Esurance Car Insurance Ratings

   Effective Date: February 12, 2015
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Customer Satisfaction Ratings

(127 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    February 12, 2015

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Reason for buying from Esurance
Customers of Esurance originally decided to purchase from the company for these reasons:
41%The insurer offered the best price.
20%Saw a commercial.
16%The insurer's reputation.
14%The insurer was recommended by a friend.
6%Was the company their parents had.
2%Other reason.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 47%
  • 17%
  • 5%
  • 0%

Would you renew?
  • yes
  • no
  • 83%
  • 17%

About Esurance

Esurance Car Insurance obtained a respectable 4 star rating, out of 5 stars, in our annual best car insurance companies survey. The survey looks at what current customers say about the company’s claims, customer service and pricing, as well as if they plan to renew and if they would recommend the insurer to friends.  Esurance received 4.5 stars for both customer service and claims processing.  Esurance is backed by Allstate, the nation’s largest publicly held personal lines insurer.

Esurance background:

Esurance launched its online car insurance company in 1999 with a goal of allowing customers to find the policy they needed in only a few minutes. Backing its online presence is 24/7 customer service.  With your smartphone you can manage your account and track car repairs with Esurance.

Esurance mobile allows you to submit photos or video chat to get an appraisal of your costs if you have minor damage to claim. These are a few reasons why it says it offers “Insurance for the Modern World.”

DriveSense is the name of Esurance’s pay-as-you-drive plan.  If you install a telematics device in your vehicle to monitor your driving, you can receive a discount of up to 30 percent, based on your driving behavior.

Beyond your personal auto, Esurance also offers motor vehicle insurance for: Motorcycles, ATV, boats, travel trailers, scooters, golf carts, Segways and class vehicles.  You can also purchase homeowners, renters, condo and umbrella insurance from Esurance.

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.