  • yes
  • no
  • 83%
  • 17%



About Esurance

Esurance Car Insurance obtained a respectable 4 star rating, out of 5 stars, in our annual best car insurance companies survey. The survey looks at what current customers say about the company’s claims, customer service and pricing, as well as if they plan to renew and if they would recommend the insurer to friends.  Esurance received 4.5 stars for both customer service and claims processing, and 83 percent of surveyed policyholders plan to renew. Esurance is backed by Allstate, the nation’s largest publicly held personal lines insurer.

 

The technology age

Esurance launched its online car insurance company in 1999 with a goal of allowing customers to find the policy they needed in only a few minutes online. Supporting its online presence is 24/7 customer service, and with your smartphone, you can manage your account and track car repairs.

Esurance mobile allows you to submit photos or video chat to get an appraisal of your costs if you have minor damage to claim. These are a few reasons why it says it offers “Insurance for the Modern World.”

The company aims to be as efficient as possible with time, money and the environment. The company promotes several green initiatives, one of which is being a paperless customer experience. 

 

Types of auto coverage

Offerings can vary by state.

  • Personal and commercial auto
  • Motorcycle
  • Classic car
  • Scooter
  • All-terrain vehicle
  • RVs
  • Boat
  • Golf cart
  • Segway

 

Other types of coverage

  • Homeowners
  • Renters
  • Flood
  • Umbrella
  • Life
  • Health
  • Pet
  • Phone
  • Business
  • Canada
  • Mexico

 

Consider Esurance if you prefer to take matters into your own hands

Esurance provides customers the ability to complete quotes and policy purchases online, and uses mobile devices and numerous website resources to provide customers with as much information as possible. If you’re someone who likes reading tips and blogs and using online tools and apps, this could be the right company for you.

Like its parent company, Esurance offers a pay-as-you-drive system called DriveSense  (DriveSafe  for teens), providing up to a 30 percent discount based on metrics received from a telematics device you insert into your car. 

 

Contact information

Corporate headquarters
650 Davis Street
San Francisco, CA 94111

 

Customer service and claims: 1-800-378-7262

Twitter: @EsuranceCares

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.