Independence BCBS Health Insurance Ratings

Independence BCBS
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(135 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

NR    June 10, 2016

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Reason for buying from Independence BCBS
Customers of Independence BCBS originally decided to purchase from the company for these reasons:
38%Plan offered through their employer.
25%The insurer offered the best price.
23%The insurer's reputation.
9%The insurer was recommended by a friend.
5%Saw a commercial.
0%Had other insurance with this company.
0%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 34%
  • 39%
  • 23%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Independence BCBS

Independence Blue Cross health insurance received a high mark of 82.4 as its overall customer satisfaction score in our annual survey of best health insurance companies. IBX, as the company is also known as, obtained 4.5 stars in customer service. A majority of surveyed policyholders, 90 percent, said they plan to renew their policy. Thirty-eight percent of customers said they purchased Independence BCBS health insurance because it was he plan offered through their employer.

Innovations in personalized medicine

Independence Health Group began in 1938 as the Associated Hospital Service of Philadelphia. Since then, the Philadelphia-based insurer has grown significantly over to serve 8.5 million people in 32 states and the District of Colombia.

The insurer’s IBX app lets members check the status of referrals and claims, view health history and medications, and keeps track of medications for all members on the plan.

The company also has a 5,000-sq.ft. facility where it hosts its Human-Centered Innovation program, designed to sparks creativity and innovation in the areas of health and wellness.

The company made news in 2016 when it became the first major insurer to cover whole genome sequencing for various cancers.

Contact information

Corporate headquarters

Independence Blue Cross
1901 Market Street, 38th Floor
Philadelphia, PA 19103-1480

Member services: (800) 275-2583