About Independence BCBS
Independence Blue Cross health insurance received a high mark of 82.4 as its overall customer satisfaction score in our annual survey of best health insurance companies. IBX, as the company is also known as, obtained 4.5 stars in customer service. A majority of surveyed policyholders, 90%, said they plan to renew their policy. Thirty-eight percent of customers said they purchased Independence BCBS health insurance because it was he plan offered through their employer.
Independence BCBS is an independent licensee of the Blue Cross and Blue Shield Association, IBX provides health insurance to southeastern Pennsylvania and Philadelphia.
IBX serves serves 2.5 customers in southeastern Philadelphia and is the largest health insurer in the Philadelphia. Independence Blue Cross is the seventh largest health insurer in the country, according to SNL Financial.
The insurer’s IBX app lets members check the status of referrals and claims, view health history and medications, and upload photos of symptoms.