Prudential Financial
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This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 19%
- 38%
- 38%
- 1%
- 4%
- Haven't had any problems with them and received some printouts recently to better explain my policy values - Illinois
- I took this out a few years ago. I was able to lock in a really fantastic rate for 30 years as I was young to be taking out a policy. They sent a nurse round to my home to do the physical which was incredibly convenient for me. I don't know that I would recommend them as since initially taking out the policy I've had no contact with the company, but I have nothing bad to say about them. - California
- This company has taken care of my needs with patience, speed and accuracy, all at an affordable price. They give helpful advice which does not always benefit them financially but is a good suggestion for me. - California
- Good customer service when I contacted them with a question. - Arkansas
- Have had it for years, also bought life insurance from Prudential for each of my children when they were born so they have a great rate. - California
- Have had our life insurance with them for over 30 years and have had no recent issues with them. - Connecticut
- I pay a low price and receive dividends, so I'm satisfied with the company. I would refer people because I think it is a reputable company. - Maine
- I was put into a less desirable risk status, resulting in a significantly higher annual premium, despite being right on the edge between two risk statuses. - Illinois
- I wish the rates were lower. The only real contact I receive is in the form of mailings. Have no real direct contact with my agent. - California
- My life insurance was originally purchased many years ago when I was working full time and I have been happy with the company for the 20 plus years I have been with them. They are endorsed by my teachers union. - Minnesota
- We have the best rate we can get considering our health conditions & company is always trying to find ways to keep rate low. - New Jersey
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