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Independence BCBS Health Insurance Ratings

X
Independence BCBS
NR
   Effective Date: November 20, 2015

Independence Blue Cross, also referred to as IBX, scored 4.5 stars for customer service and 4 stars for value for price. A high number of surveyed customers, 90 percent, say they will renew and a quarter said they chose IBX because it offered the best price. The insurer’s IBX app lets members check the status of referrals and claims, view health history and medications, and upload photos of symptoms.

100

Customer Satisfaction Ratings

(135 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
82.4
% Who Would
Recommend to
a Friend
73%
% Who Plan
to Renew
90%
Financial
Strength
Ratings

NR    November 20, 2015


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Reason for buying from Independence BCBS
Customers of Independence BCBS originally decided to purchase from the company for these reasons:
38%Plan offered through their employer.
25%The insurer offered the best price.
23%The insurer's reputation.
9%The insurer was recommended by a friend.
5%Saw a commercial.
0%Had other insurance with this company.
0%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 34%
  • 39%
  • 23%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%



About Independence BCBS

Independence Blue Cross health insurance received a high mark of 82.4 as its overall customer satisfaction score in our annual survey of best health insurance companies. IBX, as the company is also known as, obtained 4.5 stars in customer service. A majority of surveyed policyholders, 90%, said they plan to renew their policy. Thirty-eight percent of customers said they purchased Independence BCBS health insurance because it was he plan offered through their employer.

Independence BCBS is an independent licensee of the Blue Cross and Blue Shield Association, IBX provides health insurance to southeastern Pennsylvania and Philadelphia. 

IBX serves serves 2.5 customers in southeastern Philadelphia and is the largest health insurer in the Philadelphia. Independence Blue Cross is the seventh largest health insurer in the country, according to SNL Financial.

The insurer’s IBX app lets members check the status of referrals and claims, view health history and medications, and upload photos of symptoms.