Globe Life life insurance review and ratings 2023

Globe Life ranks well for customer satisfaction and the company placed ninth in the Insure.com list of Best Life Insurance Companies.

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Our take

Globe Life rates well for overall customer satisfaction. The company also scored reasonably well in just about every other category in Insure.com’s survey of insurance consumers.

Overall, Globe Life ranked in ninth place in our Best Life Insurance Company rankings, receiving 2.1 out of 5 stars. The insurer also enjoys generally strong third-party ratings, including an A rating from AM Best for financial stability.

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Globe Life
Globe Life Ratings
Overall Rating: 2.1
Ease of service: 3.9
NAIC: 6.38
Customer Satisfaction: 3.7
AM Best Rating: A

Pros and Cons

Pros:
  • The company rates well for customer satisfaction
  • Almost 95% of its customers say they’ll renew
Cons:
  • The company is in the middle of the pack for ease of service

How Globe Life scores on customer satisfaction

Almost 75% of the Globe Life customers rank the company highly for customer satisfaction, which puts it, along with Northwestern Mutual, in the middle of the pack among surveyed companies. 

However, Globe Life received an 812 out of 1,000 score for customer satisfaction in J.D. Power’s 2022 U.S. Individual Life Insurance Study, which is well above its average score of 774. State Farm, among the companies we ranked, received among the highest Insure.com survey and J.D. Power scores.

Insurance companyPercent of customers that are satisfiedJ.D. Power overall satisfaction score (out of 1,000)
Globe Life74%812
Northwestern Mutual74%794
State Farm91%839
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How Globe Life scores on ease of service

Ease of service is important for most policyholders — who doesn’t want their insurance policy to be hassle-free? Globe gets a score of 77% for ease of service, which is just below the survey average of 79%. State Farm was the only company to score higher than 90% in this category.

Insurance companyPercent of respondents that are satisfied with ease of service
Globe Life77%
State Farm91%
Prudential75%

How Globe Life scores on policy offerings

Close to 70% of its customers rate Globe Life highly for policy offerings, but that puts the company in the bottom half of companies in this category.  Almost 90% of State Farm customers gave it a high score here.

Insurance companyPercent of respondents satisfied with the company’s policy offerings
Globe Life69%
State Farm89%
AAA78%

How trustworthy is Globe Life?

Two-thirds of Globe Life’s customers give the company high marks for trust. In most cases, companies saw their percentages in this category fall in the 60% to 80% range. State Farm did the best among the ranked companies in this category, followed by Mutual of Omaha and Northwestern.

Insurance companyPercent of survey respondents who find the company trustworthy
Globe Life66%
State Farm86%
Mutual of Omaha and Northwestern79%

Do Globe Life customers plan to renew?

A good experience with an insurer creates loyal customers. And loyal customers stick with their insurer. Almost 95% of customers plan to re-sign with Globe Life, which is a pretty good score. However, 100% of the customers of a few other insurers said they would renew with their current company.

Insurance companyPercent of survey respondents who find the company best for renewing a policy
Globe Life94%
AIG100%
Mutual of Omaha100%

Globe Life life product details

Other services offered

States where Globe Life offers coverage

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Table
States where Globe Life offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Michigan
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
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Company background

Globe Life

Globe Life’s roots began in 1900 in Huntsville, Alabama, as Liberty National Life Insurance Company. In 1951, Globe Life Accident and Insurance Company was founded to provide affordable life insurance to families.

After a series of mergers and acquisitions over the next half-century, Globe Life became a subsidiary of Torchmark Corporation and then was renamed Globe Life in 2018. The company is headquartered in McKinney, Texas, near Dallas.

Resources & Methodology

Sources:

Globe Life. “Globe Life.” Accessed December 2022.

Globe Life. “Contact Us.” Accessed December 2022.

J.D. Power. “Individual Life Insurance Study”. Accessed December 2022.

Methodology

Insure.com in the fall of 2022 surveyed more than 1,500 people with auto, home, life and health insurance (540 with life insurance). The survey was conducted by online market research company Slice MR. Respondents were asked to name their insurer and the editors then selected – based on the number of responses – the top companies for this year’s Best Life Insurance Companies ranking. Insure.com needed 20 or more of a company’s customers to respond to the survey for that insurer to be included in the ranking, although in some categories the editors did consider companies with 18 or 19 responses. 

Respondents were first asked to grade their insurer in the following categories – customer satisfaction, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Survey score calculation: Respondents were then asked to rank their insurer’s top three attributes out of more than a dozen presented – including customer satisfaction and policy offerings. For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as scores. 

Respondents were then asked if they would recommend their insurer to someone else. The percentage who said yes is presented in the results.

They also were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and AM Best data, which measures financial strength.

They also collected insurance rate data from Quadrant Information Services (for auto and home insurance), Compulife (for life insurance) and the public health marketplace (for health insurance).

With the help of Prof. David Marlett, Ph.D., managing director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we used the following weights to calculate the overall score for each company: 

  • AM Best: 25% of total score
  • NAIC: 15% of total score
  • Survey: 60% of total score (10% customer satisfaction, 10% recommended, 10% renewal rate, 10% ease of service, 10% trustworthiness and 10% policy offerings)

To find the industry average annual premium, insure.com weighed the rates from 9 companies: AAA, Farmers, Guardian Life, John Hancock, Lincoln Financial, MassMutual, New York Life, Northwestern Mutual and Transamerica. Rates are based on premiums for 35-year-old males and females who are non-smokers and in good health. Rates are for a 20-year-term policy that provides $500,000 in coverage. 

No insurer in our star ranking received less than 1 star and the highest possible ranking is 5 stars.

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Chris Kissell
Contributing Researcher

 
  

Chris Kissell is a Denver-based writer and editor with work featured on U.S. News & World Report, MSN Money, Fox Business, Forbes, Yahoo Finance, Money Talks News and more.

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