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Globe Life Insurance Life Insurance Ratings

Customer Satisfaction Ratings (based on 115 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Life
87.16
out of 100
86
89
81
80%
A+
May 29, 2019
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Reasons for Buying from Globe Life Insurance

Customers of Globe Life Insurance originally decided to purchase from the company for these reasons:
Recommended by friend or family member17%
Offered best price17%
Reputation16%
Saw TV commercial13%
Saw online ad12%
Financial Strength rating9%
Was the company my parents had9%
Other5%
The company website and mobile apps are easy to use and helpful2%
I had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 45%
I probably would recommend this company. 35%
Neutral 16%
I probably would not recommend this company. 3%
I would not recommend this company. 1%

What kind of insurance do you have?

Whole 43%
Term 41%
Both 16%
Other - fill in 0%

How much do you pay annually for your life insurance policy

$251 - $500 31%
less than $250 25%
$501-$750 25%
$751-$1,000 8%
$1,001-$1,500 5%
$1,501-$2,000 3%
$2,001-$2,500 2%
More than $2,501 1%

Website and Apps

How easy to use and how helpful they are
42%Good - Fulfills my needs
38%Excellent - Gives me what I need and more
13%Just okay - Fulfills some but not all of my needs
5%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

39%Phone
29%In person
21%Interactive website
7%Email
4%Smartphone app
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About Globe Life Insurance

Life insurance policies offered

  • Term Life
  • Whole Life
  • Children’s Life

Other offerings

  • Accidental benefits
  • Mortgage protection
  • Medicare supplemental

Best Life Insurance Companies: How Globe Life Stacks Up

Globe Life insurance scored 87.16 and 4 stars overall in the annual survey, which ranked it in 9th place. Surveyed policyholders were pleased with the price of Globe life, as it received 2nd place and earned 4.5 stars. Eighty percent said they would recommend Globe Life.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Globe Life (NAIC# 91472) had a complaint ratio of 3.72 for individual life and 0.53 for group life for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Rural beginnings

Globe Life was founded in 1951 when two men decided to market inexpensive but dependable life insurance policies to Americans living in rural areas.  They obtained a loan and set up in Oklahoma City, Oklahoma. By 1964 they had expanded to 36 states.  And now more than half a century later they offer life insurance nationwide and have become a subsidiary of Torchmark Corporation.  Globe Life is the official life insurance company of the Texas Rangers.

Contact information

Corporate Headquarters

3700 S. Stonebridge Drive

McKinney, TX  75070

Customer service/Claims:  1-877-577-3860

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