Esurance Car Insurance obtained a respectable 4 star rating, out of 5 stars, in our annual best car insurance companies survey. The survey looks at what current customers say about the company’s claims, customer service and pricing, as well as if they plan to renew and if they would recommend the insurer to friends. Esurance received 4.5 stars for both customer service and claims processing, and 83 percent of surveyed policyholders plan to renew. Esurance is backed by Allstate, the nation’s largest publicly held personal lines insurer.
The technology age
Esurance launched its online car insurance company in 1999 with a goal of allowing customers to find the policy they needed in only a few minutes online. Supporting its online presence is 24/7 customer service, and with your smartphone, you can manage your account and track car repairs.
Esurance mobile allows you to submit photos or video chat to get an appraisal of your costs if you have minor damage to claim. These are a few reasons why it says it offers “Insurance for the Modern World.”
The company aims to be as efficient as possible with time, money and the environment. The company promotes several green initiatives, one of which is being a paperless customer experience.
Types of auto coverage
Offerings can vary by state.
- Personal and commercial auto
- Classic car
- All-terrain vehicle
- Golf cart
Other types of coverage
Consider Esurance if you prefer to take matters into your own hands
Esurance provides customers the ability to complete quotes and policy purchases online, and uses mobile devices and numerous website resources to provide customers with as much information as possible. If you’re someone who likes reading tips and blogs and using online tools and apps, this could be the right company for you.
Like its parent company, Esurance offers a pay-as-you-drive system called DriveSense (DriveSafe for teens), providing up to a 30 percent discount based on metrics received from a telematics device you insert into your car.
650 Davis Street
San Francisco, CA 94111
Customer service and claims: 1-800-378-7262